I was having great difficulty paying an NCP car parking fee - i tried 2 machines and thought I had paid it but an hour later I found the payment hadn’t been processed. I rang the helpline and spoke to... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have to be honest, I didn’t think I’d get much sympathy for an error I’d made when accidentally driving into the drop off section at an airport rather than driving to the actual car park. Sam, the... Näytä lisää
We got very lost trying to find the valet parking and drove through the drop-off zone twice and Sam was very helpful and made sure that we did not receive two penalty notices as a result of this. He w... Näytä lisää
I accidentally missed paying for my parking as the machines were out of service and there was no signal in the area to pay via the app. I called NCP to resolve the matter and Eric was an absolute plea... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
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Yhdistynyt kuningaskunta
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4,6
Erinomainen
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bianca was very accommodating and…
Bianca was very accommodating and sorted out the problem
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Harry, good afternoon and thank you for sharing your review on Trustpilot. We are delighted to receive your feedback and please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Quick response
Easy to send in a message
Quick and pleasant reply
Matter dealt with quickly
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Jenny, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
On two occassions I spoke to two…
On two occassions I spoke to two different people and they were both helpful, professional and courteous.
Great service and I was refunded without hassles. Thanks, Sam for the excellent customer service.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Anthony, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric a credit to NCP
I had an excellent experience with Eric at NCP. I had completely forgotten to pay my Gatwick Airport drop-off parking fee within the required timeframe and only remembered at the last minute. Eric was incredibly quick to help resolve the issue.
He was professional, kind, and understanding throughout the whole process, making what could have been a stressful situation very straightforward. His excellent customer service and willingness to help really stood out.
Thank you, Eric, for your outstanding support. NCP is fortunate to have someone so helpful on their team.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Jennie, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Vastaus yritykseltä NCP National Car Parks
Dear John, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric was very helpful indeed
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Mark, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Absolutely amazing team,solve my…
Absolutely amazing team,solve my problem for a minute!Thank you again!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Damyan, we appreciate your kind words! We’re so glad that our Customer Service Team could make your experience a positive one. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
They addressed and solved my problem
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Cicerone, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Query resolved
Hannah dealt with the issue in a professional and courteous manner. She explained the situation clearly and provided the solution required. She was helpful and patient to ensure the matter was resolved. She is a credit to your organisation.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Rebecca, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very helpful customer agent responded…
Very helpful customer agent responded to and resolved my issue promptly
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Paula, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very helpful
Very helpful, sorted out my parking issue with no stress.
Thanks very much
👍🏼👍🏼👍🏼👍🏼👍🏼
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Mr Chandler, it’s wonderful to hear such positive feedback! We’re proud of our Customer Service Team and thank you for recognizing their efforts via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great service from Eric really helped…
Great service from Eric really helped and understood the situation
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Gurpreet, we truly appreciate your kind words! It’s fantastic to hear you were happy with the service from our Customer Service Team. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very helpful agent
The machines in the car park were not accepting my discount code but Eric was able to help me process this over the phone so I could make payment online. Thanks.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Richard, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Sam sorted out a problem I had with…
Sam sorted out a problem I had with drop off charge. He was very quick, helpful and made my day much better! Thanks for turning the situation round, Sam!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Patrick, thank you for taking the time to leave such a positive review! We’re proud of our Customer Service Team and grateful for your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
He is the best Man thaway he help me
He is the best Man thaway he help me. Was good
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Liban, thank you for your wonderful review! We're thrilled that our Customer Service Team was able to help. We appreciate your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric was extremely helpful I was…
Eric was extremely helpful I was checking if I needed to pay for free drop off as we might have been longer than 10 mins. The app did not tell me and he sorted everything
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Susan, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Eric was very helpful in sorting the…
Eric was very helpful in sorting the technical problem. Thanks
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Jason, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great experience
Great experience. Found it easy to request a refund and received it without any problems.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Alex, thank you for the fantastic review! We’re thrilled to hear that our Customer Service Team was able to assist you. We truly appreciate your feedback via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Eric NCP Customer Advisor
Eric, the customer service advisor was so helpful after we made an error at the Gatwick drop off area. Can’t thank him enough.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear HP, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
My issue was dealt with in a…
My issue was dealt with in a professional manner and quick.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NCP National Car Parks
Dear Mr Ken, we appreciate your kind words! We’re so glad that our Customer Service Team could make your experience a positive one. Thanks for the review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
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