Brilliant service, I needed a personalised item exchanged and even though its not something they do they did it for me as a kind gesture which I really appreciated. I've always loved shopping here but... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely amazing company when above and beyond to change an error I made on the order. Thank you Krisha for being so understanding and getting back to me late in a night to confirm you had made the... Näytä lisää
The quality and kid-friendly patterns are good. The print isn’t fading or peeling with regular usage, we ordered two bags. The first one (pink bunny) was too small and that was my mistake as I didn’t... Näytä lisää
Lovely gifts. There was a quality issue with my order a few months after purchase. When I asked if a replacement was possible, Krisha was very prompt in her response and organised it immediately. Grea... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä My 1st Years
Yrityksen kirjoittama
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Yhteystiedot
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Yhdistynyt kuningaskunta
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,4
Erinomainen
17 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely money box for a new born.
Lovely money box for a new born baby girl. The packaging was a bit excessive for a small gift, but it was well protected.
7. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Nick, thank you for your lovely review! We’re delighted to hear that you liked the money box and that it arrived well protected. We appreciate your feedback regarding the packaging too, and we’ll be sure to pass this on to the relevant team as we’re always looking for ways to improve. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Thank you to the lovely Maria for…
Thank you to the lovely Maria for sorting out my lost parcel. She was extremely helpful in re ordering my item.
Great customer service well done Maria your a star ⭐️
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that Maria was able to help you with your lost parcel and arrange a replacement for you so quickly. We’ll be sure to pass your kind words on to her. We always strive to provide great customer service, so it’s wonderful to hear that Maria made such a positive difference. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Backpack broke within 2 months
My daughter received one of the small backpacks as a gift 2 months ago. Unfortunately the zip/pendant has already broken off, which is not the quality of My First Years I would expect. Will refrain from purchasing products from them again.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi Sophie, we’re really sorry to hear that the tag on your daughter’s backpack has broken, especially after only two months. This certainly isn’t the quality we would expect from our products, and we completely understand your disappointment.
Unfortunately, we’re unable to locate any order details from the information provided in your review, and it doesn’t appear that you’ve been in touch with our Customer Service team regarding the issue.
We’d really like the opportunity to look into this for you and see how we can help. Please get in touch with our Customer Service team, and we’ll be happy to investigate this further.
We’re sorry again that the backpack hasn’t met your expectations, and we hope we can put this right for you.
Best regards, Aleksandra, Customer Services, My 1st Years
Vastaus yritykseltä My 1st Years
Hi Lisa, thank you so much for your lovely review! We’re delighted to hear that you’ve been happy with both our service and your experience with My 1st Years. We always strive to provide great service for our customers, so your kind words really mean a lot to us. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Watch the font as you may not get what you expect
Previous satisfactory purchases from this company but not so good this time. Business is based on customized items with a child name added. On this occasion the requested sentence style was not followed and all capitals used. Rather changed the look and appeal so questioned via customer support. Sadly their view was that the correct font was used but capitalization is not the same as a font.
5. elokuuta 2026
Vastaus yritykseltä My 1st Years
Hi Michael, we’re sorry to hear that you were disappointed with your recent purchase, especially after having a positive experience with us previously. We understand that the personalisation is an important part of our products and appreciate your feedback.
For this particular item, the name is designed to appear with capitalised letters, as shown in the product images on our website. We’re sorry if this wasn’t what you were expecting and that our Customer Service team’s response did not address your concerns in the way you had hoped.
If you’d like us to look into this further, please get in touch with our Customer Service team at support@my1styears.com with the subject line 'Aleksandra – Reviews', and I’ll be happy to take a further look.
We really appreciate your previous support and feedback, and we’ll make sure your comments are passed on to the relevant team.
Best regards, Aleksandra, Customer Services, My 1st Years
This is a perfect Christmas present for…
This is a perfect Christmas present for our Grandson
Stitching detail is beautifully done
Having the name added to the box gives it a more personalised feel and boxes are perfect to turn into memory boxes
5. elokuuta 2026
Vastaus yritykseltä My 1st Years
Hi Carol, thank you so much for such a lovely review! We’re delighted to hear that you think it’s the perfect Christmas present for your grandson. It’s wonderful to know you’re happy with the stitching detail and that having his name added makes the gift feel even more personal. We also love hearing that you’re planning to turn the box into a memory box — such a lovely way to keep those special memories! Thank you for choosing My 1st Years.
Best regards, Aleksandra, Customer Services, My 1st Years
Great customer service from Krisha
Great customer service from Krisha! Thank you!
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi Bethany, thank you so much for your lovely review! We’re delighted to hear that you received great customer service from Krisha. We’ll be sure to pass your kind words on to her — she’ll be so pleased to know her help was appreciated. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
An error was made regarding the colour…
An error was made regarding the colour choice of my order and on reporting this to yourselves it was quickly remedied sending out the replacement. Thankyou very much for that.
4. elokuuta 2026
Vastaus yritykseltä My 1st Years
Hi Gill, thank you for such a lovely review! We're really pleased to hear our team was able to quickly resolve the issue with your order and arrange a replacement. We always strive to make things right when something goes wrong, so it's wonderful to know this was handled promptly for you. Thank you again for your patience and for choosing My 1st Years
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent customer service
Excellent customer service, had a problem with my order but Krisha was very helpful and arranged a replacement very quickly
Thank you
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi Clare, thank you so much for your lovely review! We're really pleased to hear Krisha was able to help resolve the issue with your order and arrange a replacement quickly. We'll be sure to pass your kind feedback on to her — we're sure she'll be delighted to hear it! Thanks again for choosing My 1st Years, and we hope to see you again soon!
Best regards, Aleksandra, Customer Services, My 1st Years
No replacement straw for bottles
Paid for a personalised water bottle - the plastic straw component has been misplaced at nursery and customer service can offer no help towards me purchasing a replacement straw.
So essentially a £20 water bottle has now been made redundant by a missing straw that would only cost pennies to replace.
I wouldn’t have purchased this bottle if I had known getting a replacement straw would be impossible. Whatsapp customer service was not helpful either.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for taking the time to share your feedback, and we're sorry to hear about the frustration caused by the missing straw. We completely understand how disappointing it is when a small replacement part means you can no longer use the bottle as intended.
As the bottle was purchased over a year ago, unfortunately we don't currently have any spare replacement straws available for this product. We are sorry that we weren't able to offer a solution through WhatsApp on this occasion.
However, we'd really like to look into this further for you. Please get in touch with us at support@my1styears.com with the subject line 'Review - Aleksandra', and we'll be happy to take another look.
Best regards, Aleksandra, Customer Services, My 1st Years
Fantastic experience from start to…
Fantastic experience from start to finish! We ordered a personalised toddler backpack from My 1st Years and it looks absolutely awesome - we’ve already had lots of compliments on it.
Ordering was easy, delivery was really fast, and the packaging was the icing on the cake. It arrived beautifully presented in a lovely, high-quality gift box, which made it feel really special.
Great quality, great service and a lovely overall experience. Highly recommend!
2. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Samuel, thank you so much for such a wonderful review! We're absolutely delighted to hear you love the personalised toddler backpack and that it's already been getting lots of compliments. It's also fantastic to know you found the ordering and delivery experience easy and speedy, and that the gift box added that extra special touch. We put a lot of thought into both our products and how they arrive, so it's lovely to hear it all came together for you. Thanks again for your support and for recommending My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
The website was easy to use
The website was easy to use, I love that I had a discount too. The item arrived on time just as expected . It was a gift for a friend’s baby and she totally loved it 🥰
3. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Marilyn, thank you for taking the time to leave such lovely feedback! We're so pleased to hear you found our website easy to use and that your order arrived on time as expected. Most importantly, we're delighted the gift was a hit with your friend's little one! Helping people find meaningful, personalised gifts for new babies and special occasions is what My 1st Years is all about. Thanks again for choosing us, and we hope to help you find another special gift soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent service
Excellent service - very quick - ordered a personalised star blanket and baby hooded towel with name. Beautiful quality and fabulous packaging! Thank you My 1st Years - you never disappoint!
3. elokuuta 2026
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your wonderful review! We're delighted to hear you loved your personalised star blanket and baby hooded towel, and that the quality and packaging made such a great impression. It's especially lovely to hear that we never disappoint! We put a lot of thought into creating personalised gifts that feel special from the moment they arrive, so your feedback means a lot to our team. Thanks again for choosing My 1st Years, and we hope to see you again soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Easy to order
Easy to order, reasonable delivery time.
Very pleased with the quality of the ruck sack, lovely packaging when giving as a gift.
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Jan, thank you so much for your lovely review! We're delighted to hear you found ordering easy and were pleased with the delivery time. It's also great to know you loved the quality of the rucksack and that the packaging made it feel extra special as a gift. We put a lot of thought into both our products and presentation, so it's wonderful to hear this came through. Thanks again for choosing My 1st Years, and we hope to see you again soon!
Best regards, Aleksandra, Customer Services, My 1st Years
The company and how they are still…
The company and how they are still helping my parcel on its journey.
This is the second delivery as the first one was lost.
3. elokuuta 2026
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your lovely feedback! We're really pleased to hear our team has continued to support you and keep your parcel moving after the first delivery was unfortunately lost. We understand how frustrating that must have been, so we're glad we could help with getting a replacement on its way to you. Thank you for your patience and for choosing My 1st Years — we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
The product I ordered was amazing the…
The product I ordered was amazing the quality is excellent and the packaging was unreal fabulous gift for my sister to open. Fast delivery thank you so much I highly recommend and I’ll be ordering again 😊
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Alice, thank you so much for such a wonderful review! We're delighted to hear you loved the quality of your product and that the packaging made it feel extra special for your sister to open. It's also fantastic to know your order arrived quickly and that you were so pleased with the overall experience. We put a lot of thought into making our gifts special from the moment they arrive, so your feedback means a lot to us. Thanks again for recommending My 1st Years — we can't wait to help with your next order!
Best regards, Aleksandra, Customer Services, My 1st Years
I ordered the daisy bed set .
I ordered the daisy bed set .
It was my first order .
The bedding is lovely.
It was packed so lovely.
And delivery was so quick.
I will definitely be ordering again .
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Lindsey, thank you so much for your lovely review! We're delighted to hear you were so pleased with your daisy bed set, especially as it was your first order with us. It's wonderful to know you loved the bedding, the packaging and how quickly your order arrived. We really appreciate you choosing My 1st Years for your first purchase, and we're thrilled to hear you'll be ordering again. We look forward to welcoming you back soon!
Best regards, Aleksandra, Management Team, My 1st Years
Excellent item
Excellent item, arrived on time in perfect packaged condition. Beautifully made. The colours the details and the designs are all pleasing to the eye. I will definitely buy from this shop again
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Erica, thank you so much for your lovely review! We're delighted to hear you were so pleased with your product and that it arrived on time and beautifully packaged. It's wonderful to know the colours, details and design made such a great impression too. We put a lot of care into creating beautifully made pieces that are special to receive and enjoy, so your feedback means a lot to our team. Thanks again for choosing My 1st Years, and we look forward to welcoming you back soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing products and gifts
Amazing products and gifts , been using this website for a few years now and never once failed me on the perfect gift for babies even used and bought for my own kids, many things to choose from, price is worth the product
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Chelsea, thank you so much for your wonderful review! It's always lovely to hear from a returning customer, and we're so pleased to know you've been shopping with us for a few years and that we've never let you down when it comes to finding the perfect gift. It's extra special to hear you've chosen My 1st Years for your own children too! We're delighted you continue to love our products and feel they offer great value. Thanks again for your continued support — we really appreciate it and hope to see you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
10/10 would recommend
I got a bath robe as a gift for my baby and loved it, so ordered some stuff myself for my friend who is giving birth soon. The articles are fluffy and lovely and delivery was quick, would deffo buy again, and would recommend!
4. syyskuuta 2026
Vastaus yritykseltä My 1st Years
Hi Alina, thank you so much for your lovely review! We're delighted that your experience with My 1st Years has inspired you to choose us again for such a special gift. We always strive to create beautiful, high-quality products while providing great service, so it's wonderful to know this has come across. Thank you for your recommendation and continued support — we really appreciate it!
Best regards, Aleksandra, Management Team, My 1st Years
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