ModelSpace Arvostelua 2 424

Abonné à la collection Jaguar Type E depuis 2018, j'espérais qu'elle serait terminée aujourd'hui... Que nenni !!! La collection devait se terminer fin 2020, nous sommes en avril 2022 et il me manque toujours 2 packs pour terminer la maquette. Les derniers envois ont été épisodiques, mais là cela fait plus de 6 mois que je n'ai rien reçu. Impossible de finir cette maquette qui m'a déjà un prix conisdérable !!!
C'est insensé, les contacts par mail ou téléphone sont infructueux. Je suis désespéré ... ...

THE FORD GT40 HAS RESTARTED I HAVE RECEIVED MY PACKAGE No 14

I have received no additional parts to my Ford GT40 collection for 6 months now. I have emailed and spoken to customer service many times, but either do not get a response at all or the response I get does not solve my problem. Either way I am still waiting on parts!
Simply not good enough!

Do not buy anything from this pathetic company , got up to issue 58 which has cost £580 nothing for 7 months due to payment issues apparently then out the blue last month a pack turned up which was the wrong pack , so rang then and the pack I’ve waited for for 7 months is out of stack a joke , and today after already a 7 month wait I get a email saying there will be delays due to moving warehouse , what a complete joke

Absolutely rubbish company. No regard of time and money of their customers. Waiting months and months for parts to arrive on regular subs. Poor response, no remorse or apology from them for such long delays. I will never buy from them. Please stay away from this non serious company.

Any idea when Fiat 126 and VW Samba subscriptions will start again? This models are useless now!!! Reactivation codes should be available months ago and still nothing been posted. How long customers will be ignored by this company???

Bonjour , je suis toujours en attente depuis plusieurs mois de la reprise de mon abonnement de la Jaguar type E.
Je peux comprendre les difficultés due à la situation actuelle mais faites en sorte que les expéditions reprennent au plus vite et je serai pleinement satisfait comme pour les modèles précédents, merci
D. LALOUX 74749

How are you still trading when you have clearly been selling subscription issues that you cannot fulfil.
My brother and I are both over half way through the Millennium Falcon build and have been sent utter lies for months.
Will you be refunding my now worthless subscription? Or like others I'll initiate a claim and contact trading standards.

more lies. never received the email that that they said had been sent Phoned customer services, told no-one there to deal with account delays (usual dodge). Told parts were in stock and that someone would return my call, still waiting a month later with no further contact. Perhaps it's time to contact Trading Standards. Steer clear of this company, does not meet it's obligations to its customers

For 8 months i have contacted model space in about getting pack 13 of the millennium falcon, i have been promised e-mails (never happend)...promised pack 13 which was paid for the end of june last year(never arrived), i was told that because of covid it will be delayed, i rang (again), 3 weeks ago and was told that i would get an e-mail and the goods would be posted to me,(another lie) because i rang again this morning and was told the same thing.and was told the same thing. 10 days and counting. does it have to get legal??

I hate having to give you 1 star but I have been waiting over two years for pack 5 of my vw t1 samba camper van and I can’t go any further with build at all I have been sending you email on emails the last 2 months what have been ignored I have payed a lot of money for this build which I can’t finish till I recieve pack 2.

Order no. 100027143

Plus other items that I have paid for but not recieved like pack 2 of Fiat 126 and folders which I emailed you about and was ignored

After waiting 14 months, I have finally received my refund, so thank you for that.

After months of emails , phone calls etc... trying to get the last 10 parts to my millennium falcon issues i have now started a Law suit.
I have been sent the same responses i guess as many other customers in the same situation,stating their system is down , lost payment details, no parts available, the list goes on and on .
To this the company has failed in everything they have stated.
So i have instructed a civil law suit to conduct reimbursement of all payments , law costs , and compensation to an agreement to which DeAgostini ModelSpace has not adheared to or executed to their agreement.
Good luck to all customers that are finding themselves in the same situation. I would advise anyone with the same or simular postion as i find myself to start a CIVIL LAW SUIT .

NASH BRIDGES

total bunch of liars. model space are deagostini and deasgostini are modelspace. neither will take responsibilty for appauling customer service. no ford gt parts for months. no email received as promised from the last 6 phone calls. we have contacted Trading Standards who have a list as long as your arm of complaints against this company.

Today I cancelled my order from Germany in December 2020 for the VW Beetle Cabriolet complete set. Until today I only reached always the pre-defined phrases from customer service like "unfortunately the parts are not in stock....." and so on.

I am also excited how my twelve-month subscription for the VW Bulli will continue. I ordered in August 2020 and until today I became four deliveries. Now I am waiting since about 15 months to get further deliveries. Always the same phrases "supplier can not deliver". It's a little bit strange that I never had and have problems with competitor from France. So be careful !

The actual reply from DeAgostini does not really help. Again a pre-defined text (take a look on other answers and compare). And what they suggest is what I do since more than a year. Poor Company, no service. EVERYBODY WHO WANTS TO BUY SOMETHING THERE SHOULD THINK TWICE. HIGH RISK THAT MONEY IS THROWN AWAY BECAUSE YOU CANNOT FINISH YOUR MODEL.

Diese Anwort bekomme ich von DeAgostini auf meine Nachfrage, wo nach mehr als einwöchiger Bearbeitungszeit meine Gutschrift und die korrigierte Rechnung bleibt; ein unpersönliches Standardschreiben aus der Schublade:

Sehr geehrte Damen und Herren,

wir haben Ihr Anliegen an die zuständige Abteilung weitergeleitet.

Sobald wir nähere Informationen erhalten haben, werden wir uns wieder mit Ihnen in Verbindung setzen.

Die Klärung des Sachverhaltes kann einige Tage in Anspruch nehmen.

Wir bitten Sie um etwas Geduld.

Hierfür im Voraus besten Dank.
Mit freundlichen Grüßen
Ihr ModelSpace-Team

Es passiert rein gar nichts, ausser den Kunden hinzuhalten. Ich bin mal gespannt, wann ich eine Mahnung erhalten werde. Ich werde weiter berichten.
Verlasst Euch darauf.

iO STO COSTRUENDO L'ARMATURA DI IRONMAN, MA SONO IN SERIA DIFFICOLTA'. Il modello presenta dei piccoli diffetti. Ad esempio alcuni buchi dove si infilano le viti per assembrare i pezzi sono troppo piccoli, le viti entrano con difficoltà e per lo sforzo si spanna la testa della vite, il cacciavite gira a vuoto, non riuscendo più ad avitarle insieme i pezzi. Solo comunque in alcuni casi Io sono stato attento che i pezzi fossero attentamente allineati. In alcuni casi ci sono diffetti di allineamento, piccolissimi ma sufficienti a inpedire di avvitare i pezzi assieme. Inoltre a mio avviso il modello e Inutilmente complicato, secondo me potevano ottenere un risultato estetico, anche facendo qualcosa di più semplice. Mi sono pentito di aver aquistato il modello di Iroman. A qualcuno è successa la stessa cosa?

Total bunch of dim wits!! Been trying now 8 months to get a new payment debit set up after it stopped Last June.

I contacted De-agastini who told me my model belongs to Modelspace. Contacted Modelspace who told me it belongs to De-agastini!
After numerous phone calls and emails Modelspace said I that I need an email with the details of how to set a new direct debit up and they would ask for it to be sent to me. Guess what........STILL WAITING.

Numerous requests and still no email. Talk about ridiculous.
Please avoid these companies like the plague. They have supplied me with nearly all of the partworks needed but without the Last4 I can't complete my model. They make the muppets look intelligent.

Started off ok, but have not received any parts now for a year. Multiple emails. Response is the same. No eta. Not helpful. Did the millenium falcon. r2 d2 has bee a disaster. At this point would not go back or recomment.

some time ago I ordered a complete kit of the sovereign of the seas.It arrived in a big box,135 packs just thrown in,no order at all. I checked every pack,some were missing,some were wrong. The customer service was diabolical! They said all the right things on the phone but nothing materialised into action.
A COMPANT TO AVOID!!