I have had really great experiences with LP. The girls are so knowledgeable of the product and the prices are great compared to the general market. It's one of my favorite places to shop vintage des... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have bought alot of beautiful pieces from LP and enjoy watching and participating in the shows and being part of the community. As as well as getting access to beautiful pieces there is always a ge... Näytä lisää
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I have bought many times from LP with mixed experiences. I’ve learned that my experience differs based on the host I buy from. Many prices seem inflated and often better prices can be achi... Näytä lisää
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Excellent service from the sellers at LP. Truthful,honest and open about their pre loved items. Always get a bargain.
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Yrityksen tiedot
Yrityksen kirjoittama
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control. Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
Yhteystiedot
28 Cavendish Square, W1G 0PW, London, Yhdistynyt kuningaskunta
- 07379 281741
- customercare@luxurypromise.com
- www.luxurypromise.com
3,8
Hyvä
2 t. arvostelua
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Luxury promise not only sell products…
Luxury promise not only sell products but they provide education and bring leading people in the market to discuss the items and provide opportunities for their clients. Including customs and duties is a massive bonus and I haven't come across anyone else in the market like them.
26. toukokuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you for your thoughtful review! We’re so glad you value not just our products but also the education and insights we strive to provide through industry experts.
Including customs and duties upfront is something we’re proud of - it helps make the buying experience smoother and more transparent.
We appreciate your support and look forward to continuing to offer unique opportunities and trusted luxury experiences!
Warm regards,
Luxury Promise Team
Great experience
Hello , I bought a vintage Chanel handbag in Caviar from samia and Lema’s live show, the bag arrived 3 days later , it was in excellent condition, I am so happy with my purchase ,furthermore they sent a Luxury promise authenticity card with the bag , the bag was packaged exceptionally well , the live shows are a great way to get a good deal and ask questions before you buy , Thanks LP and thankyou to the LP community for being so supportive to one another xx
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you so much for sharing your great experience! We’re thrilled to hear you love your vintage Chanel handbag and that it arrived quickly and in excellent condition.
Our team works hard to ensure every item is carefully packaged and authenticated, so it means a lot to know you appreciated that.
We’re glad you enjoy the live shows as a fun and informative way to shop, and we’re proud of the supportive community we’ve built together. Thanks again for being part of the Luxury Promise family!
Warmly,
The Luxury Promise Team
Disappointed Again — Poor Communication and Delays
I genuinely wanted to give Luxury Promise another chance, but unfortunately, it’s been one disappointment after another.
On 24 April 2025, I purchased a pair of peridots to be set as stud earrings in 18ct yellow gold. I paid for the setting during the live show to help move things along more smoothly. However, I have yet to receive the finished earrings.
I initially corresponded with Daria via email, and we agreed on the gold colour and setting. A few weeks later, I followed up during another live show and was advised to email her new assistant, Geraldine. I did so, but unfortunately, it took some time to receive a response. Geraldine later replied, explaining she’d been off sick, and then unexpectedly quoted me £300 for the setting — despite the fact I had already paid £330 during the live show. This information is clearly listed in my order summary, so it was frustrating that it wasn’t checked before contacting me.
To make matters worse, it now appears I may have been overcharged, as the jeweller’s setting was only quoted at £300. The result? More confusion and more delays.
Overall, the customer service has been extremely disappointing — slow, inconsistent, and careless with the details. I expected better.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for sharing your concerns with us, and we sincerely apologise for the frustration and delays you've experienced. We understand how disappointing this must be, especially when you were expecting a smooth process. Your feedback highlights areas where we need to improve, particularly around communication and order accuracy.
Thank you again for bringing this to our attention and for giving us another chance. We’re committed to restoring your confidence in Luxury Promise.
Warm regards,
Luxury Promise Team
Shady
I purchased a bag and 24hrs later I asked them to cancel it. After a few days they responded (bag wasn't shipped) and said since I purchased during a live show I couldn't return it and that it was being shipped from Japan (I am in the US). I have no idea about what they are talking about regarding live show. I was not watching a show. I clicked on the bag and purchased it. No notification saying it was a live show purchase. They also charged me twice on Paypal for two different amounts. I paid for my purchase with a credit card, so I have 3 charges from them for one bag. They also say they ship the bag "final mile" from the USA if you live in the states.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for bringing this to our attention. Our sales associate for your region informed us that the bag was purchased during a live show, as the stock is held at a secret location in Japan and typically featured during these events. However, we understand it’s possible you happened to purchase around the same time as a live show, which may have caused some confusion.
We’ve thoroughly checked our records and can confirm that we only have one charge related to your transaction in our system. If you’re seeing additional charges, we recommend following up directly with PayPal and your bank to investigate those further.
We appreciate your patience and are here to help if you have any other questions or concerns.
Warm regards,
Luxury Promise Team
Item was not as described and no response from LP in over a week!!!
I purchased a handbag, and it turned out to be not as described or depicted in the listing online. The handbag was personalized, and that was not shown in the photos or noted in the text description. I emailed them to request a return. It's been over a week with no response. Unacceptable! If I could give zero or negative stars I would, but I had to pick at least 1 star.
Update: It is now July 13. A shipping label was finally provided back in May, and the return was picked up on May 16. However, there was missing information, and because email response was too slow, DHL is now charging a storage fee. Last email of June 10 from DHL had no response, and I must re-open a dispute on my card because no refund has been issued.
26. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We’ve been liaising with you regarding this matter and remain committed to fully resolving it for you. We were awaiting a return label from our operations team in Dubai to facilitate the return at no cost to you, and this has now been sent over.
Additionally, we’ve shared your feedback with the relevant team, and your item is scheduled to be reshot to ensure accurate representation on our platform once it arrives back at our Dubai hub.
We sincerely regret the oversight in the original photography and listing, and we understand your frustration. While the experience hasn't been ideal, we appreciate your patience as we work to correct this.
Now that the matter is being resolved, we would greatly appreciate it if you could consider updating your review. Your feedback helps us improve and better serve our community.
Warm regards,
Luxury Promise Team
Not sure about 5*
Not sure how this company gets its 5* reviews! Terrible customer service. I contacted the company via WhatsApp to ask about a bag I was interested in and I immediately received an automated message about getting back to me within 24 hours; that was 3 days ago, still waiting. I ended up ringing the London store the day after I left the WhatsApp message and again, got an automated message saying they (she) was on another call 🙄 and to leave a message so I did that’s almost a day and a half ago, still waiting!! Useless. It seems to me that they’re only interested in dealing with customers in person. I’ve bought the same bag elsewhere now. Wouldn’t touch them with a barge pole. Remember, this is my opinion and my experience and others may have had wonderful experiences but for me, first impressions count.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for taking the time to share your experience, and we’re very sorry to hear about the frustration caused.
We’ve thoroughly checked our WhatsApp system but haven’t been able to locate an inquiry under your name. It’s possible the message didn’t come through correctly, so we kindly ask that you resend your inquiry to our WhatsApp number or, alternatively, to our email at customercare@luxurypromise.com, and we’ll be sure to assist you promptly.
Please note that our team operates Monday to Friday, so we aren’t available over the weekend. Due to the high volume of incoming calls, it’s not uncommon for calls to overlap -leaving a voicemail helps ensure we can return your call as soon as possible.
If you left a voicemail on the 3rd of May, our records indicate that we did attempt to reach out to you on the 4th via WhatsApp for more information about the item you were interested in. Unfortunately, we have not yet received a response.
We’re sorry to have missed the opportunity to assist you this time, but we’d still love to help should you consider shopping with us in the future.
Warm regards,
Luxury Promise Team
I purchased a Birkin bag from them
I purchased a Birkin bag from them. They promise to give me the box and the raincoat. After paying for a bag, I expected I would collect everything, but once I reached, they gave me excuses that the box was shipped from Japan, and once it's in Dubai, they will call me. I followed up so many times; they just ignored my messages (I texted to 3 Different people)
After one month, I decided to follow up again; the lady who sold me the bag finally replied, saying that the box and raincoat were never shipped from Japan, and she would try sending them from London. And of course nothing happened; no one texted me back. I just feel that they are not taking their clients seriously after they take money from them.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for your patience, and I truly apologise for the frustration caused by the delay and lack of clear communication.
I've liaised directly with the relevant sales associate and can confirm that we’ve had to source the box and raincoat again. The original ones we located in Japan at the time of sale did not meet our quality standards, and as such, were not shipped. We understand how important these items are to you and regret that this wasn’t communicated sooner.
Please also bear in mind that your Birkin was sold without the box and raincoat included, but we are still doing our best to source these for you as a courtesy - especially considering how rare raincoats have become on the resale market.
I’m personally in touch with our Dubai team now to confirm the current status and will ensure you’re updated as soon as I have more information.
Thank you again for your understanding, and I’m here if you have any further questions in the meantime.
Best regards,
Luxury Promise Team
Poor customer service
They are very good until you have to contact customer service and then they are SHOCKING! They obviously invest in the wrong areas of the business.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for taking the time to leave a review.
We’re not entirely sure what this may be in reference to given the limited information available, however we did receive a recent inquiry from someone with a similar name, and can confirm that all messages have been responded to.
If this is regarding something else, or there’s anything further I can assist you with, please don’t hesitate to let me know - I’ll be happy to help.
Warm regards,
Luxury Promise Support
Five Star Service and Product from LP
The team at Luxury Promise is always a pleasure to interact with. They preach transparency around the items they sell, and deliver. The bags I have bought are exactly as described and as pictured on the website or in the live shows. I like that you have the opportunity to request to see certain items during the live shows that may not be in the show's queue. I would and have highly recommended them to others, and would purchase from them again in the future.
25. maaliskuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had such a great experience with us. Transparency and trust are at the heart of everything we do, so it means a lot to know that this has resonated with you.
Your recommendation is the highest compliment, and we’re truly grateful for your continued support.
We can’t wait to welcome you back again soon!
Warm regards,
Luxury Promise Team
LP lost my item without telling me
I am long term customer of this platform, however the service is becoming low quality while the prices are rising. They cancel orders without a word of an apology, they lost a shipment from Japan and failed to tell me until I contacted them myself (after a month had passed from the time of purchase). Hope from customer services is lovely and quick to reply, but I expect to know when an item that I have paid for has been lost without having to chase it up myself. Overall, I am finding myself searching for alternative platforms to shop.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. Occasionally issues do occur during transit,
Occasionally, unforeseen issues do occur during transit, and while we do our best to mitigate these, we acknowledge that communication in this instance fell short. As a gesture of our apology, a voucher has been sent to you, and I hope it goes some way in making up for the experience.
Please also rest assured that your feedback has been shared with our wider team so we can continue to improve our service moving forward.
Thank you again for your continued support.
Best regards,
Hope
You want the best Quality? Shop Luxury Promise
Luxury Promise is my favorite online shopping store! The quality of there items are impeccable! All of the host are outstanding and friendly. I love, love Sabrina and Samia!! Sabrina is so funny!! Samia is so sweet, helpful and kind. I have purchased from Sabrina and Samia the most. If you want high quality luxury items it gets no better than Luxury Promise!
25. maaliskuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for this wonderful review! We're absolutely thrilled to be your go-to shopping destination and to hear how much you love the quality of our items.
Looking forward to helping you find your next luxury gem!
Warmest wishes,
Luxury Promise Team
Impeccable service
Impeccable service. They are one of the select few resellers that I trust with luxury goods.
25. maaliskuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It means the world to us to know that you trust us with your luxury purchases, and we are delighted that our service met your expectations.
We look forward to assisting you again in the future! Please don’t hesitate to reach out if there’s anything we can do for you.
Best regards,
Luxury Promise Team
A+ from start to finish!
Since discovering LP, I've purchased many luxury items, and the experience was outstanding. The live shopping experience was fun, with friendly hosts, Grace, Vivian, Sabrina, Kristen, Jess, Lema, Trudi and others too- offering personalized recommendations based on my preferences. Customer service was top-notch, with quick and helpful responses. The checkout process was smooth, and delivery was prompt, with impeccable packaging that made unboxing feel special. The items were exactly as described, showcasing exceptional quality. Overall, it was a seamless, indulgent shopping experience—almost like shopping with girlfriends!
24. helmikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for taking the time to share your positive experience with Luxury Promise! We’re absolutely thrilled to hear that you’ve enjoyed shopping with us and that our live shopping experience, hosts, and customer service have made such a great impression.
It’s wonderful to know that the LP team made your experience feel personalised and enjoyable— we strive to create a seamless and indulgent experience for our clients, and your feedback truly means the world to us.
We’re so grateful to have you as part of the Luxury Promise family, if there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.
Thank you again for your kind words and support!
Warm regards,
Luxury Promise Team
Vastaus yritykseltä Luxury Promise
Thank you so much for your kind words! We are thrilled to hear that you were pleased with our prompt response and the ease of the monthly payment breakdown.
We truly appreciate your feedback, and it motivates us to continue delivering great service. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Looking forward to serving you again soon!
Best regards,
The Luxury Promise Team
wonderful people at LP
wonderful people at LP, I enjoy all the live shows. Items are all very good and staff are very informative, they know their brands very well. I love Sabrina and all her wonderful staff
24. helmikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for taking the time to share your positive experience with Luxury Promise! We’re delighted to hear that you found our response prompt and that the Splitit monthly payment breakdown was easy and convenient for you.
Your kind words mean the world to us, and we’re so grateful to have you as part of the Luxury Promise family. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.
Thank you again for your support and for being such a valued client!
Warm regards,
Luxury Promise Team
Shipping & Payment Option
This transaction was made via a social media platform. I wasn’t aware of a website or to read and discuss shipping times. I was not aware that the desired payment method of splitit hold time of full pending balance. In my opinion if you’re spending not just $1800 of whatever the amount of a purchase the company could improve shipping times. In my experience from purchasing internationally this was the longest wait time. Full disclosure of shipping times and payment method should be discussed not only via website but through all avenues of sales. Hope this was helpful to improve your business.
23. helmikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you for sharing your valuable feedback. I’d like to provide some clarification regarding your concerns.
Your order was placed on the 22nd of February and delivered by the 7th of March, which means it was delivered within 10 working days. As per our policy on the website, international shipments typically take 7-10 working days to be delivered.
Regarding the Splitit payment plan, I understand your concern about the full amount being held. Splitit temporarily holds the full amount as a pending transaction for a few days each month as you pay off the outstanding balance over 6 months. This is part of their assurance process to ensure that payment plans are successfully completed.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Many thanks,
Luxury Promise
Luxury Promise remembers and delivers…
Luxury Promise remembers and delivers to its customers. Its service is unique and very responsive !
It’s products are authentic and pristine.
24. helmikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for taking the time to share your positive experience with Luxury Promise! It’s great to know that you find our service unique, responsive, and memorable. We take great pride in delivering authentic and pristine products, and your recognition of this means the world to us.
We’re so grateful to have you as part of the Luxury Promise family. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.
Thank you again for your support and for being such a valued client!
Warm regards,
Luxury Promise Team
Disappointed customer
I have followed luxury promise for years now and up until about a year ago they were brilliant with communication, In the last year it has significantly become impossible to talk to anyone, when trying to message them on WhatsApp and waiting nearly 72 hour as described for a reply always turns into reality which is not been a active in 3 days, amd don’t answer the phone and then when messaged on instagram to ask to book a appointment, they not only see the message but then ignore you, it’s extremely arrogant and rude and quite frankly disrespectful to paying customers, it’s a shame because they have fabulous stock but impossible to see and get any information about seeing it in person really needs sorting out as it’s becoming worse.
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience and understand your frustration. At Luxury Promise, we strive to provide excellent customer service, and it’s disheartening to hear that we haven’t met your expectations recently.
We’d be very interested to know which communication channels you’ve been using to reach out to us. We have checked our customer care WhatsApp and email, but we weren’t able to locate any messages under your name. Please feel free to reach out to us directly, and we’ll do our best to resolve any outstanding issues for you.
We have taken your feedback onboard, and have forwarded it to our team for further review. We truly value your loyalty and hope to provide a better experience moving forward.
Thank you again for your feedback, and please don’t hesitate to get in touch with us for any further assistance.
Best regards,
The Luxury Promise Team
Sabrina is an inspiration
Purchased a bag charm from an Instagram show. Received the invoice the next day and the item from Dubai to UK within a few days. Great service and packaging is wonderful. Sabrina is an inspiration and I really enjoy all her shows. To say she’s the owner & must be so busy she isn’t too busy to respond if you contact her. I bought my first Chanel last year which I’m so over the moon with. It might be a while before I pay it off though so I appreciate the variety of costings as I can’t participate in big purchases often. Having said that I have been a loyal customer for 5 years or more and trust LP items to always be authentic
Some other shoe hosts say to email them but don’t reply.
Hoping to see some more variety coming up.
27. tammikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your kind and thoughtful review! We are so pleased to hear about your positive experience purchasing the bag charm, and we’re thrilled that the item arrived promptly and in excellent condition. We also really appreciate your kind words about Sabrina and her shows.
We completely understand the need for flexibility in pricing, and we’re so happy to hear that our payment options have worked well for you.
We’re also excited to hear your interest in more variety, and we’ll make sure to keep that in mind for our future shows!
Thank you again for your continued support – we’re so grateful to have customers like you. Please don’t hesitate to reach out if there’s anything we can assist you with.
Best regards,
The Luxury Promise Team
Great merchandise and quick shipping
Great merchandise and quick shipping. Sabrina is wonderful and Isabelle very helpful and responsive with any concerns.
28. tammikuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your kind feedback! We’re so happy to hear that you’re pleased with the merchandise and the shipping experience.
If you need anything else, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Luxury Promise Team
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