Nectar Arvostelua 

I had an email from Nectar which I thought was a scam saying thanks for spending 500 points in Hitchin. I've never been to Hitchin. I checked my account and sure enough it was genuine and someone had nicked a load of my points. How? I called Nectar on 16th July and was told a new card would be sent to me with all points incl the stolen 500. Since then - nothing. Called them again today and got someone else who said "a task has been raised" and explained that tasks take 28 days to be dealt with! He has now deactivated my old account & set up a new one but the card won't come through for 10 working days. I need it for the scanner so I don't have to queue up at a till to pay but I have now got to make a note of the new number and tell the till operator (I will have to queue) so that they can apply the Nectar prices and points. What an absolute shambles and how inefficient can you get? What strikes me is that the system for paying with Nectar points changed fairly recently. At the time my assumption was that it was perhaps to make it more secure. It's ironic (or maybe incompetence by the techy bods?) that it seems to have made theft of points easier. This never happened to me before this recent change and when I first notified it the chap said that they were getting a lot of similar calls. You need to lift your game Nectar because this is really shabby and slow service.

I have been using the Nectar rewards programme since its inception. Up until recently I was collecting points in Sainsbury's and Esso and I would spend them occasionally in Sainsbury's.
Few weeks ago my Nectar card got cloned and someone used all my points at a Sainsbury's. Nectar was really good and returned all my points and issued a new Nectar card to me.
From this point there have been nothing but endless problems: No ability to spend points, not possible to exchange points for Avios and few more. The technical support team is one of the worst I've ever dealt with. Difficult to communicate over the phone, tickets that get logged and not resolving the issues. I must have spent over 4 hours on their technical support and every time they try something, they break something else.
It looks to me like that Nectar has a lot of underlying issues. It lacks proper development and integration with it's partners.

I made a purchase just after Christmas in Jan 2026 to buy a watch through the Nectar website using Goldsmiths as there e partner .
10 points for every £1 spent ,i thought this was a great deal as i was spending £7500 pounds on a long awaited forever watch of an Omega.I went ahead and bought it through Nectar then directed to Goldsmiths website to complete my purchase.

That means I should have received 75000 points on my nectar account....How wrong ive been and still waiting after numerous calls and emails of which no updates on my purchase or even an update.
They say after a ,we've emailed Goldsmiths and are waiting on them to confirm the purchase and not giving any update after that. I even said to Nectar I have the purchase receipt. Not interested!

Continued promises by an ever so helpful team who always tell you it will be sorted and just wait 90 days then 120 days and so on ....still waiting!

If Nectar have any honour which im not convinced they have and are sincere in awarding points ,especially the big amounts they offer on there website e partners...they will give me my points and I will take down my google review .

My case number is CE-202604-8025

I'm happy for them to sort this and make good there honour but my review will stand until then and if you read all the reviews on my issue it seems im not the only one who is having this problem.

Reviewed again this as Nectar Bull continues .Its now 8th Sept 2026 and I will continue to write until they pay what is due.
For live contact dont go through the phone system use the live chat its quicker to actually talk with another useless nectar spokes person .
They have made my case supposedly high priority lol......
I got of nectar support mail of which its useless replying to it as they apparently don't read there help emails so another layer of uselessness...but anyway they said my points were pending 3 -5 business days ,the wrong amount 62500 instead of 75000 points as stated above , so I thought id wait the days out , how wrong i could be , the minute I queried why it was taking longer( as if 8 months isn't long enough) they came out with more bull about they need a response off Goldsmiths which is again bull, as they already have it ....hence the pending points email ,they know what to do lol...

Got an email off the con artists nectar support, yet again with a further 45-90 days investigation to get a reply on top of my 8 month standing wait...ha ha ha !

Anyway they apparently dont read these reviews, so won't be that bothered by it. But im finding it rather amusing to keep contacting them for there next Jackonory on not paying up ...

Further updates to follow ,negative -10 so far but the stars dont go low enough for this lot lol

Just an addition ive been moved up to high priority on the 8th September 2026 now heading for October fast 10 months of non committal to pay my points which have been acknowledged now rated by me -12 lol....

Ive sent an email to the CEO of the nectar support Radha Davies and copied in her boss, Simon Roberts.

on the 30th September 2026 in anticipation of a response off anyone at nectar that can actually sort out a genuine e partner claim , im still in limbo no response or acknowledgement!

If I get this sorted I will remove every bit of this post but its now the 13th Oct 2026 , im not hopeful at all!

Yours super dispondently .......
Duncan Eames

I clicked through the Nectar Expedia partner offer exactly as required when booking my holiday since August Last year, yet the points were never awarded.

Over the past seven months (because they said I had to wait 90 to 120 days after I've returned from my holiday to receive the points) I've had numerous chats with customer services and was repeatedly told the matter had been escalated. Your own support team even confirmed there was a digital footprint showing I had clicked through the Nectar offer before making the booking.

After waiting seven months, I finally received an email simply stating that I was not eligible for the points, with no explanation whatsoever. This was despite me providing my booking confirmation, receipts, and all the evidence requested.

The whole process has been incredibly frustrating. Rather than investigating the issue properly, it has felt like I've been given the runaround in the hope that I would eventually give up. It certainly feels like the points are promised to encourage customers to book through partner offers, only for every obstacle to be put in the way when it comes to actually awarding them. If you're not going to honour the offer, why advertise it in the first place? Nectar points promotion is misleading. What is the point of promoting these offers if legitimate claims are simply turned down? Do better Nectar , we are your customers!

I have been buying multiple items on eBay linked through Nectar for some time now. I could not understand why my Nectar points were not building as fast as I thought they should. I have now discovered that there is small print to drastically reduce the number of points you gain when buying multiple items etc. If there is a credit or amendment to the final account such as a reduction in postage costs or a refund because something to do with 1 item of many or any other reason the entire invoice is removed from collecting Nectar points. I personally have lost thousands of points because of this.
It is not fair eBay and Nectar should use the finalised price, possibly until after the return date to protect them, but it would at least be fair to those regularly using eBay. I look forward to a response from them.

I rang about missing nectar points for a recent purchase. I spoke to a really friendly helpful guy who helped me not only with my original query, but linked my card to a previous card I'd had where I had racked up over 100.00 and forgotten about. He was so patient he deserves a medal!

Just awful. Whenever you place an order through estores they conveniently forget to give you points owed, if you contact customer service they tell you to get back to them in 90 days!
Absolutely awful customer service

I bought 3 Taste the Diference products with a special offer of 400 nectar points which I did not get. Often when I buy products the associated extra nectar points are missed off but it is so difficult to get them added on that I usually do not bother. This time I contacted Nectar by live chat and was told to wait 14 days but no points were added. I contacted them again and again and again. Each time, after lengthy live chats and phone calls I was promised the points. Still no points despite all this trouble. I asked for a way to formally complaint because of all the time wasted and was told I could not. It is impossible to go any further and it is now over a month from purchase

Nectar points not awarded after clicking through a partner offer on a holiday. Numerous 'chats' on customer services and it being escalated - just keep being fobbed off until I hopefully just go away. You would think i was trying to claim a million points !

I contacted Nectar directly on 26 June 2026 after getting nowhere with Nectar Hotels. I explained that several hotel bookings had been made using my old Nectar number and that I was worried any cancellation refunds would be returned to a closed account.

Nectar opened escalation CE-202606-10037 and told me the issue had been successfully escalated, that the partner would be contacted, and that I would receive an update within a maximum of 28 days.

When I later chased this, I was told the escalation had apparently been raised “by mistake” and that I should contact Nectar Hotels instead. Nobody had contacted me to explain that, so I was left waiting for a response that was never coming.

During the same chat, Nectar was able to access my closed account, identify 2,358 points sitting there and transfer them to my new account. That showed they could assist with points credited to the old account, yet they still refused to properly investigate the larger Nectar Hotels refund issue and continued sending me back to the partner.

The service has been contradictory, poorly communicated and frustrating. Nectar Hotels uses the Nectar name and Nectar points, but Nectar appears unwilling to take any responsibility when something goes wrong.

The issue is still unresolved, and I have now spent far too much time being passed between two teams.

I sign up to offers but then the points are not added to my account. Happened numerous times and thr customer service is utterly utterly useless. Ok for the Sainsbury's points bit not for any of the other offers.

£86.00 fuel I put in! I got the equivalent of £0.26p for that in nectar points! Have a word with yourselves Sainsbury's!

Unbelievable how many times they don't award you the points especially from third parties offers
The.offers on Sainsbury's shopping can be very good but the customer service for nectar itself which is owned by nectar is extremely poor and you have to jump through hoops to prove the purchase etc. very frustrating because it's not a way to get rich it's a loyalty scheme so come on Sainsbury's, if you want to have a good reputation, improve the nectar experience beyond the money off shopping.

Would not even give it that tbh. I have spent the last two months trying to resolve my complaint of missing points and I have just been given the run around or just straight out lied too. One agent tells you to send over information, you do, then another agent requests the same information, you do, then your ignored for weeks, you call, one agent say sorted, then you call again because the points are still missing, same thing, then you call a third time and they then request the information already sent to be sent again but in a different format. They are not consistent and just don’t care. The manager i spoke today would not last in a professional call center. He would have be sacked. I will never be using them, products or stores again and will be taking to an ombudsman as this is such a joke

I'm extremely disappointed with Nectar's customer service.

I always make sure to access partner retailers through the Nectar links because I expect to receive the advertised points. Recently, several of my purchases weren't tracked, and I didn't receive any tracking confirmation emails either.

When I contacted customer support, they confirmed that they could see I had clicked the Nectar links before making my purchases. However, instead of resolving the issue or manually crediting the missing points, they simply suggested there may have been a "glitch." If there was a technical problem on Nectar's side, customers shouldn't be penalized for it.

The whole purpose of using Nectar is to earn rewards. If the tracking is unreliable and customer support cannot resolve missing points even when they can see the clicks, then there's little reason to keep using the service. There are plenty of cashback and rewards platforms that are more reliable and provide much better support.

Unfortunately, this is not the first time I've had problems with Nectar. Based on my experience, I can no longer recommend it.

Went through their app to use Go Compare and bought my car insurance following their process. Waited a very long time just to be told that I'm not "I haven't followed the process" and no other explanation. It's funny how when I use this app for smaller nectar points in the same manor, they get approved fine but when it's large like Sky products, Go Compare and Tui that offer larger amount of points (3500 or more), they give you an excuse to not pay out.
Looking at everyone else's reviews, I now know why this is such a load of rubbish (and effort) to use this app to get extra points when my work app gives me cashback. Lesson learnt I guess.

Customer service chat not helping with complaints about missing points . Kept ending chat on me and had to restart over 5 times because of this. Promised me my points would arrive after 72 hours.. they have not. No chance of getting them now I’m sick to death of repeating myself and being hung up on. I’d been speaking politely and they just reply with no sorry no nothing. Feel like I’ve wasted my time. If you’re missing points just know you’re never getting them !

Diabolical it keeps sending you round in a loop unable to log in, blank pages just really bad site so much so that l’ve shredded my nectar card

If I could give minus points I would. Been fighting for three months to get my points put onto my card now. There is zero customer service. Scamming customers promising points then not giving them with every excuse under the sun. Told me to contact argos several times giving me nectars number. Worse than useless.

No wonder why they has 2,4 stars ...
🤣
I should know that before join the nectar SCAM and their partners.....
Costumer service completely incompetent....and useless( no wonder why they are on minimum wage).
Playing their s..t arcade games ,finish all the milestones and NO REWARD POINTS added to the nectar balance.
As I said CS completely out of order .....