Motocaddy Arvostelua 

Purchased a Protekta Bag - it is lovely but when I went use the rainhood it was missing the toggle that goes on the zip. Still waterproof but just a little inconvenient. One e-mail later and Sadie and her team had sent a replacement.

Great products, better Customer Service!!

Thank you.

I received excellent service from Aaliyah at Motorcaddy, after my son's trolly fell out of the car and broke one of the fixings, Aaliyah found a replacement part and posted this out within days. Excellent, speedy service which is hard to find these days.

I contacted the support team for an old golf bag where I had lost the rain hood and they helped me source a new one. Aaliyah was super helpful and went above and beyond to find me the particular one!

Called Customer Service to enquire about replacement parts. Beth was fantastic !! so helpful. Even made internal enquiries to chase down some parts I need that are not listed.
Super service, helpful and friendly, would highly recommend a call if you cannot find what you need directly on their website

I have dealt directly with Motocaddy on several occasions and have always found them to be extremely professional. Most recently I have dealt with Bethany Abery, who was prompt, polite and very helpful, Bethany resolved an issue I had with the umbrella holder by sending me the missing parts I needed. Excellent customer service. Great company, great staff,

Last month I purchased a Motocaddy QB2 push cart which is the most expensive in their non-motorised range.

The purchase was made at a very reputable golf shop.

I also purchased a PING DLX Cart Bag which is a well known, common and generally available bag.

Whilst I did toy with getting a Motocaddy bag, I decided on the PING.

No where on line, especially on Motocaddy's website, or in store, was there any suggestion that this cart was only compatible with Motocaddy bags.

In first use, the top bag support moved to the point it was inches below the hard top part of the PING bag, squashing into a soft area of the bag, restricting access to the clubs being pinched and also one assumes starting to put wear on the bag.

This was over the course of 2 holes.

I have since tried with multiple other bags and all have the same problem with the cart - the top bag support moves freely and its default position where it wants to settle is not where it should to support a bag top (and be in the same plane as the bottom support), but to be at its lowest point which supports nowhere near the area of the bag that it should and not even high enough for a junior bag.

I emailed Motocaddy multiple times without reply, and last week I returned to the retailer for something else and mentioned the issue. They rang Motocaddy for me and were themselves told that they only guarantee compatibility with their own bags - the store themselves had never heard of this nonsense, and as the chap said to Motocaddy, if they had ever been told this themselves they could warn customers accordingly not to buy Motocaddy if they were using any other brand of bag.

Moving on, this prompted Motocaddy to actually reply to me and whilst I stated the obvious, I was asked to provide a video of the problem as it might be faulty.

I did, and the reply was, "Thank you for the video, The upper bag support is functioning as normal, the issue would have been using a non-compatible bag. Please let me know if you have any further questions."

The only question I have is why is this cart not fit for purpose?

Unfortunately in hindsight I now know that others have had the same issue.

Oddly, their original Cube, their current range of cheaper carts, their electric carts etc. and carts from other brands all have the top support that either locks in place, or has zero movement in it at all as almost all adult sized bags are of the same height.

Just not this piece of junk.

So there we are, a cart not fit for purpose (unless you buy their bag and even then I would be surprised if the issue doesn't exist, because you can't stop it).

No warnings of compatibility issues, a basic "buy our bag" or it's tough if you have a problem.

So I will just sell this rubbish, warn the buyer that they need a Motocaddy bag, and move on to a decent brand.

Exceptional service - quick response and solved my issue

Great communication from Jamie and sorted the problem

I was looking for a part for my Motocaddy P1. I emailed Motocaddy with a query and they offered to post the part out to me free of charge. I received the part today, within a week. This was fantastic service from Aaliyah and Cameron for which I am very grateful.

Hi just wanted to say what great service I had from Gordana last week I emailed Motocaddy on Sunday and wasn’t expecting a reply because of the weekend but he went out of his way to get the information I needed and put my order together It was much appreciated Regards Les

This review is for the service provided by Motocaddy Canada. As the golf season is about to begin I was preparing my S1 for the season. Unfortunately the would not run. After determining that there was a problem Motocaddy Canada didn’t question the need to replace it on warranty. Within a day I had a new battery and the season was saved. Thank you

Contacted Motocaddy with issues around my lithium battery not charging. Spoke to Jamie who advised it was likely the charger was faulty. Within two days I had a new replacement charger delivered to my door. First class service from Jamie.

The customer service team at Motocaddy are exceptional - quick to respond to my initial message and solved the issue with zero hassle.
Thanks to all the team!

I was just within my 2 year warranty and a small plastic cover had fallen off near the wheels. Bethany sorted a replacement and included a second just in case it happened again. Whole thing sorted within a couple of days. Great customer service, which is hard to find these days. Credit to the company. 👍

I recently purchased a replacement battery, received an order confirmation which stated that the item would be shipped within 5-7 working days and payment was taken. After 7 working days I made contact requesting an order update. Having waited 20 mins I requested a callback which I did not receive. I made 3 further calls to be told each time that the battery was with the courier, nobody could tell me the reason for the delay. 21 days have elapsed since I placed the order and I have not received the battery and no delivery date has been provided. I have not had a positive customer experience and would hesitate to order online with Motocaddy again.

Excellent customer care especially Beth who helped resolve my issue straight away! Wish all companies were as easy and pleasant to do business with!

Flawless function since 2008 of my Motocaddy S-Type over 1200 miles covered! Fantastic service team with on the spot excellent service!
The best product I ever bought as golf equipment!

Bought an ex display trolley today. Great value, quick deliver, excellent condition. Top company.

Very helpful person in Gordana from their customer service dept.
After sales service was impeccable with a replacement battery which was under warranty.

I contacted Motocaddy as my zip broke on a travel cover after just one week. I supplied photos and they were quick to reply stating that a replacement would be sent immediately. Very efficient and extremely impressed with the service provided by Bethany. Top stuff! 💥