Maine Lobster Now® Arvostelua 

I've ordered 3 times from this company. The first time everything arrived on time and as ordered. The second time, the pound of butter was left out of the order. This final time, the lobster was left out. Based on my experience, if you order from this company you have a one in three chance of getting what you ordered. Customer service offered to refund my money for the lobster but refused to ship out the lobster that they forgot unless I bought another $70 worth of product. I'll go back to my regular lobster company in Portsmouth NH.

Just tried to order over the phone. Getting questions answered were like tooth extractions. This woman took my order then played, I'm not coming back for 60 seconds, so I left. We'll have steak on Christmas.

Order 1.5 to 2 pounds. $25 each .
When lobsters arrived most dead and small like baby lobsters. Fault advertisement. Lies .

My third time ordering from Maine Lobster Now
Ist Order, Fresh 2lb lobsters
2nd Order, 8 1.75 lb lobsters and 6 pounds steamers
3rd Order, 3 pounds Frozen Lobster Meat
Originally from New England (MA) I appreciate quality seafood. Not one criticism of any product, quality or
freshness. My 4 star vrs 5 star rating is based on Fed Ex deliveries.
E. J. Villeneuve
Florence, SC

Cost of crab&salmon $303.45 received five days later, spoiled. Be aware you will pay for ice packing $10.00 & insurance $8.50 buyer gotta read fine print:( not happy about this.

I received ( 2 )1lb steamers clams. (2) 1.5 lb. lobsters (2) clam chowders, (1) lobster bisque, (2) crab cakes,
& 2 Whoopie pies. With 2 she’ll crackers, 2 butter warmers, who,e lemon, Maine sea salt 2 lobster bibs, 2 place mats and a Kate’s butter single stick. Arrived day of my birthday beautifully packed. Everything very, very fresh! The meal was fabulous. Thank you to my daughter and thank you Maine Lobster Now. I would recommend you highly.

Ordered lobster roll kit for 6 rolls and lobster bisque. For 6lobster rolls they sent one pound of lobster meat. A little skimpy I thought, not even 1/4 pound per roll. Checked other places of course after the fact and the rolls at Kellys had 1/2lb. Live and learn. Should have read the complaints first

I have ordered three time from this company. 3 times had to call customer service. Underweight items and under count scallops on orders. Of course, dealing with service is a pain. Had to take a picture, send them an email. They did make right, but a pain to do so. Third time I had underweight lobster in the bag. They sent 1/2 lb. instead of 1lb (clearly you could tell) This time I had to weigh the item on my own scale and take that picture, send it to them and yes they sent the correct bags. this was pretty bad customer service and their quality control in the warehouse is horrible. (I hope they fired someone over this) Unless they are tying to make more money from underweight items. Customers should not have to do this. I received no extra items or store credit,, no offer of such, just a we're sorry this won't happen again. Hmmmm, 3 times and over $1,000 later.... don't know if I will go back to this Maine Company as their are many others who will ship lobster.

FedEx failed to deliver my order as scheduled on Friday. Instead they delivered rotting lobster rolls on Monday. Maine Lobsters Now insisted that I take delivery of the reeking box in order to receive a refund. Be aware that you risk having to keep a disgusting box at your house until your next trash day if you order from them.

We were 100% pleased with our order. It arrived exactly when they said it would. It was well packed and absolutely delicious. I think New England lobster is the best in the world and this was exactly that, yummy authentic Maine lobster, and great swordfish.The quality was so far better than supermarket variety, so we will definitely ordering again. The shipping makes it expensive, so we can't do it every week, but will do it when we want to treat ourselves. I wish I could order from them every day.

I'm really fit to be tied. I placed an order in later July. I received a lobster tail that was greenish in color. Is it toxic? I don't know. I contacted the company, they told me to send them the order number and a color of the lobster and I did. I am still getting the run around. After numerous emails, and speaking with their staff, nobody knows what to do!! Then a woman sends me an email saying I must have had it for 3 months when it was less than a month that I contacted them. PLEASE STOP PLAYING WITH MY TIME AND MONEY!! PLEASE SOLVE THIS ISSUE! AS YOU REQUESTED, I STILL HAVE THIS TOXIC LOBSTER FROZEN AWAITING YOUR RESPONSE.

Ordered live lobster and other seafood for an Anniversary dinner. Contacted customer service when it did not arrive as promised, and told that minus their additional $10 "insurance" fee, there was no refund, replacement, or credit. Website says, "Free 1-Day Shipping and No Saturday Fee/$100 min". One would think their relationship with Fedex would provide them with some leverage. Item sceduled for Friday, did arrive Monday. I wish I could post the smell of the dead lobster and defrosted seafood that went directly into the trash. Happy Anniversary from Maine Lobster Now!
Update.... 09/04/20
We just spoke after they reached out. They stated FedEx won't take responsibility for live shipments. We again expressed our frustration in paying for spoiled food, and suggested they revisit method of charging for "guarantee", as there is already a $10 box charge, and competitors have a much lower shipping guarantee fee. They agreed to revisit the policy, and re-ship the order at no charge. That is certainly fair,and all we wanted in the first place. I'm taking a leap of faith here, and in light of their reaching out and hopefully favorable resolution, will go to 4 stars. Fingers crossed!

Truth be told I have ordered twice and the first time was flawless. The second time i ordered 6 lobsters and only 1 was alive. There was a funky smell when i opened the box and the ice had melted. It was a super hot day in AZ so i could understand this. What I couldn't understand was Maine Lobster now not replying to phone calls, emails, or web requests to speak to anyone. After 6 attempts to contact with no acknowledgement. It the order comes all alive you are great. If it comes dead don't expect them to pay attention. No customer service = no more business

I placed an order for a lobster and got a great one! Big and tasty. Thanks!

Beware: free shipping over $100 does not mean free shipping. You will be charged $10 for the container the tails are shipped in. Most probably my fault in not reading the fine print.

Tail meat came out the color of mud after sous vide cooking. Incidentally, they also tasted terrible. Wrote to them about this condition along with the recipe I followed to if the tails were the problem or my recipe. Yet to hear back from them. Conclusion, must have been tails way passed the expiration date. Moral of the story - go back to buying lobsters and lobster tails from Bristol Farms. Tails from Whole Foods are great too.

Lobster tails were old and had to be thrown out as soon as they were thawed. Rotten old tails were sent and I spend over 430.00. Terrible experience. When I filled out their survey they only asked how their marketing was, never asked me if the product was edible.

I left my initial reviews of the products I received from this company on their website; but surprisingly (not) Maine Lobster Now chose not to make them public. I expected, but did not receive, any communication from the company regarding the issues I had with my order so I am now making my concerns available for public viewing. This will be a lengthy review, but at its conclusion I will make sure to state that I would never, ever, order from this company again.
I only ordered three items, but I paid $130 for products that were blatantly misrepresented and very poor shipping standards.
First, and I think the worst item I ordered, was the Hickory Smoked Lobster Dip. The product description was smoked lobster with a mixture of sour cream and garlic. What I received was a package of preservatives, smoke flavoring, and a minimal amount of lobster. Nothing fresh here, folks. This product is a total bait and switch. See photos for ingredients versus the description on their website. The flavor was artificial and left a nasty taste in the mouth. It went into the garbage as inedible.
Secondly was the pound of lobster tail meat I ordered. The website touts "fresh caught". Not true. The lobster tail meat I received was labeled as fresh three days before I even ordered it and had a two day expiration date. The label reads it was "packaged for Maine Lobster Now", so not caught fresh BY THEM as their website infers. I was supposed to receive whole, cooked lobster tails at $60 for a pound. I received mangled pieces of lobster tails instead. Not only were they shredded, but what we received was tough and chewy, so much so that we didn't even eat it all. It was simply too much work to eat it! We have gotten better Maine lobster from a local food truck that has it flown in fresh WEEKLY. The uneaten portion of the lobster I ordered from Maine Lobster Now was garbage as well.
The third product I ordered was the Jumbo Sea Scallops - U-10- 1 lb (Diver Scallops). I only received 8 in my order. Although they were some of the best Scallops I've had, I only received 8, and that made a big difference in our dinner party of three where the other items were inedible.
These items were delivered in a Styrofoam cooler with a sheet of bubble wrap and a gel ice pack. I live in Florida! Needless to say, everything was soaked through and almost room temperature. Thank goodness I intended to eat it immediately, otherwise it would have been garbage.
As previously stated, I left a review on their website that was not made public. In fact, there is no choice on their website to even see prior reviews. I opted to search Google and found that they have been reported to the BBB, and have many negative reviews on several sites as well. I wish I had done my due diligence and investigated them before splurging on a a special occasion using Maine Lobster Now. According to the negative reviews given, their customer service is is less than stellar. My advice? Keep looking. Their prices and shipping seem reasonable, but you truly get what you pay for. In my case, I paid $130 for 8 Scallops.

I have ordered from them twice and both times the quality and value was excellent. There was a minor glitch with my second order. When I contacted customer service, they dealt with the issue immediately and actually did more to make me happy than I expected. Thank you Taylor G. and Maine Lobster Now!

I recommend Maine Lobster Now. The crab legs were huge and fantastic. We did have a problem with the mussels which was due to transportation and not the fault of Maine Lobster Now however Taylor helped us to get a refund with ease. I truly suggest using Maine Lobster Now as they have quality products and service. Thank you guys. Our 4th of July was over the top thanks to your product

I can not caution strongly enough against ordering lobsters from Maine Lobster Now. I ordered nine lobsters from them. The ordering process was simple and well designed and the price was pretty good, however, everything else was less than desirable. Nine lobsters arrived on the requested date, however, they were not packaged as described on the site with seaweed - only gel packs, bubble wrap, and cardboard. One lobster was DEAD on arrival. I called their support, talked to a representative and was told that sometimes this happens, it’s too late to do anything about it and that I should have ordered extra lobsters to account for this. Needless to say, pretty disappointed that a ‘live lobster guarantee’ actually means order extra because ‘sometimes this happens’.

I removed the dead lobster from the batch and stored the rest according to their specifications (with the exception of seaweed since they weren’t packed with any). I went to cook the lobsters four hours after they arrived, however, by this time I had one more clearly DEAD lobster and another TWO lobsters that appeared to be DEAD or almost dead as they were not moving at all but with small bubbles coming from their orifice.

I contacted their support again, described the situation, and was given a refund for a single lobster. We ordered enough lobsters for our dinner party and unfortunately, we wound up with five lobsters for nine people and a $23 refund. I’ve been hosting a lobster boil every year for about eleven years now and this is the first time that I’ve used this company and the first time I’ve had any dead lobsters let alone four. Their packaging seems to be inadequate and not even up to their own standards listed on the site while their customer support is useless. Again, while it might be tempting to take advantage of their free shipping, it is clearly free for a reason.