I had made a mistake with my order so I got in contact with customer service, Ewelina helped me with my enquiry and swiftly sorted the issue for me and was pleasant and efficient to deal with. Amazin... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The customer service was excellent. Krisha went above and beyond to help with a customised replacement block. The pull along train was really cute and good quality. I highly recommend their produ... Näytä lisää
Yritys on vastannut
SCAMMED. I purchased a hamper for next day delivery (for an extra £11.99) and they didnt try to deliver it until almost 10 days later. I made several attempts to request a refund and cancellat... Näytä lisää
Yritys on vastannut
The customer service at My 1st Year's is excellent. My box arrived damaged but it was replaced quickly and I received it the next day. Shannon from the Customer Service team was so helpful and I canno... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
4,2
Hyvä
16 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shannon provided fantastic customer…
Shannon provided fantastic customer service!
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Thanks to Krisha for helping to…
Thanks to Krisha for helping to rearrange a replacement box that got damaged in the post. Very helpful, thank you
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ordered two separate ‘baby box’ gifts…
Ordered two separate ‘baby box’ gifts for 2 separate friends babies (different names). I received both in one gift box and had to take half out of the gift box to give to one friend and am now left without a box for the other. I assumed this would be dealt with easily but after complaining , they have sent me a link to buy another box and will not send one out after spending £150 already. Fantastic service !! Not!!!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Customer Service is amazing!
I had made a mistake with my order so I got in contact with customer service, Ewelina helped me with my enquiry and swiftly sorted the issue for me and was pleasant and efficient to deal with. Amazing customer service, I will be using you again!
Thanks so much :)
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The customer service was excellent
The customer service was excellent. Krisha went above and beyond to help with a customised replacement block.
The pull along train was really cute and good quality.
I highly recommend their products and services.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
SCAMMED
SCAMMED.
I purchased a hamper for next day delivery (for an extra £11.99) and they didnt try to deliver it until almost 10 days later. I made several attempts to request a refund and cancellation and was ignored.
They randomly tried to deliver the parcel somewhere and uploaded a photo which isn’t proof of purchase and are now ignoring all requests to resolve.
Having used them for all occasions before, spending hundreds if not thousands, I will not be using first years ever again
The staff were rude, unhelpful and unresponsive. DO NOT RECOMMEND
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, we’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We take your feedback seriously and will be sharing this internally with the relevant teams to ensure it is fully reviewed and addressed.
We would also like to look into your case in more detail, including reviewing the previous correspondence you’ve had with our customer service team. However, as no order number or email address has been provided, we’re currently unable to locate your details.
Please could you contact us directly at support@my1styears.com
with the subject line ‘Review – Aleksandra’, including your order information. This will allow us to investigate this properly and work towards resolving the issue for you.
We appreciate you bringing this to our attention and hope to have the opportunity to put this right.
Best regards, Aleksandra, Management Team, My 1st Years
Good Customer service
My personalised box arrived damaged, but Krisha sorted everything out very quickly and sent me a replacement by express delivery. Good customer service. (only 4 stars as the box was obviously damaged when put in the shipping carton)
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the customer service and that Krisha was able to resolve this for you quickly.
We’re very sorry that your personalised box arrived damaged in the first instance. This is certainly not the standard we aim for, and we understand your concern. Your feedback has been noted and will be shared with our packing team to ensure greater care is taken moving forward.
We truly appreciate you taking the time to leave a review and for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Really let down by this company and…
Really let down by this company and costumer service just keep messaging back and forwards. Order not delivered after 8 days and missed my daughter birthday, all I been provided are promises and lies. Would not order again, really BAD costumer service from KRISHA, offered my £5.00 to compensate order which is not delivered and absolutely missed the purpose, Told me also to place another other and pay for next day delivery. How you can place another another if company is not delivering what they promise? Please review your policy and costumer service. Those are gifts for little ones, which are important more than anything !!! Awaiting a refund and apology for this horrible experience !!!!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m truly sorry to hear about your experience.
I completely understand how upsetting this must have been, especially as the order was intended for your daughter’s birthday. We recognise how important these moments are, and we sincerely apologise that we let you down on this occasion.
Due to the Easter period, the recent Bank Holiday, and an unexpectedly high volume of orders, our processing and delivery times were unfortunately impacted. However, we fully appreciate that this does not make up for the missed occasion or the frustration caused by the delays and communication.
I’m also very sorry to hear about your experience with our customer service. This is not the standard we aim to provide, and your comments will be taken seriously and reviewed internally.
Unfortunately, I’m unable to locate your order details or email address from this review, so I can’t contact you directly. If you’re happy to discuss this further, please get in touch with us at support@my1styears.com using the subject line 'Review - Aleksandra'.
Again, I’m very sorry for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
If I could give 0 stars I would
If I could give 0 stars I would.
19 days later, no parcel.
Email back from customer service said I should’ve ordered express.
Ordered three weeks early for a birthday present and still no sign of.
Dreadful service.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating and disappointing this must be, especially as the order was placed well in advance for a birthday and still hasn’t arrived. This is certainly not the level of service we aim to provide.
Due to the Easter period and the recent Bank Holiday, along with an unexpectedly high volume of orders, our processing times were unfortunately impacted. However, in reviewing your order, I can see that it was lost in transit, which we sincerely apologise for.
I can also confirm that our customer service team has arranged a replacement for you on an express delivery service to ensure it reaches you as quickly as possible.
We truly regret both the delay and the communication you received, and we appreciate you bringing this to our attention. We are actively working to improve our processes to prevent situations like this from happening again.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Really disappointed with this company I…
Really disappointed with this company I placed an order on sunday 12th April with the 3-5 day standard delivery and now 7 days later still no updates and no communication from the company I had to chase up using the web chat to be told they are behind on orders which respectful is not my fault but why let people order when you know you cannot get the deliveries out on time?
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m really sorry to hear about your experience.
We completely understand your frustration, especially given that you selected a 3–5 day delivery and have had to chase for updates. You’re absolutely right to expect clear communication and timely service, and we regret that we didn’t meet those expectations in this instance.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing times. In addition, we experienced an unexpectedly high volume of orders, which caused further delays. That said, we fully acknowledge that this does not change the inconvenience caused to you, and we sincerely apologise for the lack of proactive communication.
We are currently working hard to clear the backlog and improve both our dispatch times and communication so that situations like this are avoided in the future.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great service from KRISHA
Had an issue with my product and KRISHA was very helpful. Issued me store credit for when the jacket is back in stock I can use it or to purchase another item of the value. Great service, highly recommend! Thank you
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your kind words! We’re really glad to hear that Krisha was able to help resolve the issue and get you sorted with store credit. If there’s anything else we can help with, just let us know.
Best regards, Aleksandra, Management Team, My 1st Years
I have sent numerous emails chasing up…
I’ve updated my review.
Parcel has arrived and I am very happy with the quality and the packaging.
Late arriving, hence 4 stars but the quality is brilliant.
Thank you
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how disappointing this must have been, especially for such an important occasion. This is certainly not the level of service we aim to provide. We do respond to all customer queries within 24 hours, so if you haven’t received a reply, it may be worth checking your spam/junk folder. Alternatively, please do get in touch with us directly via support@my1styears.com, our live chat, or by phone, and our team will be happy to assist you as quickly as possible.
Unfortunately, as no order number has been provided here, we’re unable to locate your order to investigate further, but we would really like to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
I’m extremely disappointed with my…
I’m extremely disappointed with my recent order. I placed it on Saturday expecting it to arrive by Friday, as I need it for a baby shower this weekend. I’ve now been told the package won’t even be shipped until next week, making it completely useless for the occasion.
I’ve ordered from My1stYears several times before, and I’m starting to question why I keep coming back. While the personalised products themselves are lovely, the delivery times are consistently unreliable. Advertising 3–5 day UK delivery but actually taking up to two weeks is completely unacceptable.
I contacted customer services, but unfortunately the response from Ewelina was unhelpful. I was simply told there are delays and that my order wouldn’t arrive within the stated timeframe and then abruptly ended the conversation with me. These delays were not communicated at the point of purchase, and no effort was made to resolve the issue….no option to expedite shipping or even a goodwill gesture such as a discount on next-day delivery.
Overall, there seems to be a real lack of accountability. This experience has been incredibly frustrating and disappointing.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how frustrating and disappointing this must have been, especially given the importance of your order for a baby shower. This is not the level of service we aim to provide, and we sincerely apologise for both the delay and the experience you had when contacting our customer service team.
We have now reached out to you directly via email with a potential resolution. Please do take a moment to check your inbox (and spam/junk folder just in case), and we’ll be more than happy to assist further from there. Thank you again for bringing this to our attention..
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Customer Service
The customer service at My 1st Year's is excellent. My box arrived damaged but it was replaced quickly and I received it the next day. Shannon from the Customer Service team was so helpful and I cannot thank her enough as I needed the box for my grandson's 1st birthday. The products at My 1st Years are excellent quality and the personalisation makes them that extra special. Well done to a great company. I will definitely be purchasing again.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with both the product and the service you received. It means a lot to us that we could help in time for your grandson’s 1st birthday and make the occasion that little bit more special. Thank you again for your support, and we look forward to welcoming you back soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered an item as a birthday present…
I ordered an item as a birthday present and received no updates. Going on the website my order should arrive tomorrow but that is not going to happen. I emailed and I got a response stating they have currently had a busy period and are behind on orders and maybe I should have considered next day delivery. In respect of the website stating 3-5 days shipping, I knew I had enough time before the recipients birthday but this is now looking highly unlikely. There was nothing to say when I placed my order that they were currently experiencing delays. This is my first order with this company and I am not happy, so it is unlikely I will use this company again.
I would like to edit my review as after dealing with customer services, my item was quickly sent out and I received it three days later. Longer than it should have been initially but they dealt with the issue quickly. When I did receive the item, it was absolutely lovely. So, overall, pleased with the item it's just a shame it was let down by the delivery side. I would recommend that you allow for more time than it states, especially if it's for a gift.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines.
We completely understand how important it is for orders to arrive in time for special occasions, and we sincerely apologise for the inconvenience and frustration this has caused. Please be assured that we are actively addressing this to minimise delays moving forward, and our team is working hard to process and dispatch orders as quickly as possible.
I can see that your order has now been dispatched and is on its way to you. We hope it arrives with you very soon and that you’re pleased with the item once it arrives. Thank you again for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Initially I was disappointed with my…
Initially I was disappointed with my purchase, however after a quick call to Geraldine my issue was resolved in minutes. Geraldine was great to deal with, very professional and helpful she is a credit to your business
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you so much for your feedback! We’re really pleased to hear that your issue was resolved quickly and that you had such a positive experience with Geraldine. It’s great to know we were able to turn things around for you, and we hope to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor Communication and Service
Ordered an item and paid £7.99 for next day delivery, on the day of delivery get an email from EVRI saying my deli very will be delayed.
So messaged My1stYears online through their chat system, and currently says replying under 4 mins, however I have messaged 37 mins ago and still have not had a response.
So I gave them a call and spoke to their customer service, and requested for my Next Day Delivery charge of £7.99 to be refunded as I did not get it next day and still waiting. Person on the phone said this has been done, but I have not received any confirmation of this whatsoever.
Communication is very poor here and I ordered the item on 13/04/26 with Next day delivery for it to be delivered on 14/04/26. I need this item for the 17/04/26 however it is currently 15/04/26 and I have not received it yet and not getting any good communication from them.
Honestly im sure there are other better companies to order from for childs 1st years where they would actually put effort into it to make it special. At this rate I dont have faith in this company delivering my item before the date that I need it for which will really ruin this occasion.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how important it was for your order to arrive on time, especially for such a special occasion, and we sincerely apologise for the delay and the lack of timely communication you experienced. It appears there was an issue with the courier, which caused the delay, and we will be passing this feedback on to them to help improve their service. I can see that your parcel has now been delivered, and that our customer service team has also refunded your next day delivery charge as discussed.
We truly regret the inconvenience caused and appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Missed Deadlines and Zero Communication. Extremely Disappointing Service
I’m extremely disappointed with this company’s service. I placed my order two weeks ago with a stated processing and delivery time of 3–5 working days, yet I received no updates whatsoever. After chasing them, I was told it would be handled within 72 working hours but again, nothing happened.
I’ve now had to follow up multiple times just to get basic information, which is completely unacceptable. The lack of communication, missed timelines, and failure to meet their own promises shows a serious disregard for customers. I would not recommend this company based on my experience.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and we’re really sorry to hear about your recent experience. Due to the Easter period and the recent Bank Holiday, our operations were temporarily closed, which unfortunately extended our usual processing and dispatch times. Alongside this, we also experienced an unexpectedly high volume of orders. Despite our best efforts to manage this demand, there were delays affecting a number of orders, including yours. We fully recognise that this situation is far from ideal. From a customer service perspective, we always aim to provide solutions and improve each customer’s experience wherever possible. However, given the nature of these delays, our options to resolve this in line with your original expectations were unfortunately limited at the time. That said, we have done everything possible on our end to assist, and your order has been prioritised and expedited. We’re also sorry if our communication fell short of what you expected. This is certainly not the level of service we aim to provide. Your feedback has been noted and will help us improve going forward. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Customer Service is Poor
Editing the review after experiencing yet another disappointment from the customer service team.
I’m really disappointed with the service from myfirstyears. I placed an order almost a week ago, and the order status has not moved beyond “Picking”. According to the delivery timeline, the item is meant to be delivered tomorrow, which now seems highly unlikely.
What’s more frustrating is the lack of customer support. I’ve tried contacting their customer care multiple times via both phone and live chat, but I’ve received no response at all.
For a brand that positions itself as premium, this level of communication and order handling is unacceptable. I expected far better transparency and customer support.
Latest update:
I understand that the Easter period and Bank Holidays can be busy for businesses, and that increased order volumes may cause delays. However, there was no prior communication or notice on the My First Years website to advise customers that this was a particularly busy period or that delivery times would be extended. Had this been communicated clearly at the point of purchase, I would have been able to make a more informed decision.
I chose Standard Delivery because the website states that orders are delivered within 5 working days, and I was completely comfortable with that timeframe. My expectations were based solely on the delivery information provided at the time of ordering.
What I found disappointing was the response from customer service suggesting that I should have selected Express or Next Day delivery if I needed the order sooner. The issue is not that I expected unusually fast delivery, but that My First Years was unable to meet its own stated delivery timeframe without any advance communication. Given this, I would have expected some responsibility to be taken such as arranging faster delivery at no extra cost rather than being advised after the fact to pay extra for express delivery.
Overall, I am really unhappy with the response I received, as it places the responsibility on the customer rather than acknowledging the lack of communication and failure to meet advertised delivery timelines.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and we’re really sorry to hear about your recent experience. Due to the Easter period and the recent Bank Holiday, our operations were temporarily closed, which unfortunately extended our usual processing and dispatch times. Alongside this, we also experienced an unexpectedly high volume of orders. Despite our best efforts to manage this demand, there were delays affecting a number of orders, including yours. We fully recognise that this situation is far from ideal. From a customer service perspective, we always aim to provide solutions and improve each customer’s experience wherever possible. However, given the nature of these delays, our options to resolve this in line with your original expectations were unfortunately limited at the time. That said, we have done everything possible on our end to assist, and your order has been prioritised and expedited. We can confirm it is now out for delivery today. We’re also sorry if our communication fell short of what you expected. This is certainly not the level of service we aim to provide. Your feedback has been noted and will help us improve going forward. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
I received 2 boxes of the robe/towel/comforter set as a gift from this company - one was white and it was beautiful, the other one was pink and also lovely but the shade of the towel was different to the robe. Still usable and lovely
HOWEVER I used the website to make an order for a friend’s daughter who is turning 2. She was expecting her parcel but they have had delays. Contacted customer service and spoke to Ewelina - didn’t really help with a solution just offered £5 store credit to be used in 6 months. I would have preferred quicker delivery- lied to me saying they can’t expedite delivery because their process is automated and it would be dispatched within 72 hours from my contact (which was 5 days after order), then up to another 5 days for delivery… whilst another review below says they expedited delivery for them. No idea why customer service is so poor when they are dealing with people who are spending their money to buy something sweet. I would have bought again as I liked the product but with how poor the service is, steer clear and spend your money with Johnny’s sister instead they also do customised products and I bought with them last year
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä My 1st Years
Hi, thank you for your feedback, and we’re really sorry to hear about your recent experience. Due to the Easter period and the recent Bank Holiday, our operations were temporarily closed, which unfortunately extended our usual processing and dispatch times. Alongside this, we also experienced an unexpectedly high volume of orders. Despite our best efforts to manage this demand, there were delays affecting a number of orders, including yours. We fully recognise that this situation is far from ideal. From a customer service perspective, we always aim to provide solutions and improve each customer’s experience wherever possible. However, given the nature of these delays, our options to resolve this in line with your original expectations were unfortunately limited at the time.
We’re also sorry if our communication fell short of what you expected. This is certainly not the level of service we aim to provide. Your feedback has been noted and will help us improve going forward.
Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.