National General Insurance Arvostelua 133

My agent melissa was very nice

By far the most shady and disgusting insurance company I have ever dealt with. I wish there was a negative number you could put up here. Will use gray line areas in your policy to deny your claim. My rep closed my claim and never made any communication with me either text email or phone call. Not until I voiced about getting an attorney did any one call and then he gave a pathetic lying excuse that he had just received the paperwork saying the claim was closed yet he was the reviewer. If you have them get rid of them because they are garbage.

On March 22, 2025, while on my way to visit my 86-year-old father, I was hit by an uninsured driver who ran a red light. Police officers, firefighters, and EMTs arrived at the scene, and the police report confirmed that the accident was entirely the other driver’s fault.

My car was totaled, and I sustained several physical injuries. I went to the emergency room for evaluation and then followed a months-long course of chiropractic treatment.

I filed a claim through my insurance company, National General, and the experience was a nightmare. I had to work with two separate departments—one handling my vehicle damage and the other managing my bodily injury claim.

The department responsible for my car was responsive, professional, and empathetic. However, the department handling my physical injuries was horrendous. Sam Frederick, the Bodily Injury Claims Representative, created one of the worst customer service experiences I have ever had with any insurance company. His lack of empathy, failure to return calls or emails, and consistently unprofessional, condescending tone made an already difficult situation even worse.

I frequently had to escalate my concerns and contact his supervisor just to get a response. His initial estimates for my injury, pain, and suffering were unreasonably low, forcing me to repeatedly provide documentation and evidence to justify the extent of my trauma and ongoing pain.

Needless to say, I canceled my policy after the claim was finally settled. I decided to write this review so others are aware that National General employs representatives who lack empathy, professionalism, and basic customer service skills.

National General, please take better care of your policyholders and carefully select your representatives so you don’t continue to lose customers. Sam Frederick provided an unacceptable and deeply disappointing experience.

WorsT claims service ever. Paid me half of what my damages were. Never could speak to anyone only could text or email. In an email they blamed the claim settlement on what a third party tells them they should pay and they told me I could not even contact the third party to see how they came up with the ridiculously low payment.

Sales representative didn't call me back when she said she would. She claims she was having some technical difficulty. I finished with my quote all on my own online

The process of apply online for insurance was very easy. The prices are literally half of what I was paying with Progressive for the same coverage.

I have an expensive full coverage insurance policy. I had an accident that damaged my bumper and the liftgate of my car. They only agreed to pay for the repair of the bumper although the body shop confirmed the liftgate was also damaged. I have proof it was working fine prior to the accident. The worse is the horrible customer service, they have not answered any of my emails nor return any of my calls.

I was given a good quote for my auto insurance. And I also did my homeowners through them with a bundle. I paid them the full amount for my homeowners insurance. And what they did was pull out both insurances together monthly, and then I had to pay $373 a month, instead of paying the full amount for my homeowners insurance and then charging me the 193 that they were supposed to charge me a month through my car insurance, I got a ridiculous monthly price. I cannot wait for this to be up so I can go with another company I hate their payment plan. Had I known they were doing this I would've never gone with them

Colin was very knowledgeable and helpful. We were on the phone for a very long time and he was very patient and kind.

Saving around $200 because progressive wanted $528 for my motorcycle policy i got it here for 334 for the year for full coverage

The person who attended me is very kind and I explain everything very well about the insurance policy

was charged a 10% fee to cancel the total policy amount on a recreational vehicle. So if the policy was 700.00 it is a 70.00 to cancel any time before the period ends. I was never made aware of this junk fee. will never use company of recommend it again. will also call good sam club who recommends this company to campers. I will also make sure it is known by writing a review on internet.

It all started from the beginning, originally I had Allstate, through some glitch on their end they cancelled my policy. Allstate didn't notify me or my auto finance company. They said I couldn't reinstate my policy but that I could go with another company which at the time I didn't know they were part of Allstate. I asked for the senior rate at age 67 and military also. My wife and I are both military. I had automatic payments, I checked to see if they had made the payment and come to find out that they cancelled my policy without any notification to me. I have no idea when it happened or why. This is bad business, if I had tried to cancel my policy there would have been 500 questions as to why.

Today’s call outside of the 15min wait time was a very positive interaction.
As someone who is a Auto Claims Director for a major insurer I understand the importance of quality phone interactions and the rep who assisted me today was very helpful, fast and knowledgeable

I really do not like there website, the number takes you to an automatic thing and it's just difficult to speak to an actual person

Nunca más con esta compañía

Tuve mi auto estacionado y sin uso por varios meses, y aún así National General reportó a Florida que no tenía seguro, ¡cuando el vehículo ni siquiera estaba circulando! No solo fue un error grave, sino que además me generó problemas innecesarios con el estado.

No vuelvo a contratarles ni loca. Son descuidados, poco responsables y para colmo acusones. En lugar de ayudar, te hunden más. Hay muchas otras compañías que sí respetan y entienden a sus clientes.

No los recomiendo para nada. 👎

Η εμπειρία μου με την Εθνική Ασφαλιστική είναι το απόλυτο παράδειγμα για το πώς μια μεγάλη ασφαλιστική εταιρεία ακυρώνει στην πράξη την έννοια της ασφάλισης και προσβάλλει το δικαίωμα στην υγεία, ακόμη και ενός ανηλίκου.

Εδώ και 22 χρόνια πληρώνω ανελλιπώς ασφάλιστρα για εμένα και την οικογένειά μου, χωρίς ποτέ να ζητήσω αποζημίωση. Το παιδί μου, γεννημένο το 2010, ήταν ασφαλισμένο από το 2022. Ουδέποτε απασχόλησε την εταιρεία με ζήτηση κάλυψης. Ήταν και παραμένει υγιέστατο.

Το 2024, χωρίς καμία προηγούμενη προειδοποίηση, η Εθνική Ασφαλιστική αύξησε τα ασφάλιστρα, χωρίς καμία αιτιολόγηση. Όταν ζήτησα εξηγήσεις (με 3 email), δεν μου απάντησε κανείς. Όταν τελικά επικοινώνησαν μαζί μου, είχαν ήδη ακυρώσει μονομερώς το συμβόλαιο, χωρίς να μου δώσουν εναλλακτική επανενεργοποίησης. Έκανα επίσημη αίτηση επαναφοράς στην οποία κανένας δεν απάντησε ποτέ. Έμαθα εκ των υστέρων και αργά πλέον ότι προσπαθούν όλα τα ΠΑΛΙΑ ΙΣΟΒΙΑ συμβόλαια να τα ακυρώσουνε λυσσαλέα με κάθε ανήθικο και δόλιο τρόπο.

Αναγκάστηκα, όπως μου είπαν(πονηρά με καθοδήγησαν), να κάνω νέο συμβόλαιο το 2025, δηλώνοντας ρητά ότι ήταν συνέχεια του προηγούμενου. Το παιδί μου έκανε προληπτικά μία μαγνητική για ήπια ενόχληση, όπου δεν υπήρξε καμία διάγνωση. Δεν υποβλήθηκε σε θεραπεία, δεν πήρε φάρμακα, δεν διαπιστώθηκε καμία πάθηση. Και φυσικά δεν είχα υποχρέωση να δηλώσω “τίποτα”, γιατί δεν υπήρχε τίποτα να δηλωθεί.

Όταν το παιδί υπεβλήθη 3 μήνες μετά σε χειρουργική επέμβαση (απολύτως επιτυχής), η Εθνική Ασφαλιστική:

✅ Αρνήθηκε να καλύψει τα έξοδα
✅ Με κατηγόρησε εμμέσως ότι “απέκρυψα” ιστορικό (χωρίς ποτέ να το αποδείξει),
✅ Επιχείρησε να μου επιβάλει εκ των υστέρων περιοριστικό όρο 10ετούς αποκλεισμού,
✅ Και όταν αρνήθηκα να υπογράψω, κατήγγειλε το συμβόλαιο του παιδιού μου.

Μου εστάλη επίσημο έγγραφο με δικαστικό επιμελητή, που ακύρωνε μονομερώς το συμβόλαιο του ανήλικου τέκνου μου. Όλα αυτά μετα απο 22 έτην ασφαλισμένος και πληρωμένα όλα τα ασφάλιστρα. Όλα αυτά, χωρίς καμία αποζημίωση, χωρίς συζήτηση, χωρίς διάλογο.

Η Εθνική Ασφαλιστική έδειξε ότι δεν σέβεται την αρχή της καλής πίστης, ούτε την προστασία του καταναλωτή. Αποδεικνύει ότι όταν έρθει η ώρα της ευθύνης, θα ψάξει αφορμές να αποποιηθεί κάθε υποχρέωση. Για απλές επισκέψεις σε εξωτερικά ιατρεία και διαγνωστικούς ελέγχους όλα καλά. Αν πραγματικά χρειαστείτε εσείς ή η οικογενεία σας κάποια νοσηλεία απολύτως τίποτα. Αντί να προστατεύσει ένα ανήλικο παιδί – που πληρώνω για χρόνια – το εγκατέλειψε αβοήθητο, με ιατρικά έξοδα και χωρίς ίχνος ενσυναίσθησης.

Τους θεωρούσα αξιόπιστους. Πλέον δεν τους εμπιστεύομαι ούτε για... ασφάλεια κατοικιδίου.

🔴 Προειδοποιώ κάθε οικογένεια: διαβάστε τα "ψιλά γράμματα". Μην επαναπαύεστε. Η "πρώτη ασφαλιστική", όπως αυτοδιαφημίζονται, δεν είναι ούτε η πρώτη, ούτε η έντιμη επιλογή όταν θα τη χρειαστείτε πραγματικά.

This company said my premium was based on my TransUnion credit report which they say has:

Unfavorable: Full credit balance often not paid
Unfavorable: Credit card amount due often not paid
Unfavorable: No bankcards within last 10 mos
Unfavorable: Your outstanding credit card balance as compared to your total credit limit is greater than 10%
None of this was true. They told me i had to contact TransUnion to dispute it. I pulled my report and spoke on the phone with TU. NO DEROGATORIES on my report so there is nothing to dispute. They just continue to state that the report they pulled is correct and I need to dispute with TU. I filed a BBB complaint and provided the proof of my report and scores and they STILL say the same thing. BBB had to close the case as unresolved since the company just keeps repeating itself. This is what I found on the BBB site. National General is NOT a BBB Accredited company and they have had 1,898 total complaints in the last 3 years.
524 complaints closed in the last 12 months. Mine is closed but unresolved so closed does not mean the problem was fixed! Stay away from them. Shame on Allstate for having this company under their umbrella.