We always use National pallets - they are good at giving great service and when we need some extra help their customer support is second to none - in this instance Johnny L assisted. A POD came throug... Näytä lisää
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Shiella R has been really helpful. I messed up our first ever order and it was put right instantly. Really appreciate the support.
Used them for years service progressively declined, now would not recommend to anyone , will tell you anything to get you off the line with a promise of email updates that never come !
Complete scam. Time after time. Claim attempted collections and bill extra charges despite not even trying to collect. We went as far as supplying CCTV footage to show that no collection was a... Näytä lisää
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Erilaisten ulkoisten lähteiden tuottama tieto
We are one of the UK and Europe's largest online pallet delivery service providers, offering you reliable, fully track-able pallet delivery. Visit our site today!
Yhteystiedot
Yhdistynyt kuningaskunta
- www.nationalpallets.co.uk
3,9
Hyvä
973 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Utterly abysmal and useless service
Utterly abysmal and useless service. Wasted 2 and a half weeks of my time going back and forth, waiting for replies, with nobody being proactive and telling me what they needed and when. Ended up annoying one of my customers who didn't get their much needed delivery when I said they would.
Never use National Pallets if you want to retain your customers, or your sanity.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Utterly disorganised
Lost the pallet (probably delivered to wrong address). Came back to retrieve it (to right address!), and told him it never arrived. Driver did not seem surprised. Package now missing for 2 months. Not responding to messages.
Utterly useless from what I can tell. Avoid these people like the plague.
Tim
15. helmikuuta 2025
Oma-aloitteinen arvostelu
1 star is too many for this company
1 star is too many for this company. I booked a pallet for delivery to Ireland on the 13th April. At the time of booking I completed a commercial invoice and paid nearly £300. it took 10 days and numerous emails repeating the same procedure, re-completing invoices before they would collect although the first one I filled out online was the same information as the last. There was no sense of urgency nor any compassion. The guy dealing with my case 'Tim H' was uterly useless. The issue could and should have been dealt with by 1 simple phone call.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
lost my pallet 2 weeks ago
lost my pallet 2 weeks ago, dont keep me updated, tracking history is glitchy, so looks like one of the employees stole it. no phone numbers to actally talk to someone, online chat cant help once its more difficult.
Claims@nationalpallets dont respond when you email them, ( atleast 50 % of emails no answer ) and you can’t phone them !
utter garbage service. dont waste your money !!!
i wonder if they have the time to respond to a bad review... but not actually look in the hub for my pallet?\
Don’t waste your money people,
Don’t waste your money people
Terrible
Terrible
Terrible
Will never use these cowboys again
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
We're very sorry to hear about your experience and completely understand your frustration.
We can confirm that your pallet has now been delivered, and after reviewing the tracking history, we can see the delay was caused by the label becoming detached during transit. This unfortunately led to a disruption in tracking and a delay in identifying the pallet’s location — for this, we sincerely apologise.
We understand how important timely updates and clear communication are, and we're sorry we didn’t meet expectations in this case. I can see that all queries have been responded to within one working day. However, if there are any specific emails you believe have not been addressed, please do let us know — we’ll be more than happy to investigate further. Your feedback is valued and will be used to help improve our processes moving forward.
If there's anything further we can assist with, please feel free to reach out to us directly.
Best regards,
Customer service representative
Absolutely appalling
Absolutely appalling. "System Glitch" meant my pallet showed as collected when it wasn't. Promised collection next morning as a priority. Failed at that as well. First and last time i will use them. I have requested a refund and will be finding a different company who can actually do the job
I can't reply so adding my response to national pallets here: The number i gave is the correct one - this is the whole point, the pallet showed as delivered the next day but was not - you'll have the multiple call recordings of my conversations with your team. I can even supply the ring doorbell footage of the delivery about 5 days later if you want!
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Good morning Graeme,
Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience has led to a 1-star review.
I’d also like to clarify the order number, as the one provided appears to have been collected and delivered without any apparent issues. I'd be happy to look into this further if you could please confirm the correct order reference.
We are more than happy to look into this for you. To assist you today, we kindly ask you to provide your consignment number, which begins with "NAT" followed by 7 digits.
Disappointed that they fail to collect…
Disappointed that they fail to collect the pallet and no able to communicate this nearly a week late. Several email later, and chasing to found this out. Clearly luck of communication with customer.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Hi Juan,
We're sorry to hear about your experience and completely understand your frustration. After reviewing your order, we found that the courier attempted collection on the scheduled day, but the collection point was unaware of the arrangement. As a gesture of goodwill, we waived the charge. Once we were informed that collection could only take place the following day, we upgraded the service to a different courier to avoid further delays. Unfortunately, the second courier was also unable to complete the collection as no one was at the property.
Could you clarify where you feel the service failed in this process so we can look at improving in the future?
We sincerely apologise for the challenges you've encountered and appreciate your feedback.
Best regards,
Customer service representative.
Failed colelction, Incorrect delivery addresses, 'No-show' collections, False / fake tracking info, Lies and false promises....
Save yourself a load of hassle and avoid this company at all costs.
To sum up the experience, and I've experienced all the below on the only two pallets I've ever sent with them ...... (And will only send with them!)
Couriers turning up a day early (Than the scheduled collection date)when its not ready / no-ones around, then not turning up at all on the due collection date, Pallets being marked on the online tracking system as 'Cancelled' mid way through the delivery and no one knowing why, or the whereabouts of the item (Still to this day!),
Second pallet - being marked as 'collected' on the tracking even though 4 days later its still sat here on my yard not collected. The first pallet arriving at the destination of the second pallet (Delivered to wrong address even though the delivery stamps stated the correct address), around 150 miles apart.
Very poor communication - you physically cant get hold of them by phone, the line just dies after one ring. The online chat system just takes you in circles "we're very sorry for the convenience and will provide you with an update as soon as we hear back" and you get no update, so you try again the following day, except your greeted by another agent now and have to go through all the details again only to be promised fake promises and lies once again.
Save yourself a whole heap of hassle and unnecessary stress and just pay a bit more and send your items with a reputable, reliable company such as some of the larger pallet companies.
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Hi Geth,
We're really sorry to hear about your experience, and we completely understand your frustration. After reviewing your order, we can see that the courier selected does not offer tracking, ETAs, or direct customer contact—only internal email communication. We always recommend choosing one of the couriers on our site that provides these features for a smoother and more transparent service.
That being said, due to the issues you faced, we upgraded your service as a goodwill gesture to ensure a better experience. We sincerely apologise for the challenges you've encountered and appreciate your feedback.
If there's anything further we can do to help, please reach out to us at concerns@nationalpallets.co.uk, and we'd be happy to assist.
Best regards,
Customer service representative.
Ivy on live chat was very helpful but…
Ivy on live chat was very helpful but the information received by her and passed on to me from the courier was unfortunately totally wrong.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Hi Roger,
We're really sorry to hear about your experience, and we’d love the opportunity to help resolve the issues you’ve faced. To assist you further, could you please provide us with more details about your order?
Please reach out to us at concerns@nationalpallets.co.uk with your booking reference and a summary of the problems you’ve encountered. We’re keen to investigate this for you and find a solution.
Looking forward to hearing from you.
Best regards,
Customer service representative.
Used Haulage
Used Haulage, couldn't track the shipment and was delivered a day late
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Hi Sarah,
We're really sorry to hear about your experience, and we completely understand your frustration. The courier selected does not offer tracking, ETAs, or direct customer contact—only internal email communication. We always recommend choosing one of the couriers on our site that provides these features for a smoother and more transparent service.
If there's anything further we can do to help, please reach out to us at concerns@nationalpallets.co.uk, and we'd be happy to assist.
Best regards,
Customer service representative.
Fast prompt pallet delivery great job…
Fast prompt pallet delivery great job thank you guys 👍 A+++++
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Shiella assistance
Shiella was really helpful with my issue, really nice and got straight to it without needing to ask me so many questions.
19. helmikuuta 2025
Oma-aloitteinen arvostelu
I am very grateful for their affordable…
I am very grateful for their affordable and efficient services. I have never had issues with any of my pallets as they were collected and delivered promptly. Thank you for the good work!
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Not so good communication
Recieved delivery eventually. Still you guys need to work on communication.
I was told i will recieve delivery on the day for sure 2 days in a row. Recieved next week. I was waiting 2 whole days for nothing.
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Thanks for your review; I'm so sorry to hear about the problems you've experienced, and I'd like to see what I can do to help.
I've contacted you via this platform to request some additional information; if you could respond at your earliest convenience that would be much appreciated.
Thanks,
National Pallets Customer Services
Vastaus yritykseltä National Pallets
Hi Michael,
We're really sorry to hear about your experience, and we’d love the opportunity to help resolve the issues you’ve faced. To assist you further, could you please provide us with more details about your order?
Please reach out to us at concerns@nationalpallets.co.uk with your booking reference and a summary of the problems you’ve encountered. We’re keen to investigate this for you and find a solution.
Looking forward to hearing from you.
Best regards,
Customer service representative.
Poor experience
This was a very poor experience, collection was a week late and delivery was 3 weeks later than scheduled, which is a disgrace. The only reason this is not 1 star is because the support staff (online chat) were prompt in their replies and the item did eventually arrive. This was a delivery from UK to Ireland.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Good afternoon, Annalee,
Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience has led to a 2-star review.
To assist you today, we kindly ask you to provide your consignment number, which begins with "NAT" followed by 7 digits.
We look forward to your response.
Kind regards,
Anna
National Pallets Team
Missing Pallet & Uncontactable
I currently have a missing incoming pallet delivery and no way to contact anyone or find out where it is. They have subbed the delivery out to a courier and say they can't get in contact with them, and won't tell me who it is so I can't make any effort myself to locate the pallet. The chat agents are worse than useless. Do not use this company.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Good afternoon, Chris,
Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience has led to a 1-star review. I’d like to clarify a few points to help address your concerns.
We are a comparison platform, not a courier service. When booking, you’re presented with options from different carriers to choose from. It seems the issue stems from booking with two separate carriers, which has caused some confusion.
The pallet number provided has been successfully delivered. If you have further questions or need assistance with any orders you’ve booked, please don’t hesitate to reach out to us at concerns@nationalpallets.co.uk, and we’ll be happy to help.
Kind regards,
Anna
National Pallets Senior
Pallet Delivery
The delivery was collected and delivered of my pallet was done smoothly and efficiently. Will definitely use the system again.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Pallet was not picked up on designated…
Pallet was not picked up on designated date
Had to use a Sameday service at an extra cost to myself
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Do not use this company
Do not use this company. Booked a pallet for a special next day delivery service but it was never collected. Promised to issue a refund but will see if this happens.
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä National Pallets
Good afternoon, David,
Thank you for your feedback, and I’m sorry to hear that your experience has resulted in a 1-star review. Before we proceed, I’d like to clarify that, while we aim for collections and deliveries to run smoothly on the booked date 99% of the time, occasional delays can occur. These may be caused by factors such as delays at prior stops, adverse weather, or staff shortages.
That said, I’d be happy to investigate this further for you. However, the NAT number you’ve provided does not match any of our order numbers. Could you please confirm the correct consignment number? It should begin with "NAT," followed by 7 digits starting with the number 3.
We’re here to help and look forward to resolving this for you.
Kind regards,
Anna
National Pallets Team
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