National General Insurance Arvostelua 133

I am nearly 30 days into a claim where I am not at fault. NC Law requires prompt investigation, communication, and settlement where liability is reasonably clear. The longer I wait, the worse the communication is. I have asked for updates twice a week and rarely get a response without escalating to the the adjuster's manager. Multiple days go by as I reach out daily to get some traction. Very poor experience that has our family questioning if we will ever use All State for our own insurance. I am at the point where I will soon be filing a complaint with regulators. I have never had to do something like that.

For a married couple with no kids and no accidents and who pay the bill on-time or early - this car insurance company gave our car repair company grief at every turn when fixing my vehicle after I was rear-ended and obviously wasn't my fault. The answer from them to the car repair place should have only been "yes, whatever it takes to fix it this stellar customer's vehicle, just do it". They are also dragging their feet in returning our deductible. I'd not recommend them as they treat outstanding customers poorly.

I was hit by someone who has this and I’ve had three people asking me questions from national general. I was hit on Tuesday, it’s Monday and I just now spoke with someone who can within 48 hours of me submitting photos again get me a claim of some sort to take to the auto body shop. I was told I can file through my insurance and they can deal with national general. A lot of the questions they asked me were super annoying, I don’t know the man personally who hit me, how could I possibly know what year his car was? I don’t know if he really lives where his insurance card said he did. I’m so busy and tired and they’re making this an obnoxious process for no reason.

Horrible company, rates are high, customer service sucks, and they overcharge charge you to cancel your insurance. Beware.

THE WORST- they do not want your business, customer service has made that very clear. And good luck getting them on the phone to0 right. In other words- careless, inefficient, lazy.

I am extremely disappointed with National General Insurance. I have no fault liability claim—meaning I was not determined to be responsible for the accident—and it has been completely ignored for over six weeks. I have called more than 50 times, left multiple voicemails, and sent emails with no response.

For clarity, this is not a “no-fault” situation. This is a liability claim that requires active handling, communication, and resolution—and none of that has occurred.

There is effectively no accessible customer service. Their phone system does not connect you to a real claims representative, and there appears to be no accountability once a claim is filed.

This raises serious concerns about compliance with basic insurance standards for timely claim handling, investigation, and communication.

At this point, I am escalating this formally. I will be filing complaints with the Connecticut Insurance Department and the Better Business Bureau for failure to respond to a claim.

I strongly caution others: if you need actual support during a claim, this company may not provide it.

National General did ultimately pay their portion of the claim, and I will acknowledge that the settlement amount itself appeared to be handled fairly.
However, the biggest issue throughout this process was the lack of communication and overall customer service.
I was involved in an accident in early November. Thankfully I was not injured, but it involved another party and was still a serious situation. I sent multiple emails and left several messages requesting updates and clarification regarding my claim, yet many of those attempts went unanswered. The only consistent communication I seemed to receive were reminders that my payment was due.
Another issue involved the vehicle keys. I sent the keys as requested, but I was still charged the key deduction, which added to the frustration given the difficulty in getting responses.
Insurance claims are already stressful situations, and clear communication is extremely important. While the financial portion of the claim was handled, the lack of responsiveness and professionalism made the overall experience very disappointing.
If this is the type of customer service you are comfortable with, then this may be the carrier for you. However, if you expect timely communication, dignity, and respect while dealing with a claim, you may want to consider other options. Unfortunately they do have some nice people that do work there I might add

I was disappointed with the level of customer service I received. Responses were often delayed and, when they did come through, felt somewhat lack luster and not fully attentive to the situation.

While the agent did respond, the resolution was more of a temporary fix rather than a thorough effort to address the damage caused by their client. I asked why the choice was to band aid the damage and was given no clear response nor attempt to resolve the issue. I had hoped for clearer communication and a more proactive approach to resolving the issue.

Situations like this call for accountability and a solution that fully addresses the root of the problem, rather than a band aid fix. Overall, this experience left me feeling that my concerns were not fully prioritized and I would have appreciated a more comprehensive resolution.

Edit to follow up- I provided the email in the response a claim number, information and my cell number to review everything. A week later and no contact has been made after the initial email.

They took forever to finish th claim very hard to even speak to the adjuster I didn't hear from anyone for a couple months. . And they retaliated for the car catching on fire on its own. They gave a new quote so I accepted new quote for the new policy. But two weeks later they with drew 313$ dollars out of my bank account with out my permission they said it was for the down payment. Don't trust what they tell you on the phone make sure you record it or have them send you the quote before you sing anything.

On March 1st, I paid $660 in full for car insurance, only had it for one day and was refunded $565.00 via check on March 16th. I was charged $95.00 for coverage for ONE DAY! WHAT A RIP OFF. GEICO is the better choice. Charged me a bit more but I have better coverage and great customer service. The representative I spoke with at NGI, barely spoke english.

The most ridiculous experience I have ever dealt with. A woman hit my car and admitted hitting us. We submitted the dash cam and then nothing. No calls no emails no answers. Still waiting. It has been over 6 months. Should have been resolved easily since both parties agree how it happened. I have constantly asked for answers politely every time. She even tried to contact them to give them her side. I will NOT give up!

They do not provide any customer service to their existing customers. They are not even able to send a simple insurance card on time. They expect customers to pay everything on time, but they assume no responsibility for providing the customers with a simple piece of proof. I renewed my policy more than a month ago, they don't even bother sending anything about my new policy. After you purchase, you are on your own. Good luck.

Canceled my policy six months ago and they still can’t get back my money.

I was looking for insurance, for a car registered in my gf's name. I went through an "insurance comparer" online. At first they quoted me $3??.?? for 6 months if paid in full. I thought that was a good price, and knew it would likely rise some once I clicked on it and entered some more information, with National General, instead of the finder, Experian. When I went to National General, as expected, they raised the "LOCK IN YOUR QUOTE" price, to about $7??.??, which still wasn't bad, compared to rates I had been getting. Which were one thousand plus. So that wasn't my "LOCK IN YOUR RATE" price, that Experian had quoted me. So I decided to go a head with the process to purchase. I put in my debit card info. Thought I was purchasing a policy, and when "finished", the website said my "Verified Quote" was being looked over, and my policy would be ready in a "few business HOURS" I went to sleep that night, and the next morning, woke up, she checked her email, and there was ANOTHER "VERIFIED QUOTE" OF $15??.??. Now I'm getting ready to call to make sure they aren't going to process her card, because why would they need her card info, if I wasn't making the purchase, as they made it seem, after their second offer? I will give a follow up after the call, but after reading the other reviews, on this site. I can see they are a horrible company, and I will not be purchasing a policy for 5 times the "LOCK IN YOUR QUOTE" price. I'm also nervous about them taking money off the card. AND NATIONAL GENERAL IF YOU'RE READING THESE. GET RID OF THE "FORM REPLY" TO ALL THESE BAD REVIEWS. IT REALLY SHOWS YOU DON'T CARE, OR WANT TO PUT ANY EFFORT TOWARDS THE PEOPLE YOU RELY ON TO PAY YOUR BILLS. HOPE YOU FIND OUT THE HARD WAY. (LAWSUITS, AND BANKRUPTCY)

I've had national general for 7 years on my motorthome. Never filed a claim. Sold my motorhome and called to cancel the policy I had just paid 149 dollars on. They told me I get 68 dollars back because it's prorated. Paid 149 on 3/9 26 canceled on 3/12/26. Their math is wrong. I wouldn't buy from them again.

customer service is very rude and they raise the rate of my policy without my knowledge so when I called they were so rude about it I wanted to cancel my insurance policy and they gave me not even half of the money back. I will never trust that insurance company again nor recommend them to anyone terrible awful people taking advantage.

Es de lo peor por nada se aseguren con ellos ,mi póliza es full cover y no me quieren responder como es

This is the worst insurance company I've ever seen. Guys, don't waste your time with this insurer. They charged me $180 to cancel my policy #2031823142. And now they're charging me another $15 because they said I canceled the policy on the renewal date, which isn't true. I called to cancel my policy two days before the monthly billing date.

Zero!!! Look they found another way to overcharge agajn this month!!! Make up your mind what your charging and stay with it!! Just bye!!

This company refuses to return calls. Allstate is famous for this. I was rear ended in Athens AL three weeks ago and I’m still unable to get my car fixed. Now the hatch door on my Acadia is opening while I’m driving!
I’m unable to turn my head completely and I NEED TO WORK EVERYDAY! I was a very active woman- gym rat, trail runner and hiker . Now I’m unable to do any of this ! If I wreck again due to this car being damaged, someone please bring a class action against this pathetic company! GOD THEY MUST BE CHEAP because they SUCK!