Motion RC Europe Arvostelua 

I live in Romania and recently I had my first purchase from Motion RC Europe, a "HENG LONG GERMAN PANZER IV" RC Tank. I decided to buy it from them after I had studied various offers on many websites.
Right from the start, I discovered that their website is very well structured, with many details but easy to use, they have a chat and a technical support department and all that made me to trust that company. Furthermore, I saw that the price of the tank had a great discount in comparison with other competitors. The delivery was quite fast but my joy was very short because when I tested the tank I noticed that the left track didn't work at all.
I contact Motion RC using their chat and immediatly they answered and helped me to open a ticket. They asked me to send them a short film about the issue. Subsequently I opened the casing of the tank and I noticed that the Gear Drive Box was out of order. I sent an email with a short film about the issue. Next day they answered confirming that they would send a new Steel Gear Drive Box Set on their expense.
After a few days I received the package and I replaced the Gear Drive Box pretty easy.
With this occasion I discovered that Motion RC Europe has a very strong after-sale support and really is a company "Where Customers Matter", so I strongly recommend to buy from them.

To date, I can only say that it delivers exactly what you ordered. The delivery is neatly packaged and shipped quickly.
Another big plus is that you can usually order spare parts from stock for all aircraft at reasonable prices.

Please keep it up!

Model was supplied with a transmitter that would not switch off. A replacement transmitter was eventually sent which would not bind with the model. After a long delay a FedEx label was sent so I could return the goods. This was rejected when I took the parcel for dispatch. Despite not being able to return the faulty items I was then sent a complete replacement model
and transmitter which arrived safely and worked perfectly, for which a was very thankful. A good service.

I found that two of the retracts on my new Flightline F7F Tigercat did not work.
I contacted Motion RC Europe who, after requesting proof (in the form of a video and confirmation that they had been tested using the correct equipment and voltage) that the retracts were defective, supplied replacements free of charge, which work perfectly.

I found their online agent courteous and helpful and following this experience would not hesitate to recommend Motion RC Europe to my friends and will certainly consider purchasing further Motion RC products in the future.

No quibble replacement for a damaged part

The after sales service is outstanding!

I have now purchased several models and always fast service and if there is a problem it is resolved quickly

Quick response to a problem. Helpful advice and problem resolved

Ho fatto un primo acquisto importante,il prodotto è arrivato in pochissimo tempo,ben confezionato.Aperto il pacco mi sono accorto che non era completo, subito ho fatto una email al centro assistenza e mi hanno risposto quasi subito che era in arrivo una ulteriore consegna per completare l'ordine che infatti il giorno dopo è arrivata puntuale.Il modello è come da descrizione e funziona bene,il peso è realistico e da un senso di realismo importante.Ottima la consegna con una certa attenzione ,da parte del corriere a non lasciare il pacco sotto la pioggia.

I ordered some batteries from motion rc. But when the package arrived it had a hole in it and some off the batteries I had ordered where gone.

I contacted the customer service and the replied in less than 5 hours and resolved the problem.

I’m more than happy and told all my flying Clup members about it.

Great job motion rc. And great work

Some of the products in your web page have a wrong description or not include the parts you see in the page.
Most of the planes are discontinued or Motion doesn't market anymore and you will see in other web pages.
The service is very good

Absolutely fantastic service highly recommended very well packaged with tracking provided will be buying from you again all products you sell are fantastic too many to choose from I have two or three on my wish list already you can’t go wrong with this company

Todo perfecto, como otras veces.
El pedido recibido muy rápido y sin incidencias de transporte.
El producto bien protegido para evitar daños.
Buen servicio postventa.

Very pragmatic and customer oriented - exactly what I expected to be treated as a regular customer.
Thank you

Very prompt service and good quality products that "do what it says on the tin".

Buena tienda de Aeromodelismo, he comprado un avión Nexa Piper PA18 de 1/4, de 2710 mm. y la atención por parte de MOTION RC EUROPA, a sido muy buena y muy atenta, con muy buena atencion personalizada, y el envio a ESPAÑA a sido muy rapido y gratis, los precios de Motion rc Europa, son muy económicos, por lo tanto recomiendo a futuros clientes que no duden en comprar en esta estupenda tienda, yo seguire comprando por el buen servicio y por los precios muy competitivos que tienen en su tienda, mi valoración sería si pudiera darles: 12+

Never ever been disappointed by the customer service here
They are always trying and finding solutions in all the problem I ve encountered even when they were not involved in the problem themselves

Thanks to motion for that !!!!!

Great support. Got replacement for a broken esc. Support was great and fast.
Will order again!