Lyle & Scott Arvostelua 

Vastaus yritykseltä Lyle & Scott

18.2.2026

Hello Aamir,

Thank you very much for taking the time to leave us a fantastic 5 star review. We are absolutely delighted to hear that you found our team very supportive.

Providing helpful, understanding, and responsive assistance is something we truly strive for, so your kind words mean a great deal to us. It’s always incredibly rewarding to know that our support made a positive difference to your experience.

Your feedback will be shared with the wider team, as recognition like this encourages us to continue delivering the high level of service our customers expect from Lyle and Scott.

Thank you again for your support. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

16.2.2026

Hello Sebastian,

Thank you very much for taking the time to leave such a fantastic 5 star review. We are absolutely delighted to hear about your experience.

We are very sorry that your original parcel appeared to go missing in transit, and we completely understand how frustrating that must have been. However, it is wonderful to know that our customer support team was able to step in quickly, arrange a replacement without any stress, and ensure it reached you promptly. Providing friendly, efficient, and straightforward support is exactly what we strive for.

We also truly appreciate your honesty in returning the original parcel when it unexpectedly arrived. Your understanding and cooperation mean a great deal to us, and we are pleased that the gesture of a discount voucher was a nice surprise.

While shipping issues can occasionally happen, we are committed to making sure the resolution is handled smoothly and professionally, so it is incredibly rewarding to know we achieved that for you.

Thank you again for your kind words and for your continued support of Lyle and Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

16.2.2026

Hello Debby,

Thank you very much for taking the time to leave your wonderful 5 star review. We are delighted to hear that, although an item was missing from your order, the issue was resolved quickly for you.

We are especially pleased to know that Micheal was able to assist and sort this out promptly. Providing efficient and supportive service when things do not go to plan is something we truly strive for, so it is fantastic to hear that this resulted in an excellent experience for you.

We will be sure to pass your kind comments on to Micheal and the wider team.

Thank you again for your generous feedback and for supporting Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

18.2.2026

Hola Beatriz,

Gracias por compartir sus comentarios, y lamentamos mucho la experiencia que ha tenido con su pedido reciente. Entendemos completamente lo frustrante que debió ser ver su pedido marcado como entregado cuando en realidad no había llegado, y le pedimos disculpas sinceramente por la confusión y las numerosas gestiones que tuvo que realizar.

También lamentamos las complicaciones adicionales relacionadas con el ajuste de precio y la eventual cancelación de su pedido. Esto ciertamente no refleja el nivel de servicio ni de profesionalidad que nos esforzamos por ofrecer, y sus comentarios se revisarán internamente para evitar situaciones similares en el futuro.

Aunque entendemos su decepción y la frustración que esto ha causado, queremos asegurarle que su experiencia se toma muy en serio. Si está dispuesto, nos gustaría tener la oportunidad de revisar su caso con más detalle y ver si hay alguna manera de compensarle.

Le pedimos sinceramente disculpas por los inconvenientes y esperamos que en algún momento pueda reconsiderar nuestra marca.

Atentamente,
Atención al Cliente, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

16.2.2026

Hello Karl,

Thank you for taking the time to leave your review. We are really pleased to hear that you found our customer service to be excellent. That is wonderful feedback for our team.

We are sorry to learn that there were a few issues with the delivery. We completely understand how frustrating this can be and appreciate you bringing it to our attention. While delivery is handled by our courier partners, we certainly take your feedback on board and will continue working to improve the overall experience.

If there is anything further you would like us to look into regarding your order, please do not hesitate to reach out. We are always here to help.

Thank you again for your feedback and for supporting Lyle and Scott.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

17.2.2026

Hello Luka,

Many thanks for taking the time to leave us a review. We are disappointed to see that you have left a one star review. After looking on our system we are sorry to say that we have no record of an order being placed in your name.

We have also had no email or call from yourself regarding this therefore we would kindly ask if you can contact us as soon as possible so we can help where we can.

We look forward to you contacting us.

Kind Regards,
Customer Support, Lyle & Scott

Vastaus yritykseltä Lyle & Scott

16.2.2026

Hello Rui,

Thank you very much for taking the time to leave your review and for your honest feedback. We’re really pleased to hear that you were happy with the communication from our team throughout your order.

We’re sorry to learn that your experience was impacted by the shipping process once the parcel arrived in Portugal. We understand how frustrating this can be, especially when everything else has gone smoothly. While local delivery is handled by our courier partners in the destination country, we absolutely take your experience seriously and will use your feedback to review this with them.

If there were any specific issues with the delivery, please do not hesitate to reach out to us directly so we can look into this further and see how we can help.

Thank you again for your feedback and for supporting Lyle & Scott.

Kind regards,
Customer Support, Lyle & Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Roel,

Thank you very much for taking the time to leave your 5-star review. We are pleased to hear that you had a positive experience with our aftersales support when you needed assistance.

Providing reliable and responsive service, especially when resolving an issue, is extremely important to us. It’s great to know that our team was able to support you when it mattered most.

Thank you again for your feedback and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello,

Thank you very much for taking the time to leave your wonderful 5-star review. We are absolutely delighted to hear that you found our customer service to be exceptional.

Although your gilet was out of warranty, we are so pleased that we were able to provide a positive resolution for you, and that Micheal supported you every step of the way. Going above and beyond for our customers is something we truly strive for, so it is fantastic to know this helped restore your belief in customer service.

We will be sure to pass your kind words on to Micheal and the wider team.

Thank you again for your generous feedback and for your continued support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Stephen,

Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that our team was so helpful, resolved all of your concerns, and followed up to ensure you were completely satisfied.

Providing attentive, thorough, and personable customer service is extremely important to us, so it is wonderful to know that this was reflected in your experience. Your feedback truly means a lot to our team.

Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Emanuele,

Grazie mille per aver condiviso la tua esperienza con noi e per averci lasciato una recensione a 5 stelle. Siamo davvero felici di sapere che il nostro servizio clienti si sia mostrato completamente a tua disposizione, supportandoti fino alla risoluzione del problema.

Offrire un’assistenza attenta, disponibile e orientata alla soluzione è per noi una priorità assoluta, quindi è molto gratificante sapere che la tua esperienza sia stata così positiva.

Grazie ancora per le tue parole e per il tuo supporto a Lyle and Scott. Se dovessi aver bisogno di ulteriore assistenza in futuro, non esitare a contattarci.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Stephen,

Thank you very much for taking the time to leave your 5-star review. We are thrilled to hear that you received superb service and that you feel our clothing is second to none.

Providing high-quality products alongside excellent customer service is extremely important to us, so it is fantastic to know that your experience reflected this. Your kind feedback truly means a lot to our entire team.

Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Nello,

Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that you found our customer service to be excellent and that your issue was resolved quickly and accurately.

Providing efficient, reliable, and approachable support is extremely important to us, so it is wonderful to know that your experience reflected this. Feedback like yours means a great deal to our team.

Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

13.2.2026

Hello Fede,

Grazie mille per aver dedicato del tempo a condividere la tua esperienza con noi. Siamo lieti di sapere che Marcus del nostro team di Customer Service sia stato così efficace nel risolvere il tuo problema relativo al reso.

Offrire un servizio clienti personale, disponibile e professionale è estremamente importante per noi, quindi è fantastico sapere che la gentilezza, la velocità e l’attenzione di Marcus abbiano fatto la differenza nella tua esperienza. Saremo felici di condividere i tuoi bellissimi complimenti con lui e con il resto del team.

Grazie ancora per le tue parole e per il tuo supporto a Lyle and Scott. Se dovessi aver bisogno di ulteriore assistenza in futuro, non esitare a contattarci.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello Magnus,

Thank you very much for taking the time to leave such a great review. We are delighted to hear that you received a fast and helpful response, and that your order arrived quickly.

It is wonderful to know that the clothes were perfect for you. We always aim to provide a smooth and enjoyable experience from start to finish, so your feedback is truly appreciated.

Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello!

Thank you very much for taking the time to leave your review. We are delighted to hear that you found our service excellent, quick and reliable.

Providing prompt and dependable support is extremely important to us, so your kind feedback is greatly appreciated by the whole team.

Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello Tobias,

Thank you very much for taking the time to leave your review. We are delighted to hear that you received a fast response and that your return was resolved smoothly after the initial issue.

While we are sorry there was a hiccup with the first return attempt, we are pleased that our team was able to put things right for you without any further problems. Providing straightforward and reliable support is very important to us.

Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello Nermin,

Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that you found our service responsive and attentive, and that your issue was handled quickly.

It truly means a lot to us that you already appreciated our brand and now love it even more following the support you received. Providing quality products alongside efficient and caring customer service is extremely important to us.

Thank you again for your kind words and for your continued support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello Gwyn,

Thank you very much for taking the time to leave such a detailed and thoughtful review. We are sorry that your original parcel was lost in transit, but we are pleased that we were able to arrange a replacement for you quickly.

It is fantastic to hear that you found our customer service excellent from start to finish. We truly believe that supportive and responsive service should be the standard, so your comments mean a great deal to us.

We are also delighted that you are happy with the quality and fit of your items. Knowing that you plan to order again and recommend us to your friends and family is the highest compliment we could receive.

Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott

Vastaus yritykseltä Lyle & Scott

12.2.2026

Hello Mic,

Thank you very much for taking the time to leave such a fantastic review. We are delighted to hear that you consider our customer service to be top tier and that you have had a positive experience with our returns and refund process.

We are also pleased that you are enjoying our exclusive offers. We always aim to provide real value alongside a smooth and straightforward shopping experience.

Thank you again for your recommendation and for your continued support of Lyle and Scott. If you ever need any assistance, please do not hesitate to get in touch.

Kind regards,
Customer Support, Lyle and Scott