Naturaw Arvostelua 

Just bought from them and the food arrived off and was hot to the touch. I contacted their support team (who took 3 days to respond btw) and was told that I would not be covered even though I sent them a photo of the dog food in the bin.

I asked them if I could be credited for the order and here was there response:

Good morning Colin,
Thank you for your reply, unfortunately, as you did not contact our team on the day your order was delivered, and you have been unable to provide photographs showing the condition of the order upon arrival, we are unable to arrange a replacement or refund on this occasion.
If you had been concerned about the condition of the food when it arrived, we would have expected you to contact us on the day of delivery (Wednesday 1st July). However, we did not receive your first communication until three days after the delivery (Saturday 4th July).
As we were not informed at the time that the trays were "warm to the touch" on arrival, we are unable to conclude that there was an issue with the delivery. Individual dogs choosing not to eat the food does not, in itself, indicate that the product was faulty.
We have also noted that your previous three orders contained Real Simple: Turkey, whereas this order was Real Simple: Duck. Since then, you have placed a further order for Real Simple: Turkey.
Based on the information available, we are unable to offer a replacement or refund and we apologise for the inconvenience caused.
Kind regards
Abbie

I don’t even care about the money; it’s the principle that clearly something went wrong in the delivery process and now I need to pay for it?

As someone who had regularly ordered off them for the last year; I must say it’s absolutely shameful.

AVOID AT ALL COSTS!

5 star -I have been using Naturaw now for the last 12 months - have found confirmation of the order to be swift ,
Confirmation of order and delivery consistent and on time . I can pre order and select delivery day . Quality of dog food and treats excellent.
one happy dog parent - and two very happy and healthy doggies 😀.

Excellent quality as always

My Labrador absolutely loves Naturaws food. He’s very fussy and having tried many different brands I’m happy he’s finally found one he’ll consistently eat and enjoy! Fast delivery and I’ve never had any problems.

The best raw food on the market. We tried several brands before and we were often disappointed with the quality or with the amount of plastic we produced.
Our Labrador loves the raw food from Naturaw, and her coat health has improved significantly, despite she is only eating 30% raw and 70%kibble. I also really appreciate that we are not producing more plastic waste with it. It’s pricey but I rather pay for a product with quality and ethics.

Food is great but not the price increases , the use of AI and especially cancelling all orders with no notice. Oh and you still remembered to charge me for the order!

I’ve been a subscriber for years but highly likely to change due to all orders being cancelled. my dogs will run out of their usual food this week through no fault of my own and my personal circumstances make it difficult for me to get more naturaw from a supplier.

Love Naturaw! The original lucky dip bundle is a winner for Rodger and we have a regular subscription so it means we never run out of food.

Good quality raw food and my lad loves it, a higher prices raw food so I cannot feed just this product, I do wish I could !

Been using Naturaw for a while now and they are brilliant. Great quality, good customer service and my dog absolutely loves the food. She's been on it since a puppy and has grown into a healthy girl 🙂

It’s rare that I leave a negative review …. The food is excellent and I have used nothing else for a few years. I have recommended the food across dog food forums religiously.

3 stars are given because the quality of the food has always been excellent,

Recently, Naturaw put up a Facebook post advertising a flavour which would be marketed under the Gay pride logo with profit donated to gay pride. Having no real interest in this, I commented that the flavour looked interesting but that I had no interest in the cause…. nothing derogatory, just that I had no interest .

After all, it’s dog food and I’m not gay, neither is my dog…had it been the Forgotten dogs of Turkey or another dog cause, I would have applauded and even have paid extra.

For this opinion, it appears that I’ve been banned from seeing any of their social media. I now feel forced to make a choice between a considered food option for my dog and their apparent disdain for me as a customer.

EDIT
Naturaw response below sees them double down on their decision to ban anyone who doesn’t wholeheartedly support their promotion… Bigotry is a one way street apparently and inclusion isn’t for everyone. I said nothing negative , literally -

“ Welcome recipe, no interest in gay pride however “.

So… Naturaw is still great food for your dog… the social media team… perhaps even the management team have little interest in the Customer it seems and even have an opinion on what you should and shouldn’t say.

Great selection box, excellent quality and delivery service. Hassle free ordering thanks 🙏

Amazing food, streets ahead of the rest. Dogs health and coat is immaculate. Brilliant service too.

Absolutely the best raw food in my opinion..dogs love it.

We have been customers of naturaw for many years however after the experience regarding our last order we will definitely not be purchasing from them again. Our order arrived completely defrosted and not even cold, when we contacted them they first blamed us for not ordering a full box, on this occasion we could not afford a full box,as apparently the full boxes stay frozen for longer this response was absolutely disgusting they are suppliers of raw food in no way at all should it matter how many boxes you order it is their responsibility to ensure the food arrives in the condition it is supposed to. We sent numerous pictures clearly showing the trays full of blood and they said the food was fine, yes you can refreeze raw food but only if it has been maintained at fridge temperature and this clearly hadn't and there was absolutely no way that I was going to take the chance of feeding my dog this. The company still wont take any responsibility or refund our money so I will be taking this matter further
UPDATE: as seen in naturaws response to this review they have now taken responsibility for the state the order arrived in and explained that the original response given to this complaint was a misunderstanding as they thought the pictures we sent to them had been taken the following day after the order had been left out of the freezer overnight. They have very kindly offered to send us a full box of food and treats for both my dogs for free to make up for the inconvenience caused

Great service, great food my dogs been on it for last few years, he's 11 now and supper healthy, lovely coat, clear eyes. Everyone comments on how healthy he looks for his age. Highly recommend this food. I feed various flavours of the forage range.

This company is fab. I have never had any problem with them, their products or their deliveries. They did recently change their web interface which is now a bit clunky (harder to use than before) but I put up with it because the product is so great.

My 5 yr old spaniel has been on Naturaw Taster boxes for nearly 2 years and loves them. He’s happy and healthy and looks forward to his meals. The meals are 100% meat, and I supplement with raw broccoli, carrots etc here and there, but I’m happy with meat being the bulk of his diet. He has no health, skin or ear problems and his teeth are great, which I attribute to his high quality diet. We’ve tried other raw food brands before, and he has gone off them quickly, so this seems to hit the spot for him. I also like the company’s ethos, with high quality sustainable meat and biodegradable packaging.

Both of my dogs have enjoyed Naturaw original food for the last 6 years. I love the quality and ethical sourcing of the meats, the variety of proteins, the compostable packaging and quick , reliable delivery. Overall great value for money.

This company was suggested to us, but as we are in the catering business,
I was a little reluctant that it’s delivered by DPD ( not refrigerated) concerns me a lot, and reading on their website that if there is a problem with delivery you’d need to contact DPD. If the order doesn’t arrive and you’re waiting on food what happens??? You’re then without your supply.
Their customer service is via a chat online.

I’m very dubious to transfer to this company!

Amazing dog food as always.

My dog loves your food. Easy ordering, easy delivery!