National General Insurance Arvostelua 133

Trying to change policy , but live in FL , need an agent to change policy . Been on hold for 2 fn days. I always thought they were ok not now. this is crazy. No need to to talk to leave you on hold for hours

Was denied a claim for a obvious covered none collision damage involving our r.v. Our dealer submitted more photos and statements from their tec. After several appeals and more photos we were denied.

They charged my account on the 11th and I did not had the money on the account until the 12th when it's due but when I tried to pay it would not let me until the 13 so they could charge me extra 30 and a sur charge that's a bad move and can't get your money back

they changed my rate from 270 (which is already ridiculous) to 440 a month because i moved 15 minutes down the road.. literally 15 mins, same exact township. make that make sense.

National General is the absolute WORST. I went through them for a policy for my new-to-me RV and when my policy was finalized it didn't even inform me that the policy didn't cover comprehensive and only liability until I started reviewing the policy to determine why it was so cheap. I had to call to ask why I was disqualified from comprehensive, where they told me my RV was "too old" (it's a 2006). Upon signup, I paid for 6 months up front, and I tried to cancel online after 7 days of the policy being active and had to call to be told they only accept cancellations via signed letter. Frustrated, I emailed them a letter. I received a refund check in the mail for a LOT less than what I paid for the 6 month policy. I had to call and sit on hold for 30 mins for the agent to determine why. They charge a $25 early cancellation fee (!) and a $40 administration fee (?!) so the $7 for a week's worth of coverage actually cost me $72, which was HALF of the cost of the 6-month policy! THIS COMPANY IS UNREAL AND HAS SCAMMY PRACTICES - GO ELSEWHERE FOR CAR INSURANCE!

If you value your peace, time and money do not do business with this company. These people are unprofessional and unorganized. You can hardly understand what these people are saying and every time I spoke to someone the information was inconsistent. I had to ask if this was a start-up insurance company. I purchased an auto policy with them because they are affiliated with Allstate the carrier of my homeowners. I paid the 6 month premium in full which included PIP although I was opting out of PIP. After speaking with them on multiple occasion regarding a policy I had less than a month I came to the conclusion that it would be difficult if not impossible to deal with them during my time of need so I canceled my policy. I have reviewed their reviews and BBB complaints and found that I made the right decision.

Going on 5 months and still the claim is nowhere near processed or finished. Messages are never returned and I really find it hard to believe that a company with a 1 star rating is still operating. Something is off with this company and I think it should be investigated to make sure this is truly a legit company. All the other reputable insurance companies operate like actual insurance companies this one here almost feels like the insurance company is just the shell to Something else. My next step is contacting the BBB and working my way up until the claim is resolved......

Almost a month to date, my husband was hit by a National General policy holder while sitting at a red light. The claims adjuster Tanner, closed the claim for bodily injury because there was only damage to the bumper therefore he stated there was no bodily injury was caused. Closing the conversation, he stated that if more damages was discovered once the car was on the shop, the claim will be reevaluated. The car was placed in shop and frame is cracked from the accident. It has been three days since this discovery and he has yet to return our calls to reopen the claim. When we did talk to Tanner, he also said that they are not paying the hospital bill associated with the accident.

Very very very poor i experienced this NGI but too much poor

We had a small fender-bender during a right turn documented on our car camera and were not at fault . It took 5 weeks for National General to even respond to our emails and then only with SMS claiming the video they requested with SMS wasnt visible. With lots of arguments the granted a partial payment and we already went to get the most reasonable paint repair of a bumper. Avoid to buy this insurance at all costs.

I got only partial reimbursement from NG for minor damage inflicted on my car (~$400). I had dashcam video of accident and photos. They told me only the first name of agent assigned to the case and this agent choose to corresponded with me only though SMS. The whole process took 8 weeks.

National General replied to my review and suggested that I reach out to an email address that they provided for help, which I did. After 3 full business days and no answer I emailed again and was told that due to security procedures, they could not engage with me as I was not the person who was affected by the accident. I polity responded to them that as I was paying for the repairs to my daughter's car, that I was affected by the accident and that I would forward the email to my daughter. At which point, they did not respond to the email. I have my daughter's permission to try and recoup the funds for the repairs to her car as she works full time and by the time she gets off work it is too late to get in touch with anyone, and we are covering the repair cost. They are horrible about returning calls and answering e-mail's. I feel that we will not get any results no matter what. Just want to let people know of the situation, so that you will be better informed.
Jan

Terrible!!!! They are all scammers!! Who ever you talk to at National General will try their best to get any dollar from you. Cancelled through email to the agency National General provided one day before end of policy, I sent several emails and never received a response, got worried so I called, which I don’t want because I prefer everything to be documented. I got directed to a woman that might have been on call because she was clearly having a bbq with her family and I heard them all yip-yapping. I told her of the situation and she cancelled the policy right there because it hadn’t yet. Then she’s trying to get me to pay 65$usd for cancelling early. I was baffled because I told her I just didn’t not want to renew and she tried to scare me that if I didn’t pay it would go to collections, she got the wrong one because I wasn’t going to pay anything to her or the company. I literally had to tell her ‘no’ about 5 times until she said I would need to speak to another associate, but I hung up and went back to emailing again. I wrote a very long email and they responded with I owe now $40usd. I wrote another long email and the next day it was at $0. But then I get another email that was not encrypted some link to go to, but they are not gonna fool me, so I went to my account and it said $0, everything was paid in full.
Basically I would be weary about this company, their agents are money hungry too. And policies prices fluctuate every month, just terrible!!

Super slow to call, update or anything. Claim is going on one and a half months with no resolve. They just keep the delay going.

I was hit by one of their customers and a estimate was done 12/23/25. I received an email from National Estimate Service Team with Zach Sturm with Nest Estimating Team and have not received a call back in over a week. I left a vm with June Rauscher 216-350-5894 an no call back. I was not at fault and I am trying to find away to get my car fixed without involving my insurance Progressive but it seems I have to file a police report for the accident. This place is terrible with communication and I even called and left a voicemail for their supervisor Sara Truit 336-435-2200 and NO CALL BACK to obtain my claim. I have included all numbers so people know this is a REAL review. Please do not do business, obtain insurance and any business just call the police or let the insurance deal with National General Insurance. Terrible and not even worth 1 star.

This place always wants you to contact them to resolve a problem which they are the problem that needs to be resolved in the first place. Contact a lawyer because the resolution they are going to come up with is not going to help. This place will take full advantage of you tell you you're unable to record your conversation.So that they're the only ones that can change the conversation on the recorded side that they are using.

12/18/2025: Their response is almost funny.
What is there to better understand than the fact I STILL HAVE NOT BEEN REFUNDED?
Knowingly send me two checks written on FROZEN & BLOCKED ACCOUNT.
My credit union contacted Chase bank and was apparently told the 2nd chek was ok, so my CU deposited the chek. Only for Chase to put a STOP PAY on it and take the money back. The ACH NEVER happened!!
So, not only have you NOT REFUNDED my $xxxx.00, your costing me overdraft fees... a senior on fixed income. GIVE ME MY MONEY SO I CAN GET ON WITH MY LIFE.
Oh, and I did email CommunityCare per their response. They asked for add'l info which was provided; no response.
.
12/16/2025: UPDATE: THEY PUT A STOP PAY ON THE ACH AND OVERDRAFTED MY ACCOUNT
Standing in line to pay for merchandise, unlock my card and MY ACCOUNT IS OVERDRAWN. They put a stop pay on the ACH and took the money back!!

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OMFG!!! 2 BOUNCED REFUND CHECKS....??
OMFG!!!! Who sends their policyholders FRAUDULENT 2 CHECKS WRITTEN ON A KNOWN FROZEN & BLOCKED ACCOUNT?????
Found different insurance and terminated thru NGIC and they refunded my $x,xxx.xx in a check that was rejected via remote deposit thru my own credit union.
Called and reported it, so they send me another check and the same damn thing! FROZEN BLOCKED ACCOUNT. wtf? Went directly to JP Morgan Chase and was informed that in fact... ACCOUNT IS FROZEN AND BLOCKED. No money can go into that account & no money can come out of that account. Why do they continue to issue refund checks on an account that they know is worthless as the paper they wrote it on? Called again and they now said an ACH will be issued. 3 days later and nothing!!!!! Ripping off senior citizens that PAY THEIR PREMIUMS IN FULL.
SHAME ON YOU

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Reply from National General Insurance

Published 4 days ago
Hi, we are sorry you are experiencing an issue. Please email us at CommunityCare so we can help to resolve this matter.

I was sold a policy for National General through "All About Insurance," and it has been the worst consumer experience of my life. I paid a premium price ($1,600+ upfront for 6 months) for what turned out to be a broken, predatory service.

Broken Technology: Their website is non-functional. It consistently failed on Chrome and Firefox; I had to use Safari and wait ages just to log in. Because of their glitchy payment portal, I once accidentally paid my $1,600 premium twice. It took them 5 months to refund my money.

Hidden Billing & Threats: Despite paying 6 months in advance and signing up for paperless billing, I constantly received threatening letters for "random" extra amounts. These charges never appeared on the online portal or in emails, only in physical mail, which is impossible to track if you travel or move.

Predatory Tactics: Even after cancelling and moving countries, they are now sending debt collectors for a small "glitch" amount ($110) that I was never notified about. It feels like they deliberately make the billing confusing to squeeze extra money out of customers, especially those who aren't American and might be confused by the system.

I am genuinely relieved I never had an accident, because if their billing department is this incompetent and aggressive, I have zero faith they would have paid out a claim. Do not use this company.

This has got to be worse car insurance anyone could ever get. And if you do and a Kaitlyn Jagear or her supervisor Chris gets involved in your case they will not pay like they’re supposed to do. They owe me way over a $1000 and can’t get hold of either one. They’re both rude as hell. My Attorney is in the picture now and I will get all my money.

Slow with helping get a rental they told me I would be able to get one if accident happened