I have had really great experiences with LP. The girls are so knowledgeable of the product and the prices are great compared to the general market. It's one of my favorite places to shop vintage des... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have bought alot of beautiful pieces from LP and enjoy watching and participating in the shows and being part of the community. As as well as getting access to beautiful pieces there is always a ge... Näytä lisää
Yritys on vastannut
I have bought many times from LP with mixed experiences. I’ve learned that my experience differs based on the host I buy from. Many prices seem inflated and often better prices can be achi... Näytä lisää
Yritys on vastannut
Every purchase I've made has been exactly as described. The Hermes bags I've purchased are fantastic and priced well. For gems they have been so helpful in securing really well priced settings and t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control. Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
Yhteystiedot
28 Cavendish Square, W1G 0PW, London, Yhdistynyt kuningaskunta
- 07379 281741
- customercare@luxurypromise.com
- www.luxurypromise.com
3,8
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Luxury Promise
Thank you for your wonderful review! We're thrilled to hear that you enjoyed both our product and service. Your satisfaction means the world to us, and we’re grateful for your support.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best wishes,
Luxury Promise
Loved my online live shopping…
Loved my online live shopping experience. The process was smooth, and all the communication afterwards on when I would receive my items was clearly explained. I will for sure be shopping with them again.
26. heinäkuuta 2024
Vastaus yritykseltä Luxury Promise
Thank you for your fantastic review! We’re delighted to hear that you loved your online live shopping experience and found the process smooth. Clear communication is important to us, and we're glad you appreciated it.
We can’t wait to welcome you back for your next shopping adventure! If you have any questions or need assistance, please feel free to reach out.
Best regards,
Luxury Promise
Trusted reseller
I had an incredible shopping experience with Yen at Luxury Promise! She was absolutely fantastic. Yen's knowledge of luxury items was impressive, and she helped me find the perfect bag that met my expectations. Her friendly and professional demeanor made the entire process enjoyable. I highly recommend Luxury Promise and working with Yen!
26. heinäkuuta 2024
Vastaus yritykseltä Luxury Promise
Thank you so much for your wonderful review! We’re thrilled to hear about your incredible shopping experience with Yen. Her expertise and friendly approach truly make a difference, and we’re glad she helped you find the perfect bag.
Your recommendation means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need further assistance, please don’t hesitate to reach out!
Warm regards,
Luxury Promise
Hosts are friendly and know you by…
Hosts are friendly and know you by name! Good prices and quality goods
!
26. heinäkuuta 2024
Vastaus yritykseltä Luxury Promise
Thank you for your fantastic review! We’re delighted to hear that you find our hosts friendly and that they make you feel valued by knowing you by name. It's wonderful to know you appreciate our prices and the quality of our goods.
Your support means so much to us, and we look forward to welcoming you back soon. If you have any questions or need assistance, please don’t hesitate to reach out!
Best wishes,
Luxury Promise
Great team and great products
The team are the most engaging with great products, good quality and offer incentives to buy. Love LP - only buy from here.
26. heinäkuuta 2024
Vastaus yritykseltä Luxury Promise
Thank you for your wonderful review! We’re thrilled to hear that you find our team engaging and that you love the quality of our products. It’s fantastic to know that you appreciate the incentives we offer as well.
Your loyalty means the world to us, and we’re so grateful to have you as part of the Luxury Promise community. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
Luxury Promise
Poor customer service
25. heinäkuuta 2024
Vastaus yritykseltä Luxury Promise
Thank you for your feedback. We're sorry to hear that you felt our customer service was lacking. We strive to respond to all inquiries promptly and effectively, so I’d like to understand more about your experience. Could you please share what went wrong or any specific issues you encountered? Your input is invaluable in helping us improve our service.
Looking forward to hearing from you.
Best regards,
Luxury Promise
Trudi's jewels
I had a very good experience with my purchase from Trudi. My pink sapphire ring arrived promptly and is even more beautiful in person. Trudi is an exceptional host who goes above and beyond to ensure customer satisfaction. She is incredibly thorough and always takes the time to answer any questions, no matter how small. Her dedication and attention to detail made the entire purchasing process smooth and enjoyable. I highly recommend Trudi for her excellent service and beautiful jewellery.
29. kesäkuuta 2024
Oma-aloitteinen arvostelu
Great quality and excellent services!
24. kesäkuuta 2024
Unfortunately I had to return the bag…
Unfortunately I had to return the bag but the customer service I received was excellent. It is a company that values their customers and I will shop here again in the future
21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Hello,
Thank you so much for your positive feedback! We're delighted to hear that you received excellent customer service during your recent interaction with us.
At Luxury Promise, we strive to ensure that every customer has a seamless and enjoyable shopping experience, even when returns are necessary.
We look forward to welcoming you back as a valued customer in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.
Thank you once again for choosing Luxury Promise. We appreciate your support!
Best regards,
Customer Care Team
Excellent service and anazing products.
Excellent service and amazing products.
Shoutout to Yen who provided an excellent service for start to finish, prompt with replying to messages and sourcing of an amazing bag.
30. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Hello,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with us and that Yen provided you with outstanding service from start to finish. We take pride in delivering prompt and responsive customer care, and we're delighted that Yen could assist you in finding an amazing bag that you love.
If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Best regards,
Customer Care Team
Poor quality ready-to-wear
I discovered this site through a YouTube vlogger and was initially really impressed by their collection of bags and the fact they travelled to Japan for vintage pieces. I purchased 2 Hermes and 2 Chanel bags through their live shows. However, I think I got sucked into the whole live show excitement as after I’d done some research online I found I could have purchased the Hermes bags for a few thousand pounds less, which I was really annoyed about. I then started exploring their ready to wear range and this is where things went even more downhill. Essentially most of the ready to wear pieces are just recycled amongst their regular customers! I purchased a few Chanel pieces which were described as excellent condition on the live show and website but when I received these they were heavily stained in areas, buttons coming loose and one Chanel item looked fake with a very loosely sewn on Chanel label to the collar and buttons that were poor quality - I did not believe it was a genuine Chanel item so I returned it. I would say they have a good 14 day return policy on clothing, which I’ve had to use a lot. I think LP should stick to bags as I don’t believe clothing is their strong point and you can find much better quality ready to wear with other Preloved sites. Also, remember to do your research on prices and don’t get drawn into the live shows and “fastest finger first” - I purchased a Loewe item from LP described as excellent Preloved condition but a few weeks later saw the exact same item brand new on Net-a-Porter for 30% less - was very annoyed. Also, delivery if you’re in London from the London HQ is charged at £10, however I’ve often had to wait nearly 2 weeks for my order to arrive, this is completely unacceptable when paying such a high delivery fee, they often make the excuse that most of the team are travelling, however this should not excuse bad service. I have since stopped purchasing from LP after my initial excitement and still regret the huge purchases on Hermes bags I made…
11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Hello,
Thank you for sharing your feedback with us. We genuinely appreciate your insights and apologise for any disappointment you experienced with your purchases from Luxury Promise.
We strive to provide an exceptional shopping experience for our customers, and we regret to hear that your recent interactions did not meet your expectations. Your concerns regarding pricing transparency, product quality, and delivery speed are noted and will be addressed internally to improve our service standards.
Regarding pricing, we aim to offer competitive prices for our luxury items, but we acknowledge that there may be fluctuations and differing offers across various platforms. We understand your frustration and will take steps to ensure clearer communication in the future.
In terms of product quality, we take authenticity and condition very seriously. We are sorry to hear about the issues you encountered with some of the ready-to-wear pieces you purchased. Our team is committed to providing accurate descriptions and ensuring the highest standards of authenticity and condition assessment. We will review our quality control processes to prevent similar issues from occurring in the future.
As for delivery times, we apologise for any inconvenience caused by delays. We are actively working to streamline our processes and improve efficiency to ensure timely delivery for all orders.
We appreciate your feedback on our 14-day return policy and are glad to hear that it has provided you with flexibility when needed. We will continue to uphold this policy to accommodate our customers' needs.
We regret that your initial excitement with Luxury Promise has been overshadowed by these issues. We value your loyalty and hope for the opportunity to restore your confidence in us. Please feel free to reach out to our customer care team directly at customercare@luxurypromise.com with any further concerns or feedback you may have.
Thank you once again for your feedback. Your input helps us to continually improve and provide a better experience for all our customers.
Best regards,
Customer Care Team
Shipping was quick despite being all…
Shipping was quick despite being all the way from AUS. Condition of bag was SUPERB and there was even a cute little koala Keychain included.
29. toukokuuta 2024
Bought a amazing Chanel blazer…
Bought a amazing Chanel blazer condition is excellent so was the price I have bought a lot of items from LP and always delighted when they arrive
28. toukokuuta 2024
Oma-aloitteinen arvostelu
Product fine, cannot reach customer service
I received my product promptly, but I had made the purchase accidentally and wanted to return it. I emailed customer service last week and have still received no response. I'm sure it is a great product, but I would like to return it and get my money back.
Update: 5/31 After my review, their team got back to me and offered to either let me ship it back to them for a full refund (I pay return shipping) or keep the product with a 50% refund. I chose the second option.
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Yen and the Singapore Team are incredible
My review is for Yen and the Singapore Team. I bought a Lady Dior from there and got a great deal. The bag actually exceeded all my expectations. Condition was flawless! It was like I had bought it from the store. I absolutely love the bag and the service was amazing. Yen is always so helpful and explains the condition in such great detail that I have always been happy when purchasing anything from her. I cannot recommend her more. Singapore shows are amazing!
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Yen always explains the items in great…
Yen always explains the items in great detail and everything I have bought off her live sales has been as she described
27. huhtikuuta 2024
Dreams do come true!
Amazing luxury service. Competitive prices and exceptional variety and condition of luxury items. Purchased my dream bags and jewelry from LP! They make dreams come true :)
27. huhtikuuta 2024
Like the company and the people but the condition of goods needs to be properly communicated
I really like what this company is doing. Their energy is fantastic, they are helpful, and they are offering something that is unique and really based on trust.
That said, I had the misfortune of having my first RTW order cancelled and my first big handbag purchase coming with a scratch that wasn't seen or mentioned on the show! It was disappointing to see though I understand it's a pre-loved item. But from a customer perspective, doing big purchases on live shows is difficult so we rely on the hosts to be as transparent as possible in terms of the condition and wear.
26. huhtikuuta 2024
Vastaus yritykseltä Luxury Promise
Hello,
Thank you for your feedback and for updating us on your recent experience. We sincerely apologise for the delay in responding to your initial request for a return and understand your frustration.
We're glad to hear that our team was able to connect with you after your review and provide options to resolve the situation. We strive to address our customers' concerns promptly and ensure a satisfactory resolution.
We appreciate your understanding and flexibility in choosing the option that works best for you. Your feedback is valuable to us as it helps us improve our processes and better serve our customers in the future.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us directly at customercare@luxurypromise.com.
Thank you once again for sharing your experience with us. We look forward to serving you better in the future.
Best regards,
Customer Care Team
Trustworthy ❤️
25. huhtikuuta 2024
Luxury Promise best pre-loved goods!
Luxury Promise is not only a place to buy the best pre-loved goods. It’s a community that cares about eachother. It’s a place where the customers are educated on the goods LP sells. LP will not sell you an item if it does not meet their standard.
28. maaliskuuta 2024
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