Mears Group Arvostelua 

Im in a council house so called mears to repair my shower. They came out last Tuesday said they would return the following tuesday to repair my shower (no show) no phone call nothing. So I called them. They said sorry my lady was off poorly so sent someone else wrong who didnt know what for and didnt have the items to fix my shower so stayed in all day for nothing. Still no call to rebook me in. Absolutely appalling company

Terrible left me three years begging little boy’s prentice 5 weeks training thts them handymen a rather call up bob the builder even big guys are no right not joiner’s plumber or work men joke and should be shut

A 0 would be more appropriate. I cannot understand how are they still in operation?!Absolutely appalling all around.

Wayne from Mears is a sexual predator who made sexual comments about my 5 year old and they lied that they did an investigation and he denied it and they covered for him and said the conversation never happened. They have covered up for a sexual predator and the little boy with him witnessed it and lied to. This is deeply concerning and disgusting.

Repair man turned up 45 minutes late, despite the work order being to refit my immersion heater completely and correctly. They decided to just replace a pump which was not the full scope of works needless to say nothing got done and I wasted a day off of work to accommodate these clowns messing me around.

I know most of the reviews are negative but I can't understand why the rating for Mears is so low.

I have always received fantastic care, service and support from everyone there. When I call them about a faulty lift (quite often) they arrange for an engineer visit usually the same day!

If I call up about a plumbing problem they send a plumber the same day (or next day if it's not urgent). If there's a broken security gate they arrange repair usually the same day. Same with communal lighting.

Honestly, if you're cool and respectful I can guarantee you'll get great service. At the end of the day Mears are genuinely trying their best to give a great service, just be aware that the person you're speaking with is very likely overworked and underpaid.

Thank you to everyone at Mears for always providing great advice and service.

I had William ( Joiner) from Mears who came out to my property to attach a new shower door, he went above and beyond as he also attached beading around my bath. I would highly recommend William he was fantastic, he even cleaned up after himself. It was a pleasure no stress what so ever.

The words I wish I could have used on the phone with the unsympathetic man I spoke with. Housebound and boiler not working again. Apparently because the boiler turns on and gives me an entire 60 seconds of heating in only the kitchen and bathroom before completely shutting off, it doesn’t warrant an emergency visit, despite it reaching -1 tonight. Ground floor bungalow too and recovering from surgery. These people are useless and I hate them. They only repaired the boiler last in October. They never fix anything, always cause conflict and should not be employed by the council.

I could have learnt to replace my floor myself in the months it took them to get round to doing it. Come to think of it the 9 total days I took off work while they repeatedly didn't show up would probably have paid for it too. Criminals honestly

How bad there are they don't care about people how they live only care about getting money from Redbridge,
I've been chasing them more then 4 months to sort my bathroom still waiting ✋️ ,I don't nkw how they operate with government contracts, mears are the worth company to fix your problem,
For that they have only one star 🌟,

I don’t think they even deserve one star all types of crazy in trained men no manners and never want to take off there shoes when entering your home make false reports plus they leave your building with no lights were I’ve been attacked by unknown guys hanging out and smoking weed very dangerous but they don’t care

Always they play game..they said they want to come between 12 till 4pm..I stay at home and waiting for them after when they come they do not fix nothing and they say sorry will come next time..they did 3 times and nothing fix..

Appalling service. They were meant to do a repair today and didn’t turn up. They hadn’t arranged the appointment and I only found out they were coming by calling the council helpline. I can’t communicate directly with them as they appear to have disabled their phone. I have been trying to call for the last two weeks. Thanks to their non existent service I will have to continue putting up with rats in my home over Christmas.

Really rude oldish lady at 13.42 Sunday 14,, would refuse To pick up phone and help disabled person I called at least over 15 times not good

The engineer came yesterday to fix the bathroom, but they turned off our hot water and we have had no hot water since. I have called the company several times, and each time I am told that an engineer will come within 24 hours — but after 24 hours, I am told the same thing again with no action. This situation is very frustrating and unacceptable. We need the hot water restored urgently, and I would appreciate a proper follow-up without any more delays.

We had a leak in our shower tray, problem been going on a long long time.
Many Engineers have come to repair it in various ways, all completely unsuccessful. Leaking into ceiling of kitchen, crack approx 8 ft long, Mears we’re going to repair ceiling before sorting out the leak so we had to ask for them to sort leak out. Engineer said shower doors are defective so I need new shower doors to fix leak., as from today, nothing has been done to engineer satisfaction, guy turned up to do leak, but he pressed the bell and walked straight away without waiting for me to answer door, I have him on my door cam. Mears is a joke. Absolutely useless. Come on havering sort this out before my ceiling falls in.

Emergency plumber lying about leaving voicemails and then refusing to come back out. This is after 2 other operatives have been out and not resolved the issue. This company really needs a kick up the ass. They should try putting themselves in the customer's position. We can't use our kitchen sink or washing machine

1941 house in Eastbourne recently had a brand new front door fitted the finished product was a door that was too small for the structural opening and finished with white tacky pvc trip not fitted properly and what I can only imagine was at least 20 tubes of silicone used!!!
Mears should change their name to bogdit & scarper
The original opening is 900 x 2140mm
The door they fitted is 880 x 2080mm
I work in construction a 5mm tolerance is acceptable on each side

This company really needs to improve their customer service.
I was spoken to extremely rudely on the phone today, but this was nothing compared to how the tradesman treat my 91 year old parent today.
He tried to tell him he had repaired his light hoping the fact that has lost 75% of his sight didn't matter. Luckily his son in law arrived just as the tradesman tried to leave. He said a light flickering on and off and putting bathroom into darkness was ok because it worked sometimes. He was asked to replace the light, which after a call to his manager agreed to do, but very angry about it. He finished the job, stormed out of the house without saying goodbye or even saying job was finished. Complaint will be going into local authority.

Mears has a excellent contractor his name is NANA in London, when you need something done and properly by someone that is kind , friendly, knowledgeable and has excellent workmanship. He is your man. If I could give ten stars I would. Mears you need to clone that man