MAGNITONE Arvostelua 

So today 1st March I receive a response to my complaint which I left on the 16th December.
In response to your reply to my complaint I will give the time line of this debacle.
On the 17th November 23 I place an order.
On the 19th December 23 said order arrived.
I emailed Magnitone 3 times in total twice from my own email address, once on the company website.
The ridiculous return system you have in place whereby a customer is required to make contact with you prior to sending a return to obtain a reference number, I never received a response to any of my 3 emails, Magnitone do not make available a contact telephone number for you to call. As I was unable to obtain the required reference number from you I sent the item back signed for delivery on the 27th November 23 with an accompanying letter with all the relevant information, my home address, email address, contact number order number, no response was received from you even though the package was signed for on the 28th November 23 @13.46.
I waited for a reply and one was not received so therefore I contacted my card company regarding a chargeback, the refund was received from them on the 9th January.
A customer service representative emailed me on the 25th January 24 regarding the situation and I went through the whole sorry story with them. Today again I receive a reply to a complaint which was made on the 16th December nearly three months after.
In addition to this Magnitone contacted Trustpilot on December 17th asking for an order number email address so it could be looked into. No response received.
This whole situation is absolutely appalling, terrible customer service and you now try to say that you never received my email complaints. My opinion is that you failed to respond and failed to refund me from November through to January. Please do not contact me again regarding this matter.

Abi was really helpful, especially when I was annoyed and not the most polite! The issue was resolved and she should be really proud of how she sorted the situation. Very grateful!

I have bought the face rocket through boots. It doesn’t heat up. I have tried contacting Magnitone about this problem but haven’t heard anything back??? I’m really disappointed as this isn’t a cheap product.
I would stay away.

Non responsive .
Placed a ordered with this company weeks ago still have not received my items.
Contacted via email no response .
The company yodel holds my shipment so item seems to have been shipped but this company hasn't communicated with myself or them to add on the correct address details .
Considering this is a present for my daughter it looks like it will not arrive in time .
The company complaints or customers service is non-existence. I have ordered in the past from this company but I dread to think what I would do if anything I had purchase was/were faulty.

UPDATE ; details regarding my case was passed on still again no response or no resolution .
I email was sent weeks ago outlining my details no response past the day 2 mark on both issues .
Not to be trusted , most of the positive reviews are what they decided to display any negatives they pretend they do not acknowledge the order so trustp ends up removing

I experienced some problems with a new product and contacted customer services. I received a speedy reply from Rebecca suggesting some possible fixes. Unfortunately these didn't work so she organised a replacement. This arrived in 2 days. Customer Service is extremely important for us when a problem arises, Rebecca provided an excellent service and is an obvious asset to this company.

I had a problem registering my new device on Magnitone's website. I contacted them (using the online form) and I got a reply back fairly quickly. After a couple of emails the problem was sorted out - the purchase date needed to be entered in the American way with the month first, then day, then year.
Rebecca's replies were fairly quick and easy to follow - she even replied on a Sunday! Thanks Rebecca :)

I have purchased face rocket twice , once via boots ... After charging for 24 hours it just wouldn't switch on! The green lights were on but as soon as you disconnected charger light disappeared and just never came on.
I returned it to boots . I then tried buying it again via Amazon .. this time after many hours charging it did eventually come on. I enjoyed using it for 2 weeks following the plan in booklet. Day 15 it wouldn't switch on ! Again I charged it for over 24 hours but nothing!! So returned to Amazon . I have sent magnitone 2 emails and had no replies?? So disappointed as I did actually think the device was good when it actually worked !

Bought a Face Rocket and have since sent 3 emails to the helpdesk (as there is no phone number) questioning whether the product was faulty….Silence! Pretty poor considering it was almost £100. Eager to take my money but customer service is shocking - again reading a similar review Watchdog may be the answer

Contacted Magnitone about a faulty charger for the facial cleaner that was severely overheating and causing both the charger and the cleaner unit to melt. Strong smell of burning and this is could quite easily have resulted in a fire if I had not turned off. Had only been charged a hour or so and is not even fully charged
Given the potential severity of this issue I would have thought that Magnitone would have been straight on the issue
So far just radio silence. I think watchdog or similar should take a look at the units because they are potentially lethal

Purchased 2 weeks ago, one of the balls does not work properly, requested a replacement but they seem loathe to do this, rather suggest I uncharge recharge plug and unplug etc - pretty poor

Customer service is excellent. I had an issue with my Magnitone and they resolved it quickly and to my satisfaction. An example of what good customer service should be, but so rarely is. Good Job!!

Quick, friendly and easy way to return a faulty devise and received a replacement one quickly too.

Great communication and customer service. Also brilliant product, would highly recommend!

I have experienced dramatic results with the Magnitone Liftoff over a matter of a few days. My face is already more contoured and lifted and the change to my neck has been amazing! Wrinkles and sagging have all but disappeared already, I honestly can't believe the difference- it is remarkable. I would recommend this product to anyone. I am 53 and have never used a microcurrent device before but am totally hooked on this. I am recommending it to all my friends and family.

I bought a magnitone face brush and although effective whilst it worked after just one week it stopped. Warranty sorted me a replacement hopefully this one lasts longer.

I bought a magnitone lift off microcurrent device.
It was sold to me as new without the gel.
It was an unwanted gift for the seller so shes sold the device and the gel separated to get more money out from.
I got my warranty card and registered not much after the purchase.
I got a message on the magnitone page that it registered, but never been notified by e-mail.
I tried to use the device afterwards.
The machine have turned on, because there was a light, but did not do anything else regardless how much I adjusted it.
I wrote an e-mail to magnitone to validate my warranty but no one have ever responded it until today.
The telephone number I found for them does not work.
The contact form on their site does not work.
I came up to the London head office to get my problem sorted.
I did not find a trace of them under that address.
I spent money on the device. I am extremely dissappointed that I got this non working electrical waste, and no one does sort out my problem.
This is an update.
I got a message from them.
They asked me for details.
I made a picture of my warranty card, what I validated on their website, but the promised e-mail verification never arrived for.
I need help for how to attach pictures.
My warranty card number is the following: BB2009L

The product I purchased unfortunately developed a fault under warranty. The customer service staff dealt with the issue immediately and offered a replacement.
They really could not have done more.
I should add that the failure seemed to be a problem with the on/off switch. I experienced the same problem with a high end electric razor, so I could not in all fairness apportion any blame on the manufacturers.

Barefaced 2. Useless product. Great during first charge, lasted ages and worked well. Second charge lasted 2 days and unit kept turning itself on and off. Now won't charge at all. Looking at various reviews it seems to be a very common problem. Magnitone - this needs sorting. Given to me as a 'thank you' gift, to ask for a receipt would cause embarrassment so no option but to bin it in electrical recycling. Anyone need 6 new brush heads!! Be warned.