Mears Group Arvostelua 

Poor. Use my recycle bin to get rid of their industrial waste. Leave the work area dirty.
Dont express any frustration as they play the woke card and terminate the calls. Customer service are aloof and dont place the customer first. Awful company, work personal, and overcharge for their work. Absolutely useless and avoid if you can.

Terrible . Avoid at all costs

I have never come across such an incompetent bunch of workers and landlords. They manage a property below me in Stevenston North Ayrshire and there has been ongoing issues with rats & unkept Gardens covered in dog mess for nearly 2 years. No reflection on the tenant who is lovely and unable to cut the grass due to not keeping well. Her kids, one who is disabled are unable to safely enjoy their own garden. Landlords and Mears should be ashamed. Jane Marshall and Anthony Keenan I have never come across 2 people that cant even acknowledge or reply to email between them. Never Available on the phone either
Next step of complaint ready to go from my end but I would stay well away from these cowboys

Shocking! Impossible to get hold off have waited 2 years almost for this repair to happen, when you do get an appointment for a repair you wait in and they cancelled the job without notifying customers along with no explanation as to why.

Was told mears coming out to do work on house bean waiting for work to b done since 2022 they have done some of it but was told Wednesday that mears was coming out Thursday morning to put new tiles in porch and it is now 12.50 pm Thursday and no one has turned up yet so what is going on it was ment to b 1 day's work if u r council tenent mears r the worst firm out their so if got the money get it done by a good firm and u can charge the council for the work and at least u know it is done right mears u got 1star was going to give u no stars but phone won't do it ont hink to say to mears get your finger out and get job done on time

Unprofessional

This band of buffoons have consistently failed to achieve the very low standards they set themselves. I agree with other reviewers that Mears appears to see these situations as work-creation opportunities. They deliberately stretch the work out as long as possible to extract the most money from the council taxpayers of Exeter. They also do not like being held accountable. I recently contacted the housing assets surveyor who very quickly got things moving. Mears obviously did not like this and is now playing petty power games and deliberately delaying the internal works in a pathetic attempt to establish dominion. They are truly awful.

How these people get away with contracts is beyond me. Bodge job everything,cheap as possible. They create work with simple jobs so they have to come back out and say they're "affective" they're *really* not... most recently I've had a 2 year long disrepair battle going on, still uncompleted and my solicitors at gowing law have told them it's a breach of contract as they have instructed them supposed to hack off 2 m square by 2 meter square of plastering by my front door, left wires dangling covered by "gaffa tape" to "make it safe" took over a week to get electrician out, planner never called me back when I was told they would. Always show up when your not in dates and times are never given. I would never use if I had personal choice.

How this company has Government contracts is mind boggling. Especially the MOJ.
Staff have no previous experience working with offenders or CJS. Nor do any managers.
Staff who support vulnerable adults after their release from prison cannot relate to their clients due to lack of experience, and most including managers can't even complete risk assessments let alone follow them. Staff are to support both men and women in the community alone, within the property supplied my mears some of which are HMOs snd have multiple tenants. This was put in place to save money so as to win the contract. Before this every visit was co.pleted with 2 people attending. Mears do not give a shit about their staffs safety AT ALL.
Staff google clients to read up on their offences then discuss with other members of the team and share their unwanted opinions and negative comments with each other. Disgusting !.
Hopefully a better company that genuinely wants to make a difference will win the next tenure. Can't Wait.

Selling out our country for money!

If I could give no star I would, absolute drain on society. Does not help the people it was set up in the first place to help. Defund this woke virus of a company.

The mears inspector that was at my property yesterday is not welcome back ,Chris I belive his name was ,arrogant, rude ,disrespectfully,changed his attitude when the council inspector turned up ,I remind you this is my tenancy and I pay the rent ,have some respect for peoples homes,considering this work has been on going since September,and still not completed, mears didnt turn up today as expected so I have 5 fist size holes letting in water ,wind, rats ,why don't you all come in

I saw a video on utube one of the operatives was chasing someone ramming them and trying to fight the driver . How good the recruitment team must be . It was absolutely shocking

Today I supported my mother move furniture ready for Mears to undertake some works to her council property. I was sat in lounge having taken annual leave bearing in mind I travelled 50 mins to help in order for a rude and arrogant worker to turn up. The way he spoke to my mother was absolutely sickening. They treat council tenants with no respect or decentee..the sooner the contract expires the better for the council they are clearly defrauding the system on their work with them refusing to actually mitigate the issue at my mothers property. Disgusting organisation

Manager abusive , receptionist abusive let me down with times today been lied to and spoken to unprofessionally strongly recommended alternative.

These people SHOULD NOT have a government contract. Their quality of service is appalling there is no after care follow ups and they do not resolve issues only set up future jobs for themselves by temporarily fixing things

I had a good experience this time. I live in a Council house and since moving in a year ago I always felt the gas heating was a bit quirky, it comes on and goes off and there is a smell of gas, though that could be the next door neighbour.

Someone came and tested it and all was apparently fine.

Same guy came back the next year and insisted on cranking up my boiler to a much higher temperature than I usually have it on, waste my gas, water and even electricity, I was not impressed.
Then he cited me because I could not find the remote which I have not needed since it is summer, but I pointed out the intermittent red light which comes on and goes off on the device?

I generally don't use heating during summer.

He put in for a replacement after he left and I found the remote...

F21 error on the boiler started after he left, reset worked ish off and on.

Still not really using the boiler at the time as it is only used for central heating and to give hot water in the kitchen.

As Mears were coming out to replace the remote I got the engineer to check the F21 error at the same time, grateful that the engineer was able to fit this in while he was here.

He did various tinkering with the boiler and got it to work again, out the door and within 10 minutes it had stopped working again. Fortunately he was still in the car park, so I got him to come back, he was very nice, fiddled around again and 15 min later he got it working again.

Ofc when he left it stopped working again.

So had to book another appointment and he came out again, tested everything, replaced, pretty much every part except one and it started working again, until it stopped again.

He then told me they needed to order a part, offered me 2 fan heaters to tide me over.

Thinking that it would only be a day or two for the part to arrive, I declined the fan heaters...

It took 2 weeks for the part to arrive and book a new appointment, bitterly cold and regretted not taking the fan heater option.

He completed the job and heating worked, it has been such a relief to have heating over the rest of the cold nights through November into January 2025, so I am really grateful to this engineer for sticking with it and making sure the boiler got properly fixed.

While I found the gas safety inspector a right pain and a bit abrupt and lacking in social skills, the engineer was great and I have to accept that if the gas safety inspector hadn't run the boiler at high temperature I never would have known that there was a problem until it was too late.

Absolutely appalling service by Mears
No show despite multiple appointments confirmed.
Clueless agents over the phone.
Impossible to get in touch as they rarely answer.
How can a company this bad be still in business?

They keep cancel my appointment. Waited long time for some to fix the toilet. I called them a lady hang up phone on me .

I think I've just spoken to the rudest female representing the Mears group. Said my windows were going to be replaced, and they were coming out on the 7th of January, I said isn't that to measure up or replace the windows, she proceeds to say in a loud voice " you'll get a letter " I repeated is that to measure up for new windows, or are you replacing them, she booms out " you'll get a letter in the post. The workmen have always been so polite and helpful, I have no complaints at all, however maybe the female who rings customers, should go back to school, or at least basics on how to interact with people, zero people skills, extremely angry, rude lady. South Cambridge branch