Mifoaudio Arvostelua 

I bought their new earbuds MIFO 05 PLUS on their website. I received them and I was happy with the overall quality the first day. However, after using them for a few days, I noticed that the left earbud was defective. So I contacted them and they tried to stall, making me do the same tests twice and taking their time to respond. Then they said you can return the product and we'll exchange it..... but you need to pay for the return. I received broken products and now I need to pay more for it for their mistake. If I would have bought them on amazon.ca, I would have had no problem returning them. Then I asked for a refund and they said there's a possible 20% restocking fee. Avoid this company... if you really want their products buy it on amazon, they will protect you from them.

I purchased Mifo 05 Plus directly from the Mifo website 3 months ago and now I have an apparent tiny part went loose inside the earbud when it accidentally fell off my ear (that was another issue with me that earbuds wouldn't stay fit with any size of silicon tips). Now this part is making an annoying shaking/ rolling noise inside the earbud everytime when I move. So I contacted the customer service and asked what they could do since it's still under 1 year warranty. Simply put, the customer service is NOT willing to work with me or whatsoever. I explained the issue in the very first message and their first response? "Please explain the problem so we could bring it up to the right department." Okay, I had just written a whole novel explaining the issue but sure, I broke down the problem so they could understand the issue better. Next reply from the customer service? "We would just like to know, did the earbud fall?" Yes it did! Are you guys even reading my messages? So I pushed a little bit to narrow down their response to either yes or no to fixing the earbud at the manufacturer or totally replacing for me. And what the customer service said? "We would like to know, has this has affected the earbuds' functions in any way or has this caused any issues?" YOU'VE GOT TO BE KIDDING ME! And they only reply once a day so it took me 5 frustrating days just to go back to the very beginning of the conversation. Mifo is a huge international brand and the service cannot be this bad after I paid almost CAN$150. Besides, I tried to call them to speak directly since email complains wouldn't go anywhere, but a shocker, they don't even have a phone number posted for us to call. I couldn't find any numbers for Mifo Canada, so there's nothing I can do but call my credit card company to file a dispute and request to launch an investigation to get a reimbursement. These guys are no different from one of those Chinese fraudulent shopping websites on Facebook. Trust me, I've been defrauded once on Facebook and it's exactly the same experience with Mifo!

O5 Plus buds.... Bought these from the mifo.ca website, mainly due to the customer and press reviews on there - particularly about battery life and about them being designed for sports usage and being "impossible to dislodge". The purchasing experience and delivery were good and the buds are well constructed, as is the charging case. However, there were a lot of glitches on the bluetooth connection to my Android phone wiht sound dropping in and out at first. Worse though... on the first use (after testing different sizes of the various tips that came with the product and making sure i had the tightest fit possible) one bud was dislodged during a light jog and sadly lost in some bushes.
I contacted their customer support to explain the ease with which the bud was dislodged. They offered no explanation or recompense on this. I then asked them if i could order a replacement bud. They first said yes of course... but only from the US website (i would incur shipping and conversation rate charges - but that was ok from my point of view to have a working set). When i checked the US site, there is no option to buy a replacement O5 Plus bud. I contacted them again. After multiple emails and online chat exchanges, they agreed to escalate my complaint to their management. After further chaser emails, almost a month later, they advised that their management said there is nothing they are prepared to do to. Basically, buy at your peril and be prepared to lose these and deal with glitchy sound (on android anyway!) and terrible customer service. HIGHLY NOT RECOMMENDED!!!!!!!!

Stay clear of MIFO, they are crooks

I had a great experience with Mifo, so unsure what the fuss is about. Here is my experience in detail:

Ordered the O5 Plus earbuds and received them about 3 days later in Toronto. Upon using for the first time I had a bit of confusion on pairing, but I am a bit long in the tooth as they say so not surprising. I reached out to Mifo on their website chat and was immediately assisted. They solved my problem and the earbuds are truly a marvel, perfect for my daily runs and well worth the money.

I recommend this company to anyone willing to give it a go.

I bought a Mifo 05 directly from their Canadian online store. Received the set with protective films missing and 6 sets of varying sizes ear buds, instead of 7 sets as advertised. Contacted Customer Service who promptly explained that because they were made in China, they had to be opened and sanitised. Asked for evidence and I promptly complied with a photograph. Thereafter, everything went dark. No more replies to my subsequent emails.

I now believe I have been sold a refurbished set - hence the missing protective films and one set of buds less. I no longer believe their story about the set having to be santised because it was made in China.

Please get back to me Mifo Canada. I paid for a brand new set. Not a refurbished set. Honour your obligations to your customers.