Chris the engineer who attended was knowledgeable ,polite & friendly ..although he was able to identify the problem through no fault of either him or green mobility the part was not available . I do... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Chris delivered the Mobility Scooter and he was such a gentleman, explaining everything carefully making sure i understood. I had measured the scooter to ensure that it would fit through our gate, for... Näytä lisää
Dale was amazing! He called me half an hour before his arrival, giving me enough time to get ready for the appointment. He was very pleasant and helpful, and got my scooter battery changed so quick! V... Näytä lisää
I bought a ZT4 mobility scooter from Green power as when I rang them James was polite and helpful, I called in and tried the scooter and again James couldn't be more helpful. The scooter was delive... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2012, Green Power has grown to be ones of the UK's leading brands within the mobility scooter industry. Our mobility scooters offer innovative mobility solutions for you and your loved ones. We pride ourselves on the extraordinary service we provide which has come from providing high quality, reliable and durable electric mobility scooters and electric bicycles to our valued customers for over a decade. Due to our extensive experience, we have learned to design unique models to match the varying needs of our customers.
Yhteystiedot
Portrack Grange Road, TS18 2PH, Stockton-on-Tees, Yhdistynyt kuningaskunta
- 01134900379
- info@MobilityPower.co.uk
- www.mobilitypower.co.uk
4,6
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very knowledgeable
Very knowledgeable, helpful engineer called Paul who changed the battery and checked the vehicle over but unfortunately he had not been told that I had booked a service and brake adjustment, only about the new battery which has an updated socket on it which didn't fit my older model and required a fitment which he wasn't carrying, he also thought that the brakes were too abrupt and could possibly need a new controller but he hadn't been told to do anything other than a straight battery swap. Paul also said 'the office' would contact me with a new appointment a week ago. I called the office this morning and I am awaiting a call back from an engineer to discuss another appointment.
It does appear that the engineers do not carry a wide variety of spares only a toolkit, and that communication between the office and the field operatives is somewhat haphazard although all seem to be very helpful and polite.
Recommend? Yes!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your detailed feedback. We’re pleased to hear that Paul was knowledgeable, helpful and polite throughout his visit. We’re sorry that there was some miscommunication regarding the service and brake adjustment, and we appreciate your patience while this is being resolved. We’ll pass your comments on to the relevant team to help improve communication going forward.
Green power Fastest mobility scooter
After checking out many mobility scooter sites on the internet ,I became quite confused by the very wide choice and decided on reverting to a Green Power brochure previously required by post. This brochure was certainly well designed and after studying the models advertised , I decided that the Fastest model appeared to be as good as any and without seeing the actual model for real I rang the sales office early July, placed the order and on the 18th August received delivery. Unfortunately after delivery I found the parking break too stiff to operate but within two weeks Marc (who made the original delivery) re visited to put the matter right. Hopefully this will be the only problem during the warranty period or even longer. On the plus side I am very pleased with the scooter so far and look forward to many months of trouble free riding.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your detailed feedback. We’re pleased to hear that you’re happy with your scooter and look forward to many months of trouble-free riding. We’re also glad that Marc was able to return and resolve the issue with the parking brake. We’ll be sure to pass your kind comments on to Marc.
Marc delivered our scooter
Marc delivered our scooter and did the demonstration too. He was lovely and friendly. Explained everything easily and made sure my father in law understood. He waited while father in law tested the scooter and wax comfortable. Explained everything out aftercare etc. top marks to Marc! Thankyou for all your help.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your wonderful feedback. We’re so pleased to hear that Marc was friendly, helpful and took the time to make sure your father-in-law was comfortable and understood everything. We’ll be sure to pass on your kind words to Marc.
The Cellar on the telephone was…
The Cellar on the telephone was extremely informative and helpful.
The delivery man called Paul was also professional informative and did not rush me.
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely feedback. We’re pleased to hear that our team was informative and helpful, and that Paul provided a professional and unhurried service. We’ll be sure to pass on your kind comments.
Happy we the service Paul took time to…
Happy we the service Paul took time to explain things to me special thanks to paul
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely review. We’re delighted to hear that you were happy with the service and that Paul took the time to explain everything clearly. We’ll be sure to pass your special thanks on to Paul.
WAITING REPAIR
ORDERED FEB received mar ,broke apr 69 miles, date to repair may/jun .caiied mid jun repair end july phoned mid july repair end aug. now sept and will have to phone again as the company never contact me . service very poor for a 2229 scooter.
finally repaired 14/9/26 but is 6 month wait acceptable, will try it and see what happens .
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
We’re very sorry for the delays you experienced and completely understand your frustration, particularly having to contact us repeatedly for updates.
Unfortunately, there was an unexpected shipping delay with the replacement parts, which was outside of our control and unfortunately extended the repair time considerably. We do appreciate, however, that this does not make the experience any less disappointing, especially given the length of time you were without your scooter.
We’re pleased that your scooter was finally repaired on 14/09/26, and we sincerely apologise that the process took around six months. We understand why you would question whether such a wait is acceptable, and we’re sorry that we didn’t keep you better informed throughout.
Thank you for your patience and for giving us the opportunity to put this right. We hope your scooter continues to perform reliably, and if you experience any further issues, please don’t hesitate to get in touch with us directly
Had my solid tyres fitted by John who…
Had my solid tyres fitted by John who was very helpful, friendly and even put my scooter in the shed for me so as I did not have to go out in the rain.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely review. We’re delighted to hear that John was helpful and friendly when fitting your solid tyres. It’s great to know he went the extra mile and made sure your scooter was safely put away for you. We’ll be sure to pass your kind feedback on to John.
New scooter
I got my new my new mobility scooter today Dale the service engineer was amazing I couldn't fault him he gave me amazing demonstration on how my scooter worked he was also very friendly and respectful
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your wonderful review. We’re delighted to hear that Dale provided such an amazing service and gave you a clear demonstration of your new mobility scooter. It’s great to know he was friendly, respectful and helpful throughout. We’ll be sure to pass your kind feedback on to Dale.
Very happy customer
Hi. In my third visit from an engineer the second from the same one . Josh he was very good both times New his job and was very polite. I was very impressed and grateful. I gave him a tip I do not do that normally. So thank you to him and green power. It took a while but also well that ends well. so thanks again. Dave. Very happy customer.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you, Dave, for your fantastic review. We’re delighted to hear that Josh provided such a professional, polite and knowledgeable service on both visits. We really appreciate your kind words and are pleased that everything was resolved and you’re now a very happy customer. We’ll be sure to pass your feedback on to Josh and the team.
Chris delivered my mobility scooter and…
Chris delivered my mobility scooter and gave me full instructions, he answered every question I asked and was very informative, his attitude was very pleasing.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely review. We’re so pleased to hear that Chris provided such a helpful and informative service, answered all your questions, and made sure you felt confident with your new mobility scooter. We’ll be sure to pass on your kind feedback to him.
Got possibly the best deal going on a…
Got possibly the best deal going on a superb Mobility Scooter. They really went out of their way to help me.
My Engineer was michael.
Couldnt scan thE QR Code
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your fantastic review. We’re delighted you’re happy with your scooter and the service you received. We’ll be sure to pass your kind feedback on to Michael.
Michael delivered our new scooter today…
Michael delivered our new scooter today and he was extremely helpful and professional, he arrived giving us an hour's notice and answered all our questions, the scooter is brilliant and easy to use, I would highly recommend, thanks
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your fantastic 5-star review! We’re delighted to hear Michael provided such a helpful and professional service, keeping you informed before arrival and taking the time to answer all your questions. We’re so pleased you’re happy with your new scooter and really appreciate your recommendation.
I haven’t had delivery of item yet so…delivery delayed.
I haven’t had delivery of item yet so it’s hard to give an accurate score. However, I was very pleased to receive a phone call from the company explaining that the order was delayed. Phone calls are rare these days and so much appreciated rather than an email. Ask me about this again once I’ve taken delivery of the order.
27. elokuuta 2026
Vastaus yritykseltä Green Power Mobility
Thank you for taking the time to leave us a review. We completely understand that it’s difficult to give a full score before your scooter has arrived, but we really appreciate your kind comments about our communication.
We believe keeping our customers informed is important, especially if there’s an unexpected delay, and we’re pleased that our phone call was appreciated.
We look forward to hearing from you again once your scooter has been delivered and, hopefully, getting you out and enjoying it.
John from green power defo recommend
John arrived promptly this morning to fit solid tyres on my mobility scooter and he done a fantastic job. He’s a top guy and I’d definitely recommend
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your fantastic 5-star review! We’re delighted to hear John did such a great job fitting your solid tyres and provided excellent service. We’ll be sure to pass on your kind words and recommendation.
Greens mobility scooter
Delivery was good. Michael was such a happy chatty man showed us everything on the scooter such a good person with a great sense of humour
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely 5-star review! We’re so pleased to hear Michael provided such a friendly and enjoyable service, taking the time to show you everything on the scooter. We’ll be sure to pass on your kind words.
Vastaus yritykseltä Green Power Mobility
Thank you for your fantastic 5-star review! We’re delighted to hear you received a great service from start to finish. We really appreciate your feedback and support.
Green power where perfect
Green power where perfect. Delivered with keeping us knowing how long he would be"Michael" lovely bloke,took time to go through everything for my partner to ensure his safety. Could not ask for more. Well chuffed 😊
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely review! We’re so pleased to hear Michael provided an excellent service, kept you informed and took the time to ensure your partner felt safe and confident. We’ll be sure to pass on your kind words.
Good delivery, on time!
I had a scooter delivered today by Dale, he was very helpful and polite.
Arrived on time, also had a courtesy phone call a hour before delivery. A+
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your fantastic feedback. We’re delighted to hear that Dale provided such a helpful and polite service and that your delivery arrived on time. We’ll be sure to pass your kind comments on to Dale.
Thank you for the A+ rating!
John came out to change my tyres to…
John came out to change my tyres to solid ones today as i kept getting punctures. He has done a great job. I would differently recommend him
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely feedback. We’re pleased to hear John did a great job changing your tyres and that you’re happy with the service. We’ll be sure to pass your kind comments on to him.
Thank you for recommending us, and please get in touch if we can help you again in the future.
John came today to service my scooter
John came today to service my scooter. He was very polite and professional. Such a lovely man and couldn’t have done a better job. He explained everything what he has done. I am very pleased with whole experience today.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Green Power Mobility
Thank you for your lovely feedback. We’re delighted to hear John provided such a polite and professional service and took the time to explain everything he had done. We’ll be sure to pass your kind comments on to him.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.