Nectar Arvostelua 

Had a card for years and, though you have to buy a lot to amass useable points, I did use it once towards a purchase on Ebay.
I still hand it over when I shop at Sainsburys - which is the only place I'm ever asked if I have one - but only recently wondered how many points I had so tried to login.
Found it impossible as my email and password were not accepted, a new password was not accepted and using several codes sent to my phone didn't let me in either.
2 messages to the chat didn't help so have given up and am thinking I might go back to shopping at Morrisons which is cheaper in the long run anyway.

I have just over £60 worth of Nectar points. Went to spend them at Argos and was told I needed to link my accounts. I tried this through the app, the websites, all my different devices and browsers but just kept getting bounced with various fail messages. Customer service is absolutely pathetic. The last agent I spoke to was rude and abrupt. Allegedly referred to the technical team, but have heard nothing. Still no way of spending my points. Absolutely pathetic.

I have over £10 worth of nectar points in nectar pending section since 4 March 2026 & today is 21 5 2026 & nectar refuse to add the points despite points clear as day earnt but not added after 2 & half months!
Other points are missing. This happened last year as well & it keeps happening so I think this is nectar fraud internally as why else are they denying points they said I earnt?

My partner called the helpline after receiving an email informing her that over £80 of nectar points had been spent in a Sainsbury we have never visited many miles away.
The call line operator was hard to understand and did not acknowledge that he had heard her and just left awkward silence. He was huffing down the phone and when she asked to talk to his supervisor he just said no no no. And eventually said his supervisor was unavailable.
He eventually got his act together and said that there seems to be suspicion activity and has blocked the card, and ordered a new one.
Hopefully get a refund.
A very rude and unprofessional call centre worker made this experience very stressful.

Three months ago my nectar card got hacked. I still have not received a replacement card even thought I have been told on 4 occasions a new card is ordered. No response why the 3 previous cards were not sent. The customer service is shocking, they suspend your account so you cannot leave feedback. They make it nearly impossible to get any answers.

Coupons are terrible as the product name and picture often don't match. If people actually buy an item on a coupon, Nectar can ensure the image is correct and up to date and the item is recognised at checkout. Not only is the image so unhelpful as the item can't be found, when I ask a member of staff and they show me the item and the packaging has changed, frequently at checkout the onus is dropped onto the customer when it is out of our control. Sainsbury's say it is not them and Nectar produce the coupons. I am told I did not buy the item. On presenting the item and saying i did, i am told it is the wrong item based on the non-matching image. Staff who go to swap items could help verify because if someone working in a shop can't find an item what hope does a customer have? This is so disrespectful to customers and staff and in 2026 wirh AI and algorithms, it is totally unnecessary. Nectar ought to send a digital list of all the coupons and corresponding items to all stores each week new ones are issues so staff and customers know. Otherwise find another solution. maybe get the bar codes correct?

Tried to register for nectar online but it had a problem and wouldn't let me complete. Firstly no answers online. Then I phone- they claim to have set it up but appear to have misheard my email address as get a change of email address straight after. So then I go to chat help. I explain the problem- they say ghey will check and disappear and then tge chat gets closed. Ridiculously poor service.

Took 8 weeks to get my physical Nectar Card. Contacted 5 times and always promised to send it out AGAIN. Only when I said I had received my Waitrose, Tesco, Co-op and M&S cards quickly and with no problem, and promised to stop shopping at Sainsbury's (my nearest supermarket) did they eventually send my card. Seems to be that the Nectar policy is to try and force customers to use their app, which I refuse to do. Why can you not apply for a Nectar card in store these days?

Don’t fall for the total con that if you link your Nectar with Marriott Bonvoy you will instantly get 500 points added to your account
Not true and seems you have to stay 3 times to get 500 points which is certainly not what the email stated!

I quote from the email -

“Why link?

• Bag 500 bonus points for free

• Plus collect 1,500 Nectar points on your first three stays with Marriott Bonvoy

• Convert points between Nectar and Marriott Bonvoy and back

• Make your points work for you, from shops to stays”

I have had an extremely frustrating experience with Nectar and would not recommend relying on them. Did you know that this business has only one contact number (0344 811 0811), and they are based in India, with apparently nobody based in the UK? They do not understand English. I asked to speak with a manager, and every time I was told the manager was not available. I am missing around 10,000 points (£50) from two mobile phones purchased via Argos. Despite contacting customer service more than five times and sending numerous emails, including proof of purchases, the issue remains completely unresolved and ignored. They do not respond to emails, they do nothing when you call, and there is no way to follow up or hold anyone responsible. There is also no complaints process, which makes it very difficult to get anything properly investigated or escalated.
The whole experience feels designed to exhaust customers. Sainsbury’s owns Nectar and Argos; they should be ashamed of running such poor customer service. I now completely stop going to Sainsbury’s or Argos and would advise others not to rely on Nectar points being tracked or credited correctly. This must be a joke. You can only run businesses like this in the UK while it goes completely ignored. Shame on all directors and managers of Sainsbury’s.

12 days to receive Avios points?! What a joke, in 2026 why is this not instant or at least within 24h?
Seems like a deliberate commercial decision that disadvantages customers. Also there is no email address for complaints - only snail mail - another deliberate way to provide really poor support for customers. CS team were at a loss and cannot be expected to explain ancient business practices, a thoroughly medieval company to be avoided.
Come on Sainsbury's you can do better.

Tried to spend the nectar points at Argos today. The Argos staff said it requires authorisation by Nectar as the purchase was over £47. Anything less than does not require authorisation to prevent scam. That's fine as it's a way of preventing fraud and scammers as I was a former victim of Nectar fraud. These fraud are likely to be inside job, i.e Nectar staff overseas. The Argos staff already verified my ID by checking the Nectar card against my driving licence, all happy. But the Nectar staff in India asked me to provide personal information including date of birth. Obviously I was not comfortable with Indians taking my personal details including full name, address and DoB. So I paid the rest in cash for the goods. Argos staff said she is in going to complain about the Nectar policy.

I have been trying to obtain a refund with customer services on my points since February initially spent at Argos. After 6 calls, 6 on line chats and facebook message. My points still havent been credited. Each time I am told to send the documentation - which I do. Then I am told it is being escalated and the points will arrive. This is broad daylight robbery, which Nectar should not be allowed to get away with.

Fed up with constantly fighting your customer service just to make sure my points go on to account which they dont most of the time! Paid for package holiday last year and have proven this and still you won't add the points keep fobbing me off with 28days to investigate! NECTAR THIS IS FRAUD YOUR ROBBING YOUR CUSTOMERS

I have lots of missing points to claim as purchases from Holland & Barrett, Etsy, HP and more are not tracked. Opened a chat, been told lies, then passed to a manager who said issues were escalated. Months later, still no points, no comms, no nothing. Terrible portal, with agents who lie, a real con!

Same almost as Dave ist review at 1 star except (had eBay & nectar linked for years) lately since February maybe "eBay"unlinked & nectar "help"non existent say points have to be approved by eBay used few times since but as said by Nectar- it's eBay-very very poor customer service Missing many many points poor service why not just unlink "eBay"--Totally !!!!!!

Received an email saying all my Nectar points had been spent. Was not me or my husband. Called the helpdesk and a very helpful lady dealt efficiently with the problem. Set up new account, transferred the few existing points, credited all those spent and talked me through the locked points feature on the app. Couldn’t fault the service although pity it happened in the first place.

Went to Sainsbury store in Ryde staff were useless when it comes to using Nectar card.
I am also waiting for my Argos points to be added to my nectar card, it's been weeks now.

I have contacted Sainsbury CEO STILL NO ACTION

every year is the same story you cant allocate my 5 sainbury energy nectar points which im entitled too
you need to look into this asap
Jul 9, 2025
what ugly customer service experience…
what ugly customer service experience ive had from
them they keep passing me between nectar rewards and sainsbury energy over a dozen times constant emails from pillar to post .
just because i want to link my 5 energy accounts to my one nectar card the assistants have No clue whether it can be done nor BY whom !!! as ive had it done in the past im telling them and when she claimed she done it does not even register on my accounts profile ..
what about people with two homes or more and one card ?? just have it registered to one card i pay the bills it my entitlement to have points from all five of the energy accounts regardless if im the same person its should still be X5
if someone could rectify this would be great

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Reply from Sainsbury's Energy

Jul 21, 2025
Good afternoon Mr. S,

Firstly, I'd like to extend my sincerest apologies for the delay in our response to your review. Unfortunately, we've had some system difficulties, and I'm very sorry it has taken some time to get back to you.

I apologize for the difficulties you've experienced in linking your Nectar points and the fragmented customer service you've encountered. It's clear that the conflicting information and repeated transfers have caused considerable frustration, and this is certainly not the standard of service we aim to provide.

I understand your concern regarding how multiple energy accounts or properties are linked to a single Nectar card, particularly given your past experience.

I'd like to thoroughly investigate this for you. As I've been unable to locate your account with the information available, I've sent a request via Trustpilot for your account details. If you could please provide this, I'll promptly assist with resolving your Nectar points issue.

I look forward to hearing back from you,

Warm regards
Siobhan
Trustpilot Team

Review of Nectar

Mr. S..
26 reviews
Rated 1 out of 5 stars
Jul 4, 2025
ive been using nectar for a number of…
ive been using nectar for a number of years .. they never give you straight forward the entilement of my duel fuel nectar points ive literally had to chase them every year for nearly 5 years i dont care if your have to communicate with sainsbury energy its not my problem.every year you pass me from pillar to post well this year im putting it on trust pilot / easy copy
my initial email from may and june have both gone unanswered i can bet u will come back to me asking what where when as if nothing has happened and u cant track but if i owe u money u would track it till the end of the earth

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Review of Sainsbury's Energy

Mr. S..
26 reviews
Rated 1 out of 5 stars
Jul 4, 2025
nectar points entitlement
ive been using sains energy for a number of years .. they never give you straight forward the entilement of my duel fuel nectar points ive literally had to chase them every year for nearly 5 years i dont care if your have to communicate with nectar its not my problem.every year you pass me from pillar to post well this year im putting it on trust pilot / google reviews / eon and nectar website easy as copy paste ..

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Reply from Sainsbury's Energy

Jul 21, 2025
Good afternoon Mr S,

I have responded to your other review posted on 9th July to request further account information. If you can provide that to me I can investigate this for you.

Many thanks,
Siobhan
Trustpilot Team

Terrible website from which I couldn't gain access to partner sites or perform basic functions. Spent hours on live chat and phone to customer services (clearly abroad). No one was able to help and it was a complete shambles. Still can't get any resolution to problems.