ModelSpace Arvostelua 2 424

Bonjour
concerne R2D2 à monter
j'ai un problème avec le circuit imprimé du fascicule numéro 27, il ne fonctionne pas, à force de le tester de différentes manière, les 2 petits tenons métalliques se sont cassés, j'ai déjà envoyé une dizaine de mails à Model space, AUCUN retour !! je suis bloqué pour continuer R2D2, j'ai reçu les 100 fascicules pour un montant de 1.200€ et ils ne me répondent pas !
Cette manière de procéder et le respect du client est 0

3 Aug 2021 – Send a mail to ModelSpace CS advising that I have done what was asked but have not received any confirmation that transaction was successful nor have I received any goods. ModelSpace CS reply saying “Sorry” I need to provide them with my card details as requested.
• I send reply mail demanding to speak with a manager. ModelSpace CS reply saying management in Italy I can send a mail with my concerns and they will forward it to management for review! HAVE YOU EVER HEARD SUCH NONSENSE!
• YES, ModelSpace CS is a collection of proficient spin doctors which you will NOT be able to get past!
15 Sept 2021 – Get mail from ModelSpace that possible delays with current shipment due to….get this “ Inefficiencies with the card payment system”……go figure!
26 Sept 2021 – Send mail to ModelSpace CS asking for update on shipment as have not received previous 2 month’s packages despite paying for them - NO RESPONSE FROM MODEL SPACE
11 Oct 2021 – Still have not received 2 month’s packages despite paying for them. No deduction either for Octobers package. Send mail to ModelSpace CS demanding update - NO RESPONSE FROM MODEL SPACE
20 Oct 2021 – Make an international call to ModelSpace CS to demand full refund due to absolute lack of feedback and support. I get sucked into the charm of the spin doctor on the other end of the call. “Maybe this guy will be able to help me, not like the other one,” I thought……..”OK please investigate and come back to me I ask,” and I remind him that this is the last chance as I am at my wits end. - NO RESPONSE FROM MODEL SPACE
3 Nov 2021 – Make an international call to ModelSpace CS to demand a refund. Dude (the original one I had dealt with in the past) starts just like all other calls with confirming what is on the system that packages have been delivered….bla,bla,bla,bla……I loose it and demand full refund.
• “Sorry” he says, we do not do refunds. As per the agreement I signed ………..
• I remind him that the agreement I signed was that I will have a complete model in 24 months. Who is not fulfilling this so called agreement?.....silence.
5 Nov 2021 – Posted first review
7 November – ModelSpace responds to review on trustpilot
9 November – I send email to ModelSpace CS as requested.
11 November – No acknowledgement or response from ModelSpace to date.
26 November - Still nothing from ModelSpace. Still not recieved last 2 shipments.
30 November - Finally, a mail from ModelSpace acknowledging that they are working on finding the best solution for my case and will be in touch in the next few days. Let's wait and see!
22 December - As expected and as per the usual from ModelSpace and De Agostini. I have heard nothing further and still have not received the 2 packages I paid for.
6 Jan 2022 - DeAgostinin responds to this review again advising me to contat them so they can send the 2 packages.
18 Jan 2022 - Get mail giving link to reactivate payments so parcels can continue to be sent.......
As always, they do not listen and do not care and will continue to drive their position down your throat. I repeat, De Agostini, I want a full refund of ALL costs incurred. You can arrange to collect the bits i actually did receive at your own cost.....When will you listen to your customers?
10 Feb - At last. Some goodwill shown. full refund received. Thank you for listening ModelSpace and thank you Trust Pilot for this space.

I have two accounts via Jacklin Enterprises to Modelspace UK. I already paid upfront for all outstanding issues, but two issues were not received. Now I cannot finish my two model ships, which are very expensive. Now that Jacklin Enterprises went for a dive during covid, Modelspace cannot track any of my subscriptions. How convenient is that. I sit with two models, half built because of two missing issues. I been sending emails back and forth but nobody seems to care. I would like to demand these outstanding issues to be delivered to my home in South Africa, without me having to pay customs or airport taxes. This is ridiculous. I also paid the Akagi display case. If someone from modelspace UK is reading this, please do some effort in my request by actually doing something. The contact person in South Africa is Reinhild Niebuhr. She was the founder of Jacklin Enterprises in SA. My email address is not allowed in this review
How the hell will Modelspace get hold of me

9B000034 PART 24 Is outstanding and display case for AKAGI AIRCRAFT CARRIER 
9A000040 is part 13 outstanding for HMS SURPRISE 

I will NOT pay one single cent further.

I wil through away these models and claim all my money back from Modelspace UK if something is not actually done about this

Anita

In response to this complaint Model Space UK have deleted my account - meaning I am unable to log-in to my complaint ticket and give them the verification they are asking for!

This is how Model Space UK treats its UK customers. You open a complaint because the electronic components in your kit do not work. Some months later Model Space UK sends you an email response that has no content, no text and nothing in it. They then close your complaint ticket and mark it as ‘resolved’. I can’t decide if they are negligent or incompetent - maybe both - but I do know they are not worthy of anyone’s money. If it were possible I’d give the zero stars.

Never got goods paid for,even after two emails.. I give up I'll go to a high street store next time

In my last review i said amongst other things that they "lost" order details, "lost" payment details etc ....here is their response """Reply from De Agostini ModelSpace
3 hours ago
Thank you for your review. Sadly we cannot find any identifying information for your order. Please can you send this detail to xxxx so we can direct you to the correct team.
Kind Regards
Model Space Team"

Frankly that about says it all......useless - beyond a joke that 12 emails complaining and having been referred to Trading standards and the CMS and they STILL cant even find the order..................

Order 100021392 R2D2 Order
reference TA001484 Order 100005258 Millenium Falcon

Easy on line ordering and very quick delivery - brilliant!’

Awful customer service. Returned an item nearly one month ago. Item was received 2 days after I returned it to them. (Someone picked it up at a CVS, weird...) Now they cannot tell me when I am going to get my refund because it "requires approval from home office," and the home office is currently not responding. I asked what they do when the home office does not respond and the rep replied "we wait until they do." After reading plenty of reviews on here, it looks like keeping money from returned items is their M.O.

Still waiting on a refund from August for £500. Apparently, they are unable to process or refund payments and haven't been able to refund my account until an internal issue gets fixed. Almost 2 months later and I am still no further forward.

GIVE ME MY MONEY BACK... this company is a scam.

Well , where to start , I'm building the mig 29 and the Rossi motorcycle... in early August I received notification that payment hadn't been received... ( well it wouldn't because your company messed up the bloody computer payments side of things ).... spoke to a nice young man in the call centre who explained my card had declined the payment , found this hard to believe as over 10 grand is in that account .... have him the card details once again and he explained all would resume as normal .... Then we get a notice from deagostini that there had been a problem with there debit collection system ... now in October but still no parts arriving FFS .... going to have to call yet again ... the models are amazing but the company seems to be run by crap management... I have spent thousands with this company but if I manage to get the kits finished I shall be stopping with agora and hatchette for future kits , which is a shame ...

Model Space is the worst company I have ever delt with.
I paid £999 on a model they said was in stock, 2 months later I requested a refund as I still hadn't received it (to which they agreed) Then for another month I got one lie after another as to why the money wasn't credited.
In the end my credit card company forced the refund.
I would defiantly NOT recommend dealing with Model Space

I ordered the Ford Mustang Shelby GT500 on 24 month plan and received duplicates of the issues and upon contacting customer support they took all my details and issues that I was missing 20 in total and was told they would keep me up to date ( never heard anything) and after 4 months of contact and excuses on why the replacements haven’t been sent today I was told to contact their Italian branch to get the issue sorted as they told me that they had already sent the replacements and they must be stuck in customs or lost ( lies ) honestly the worst customer service ever it’s their job to sort the missing issues honestly couldn’t recommend De Agostini model space UK they seem not to care about their customers.

I ordered a display cabinet in August and after numerous E-mails still have not received it. Yesterday I contacted them through their message service and said if it is not here by next week I would like a refund. Not the kind of service I was expecting from an on-line seller.

The model itself is excellent.
However, customer service were not very accommodating.
The day before I received my model, it was reduced by £90. And they were not willing to make any recompense however small as a sign of goodwill.
Their offer was to send it back at my expense, cancel and reorder. Which accountant thought that one up.
I asked for a comment from a senior manager, and have heard nothing.
It left a sour taste in the mouth, on what is an excellent model. Bob.
Very nice reply from Modelspace, but three weeks on I have not received any compensation.
Bob

Hi there I'm still waiting for my last pack for the lamborghini huracan and still nothing after 2 months and I also mailed customer service and nothing

Terrible customer service response. I am 11 months in to a spitfire build and since July have received no parts. All kinds of excuses have been given as to why direct debits payments are not being taken, the latest being problems in Germany! I spoke to George this morning and his response, apart from wishing me a good day, was pathetic. Is Model-Space going out of business? My advice to anyone who is thinking of buying a model through Model-Space is think again. It is such a pity because the quality of the models is really good even if the models are expensive.

I have been sent the wrong item twice. After receiving an incorrect item the first time and ringing to indicate the mistake the same incorrect item was dispatched again.

As with previous poor reviews everything is great until something goes wrong and you need to deal with customer service (that's if you can ever get through to them).
Spitfire build, halfway through, back in July got an email saying that they couldn't take my payment as my card details had changed (they haven't)
Called customer service and after many calls finally got through to someone who explained that yes there had been problem in Germany with a number of card payments but don't worry this would be sorted.
Since then have called numerous times, spoken to various people (when I can get through) including Gilly who said that either Ian or Tom would call back to sort this out. Never heard anything and now the phone just rings out.
I am now left with £400 worth of useless parts and a half-finished model and getting close to giving up and putting it down to experience - i.e. DO NOT BUY PAY AS YOU BUILD KITS FROM THIS COMPANY....it's a waste of time and money and the customer support follow up is terrible.

Products always arrive in good time and well packaged, an excellent company and look forward to my next purchase.

Excellent service and delivery. Perfect from start to finish.