Mighty Campers - Perth Arvostelua 

Took over an hour to pick up, it was damaged and dirty and unable to use the bed in the sitting area as it had collapsed. Fridge was broken and door would open when driving. We didn't get everything we paid for including heater. Chairs were broken as well. Luckily it was only for 4 days if it was longer then it would of been more of a problem. Other than that it was fine

Good pickup and drop service and location
Easy to drive vehicle

### Service Failures and Areas for Improvement

I would also like to highlight several areas where I believe Apollo/thl's roadside assistance service failed and should be improved:

* **Failure to provide assistance as promised:** We were repeatedly told that roadside assistance would arrive, but the promised assistance did not arrive within the stated timeframe, and on some occasions did not arrive at all.

* **Lack of proactive communication:** When assistance was delayed or could not be provided, we were not properly informed. We repeatedly had to contact the service centre ourselves to ask for updates.

* **Inadequate response to a progressively worsening vehicle fault:** Despite repeatedly reporting the loss of engine power and difficulty driving, an effective inspection and solution were not provided promptly.

* **Inappropriate support for customers in remote areas:** In Western Australia, where mobile reception is limited and distances are extremely long, simply asking customers to continue waiting without reliable assistance can create serious problems.

* **Failure to consider the customer's travel schedule:** We repeatedly explained that we had to reach Perth to catch an international flight, but no effective contingency plan was provided when roadside assistance failed to arrive.

* **No timely alternative transportation or replacement vehicle:** Once it became clear that the campervan could not reliably complete the journey, a replacement vehicle or alternative transportation should have been arranged much earlier.

* **Customer safety should take priority:** Customers should not be placed in a position where they feel they must continue driving a severely underpowered vehicle simply because promised assistance has not arrived.

I hope Apollo/thl will review these issues not only in relation to my compensation claim, but also as an opportunity to improve its roadside assistance procedures so that another family does not experience the same situation.

Good service, friendly staff and easy process. Happy with the experience.

Staff is friendly and knowledgeable. Able to explain everything about the campervan. Location of collection is acceptable.

Tout c’est très bien passé avec le camping. Aucun soucis. Et les professionnels très à l’écoute.
Nous sommes très contents de nos 3 semaines de road trip

Overall we had a great experience renting our first campervan with this company. Although the service centre was very busy, the staff were efficient, patient, knowledgeable and friendly. We did have some problems getting through to them via phone, so recommend going into to the centre in person. We loved their exchange/pass- it - forward library where you can pick up grocery and other items previous campers no longer need. Great idea!

Although we chose the budget option there were a number of niggly little things wrong. Some could have been resolved with appropriate instructions or notices in the campervan.

The product that I chose came with the Platinum Pack which makes everything so much easier. It came with all the amenities and covered insurance so that you could drive with ease.

I did have a blockage in the shower, which I gave the company a call and they provided a solution for that as well.

One thing I hope they can improve on is to provide shuttle services to and from the Airport, it will make so convenient that way.

Last pick up at 3:30Pm could be a bit limiting too, hope the timing could be extended.

If I could leave 0 stars, I would. Booked a Big Six 6-berth with the Platinum Pack for a 10-day WA trip. Vehicle developed a ceiling leak above the driver’s side bed early on, which we reported. It wasn’t resolved, and worsened overnight to a second leak from the back window, soaking our pillows and bedding while we slept. When we called support at 10pm for help, we were only told to find a hotel, with no rooms available in a small town and no supervisor reachable, we had no real solution. On top of this, we had to top up the engine oil ourselves on day one, a headlight was faulty, and the linen kit we paid for wasn’t actually in the van. Genuinely disappointing for a vehicle marketed as premium-covered, and the after-hours support fell short when we needed it most. Getting even a one-night refund took real effort, and a branch manager I was told over the phone would meet me in person never showed up. For a premium-tier rental, the follow-through on resolving this simply wasn’t there.

Very informative and easy to use friendly staff quick pick up and drop off was fantastic 😊

Booking online was very easy, during pickup there were a lot of people arriving for pickup at the same time so there was a significant wait - not sure if something could be added to either booking or follow up email to inform of number of bookings so you are aware.
Staff were fantastic, very friendly, helpful & knowledgeable which made everything easy after the wait.

Our road trip was great, the mechanic part of our campervan worked perfect during over than 7.000 km However the equipment it’s a little bit poor, even with the platinium option; 2 plates, 2 forks, 2 glasses… you need to clean everything everytime you used. When we pick up the campervan the staff told us that they don’t have chairs (wich were included in our pack) but we could buy 2 by a maximum budget of 30$ each and when drop off they will refound us, the problem was that we coudn’t find any chair for less than 40$ so we stayed without chairs during our roadtrip. We would apreciated another blanket for winter nights, they provide one too slim.
Excepting this everything was fine.

Quality vehicles, knowledgeable staff, helpful people when I needed to call for help.

The vehicle was in good conditions, easy to drive and good to take us where we wanted to go. The facilities were comfortable and easy to use.

Staff at pick up were very helpful with the handover process. Had a small issue with the van steps but the mechanics sorted it straight away. Drop off was pretty much the same, no fuss.

I did leave some gear in the van accidentally which they held for me until the next day when I could return to pick it up.

Bad return staff
No reasonable charge

We has a 9am flight and called the contact number provided by the company when picked up the van.
We asked if there was an before hrs drop off and we were told no.
We ended up dropping the van off a day before upon being told by the staff there that yes in fact they do have a before hrs drop off!
They need to train their staff in the offshore call centre to tell customer the correct info
will not be booking through this company again

THL's prelist checkup is something this company needs to address in our opinion!!
On arriving the exterior of vehicle hadn't been washed for some time and the interior was also unclean, and looked as though never been washed or valeted in it's life. Van had done 140,000km.
Our departure was delayed as shower door fell apart on inspection and had to be repaired before we left the depot.
Sink tap nearly falling off. We fixed this.
Sugar in top cupboards (obviously never cleaned from last use).
Vent in roof above bed was covered with thick layer of red dust (should have been cleaned prior to our pickup).
Sliding door alarm permanently on dashboard from pickup.
Locking all doors with key fob, we found only locked the driver and passenger doors, therefore sliding and back doors left unlocked. Only found this out half way thru our trip!!
After travelling 900kms into our trip, we thought we should check engine oil and to our disbelief was just below the minimum mark!! We rang THL and got a helpful person who told us which oil and how much to add.
It's obvious that THL need to upgrade their checklist before passing on to next customer. Customers are paying a lot of money for hireage and one would expect a vehicle to be well presented, clean inside and out, and with no problems from the get go.
Apart from this, the Mercedes van suited our needs and drove well. We traveled 3500kms.
THL just needs to improve their vehicles at pick up. Until this happens, we will use a different company on our next trip to Oz.

Our advice to future customers is to do your homework before booking from THL.

Nous avons loué un van en direct à l'agence Thl de Perth, et ce van fait partie du parc automobile de Mightylite.Mais qui, de Thl ou de Mighty, est responsable du manque de professionnalisme du personnel dans les bureaux et de l'état déplorable du véhicule. Nous voulions un van où il était possible de passer de la cabine avant à la partie habitable, par l'intérieur. On nous a affirmé que cela serait possible, mais qu'il faudrait attendre 24h avant de récupérer le véhicule, avec de surcroît une augmentation du tarif, puisque le véhicule attribué était pour 4 personnes. Nous ne sommes que 2, mais nous acceptons en toute confiance la nouvelle proposition qui aurait dû remplir les conditions. Or le lendemain, on nous propose un tout petit van sale et fatigué qui ne répond nullement à notre seule et unique demande particulière. Après, bien sûr, c'est le pot de terre contre le pot de fer. La politique de Thl n'est nullement tournée vers le client, avec la satisfaction du client comme priorité. Non, Thl est une machine lucrative qui ne prend pas soin de sa clientèle. Donc, aucun espace de négociation, l'intervention sèche et autoritaire de la manager de l'agence est sans appel. C'est ce van ou rien. Et si c'est rien, aucun remboursement. Aurevoir madame!. Inspection du van : plus de 400000kms pour un moteur essence qui donnera des signes de fatigue pendant notre roadtrip de 2 mois; vaisselle sale, moisissures dans le frigidaire, étagères des placards noires de crasse, traces d'infiltrations d'eau à plusieurs endroits, rideaux sales qu'on lavera, système d'ouverture intérieure de la porte arrière qui ne fonctionne pas, matelas/coussins de 4 cms d'épaisseur, très inconfortable pour dormir. Bref, lâcher 2 mois de location pour être obligée d'accepter un véhicule pareil, quelle honte!!! Je tiens quand même à remercier l'assistance téléphonique qui m'a proposée un interlocuteur dans ma langue quand je les appelé pour un problème de voyants. D'après le mécanicien capable de faire un diagnodtic à distance, le voyant moteur allumé était lié à l'âge du véhicule et n'empêchait pas de rouler. En effet, pas de problème jusqu'au retour. Donc pour en finir, Thl ou Mighty, trés mauvaise expérience que nous ne répéterons pas en Nouvelle Zélande. Entreprise à fuir!