ModelSpace Arvostelua 2 424

ModelSpace customer service is horrible!! Don't order from them if you expect any level of support. I've had 2 stages of the Ford GT delivered damaged. I have been trying to get them replaced for 6 months. The only thing I get are broken promises.

This is the same issue as the rest of folks on here. I was building the FordGt scale model but unfortunately I have not received anything since February of this year , 2022 (nothing from pack 14 onwards). I now have 40% unfinished model sitting on my desk for what seems to be going on a full year. Every time I email customer support (while they are respectful) it is the same story of packs being on "back order" yet your main site is still accepting orders? How is this ethical?
This experience has turned me off to ever purchasing another kit from any of your sites (main or affiliated).

Make this right and fulfill the half done orders people have already committed to getting from your business before accepting any new orders.
Your online reputation is taking a hit because of this and I am sure folks within the community are spreading these terrible experience with others, telling them to find another model and to stay away from your organization.

Just make this right and ship me out the missing packs for the FordGT scale model packs 15-24. I don't even care about the special bonus gifts you are offering now with new subscriptions, just fulfill your end of this order like a reputable company would.

***UPDATE***It is now 2024 and I still have not received anything from this company expect the run around**STAY AWAY FROM THEM***

I've been a fan of this company for years however their quality has fallen extremely to the lowest I have ever seen there used to be precision engineered extensive product ranges from cars, bikes, planes, boats etc, for me I'm a fan of their car models I purchased a Red Bull RB7 as a full kit however upon receiving the delivery there were parts missing it was a mind draining experience as I paid the Full money but I did not receive the Full kit (I LIKE WORKING ENGINES NOT DUST GATHERERS!!!) and also they had a 3d printer which I thought was one of the most incredible kits I have seen yet as anyone who knows about 3d printers will know how expensive they are and modelspace gave the opportunity to not only build but also learn how the kit works. Its a real shame because I think modelspace at one point was onto a prosperous road of success as I could not find a company that could match the pedigree of modelspace for the price and quality maybe in the future the company can be turned around and get back to producing quality products and a much much more improvised system for customers to be able to manage queries or issues we may have.

Kind Regards

on 12/11/2021 I received an email stating that you were having problems with your payment system.
on 18/11/2021 I received another email stating that I would be receiving a link to the new payment system to continue with my subscription...happy days.
life went on...no link appeared..ever.
on 19/08/2022 I phoned the customer service team to enquire as to when I would be receiving the final THREE packs needed in order to complete my build,
I was told they would arrive within 7 - 10 days & I would then need to pay over the phone.
on 06/09/2022 I again phoned & was told sorry for no contact,head office will be chasing it up.
Today,,29/09/2022 I again phoned about my packs & was told that there is no stock,,has been no stock for over a year and will have to wait a few months for you to restock & send me my last items. I said that I had basically spent hundreds of pounds for a model that is not fit for purpose,as it will never be completed, & was told to contact customer services for compensation. I have tried all of the ways to contact them supplied on my previous bills, it's almost as though they do not exist.
everytime that I phoned I spoke to someone different & was given different excuses..
I suspect I never will be able to complete my build & will have to put it down as a lesson learnt & never purchase anything more from you, nor recommend you to anyone..I notice there is not have an option to give no stars. MY ADVICE IS TO NOT BUY ANYTHING FROM THIS COMPANY...
I would prefer NOT to receive one of your various automated replies.

Buongiorno, dopo molti tentativi di contatto anche via mail, non riesco a capire come terminare la mia collezione del MIG 29 interrota prima di giugno 2022. la mia collezione è incompleta e non so come fare, dalla model space non rispondono più. mi piacerebbe avere qualche notizia, grazie

Hallo. Seit nunmehr gut einem Jahr warte ich auf die fehlenden Teile meines VW T1 Bulli. Man sollte das halbfertige Model zurück schicken und das viele Geld zurück fordern, wegen Vertragsbruch. Schlechtester Service und Kunden Betreuung, Note 6!!! MFG D.A.

Dopo aver speso circa 1300 euro per costruire robi robot , non sono riuscito ad avere una sola risposta è un pezzo di ricambio importantissimo ...un servomotore. Sconsiglio vivamente a chiunque a costruire modelli o qualunque altra cosa in quanto non riceverete alcun tipo di risposta. 1300 euro gettati nel WC. Grazie mille per la vostra onestà

ModelSpace gibt es nicht mehr. Ich warte seit März 2022 auf Rückzahlung einer Retoure. € 239,70

Have been waiting 18 month for them to fulfill my order, so I am 80% through my build and cannot complete it. I have had no replies to emails and no one answers phones. I have spend loads on custom extras and now it sits gathering dust unable to complete. Terrible

Model space /DEAGOSTINI ! DO NOT BUY FROM THEM !

So after taking out the Ford GT subscription on the 12/04/3021
and having issues 1-3 delivered it stoped ! Phone call after phone call lie after lie numerous card details as they said there was a problem with there banking they final emailed on 25/03/2022 ! The subscription is back on and you will be given the chance to purchase the full kit with 20% discount ! Fantastic waiting , messing took £20.00 from my card then credited it back
Just spoke to them 04/07/2022 we can’t Suply them kit now we will have to refund you ! That’s over a year of lies and messing about
DO NOT BUY FROM MODEL SPACE OR DEAGOSTINI !!!

Collezione incompleta in quanto sospesa da più di 6 mesi senza preavviso. Servizio clienti inutile. In arrivo sempre le solite mail automatiche in tedesco (abbonamento attivo con MODELSPACE ITALIA). Nessun riscontro valido e incertezza nel completare l'opera. Un'esperienza disastrosa. Profonda delusione e sconforto. Probabilmente mi attiverò per richiedere un rimborso.

Ricevuta la risposta, mi chiedo se contattare customerservice uk potrà effettivamente essere di aiuto, dopo che mandano delle e-mail con minacce di chiudere il mio abbonamento se non accetto la proposta forzata di pagare tutto in un unica soluzione scontata del 20%....ma...senza specificare QUANTO RESTA EFFETTIVAMENTE DA PAGARE! assurdo. Una truffa

Bonjour,

Abonné à la collection Jaguar E Type (numéro client 92155) depuis février 2019, il me manque toujours le pack 22 pour finir la maquette, soit disant en rupture de stock depuis plus d'un an.

Le service-client français répète inlassablement 'retour au stock sous 4 à 6 semaines' alors que c'est totalement faux.

Dans le but d'avoir une réponse plus sérieuse après avoir lu les avis sur ce site, j'ai écrit au SAV anglais à l'adresse customerservice(@)model-space.co.uk le 17/05/2022, mais pas encore de retour à ce jour.

En espérant avoir un retour pour enfin terminer cette maquette, merci par avance.

ESPERIENZA PIÙ CHE PESSIMA.
Serietà zero servizio clienti incompetente e sopratutto maleducato impossibile parlare con un responsabile.
Paghi collezioni che dopo mesi non sanno neanche loro la spedizione che fine abbia fatto.
Zero tracciabilitá
Esperienza pessima
Mai mai mai più mi affiderò a loro

Very disappointed with DeAgostini / Model space / Altaya / Fanhome / Hachette / IXO / Centauria / Planeta / Salvat, what ever name they now trade under.
I signed up for the Deagostini / modelspace FORD GT40, There has been a few deliveries of parts got up to part 60, then they have all stopped with out any explanation. Tried phoning up customer services only to be fobbed off, with that they have a new pay scheme and customers will receiver an email all about it and your order will re-start soon. Its been well over 12 mouths now since any deliveries, must be still on that SLOW boat from China.
As for sending emailed, they can't be bothered to reply. There customer satisfaction guarantee is worthless RUBBISH. As I have paid with a credit card I should be covered to force back all payments. As DeAgostini have not fulfilled their CONTRACT. This is NOT the only model I was collecting from DeAgostini / modelspace, Where are the remaining boxes of the Mazda Cosmo, got to box five and no more have been sent. WHY !
DeAgostini / models space or who ever they are NOW trading as. Trading standards should close down this company as they do not fulfil there UK / GB customers orders. You CAN name and shame them on FACEBOOK and they don't even care.
I can't afford to buy anything else from this DREADFULL RIP OFF COMPANY as you can't complete their MODELS. Very expensive worthless rubbish / scrap. I know the UK / GB has left the ROTTEN EU and things have changed, Looks like the EU COUNTIES come FIRST and UK / GB gets what's left and shafted when parts run out. You can bet that DeAgostini / modelspace will have this RE-VIEW removed.
NO wonder some of the DeAgostini directors fled and set up Agora models, Did they know what was really going on at DeAgostini / modelspace and jumped ship before it sank.

On a good note,

I bought the Lamborghini countach, Excellent build.
Ford Shelby Mustang the plastic hood pins broke off should have been made from metal. VW Beetle, A good build but would have been better in another colour. 2 tone may be !
Porsche very nice, All round very good,
VW Samba Camper would have been better in another colour. rust red and white, HUMMM !
Toyota 2000 GT Excellent, But should have been the open top as in James Bond, " You only live twice " The chrome windscreen frame did brake when fitting.
Jaguar E type, over all very good, wire wheels were a bug ger to put together.
Over the years I have spent a fortune with DeAgostini / model-space, CLEARLY MY CUSTOMER LOYALTY MEANS NOTHING and all good things come to an end.

...................................................................................

UP DATE ON PROGRESS, 26/5/22 had a live chat with " VITA " which was long and exhausting 40 minutes long. The bottom line both the subscriptions due to start again, ( Well we will see if it happens )

Always have a copy of the live chat text sent to your email address.

...............................................................................
Up date.

Contacted modelspace via customer services and got a reply, new payment details given and waiting on the deliveries to restart.

what an improvement after months of nothing but silence.

When the deliveries are restarted this review will be edited. now on 2 stars.

Pessima esperienza. Non spediscono con spedizione tracciabile e i pacchi non arrivano mai.... Non fate abbonamento con questa azienda!!!Si prende i soldi e non spedisce. Se lo fa, con spedizione non tracciabile, quindi può andare persa e non fanno nulla per il cliente che aspetta invano mesi su mesi.... Pessima esperienza e poca serietà....

Finger weg. Das ist das Allerletzte. Ich warte seit über einem Jahr auf die Folgelieferungen des VW Camper und jetzt wurde mir per Mail aus Italien mitgeteilt, dass das Abonnement gekündigt wurde. Die haben einen Schuss. Ich werde nun meinen Anwalt einschalten. So viel Dummheit seitens Model-Space muss bestraft werden.

Only giving a 1 star as it doesn’t go down to zero. I have been waiting one and a half years now since my last parts for my Lamborghini countach where sent. I have contacted the company on numerous occasions far too many to remember and like other subscribers I get the same old excuses, COVID, payment system issue, new warehouse, new staff, change of suppliers, etc etc etc like all the other customers it is becoming more and more frustrating and the company just do not want to help. I have asked for a full refund which was agreed at one point but has never been actioned. I will never buy anything again from them. I am also now looking at trading standard and legal action to get my money back. I.R. So302xp

Updated 16 May

The issue has not been resolved yet as I am still waiting for the outstanding parts to complete this model, saying that you are going to resolve and being resolved are two different things, let’s see if you deliver your promises and therefore resolve the issue which is still outstanding.

Updated 23/05/22

Well surprise surprise, a week later and no change, no parts have arrived, no payments have been taken and no one at the customer service team seem to know what is going on, I spoke to Martin who said that the parts will be dispatched over the next week, I replied to Martin that I must have heard that so many times over the last year and a half, and so far nothing has arrived, I asked to speak to whoever was in charge there, surprise surprise no one was available to talk to, I asked for contact names and details for head office, needless to say no details were available to be given to me. This is becoming so so frustrating it is beyond belief. I am more and more determined now more than ever to pursue this to the end. Come on Modelspace listen to your cash paying customers!

I will update again next week when the parts have arrived or not! To be continued….

So verarscht habe ich mich noch ni gefühlt...wenn die Firmen Schufa-Auskunft hätten! dann hat Modell space DeAgostini 0,0.
Mich haben sie als Kunde das letzte Mal gesehen egal welche Modell kommt ich werde da nie nie nie bestellen. Service unter aller S@u! ...wird nur Lügen erzählt oder auf E-MAIL zu schreiben verwiesen und dann, E-Mail mäßig unter dem Niveau! keinerlei Antwort nicht nur das man bekommt andauernd Angebote um Abos auf einen Schlag abzuschließen leider habe ich zur Zeit zwei Abos am Laufen, das erste ist nach fünfte Lieferung gestoppt und das zweite Abo ist zwei Lieferungen vor Ende
Ich habe Menge Geld ausgegeben teilweise angefangen zu montieren und ich bekomme es nicht zu Ende.
Alles für die Tonne.
Leute... nie wieder bei Modell space! die Konkurrenz sind da Himmels weiten Besser.
Mit unfreundlichen Grüßen
Waldemar :-(

Terrible company can't fulfill subscription no refund despite promises
... don't waste your time and money this company is a complete sh@tshow. I have been in contact for over 2 months and still no refund every week I chase and get it is coming soon..... this year ?

Bonjour
Il me manque 6 packs pour terminer la Jaguar.
Le 16-20-21-22-23-24
L’accueil téléphone facile à obtenir, courtois mais la même réponse.
Vous n’aurez peut-être pas la fin de votre collection !?
Comment est-ce possible ?
C’est déjà très cher, mais c’est le choix que j’ai fait et si ce n’est pas terminé c’est de l’argent mis à la poubelle !!!
Merci de l’aide de ce la direction de model space pour trouver une fin.
Il m’a été proposé d’acheter les 6 packs -20% di acheté en une seule fois. J’ai validé dans les temps par mail, téléphone….. et depuis rien !!
HELP ME PLEASE !!!!!
THANK’S