Sarika was very helpful when is came to making changes to my existing booking. She was clear in her communication and really tried her best to assist me. This is refreshing as my experience with third... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was extremely anxious and had started panicking about my trip to India as there was a misunderstanding with the dates that I’m going finally it’s been confirmed that I am flying out on the 29th of N... Näytä lisää
I am extremely disappointed with the service provided by Lycafly. We had flights booked to Dubai for March, which were understandably cancelled due to the conflict in the region. While t... Näytä lisää
Great customer service and helpful to get best price at this turmoil time when everyone is counting pennies.Thanks
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Yhteystiedot
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, Yhdistynyt kuningaskunta
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4,1
Hyvä
9 t. arvostelua
On vastannut 9 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Coustomer services …
My counting 2nd year buying air tickets from you. I hope this company helps customers in case of they need them.
As a srilankan I trust this company.
12. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very efficient and quick
Very efficient and quick on sending e tickets on booking through their portal.
14. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Quick efficient service
18. maaliskuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very poor
Booked a flight through Lycafly, got a confirmation email. Based on this I booked further connecting flights.
Around an hour later I received a rather unprofessional-looking email asking me to provide a copy of my card and passport within 30 minutes or the booking would be cancelled. This was late evening so I was already asleep.
The following day I wrote back asking for clarification, but as of writing this review three days later have received no response. The only positive is that the money has been credited to my account so I know the booking has been cancelled, but in the meantime the flight cost has increased by some £400. I cannot understand why the necessary details are not taken at the time of booking. I will not be booking with LycaFly again.
8. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you for your feedback. We're sorry to hear that our verification process caused frustration.
We understand that sharing personal documents can feel inconvenient, but please know that requesting a copy of your passport and the card used (with sensitive details masked) is a standard security measure. This helps us protect our customers from fraudulent bookings, unauthorized card use, and potential identity theft.
Our goal is to ensure that your booking is safe and that no issues arise during your travel. We take data privacy seriously and handle all documents in line with strict security and data protection policies.
We truly appreciate your understanding, and we're here to address any further concerns you may have.
Regards,
CS - Lycafly
It’s been great experience booking my…
It’s been great experience booking my ticket for Dubai it was nice and simple 👍
10. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Easy to book
8. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Quite simple to access.
6. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Perfect choice
4* only because I tried messaging concerning a wheelchair. Tried for 30mins no reply. Everything else was straightforward. Great price!
6. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I got to know this app from my friend and it’s amazing. Really good 👍 🙏
I got to know this app from my friend and this is so amazing. Now for last two days I’ve been telling to all my friends about this app. So grateful 🙏.
3. huhtikuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Sanjeet Kumar was great a helping me…
Sanjeet Kumar was great a helping me with me flight booking
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Booked flight with them through…
Booked flight with them through Skyscanner. Booking went well until 10 minutes afterwards when they phoned asking for more money. At first said this £60 was to make the ticket flexible, then for lounge access and then because flight no longer available at that price. When I refused to pay more they hung up the phone. Phoned them back asking for my money to be returned was told this would take 2 weeks. Eventually we sorted it out and I have my flights at the original cost but clearly this company or some of its employees are running a con.
31. maaliskuuta 2025
Vastaus yritykseltä LycaFly
Hi Customer,
Thank you for taking the time to share your experience. We’re very sorry to hear about the confusion and frustration you faced during your booking.
Your feedback is extremely valuable to us, and we take such concerns seriously. We’re currently reviewing this matter internally and will take the necessary steps to ensure situations like this do not happen again.
We're glad to hear that your booking was eventually resolved at the original cost, but we regret that it was not a smoother experience. If you have any further concerns or would like to speak with us directly, please don’t hesitate to reach out.
Kind regards,
CS - Lycafly
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