Notified me when the Turkey came back in stock which was helpful. Delivered very quickly top layer slightly thawed though so may need extra insulation. More single protein choices would be helpful…suc... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Absolutely love this company. Branding on point. Customer service any questions answered with an hour or so via email. Quick delivery. I don't mind paying more for high well fair grass fed animals. It... Näytä lisää
Yritys on vastannut
Absolutely brilliant company! They use the best ingredients and their delivery times are always fast. Abbie in Customer Services always responds to me in a timely manner and is exceptionally helpful w... Näytä lisää
Yritys on vastannut
Very pleased with the quality of the product and speed of delivery after order. However have become very frustrated with packaging. Used to be able to easily lift one corner to remove internal packagi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription
Why Naturaw?
Yrityksen kirjoittama
- Exceptional raw dog food, with a conscience
- We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
- The highest rated dog food in the UK
- Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
- High welfare ingredients
- We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
- Plastic-free packaging
- No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
- Purpose led
- The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.
Yhteystiedot
517-521 Avenue E East, Thorp Arch Estate, LS23 7EG, Wetherby, Yhdistynyt kuningaskunta
- woof@naturaw.co.uk
- www.naturaw.co.uk
4,7
Erinomainen
1 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My dogs love all of the recipes.Easy…
My dogs love all of the recipes.Easy site to order from and delivered on time
12. elokuuta 2026
Vastaus yritykseltä Naturaw
It’s great to hear that you find ordering easy and that your deliveries are arriving on time. Thanks for choosing Naturaw!
If anything goes wrong with Naturaw…
If anything goes wrong with Naturaw there is no phone number just a bot to speak really disappointed and lost over £50 worth of good as unable to contact them.
19. elokuuta 2026
Vastaus yritykseltä Naturaw
We’re very sorry to hear that you were disappointed with your delivery experience and appreciate you taking the time to leave your feedback.
We’d like to clarify that our Customer Care team did have conversations with you regarding the issue, and we also provided an additional contact email address to you for any future queries. The address provided when the order was placed was incorrect and we are unfortunately unable to make changes to the delivery address once the parcel has already left our warehouse.
We appreciate how frustrating this situation must have been. As a gesture of goodwill, we offered a large discount towards a replacement order, although this offer has not yet been accepted.
We’re sorry that we weren’t able to resolve this to your satisfaction and appreciate your feedback.
Excellent product and service
5. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for your 5-star review! We’re delighted to hear you’re happy with both the product and our service. Your support means a lot to the whole Naturaw team! 🐾
Naturaw is the best!
From the food itself, to the product packaging and the delivery boxes, I think Naturaw is hands down the best available.
6. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for such a fantastic review! We’re absolutely delighted to hear that you’re impressed with everything from the food and packaging through to the delivery boxes. We put a lot of care into every part of the Naturaw experience, so your kind words mean a great deal to our team. Thank you for choosing Naturaw!
The Forage is the only thing that…
The Forage is the only thing that healed my very allergic dog and over the years I tried everything! Things would palliate and then she would flare up again but the forage must have healed the gut as she no longer suffers with any of it. Delivery is great and with DPD very easy to monitor and manage. Thank goodness for Naturaw ✨
14. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for sharing such a wonderful review - It means the world to us to hear that our Forage range has made such a positive difference for your dog, especially after you’d tried so many different foods over the years.
Thank you for putting your trust in Naturaw and for taking the time to share your experience 🐾
Quality product, great buying experience
I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a different flavour each time. She appreciates the change of flavour and I know she is getting high quality food. She is thriving. It's such an easy buying process and delivery is always very prompt and well packaged.
12. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for your lovely review and for wholeheartedly recommending Naturaw!
We’re delighted that your fussy girl has consistently enjoyed her meals and it’s fantastic to hear that she’s thriving and that you feel confident in the quality of the food she’s eating.
We’re also so pleased to hear that you’ve found ordering easy and that your deliveries arrive promptly and well packaged. Thank you for choosing Naturaw - it means a lot to our team!
Quality food for your pooch
Quality product at reasonable price, local company and my dog is really happy with her food 🤗
30. kesäkuuta 2026
Vastaus yritykseltä Naturaw
We’re really pleased to hear that you’re happy with the quality and value of our food, and even more importantly, that your girl is enjoying it!
Thank you for choosing Naturaw! 🐾
Excellent - especially for my yeasty dog.
I bought Naturaw because it has has recipes that don't contain carrots, peas or any other vegetables unsuitable for a dog with a massive yeast overgrowth. Almost all companies include these vegetables because I guess they are cheap. It's been really disappointing in the past to even order 'single protein' meats, only to find them laden with the above vegetables. I'm very pleased with my current purchases, and my old dog loves them too!
13. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for your lovely review! We’re really pleased to hear that you’ve found Naturaw recipes that suit your dog’s needs, and even better that your old girl loves them too! 🐾❤️ It means a lot to know you’re happy with your purchases and the transparency of our recipes.
Great low fat meals for my dog
My raw fed dog has had some issues with acid reflux in the evenings. To cut a long story short I moved him onto some of Naturaw’s low fat meals to see if that would help. It seems to have made a big difference. The other plus is that the meals do not contain carrot which I am very happy about as carrot makes him itchy. The subscription is great with good subscriber deals as you progress. Customer service were very helpful when I had an issue early on. All sorted very quickly. Very happy
4. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for your wonderful review! 🐾 We’re really pleased to hear that our low-fat meals have been a good fit for your dog and that you’re happy with the recipes and subscription service.
It’s also great to hear that our customer service team were able to resolve your issue quickly. Thank you for choosing Naturaw and for taking the time to share your experience — it really means a lot to us!
1/5 stars
1/5 stars: Frozen delivery, weeks of back-and-forth, still no resolution
Long-time customer, but this experience has completely put me off. My order (#NATS0286126) was left beside the driveway in direct sun instead of at the door. By the time we found it, the box was falling apart, and everything inside had fully thawed. We had to throw it all away.
What followed was over two weeks of email back-and-forth. I was first asked to prove I'd contacted them the same day, then asked for photos of the individual trays after I'd already told them the food had been binned because it was warm and melted. I sent delivery photos multiple times. Eventually I was offered 50% off a future order as "goodwill," with no refund or replacement for the order that was ruined.
I have a newborn and very little time for lengthy correspondence, which I made clear repeatedly. Despite that, the case has now been escalated to a manager who is asking to schedule a phone call rather than simply resolving it; all I've asked for from day one is a refund or reshipment.
I understand deliveries can go wrong, but the customer service process here made a simple problem take weeks, with a dog going without food the whole time.
Can't recommend based on this experience. We are looking for another company to source dog food as well.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Naturaw
Thank you for taking the time to share your experience. We are sorry to hear how disappointed you have been, particularly as you have been a longstanding customer of Naturaw, with no previous issues with delivery or assistance.
We did make several attempts to contact you to discuss the delivery and resolve the matter directly, as well as to understand what had happened, what could be done differently and explain our process. We appreciate that you preferred to communicate in writing, and we have respected that request.
We are disappointed that we have not been able to reach a resolution with you, especially as we had no previous issues during your long time as a customer. We have refunded order #NATS0286126 in full and have also offered to replace the order as a further gesture of goodwill.
We do have procedures in place when frozen food arrives in poor condition, including requesting photographs of affected food where possible. This helps us assess the condition of the products, keep appropriate records and investigate delivery issues.
We are genuinely sorry that the process took longer than you expected and that this experience has affected your confidence in Naturaw. We would have much preferred to resolve this for you promptly and are still willing to do so.
Excellent quality
Naturaw supply excellent quality mince for my dogs. My dogs are quite fussy but in general they love the Naturaw, not all flavours but most.
Orders are despatched quickly so an excellent all round service
10. elokuuta 2026
Vastaus yritykseltä Naturaw
We’re delighted to hear that your fussy pups enjoy most of our Naturaw flavours, and that you’re happy with the quality of our food and speedy service.
We really appreciate your support and are so pleased to be part of their mealtimes! 🐾
One of the best
Have been ordering great quality dog food from Naturaw for many years. Always smooth, from online ordering to delivery at my door.
29. heinäkuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for being a loyal Naturaw customer for so many years! We’re delighted to hear that you’ve always found the whole experience smooth, from ordering online to delivery to your door. We really appreciate your continued support! 🐾
Excellent quality food my dog…
Excellent quality food my dog absolutely loves it! Fantastic customer service too!
10. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you for choosing Naturaw - We’re delighted to hear that your dog absolutely love our meals, and it’s wonderful to know you’ve been happy with our customer service too.
Very high quality product and great…
Very high quality product and great recipes, super healthy and pup loves it. Best food I have found. Strongly recommend.
5. elokuuta 2026
Vastaus yritykseltä Naturaw
We’re delighted to hear that you’re so happy with the quality of our recipes, and that your pup loves their Naturaw meals too! It means a lot to know you’ve found a food you’re so happy with. Thank you for recommending Naturaw! ❤️
This company does great quality raw dog…
This company does great quality raw dog food,my 2 love it.
Used them for a while now but sadly they have become allergic to beef,turkey and chicken and as most of their meat are the above proteins I have had to find a different supplier who do a wider range.
The quality tho is really good as is the service,staff are really helpful.
I would definitely recommend them.
31. heinäkuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for your lovely review and for recommending Naturaw! 🐾 We’re really pleased to hear that your two have enjoyed our food and that you’ve been happy with the quality, service and support from our team.
I've been a customer for some time now…
I've been a customer for some time now and I wouldn't change that. Excellent ethical company and varied choice.
6. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you for being a long-standing customer and for your feedback. We’re delighted to hear you enjoy our range and appreciate our ethical values. Thanks for choosing Naturaw!
Pawfect in everyway
Pawfect in everyway
We love the food, hoomum loves the eco credentials. Win win
6. elokuuta 2026
Vastaus yritykseltä Naturaw
Sounds like a win-win to us too! 😄 Thanks so much for the lovely feedback — we’re delighted you’re both so happy!
My 3 spaniels love the raw varieties
My 3 spaniels love the raw varieties. I've tried several brands over the years and this is by far the best. Good consistency, well packaged in environmently friendly packaging and competitively priced.
Yes you can find cheaper, but the quality of ingredients is poor in comparison.
5. elokuuta 2026
Vastaus yritykseltä Naturaw
Thank you so much for the lovely feedback! We’re thrilled to hear your three spaniels are enjoying the variety, and that you appreciate the quality, packaging and value. 🐾
Vastaus yritykseltä Naturaw
We’re really pleased to hear that you enjoyed the food, although we’re sorry to hear that you felt your experience with our customer service didn't meet your expectations on this occasion.
We’re very proud that our customer service is something we’re often complimented on, and fortunate enough to have received many 5-star reviews based on the service provided. That said, we take your comments on board and we have already reached out to you directly to better understand what happened and, hopefully, find a positive resolution.
I am so glad I have found naturaw
I am so glad I have found naturaw, our dog loves their food, and he has a sensitive stomach so we have to be careful, as he has not reacted well to other brands. I really like the loyalty program, it's a really nice touch, and nice to know soon our little man will be getting free treats with every order. I also really like how quickly the delivery comes, as sometimes I can be a bit disorganised and think I have more food in the freezer than I do.
On the customer service side, I had to contact the team at the weekend as I was not going to be around on the delivery day and had a bit of a panic. They came back to me first thing on Monday and had changed the date for me, which I really did appreciate.
The only bit of feedback I would give is I find the subscription side of the website a bit confusing, I'm not sure how to completely delete items from my subscription, but maybe that is me, and I am missing something.
Overall very happy and will continue to be a customer for the foreseeable.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Naturaw
We’re so pleased to hear you’ve found Naturaw and that your dog is enjoying his food! 🐾 It’s also fantastic to know our loyalty rewards, speedy delivery and customer service have been helpful.
We really appreciate your feedback on the subscription side of the website too - if you need any assistance please don't hesitate to get in touch with our team on woof@naturaw.co.uk and they will be more than happy to help!
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