Maine Lobster Now® Arvostelua 

Ordered 50 lobsters in mid June for a party on July 4th. Checked in on July 1st and they were "being packaged for shipment".
On July 3rd they canceled my order with no phone call, no email, no notice whatsoever. I only found out when I checked to see where they were. That's just a bad way to do business. The lesson here is: Buy local! This place is too undependable.

I am from the Cape Cod area now living in Dallas Texas. I love Main Lobster Now! Excellent product and excellent service. When that box comes I feel like I'm back on the Cape. Thank you MLN!

Wanted live lobsters for Fathers Day but we ordered too late..received the four pack 2-21/2 pounders...all were alive and kicking and the tail and claw meat was sweet and succulent! We will definitely order again...no reason to search locally as long as there are mail order companies like these guys! We enjoy lobster on birthdays and holidays and these were perfect!

Zero stars if I could. Their overnight delivery is full of crap $600 order down the drain. They obviously dont care about their customers. I put in an order a month ahead. Even called the day before delivery to make sure itll be here in time for fathers day... the guy said yes! Its going out tonight.. nothing arrived. No phone call no nothing!!!!! I had to make the call first and find out that these lazy bums didn't do their part and ship my lobsters out. I had a huge party that day with no lobsters.. the idiot on the phone sounded like he didnt have no care in the world.

Ordered lobsters for father’s day. Maine lobster now did not include the apartment number. FedEx called them when they couldn’t deliver and were given the apartment number. FedEx could not redeliver that same day. When the package arrived, my father received dead lobsters for father’s day. Customer service was extremely rude. They refused to take responsibility. Don’t order from them. If something goes wrong, they won’t do anything

A little tucked away but awesome customer service!

So, I’ll be honest. Spent $270 and when the package arrived and I opened it I was extremely disappointed. All the items were supposed to be in portioned vacuum sealed bags. I got a Ziplock bag with everything SLOPPED inside. The packaging of the whole order was despicable. I called customer service who basically said sorry... Offered no compensation and said I should have gotten a picture. When you Pay top $$ and you don’t get what you ordered you should automatically be offered a refund of some sort. Ohh, and they forgot to ship one item. Crazy, Sad Customer Service and really didn’t care.

Got a wonderful box of live lobsters, scallops, lobster bisque, awesome maine corn and a butter warmer - all for $112.00. Unbelievable. I've been having and treating friends to amazing seafood for several days, and I still have more. Definitely recommend and will order from you again. Thank you!

Order arrived by date requested. Lobster was alive and everything else was still frozen.

I recently ordered Live Lobster, Large Scallops, and Marshall Cove Maine Mussels. This was the best seafood dinner I have had in many years. I wish I would have found MLN a long time ago. Very fresh seafood, very fast shipping, nicely packed, and all Lobster alive and happy, and all at the best price online. Arrived all the way to Utah in less than 24 hrs after shipped.
Thank you MLN for a great product and fast service!

At first I was very upset because my package never came and it was for my daughter’s birthday. However Taylor reached out to me and offered to reship my full order! Even though I had a bad first experience I would still recommend MLN because their customer service worked with me until I was satisfied.

I ordered three lobster to be delivered prior to first week of May. They were not delivered. I called UPS, was referred to back to MLN, MaineLobsterNow.
I spoke to a representative, Slade. He told me unless UPS called him then he could do nothing.
A week of phone calls and back to Slade. Sorry, no investigation as UPS has not called us.
More phone calls, back to Slade. Okay, I'll start an investigation.
UPS, emails. to me, your package is missing. Your package is damaged. Your package is empty. We notified the sender is attached to each email.
No refund.
Called back today and Slade again answered the line. He did not seem happy to speak to me, a bit hard of hearing today also. He had me repeat the 5 digit order number three times, five minutes apart. He then said well, what do you want? I want a refund. All previous calls he kept trying to get me to reorder. Sorry, my wife's birthday was a month ago.
We will see if we do get a refund.
I think Slade should change his name to Surly, more fitting to his attitude toward customers.

Ordered a few Lobster Tail, Crab Meat, Bacon wrapped scallops and Lobster Mac.
First That Lobster Mack Hit the Target 100% *****
Tails were Perfect!
Great First time experience and I will be ordering again in the NEAR Future!!!

Thanks for Speedy Delivery

I purchased 10 pounds of fiddleheads to be shipped to Florida after receiving a rotten bunch from another vendor. These came next day and they are beautiful, green and crisp! The ice packs were still frozen! Very pleased!

Not sure why all the negative reviews for their customer service. We placed an order and it arrived as expected. We were, however one soup short. When I contacted C\S, they quickly rectified the problem via a refund. No hassles, no problems. The food itself was wonderful. There were no cooking instructions in the box but they are on-line so that was not an issue. The filets were fork tender and the lobster was good as well. We will be ordering again.

Ordered yesterday and arrived just before noon next day. Lobsters look delicious, thank you Maine Lobster Now! You guys are the best!

l will definitely order again. Took a star off because they charge 10 dollars for insulated packaging which is a Styrofoam cooler inside a cardboard box. Shouldn't that be included? Oh yeah there was some slight leakage due to the lid on cooler not being taped down. Now the pros. Lobster Tails,Scallops and Kate's butter were absolutely delicious. And gotta say received my order 19 hours after I placed it. You can't get no better than that!!! If I could I would give it 4.5 stars.

I order seafood often from as far away as Alaska and never Have I had an issue or am I expected to buy insurance - my Oder was supposed to be free Next day shipping. I buy from this semi local company 2 states away and it’s not delivered for 2 days and then Ups claims package damaged and product was scrapped - shipper responsibility but Maine Lobster Now refuse to replace the $233 Order and instead they offer a discount for me to repurchase again what I never received! Stay away from this company!

I live in a small town, Bay City, Texas. I gave my friend a gift certificate for Christmas. She ordered the lobster to serve at a gathering on their ranch here in Bay City. and had the lobster delivered to my house. The lobster was promptly delivered by FedEx. It was packed with ice packs and seaweed. All 10 lobster made the trip. They boiled the lobster that evening, and I can tell you... it is the best I have ever eaten. Fresh and delicious! I am re-ordering today... for my son in law's birthday in Ohio. I will, no doubt, order again.

Terrible service. Don't order from this company.

My first order was great - arrived late in the day, but in time for dinner, and everything was fresh. So I ordered again for the holiday weekend.

The order NEVER showed up. The only notice I received was a cryptic note from UPS that "delivery would be rescheduled". This was TWO WEEKS AGO!
Phone call unanswered as they were "closed over the weekend". (After pushing a holiday promotion and advertising Saturday deliveries). My first email went unanswered.

I waited a day for reply to my second email to company - "wait for the box to show up and then call us." NEVER showed up.

But, I got a survey a few days later. (Not a smart idea to send a survey when you have a customer inquiry open).

Still, no response, and no box.

I have checked my credit card and no refund.

Today, I sent third email, and they finally replied, offering to send a "free" replacement. For something I already paid for, plus insurance! Unbelievable!

Just terrible customer service. I don't know how they stay in business.