We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decis... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... Näytä lisää
M&R sent an engineer to assess our requirements and offered great suggestions and guidance as we planned our heating arrangements for our new kitchen area. The work was performed professionally, and... Näytä lisää
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Yhteystiedot
290 Chorley New Rd, BL6 5NY, Bolton, Yhdistynyt kuningaskunta
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Erinomainen
735 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
25. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
"Thank you so much for this wonderful 5-star review! Discovering a leak right before you are due to jet off on holiday is incredibly stressful, so we are absolutely thrilled that we could take that weight off your shoulders.
Our office team always tries their best to prioritize urgent situations, and we are so glad she was as good as her word. Alex is a fantastic asset to our team—not only for fixing the leak so quickly, but for bringing in the extraction machine to protect your carpets while you were away. We are so happy you were able to enjoy your holiday with total peace of mind and return to a dry, safe home. Thank you for choosing M&R!"
Vastaus yritykseltä mr-group.co.uk
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
Vastaus yritykseltä mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.
Vastaus yritykseltä mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience.
Replacement shower.
Arrived quickly. Promptly diagnosed problem. Supplied and fitted new shower without problems. Cleaned up afterwards.
26. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for your great review! We're glad we could diagnose the issue quickly and get your new shower supplied and fitted smoothly. We also appreciate you mentioning the clean-up — we always aim to leave everything tidy.
Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19. tammikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Vastaus yritykseltä mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä mr-group.co.uk
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Vastaus yritykseltä mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Great set of lads who were very…
Great set of lads who were very pleasant and did the job in no time
16. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
What can I say other than BRILLIANT.
What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.
13. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Very helpful staff would recommend them…
Very helpful staff would recommend them v quick service good experience
13. helmikuuta 2026
Vastaus yritykseltä mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
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