Mighty Campers - Perth Arvostelua 

The vehicle was in good conditions, easy to drive and good to take us where we wanted to go. The facilities were comfortable and easy to use.

Staff at pick up were very helpful with the handover process. Had a small issue with the van steps but the mechanics sorted it straight away. Drop off was pretty much the same, no fuss.

I did leave some gear in the van accidentally which they held for me until the next day when I could return to pick it up.

Bad return staff
No reasonable charge

We has a 9am flight and called the contact number provided by the company when picked up the van.
We asked if there was an before hrs drop off and we were told no.
We ended up dropping the van off a day before upon being told by the staff there that yes in fact they do have a before hrs drop off!
They need to train their staff in the offshore call centre to tell customer the correct info
will not be booking through this company again

THL's prelist checkup is something this company needs to address in our opinion!!
On arriving the exterior of vehicle hadn't been washed for some time and the interior was also unclean, and looked as though never been washed or valeted in it's life. Van had done 140,000km.
Our departure was delayed as shower door fell apart on inspection and had to be repaired before we left the depot.
Sink tap nearly falling off. We fixed this.
Sugar in top cupboards (obviously never cleaned from last use).
Vent in roof above bed was covered with thick layer of red dust (should have been cleaned prior to our pickup).
Sliding door alarm permanently on dashboard from pickup.
Locking all doors with key fob, we found only locked the driver and passenger doors, therefore sliding and back doors left unlocked. Only found this out half way thru our trip!!
After travelling 900kms into our trip, we thought we should check engine oil and to our disbelief was just below the minimum mark!! We rang THL and got a helpful person who told us which oil and how much to add.
It's obvious that THL need to upgrade their checklist before passing on to next customer. Customers are paying a lot of money for hireage and one would expect a vehicle to be well presented, clean inside and out, and with no problems from the get go.
Apart from this, the Mercedes van suited our needs and drove well. We traveled 3500kms.
THL just needs to improve their vehicles at pick up. Until this happens, we will use a different company on our next trip to Oz.

Our advice to future customers is to do your homework before booking from THL.

Nous avons loué un van en direct à l'agence Thl de Perth, et ce van fait partie du parc automobile de Mightylite.Mais qui, de Thl ou de Mighty, est responsable du manque de professionnalisme du personnel dans les bureaux et de l'état déplorable du véhicule. Nous voulions un van où il était possible de passer de la cabine avant à la partie habitable, par l'intérieur. On nous a affirmé que cela serait possible, mais qu'il faudrait attendre 24h avant de récupérer le véhicule, avec de surcroît une augmentation du tarif, puisque le véhicule attribué était pour 4 personnes. Nous ne sommes que 2, mais nous acceptons en toute confiance la nouvelle proposition qui aurait dû remplir les conditions. Or le lendemain, on nous propose un tout petit van sale et fatigué qui ne répond nullement à notre seule et unique demande particulière. Après, bien sûr, c'est le pot de terre contre le pot de fer. La politique de Thl n'est nullement tournée vers le client, avec la satisfaction du client comme priorité. Non, Thl est une machine lucrative qui ne prend pas soin de sa clientèle. Donc, aucun espace de négociation, l'intervention sèche et autoritaire de la manager de l'agence est sans appel. C'est ce van ou rien. Et si c'est rien, aucun remboursement. Aurevoir madame!. Inspection du van : plus de 400000kms pour un moteur essence qui donnera des signes de fatigue pendant notre roadtrip de 2 mois; vaisselle sale, moisissures dans le frigidaire, étagères des placards noires de crasse, traces d'infiltrations d'eau à plusieurs endroits, rideaux sales qu'on lavera, système d'ouverture intérieure de la porte arrière qui ne fonctionne pas, matelas/coussins de 4 cms d'épaisseur, très inconfortable pour dormir. Bref, lâcher 2 mois de location pour être obligée d'accepter un véhicule pareil, quelle honte!!! Je tiens quand même à remercier l'assistance téléphonique qui m'a proposée un interlocuteur dans ma langue quand je les appelé pour un problème de voyants. D'après le mécanicien capable de faire un diagnodtic à distance, le voyant moteur allumé était lié à l'âge du véhicule et n'empêchait pas de rouler. En effet, pas de problème jusqu'au retour. Donc pour en finir, Thl ou Mighty, trés mauvaise expérience que nous ne répéterons pas en Nouvelle Zélande. Entreprise à fuir!

We enjoyed our 4 week road trip. Pick up and drop off went smoothly. However we would like to recommend a more thorough check over between rentals. The hot water heater did not work. The catch on a drawer needed adjustment to stay closed. Two curtain track ends were missing. Those things did not affect our overall experience

Vehicle great mechanically,bedding was very basic Especially pillows.We were very disappointed the dvd in the tv would not work,and the motor home radio would not pick up any channels.one led interior light was very dull and needs replacing.

Service from staff from start to finish 5star
Everything you could need was provided
Van was very clean
Van was very easy to drive

Drop off was smooth and effortless

The staff were friendly, the camper as expected, it was overall an easy experience.

Staff for both check out and check in were helpful and efficient. Thank you!

On day of pickup had to wait 3.5hours, with little to no communication from staff. After asking about the delay we were fed some fabricated excuses about minor damage to the van, and engine light issue etc. I was generally disappointed in the lack of transparency about the delay and obvious stall tactics. We were offered a token half day refund and "cleaning package". Main disappointment was not being told what was going on after waiting for several hours.

Van 2.

5. Broken windscreen wiper needed fixing before we could leave

6/10 for cleanliness

Had to wait for our friends van to be serviced before we could all leave, so a 4 hour delay. To be fair, the guy gave us a free tank of fuel and we didn't have to refill the gas bottle so that was a fair compromise - although it shouldn't have been booked out when they knew it was due to be serviced

Great vehicle, amazing customer service at a very busy time.

Good experience, but Mighty is the brand for their oldest campers, so expect lots of noise inside when you're driving (we had to yell at the top of our lungs for the kids to hear us), and broken/ageing bits and pireces throughout the interior. Did the job though.

Drop off experience could be better, pretty manic.

The camper was in great shape and clean. All personnel were great to deal with and very helpful. All in all we had a great experience. Thank you.