Nectar Arvostelua 

Shocking they don’t actually listen to what you’re saying just reel off the same scripted nonsense. Takes forever for them to deal with any issues.

Looks like another company too posh to reply. I thought I would return to an on line shop with sainsburys after a gap of a few years, all went well until nectar popped up telling me they had sent a code 'to my account' - where the hell is my account ,oops, too late, the miniscule time limit had expired. I managed to contact Nectar after failing to correctly identify all the taxis, only to be told that since the account is in my wifes name they will only discuss with her. Its a great pity that she is recovering from a stroke which has affected her memory, let alone her deep hate for anything computer. No worries, WE are returning to Tesco where these problems dont exist.

Took too long to get through on the phone, multiple menu choices at every stage. Very frustrating. And when I do eventually get through, its to someone who speaks English as a secondary language and very difficult to understand
I shall not be ringing again, I would sooner shop somewhere else

Żenada. Porażka. Dramat. Nic nie działa - punkty znikają z konta, nie da się użyć karty do zapłaty, logowanie do konta niemożliwe (kilka różnych wersji, jakby po kolei wszystko ulegało uszkodzeniu). Helpline? Też porażka. Owszem, są uprzejmi. I to tyle. Infolinia telefoniczna, czat - wszystko bez rezultatu. Nawet kłamią, że coś poprawili, "proszę zaczekać pół godziny i będzie działało" - i jest dalej jak było. Dno. Strata czasu.

No stars for such a dubious and worthless loyalty scheme, which incurs regular time and effort for very little gain and does not provide any real support, care or understanding through its India-based, misnamed “customer care” call centres to rectify problems when they arise, such as removal of my previously points purchased Caffè Nero vouchers from my app.
Three phone calls and two unanswered emails so far to no avail…..
Reflects very badly on Sainsburys.

Unable to connect my Nectar card to my air miles account. Customer service useless (spoken English poor & connections fail when things become too difficult for the agent to solve). Sainsbury’s vouchers not that handy as our nearest store is 20 miles away. Cannot use the 5P off fuel facility locally as the machine is invariably ‘broken’ (it seems the Esso station staff don’t know how to use it!). 🤦‍♀️ minimal benefits!

Had email from Nectar saying I needed to register for a Nectar card. Had same card for many years and change password for security. Didn't recognise email and password. After calling 📞 head office on both times. We are very busy after 25 minutes twice ending the call. No one answered and go to this and go to live chat Didn't recognise my card number how useless. Then uninstalled the app and reinstalled it worked fine. Why is there so many issues with nectar card system outdated IT SYSTEM. Needs upgrading to a new system that works. Two days win and swipe for extra points not been working last Two days

I don't have complaints about Nectar system at all as mostly its working very well but the new opportunity to make some extra points its a bit cheat and its Arcade Games . You can indeed make some points for free ....but not too much as you have 90 days to finish all levels. Challenge which is impossible without paying. So when you reach highest levels at once there will be strange glitches eg: Coin Master board adventure. I made about more than 4000 points on this game but when I reached Village 260 after I should be rewarded 2100 Nectar points ....glitch..game off and nothing. Customer service based in India is very poor and slowly. Rise a concern takes 1 week and nothing happend . This was my second phone call about Arcade(GmbH =German for LTD) . I'm not gonna pay for a game otherwise to make points for free is senseless. If you playing do not remove the game and redownload or do not use other device. So I kept my on the rules and the points are still missing .Before they appeared on account straight away within few minutes. You can only reach Nectar customer service but not Arcade as its a AI (probably) chat and not working. To pay 2114 Nectar points was already a bit too expensive and for Coin Master BA and for Arcade.

Useless and rude customer services.
Being for two days trying to link my nectar points with Argos, when seeking assistance all the do is copy and paste same as IA suggested asking. To find the option “ways to pay”, when I advised this to SOIL, the person I spoke with she then referred me to nectar , where also doesn’t exits the option “ways to pay”, I then explained that being for two days that when you try to link , ask you to reset password , says something is wrong and ask you to contact customer services.
She/he kept saying there is a glitch and to try later , I asked to escalate this as this is not a solution, instead she left the chat despitate issue wasn’t fix .

What an awful customer services just copying and pasting from IAand not really caring about helping .

Such a pity as I just moved house and planed to order plenty of furniture and bits from Argos and habitat bit given this I will just by from another shop where they appreciate customer and customer services really cares

Nectar’s online customer service is useless and lies. EBay owe me 1448 points - not approved. After over a month of excuses that it’s been escalated and a promise online to give me the points, cut off mid chat after saying EBay need to approve points. EBay contacted twice and they deny they approve Nectar points. Other EBay purchases have been approved so a complete sh@tshow all around 🤬🤬🤬🤬

No comments.. not worth IT.

I phoned Nectar card on Monday 1st June. To report my card not working. I was told I can use my old card to collect points,until a new card arrives. I used my card at Sainsburys today, and was told the card is cancelled.
The man I spoke to was abrupt and rude, and couldn’t be bothered with my inquiry. So I hung up. This is a very poor customer service. And really is not worth while. I will go to Waitrose in future. Why give a card out when it’s not working. It hasn’t worked for years, and no one at Sainsbury’s informed me, very bad. Very disappointed.

I contacted nector regarding my lost card,I was told my account was closed . After a lengthy time on the phone I thought all was sorted out and a replacement was on its way. I have waited over two weeks still no card, I contacted NECTAR Customer Service again who was unhelpful after giving my postcode several times I was then cut off. The marked a one star because they answered the phone Customer Focus ZERO

I have been collecting Nectar points for a few years and now I want to spend them. I just found out that there are very few partners that accept nectar points. Especially in the travel sector that I was looking for. I am very disappointd because when I used Nectar points last year I could use them to purchase a ferry crossing and hotels. I cant do that any more. So I am now forced to convert them all to Avios and I am going to stop using the Credit card they sent me. Total waste of time and very angry that I have been collectin for over a year onyl to find there is no way to spend them!

Not so much "this time" as ongoing dissuasion from using organisation associated with them.

Their email facility seems to be either failing to accept emails have been set not to process them.

their online facilities have so many glitches and wrong or changed links not not functioning or going to useless pages.
when finally managing to using a link to get to a phone number to speak to a customer services agent they won't take a complaint about the IT managed facilities - just ending calls !

And - Sainsburys (also Argos) seem to be disassociating themselves from the Nectar organisation.

It seems that Trading Standards are now behind the defensive wall of Consumer Advice, so not taking any helpful action.

Maybe the ICO can be helpful as the IT systems seem to not be accurate and functional ?

And - This morning (Tuesday) about 10:am there were activated offers on the windows EDGE browsers account display
that were expires in 3 days, and expires in 4 days lists of extra nectar points and Nectar prices.

With an email sent yesterday stating points on selected products that expire in 6 days ( 5 from today?)

Those offers were not activate-able - the link not functioning.

I went to the shop, got a "device" registered my account on it, and got shown a list of prices with the indication they expire in 2 days -

So I lost an entire day of my life ? in the 300 metre walk ?

Now 14:00 - and view the email again - just checking re. the 3, or 2 days
and now it includes
+50 points
Sainsbury's Pork Sausages, Taste the Difference x10 667g
Expires in 7 days
and


Your Nectar Price
£1.40 £5.60/ KG
£1.99 £7.96/ KG
Without Nectar
Sainsbury's British Butter, Unsalted 250g
Expires in 6 days

So - it seems that the links are not associated with the email creation/transmission date - but are linked directly to a server,
where the viability dates are changing at the system's or a manager's whim ?

So - tried to unlock those new offers -
note - the account shows

5x points on your basket when you next spend £20 instore
Eligible products only. Spend exclusions apply.

Ends in 2 days and the rest of the points - including
+50 points
Sainsbury's Pork Sausages, Taste the Difference x10 667g

Ends in 3 days
all unlocked @ 3 days - the email unlock 7 days does not work.

------------------------
check the currently unlocked prices - including
Your Nectar Price
£1.40
£5.60 / kg
£1.99
£7.96 / kg without Nectar
Sainsbury's British Butter, Unsalted 250g

Ends in 2 days - Multi-use

went too the email and selected unlock on the list set for 7 days - including the unsalted butter
and the price offers are still all unlocked and only viable for 2 days !

So - Advertising Standards, Trading Standards, ICO - accuracy requirements ?
Ha!
and no way to get Nectar to fix them, or get Sainsburys to accept any responsibility for the advertisements proffered to induce members of the public to visit the store to buy goods !

Very bad customer service..closed my chat after been talking to her for 20mins. I figured out it is because close to closing time. Worst possible customer service.

This is pathetic.

You have done this to me on many occasions.

I will now be using my nectar app at Sainsbury's only.

You are eligible now for a trust pilot review.

I have lost thousands of points for absolutely no reason. You tell me to contact the merchant who then tell me to contact you. But I always lose my points!!

Very unhappy.

I have linked nectar with argos but still i don't get any points. I bought a tall frezer and a tall fridge freezer. It lold me i had got 500+ points to my nectar account, still no points. It now tells me i had to linke accounts:-((( in the app it's clearly saying they are linked. And all efforts with the pathetic AI have failed. . Just tried relinking accounts and won't let me because they already are linked. Will give argos a miss next time

I ordered an item via the nectar app to get the bonus points on offer. That was over three months ago and never got them. Chased it repeatedly and every time was told they would be added within a few days. I’ve given up now and won’t order via the app again. Customer service was really poor and I was just fobbed off every time. They get a kickback from who you order from and some of that is supposed to be passed on to the customer in way of bonus points. Seems this situation of never getting them happens a lot!

Update 8/8/26. Clearly nectar are not fussed about the negative reviews or don’t even bother to read them to try and work with all these customers to reach a resolution to the issues so many people have had. If most of us ran a business that way if would be gone within a few months. Shocking !

This is the worst site ever I dread trying to log into my account as it always has an issue. I have been trying now all day and have rang the call centre twice and it still won’t work I am so fed up with this.