I have had really great experiences with LP. The girls are so knowledgeable of the product and the prices are great compared to the general market. It's one of my favorite places to shop vintage des... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have bought alot of beautiful pieces from LP and enjoy watching and participating in the shows and being part of the community. As as well as getting access to beautiful pieces there is always a ge... Näytä lisää
Yritys on vastannut
I have bought many times from LP with mixed experiences. I’ve learned that my experience differs based on the host I buy from. Many prices seem inflated and often better prices can be achi... Näytä lisää
Yritys on vastannut
Excellent service from the sellers at LP. Truthful,honest and open about their pre loved items. Always get a bargain.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control. Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
Yhteystiedot
28 Cavendish Square, W1G 0PW, London, Yhdistynyt kuningaskunta
- 07379 281741
- customercare@luxurypromise.com
- www.luxurypromise.com
3,8
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Samia made my experience GREAT!!!
25. lokakuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your wonderful review! We’re thrilled to hear Samia made your experience so great. We’ll be sure to pass on your kind words - they’ll mean a lot to her!
We look forward to welcoming you back soon.
The Luxury Promise Team
Top Notch luxury goods reseller
Sabrina and her employees are truly some of the best in the business world wide. They are excellent at their description of their items. They have such an amazing variety of items to choose from and their shows on Instagram and Covet by Christos are really fun to watch. They have everything from unique custom jewelry to Hermes bags. Love shopping with Luxury Promise. I love my LV crossbody I bought for my husband.
27. lokakuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your amazing review! We’re thrilled to hear that you enjoy our shows and the variety of items we offer. Sabrina and the team will be delighted to know their efforts are appreciated.
We’re so glad you love your LV crossbody and look forward to welcoming you back for your next Luxury Promise find!
– The Luxury Promise Team
experience with Luxury Promise has…
My experience with Luxury Promise has not been the greatest. However, my experience with Lema has been 10/10. She delivered 2 days before delivery date as she assured she would. She is an absolutely amazing SA and I highly recommend her! Thank you Lema!
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you so much for taking the time to share your feedback. We appreciate your kind words about Lema, we agree, she’s wonderful!
While we’re sorry to hear your experience hasn’t been perfect overall, please know that our team is always here to work with you to resolve any concerns swiftly and ensure every interaction meets the Luxury Promise standard.
We value your continued trust and look forward to making your next experience exceptional.
Warm regards,
Luxury Promise Team
From Concern to Confidence – Excellent Resolution
I’ve had several successful purchases with Luxury Promise in the past so I’ve always trusted their service.
Recently, I encountered a small issue with a ready-to-wear piece from their London branch. I had clearly stated my EU size, and the sales associate confirmed the sweater in size 38, but it arrived as Italian size 38 (EU 34). At first, resolving the situation took some effort, and I was a bit concerned.
I’m very happy to say that Luxury Promise handled it wonderfully. The sales associate personally reached out, acknowledged the mistake (which was unintentional), and ensured I was fully reimbursed. Their professionalism and willingness to resolve the issue exceeded my expectations.
This experience reassured me that Luxury Promise truly values their customers. Mistakes happen, but how a company responds makes all the difference — and they did so with care and integrity. I’m delighted to close this matter positively and look forward to future purchases with complete confidence.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Dear Ramash,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your recent experience did not meet your expectations.
We’ve reviewed your correspondence in detail, and to provide context, the Fendi FF Caramel Turtleneck was sold correctly as an Italian size 38, as clearly shown on the main size label you shared with our team. Fendi, like most designer brands, uses Italian sizing as standard, which is equivalent to approximately a UK 6 / EU 34.
We understand that sizing conversions can sometimes be confusing, and it seems there was a miscommunication regarding this at the point of sale. However, as the item was accurately described and sold in the correct size, our policy does not cover the cost of return shipping in such cases. Clients are responsible for return postage when sending back items for discretionary reasons such as sizing or fit.
That said, our customer care team offered a discretionary store credit to assist you, and we appreciate your cooperation in returning the item.
We value your loyalty and the trust you’ve placed in us over the years, and we truly regret that this situation has affected your confidence. Your feedback has been shared with our teams to help ensure clearer communication around international sizing going forward.
Kind regards,
Luxury Promise Team
Tell the right conditions we should know what we buying
I didn't like the way how you describe like New condition is not correct. it's great to describe and explain the way the right conditions to your clients.
Real honesty matter‼️
24. syyskuuta 2025
Vastaus yritykseltä Luxury Promise
Dear Jerry,
Thank you for your feedback- we’re sorry to hear that you were disappointed with your purchase. We haven’t received any correspondence from you regarding this order, so we’d love the opportunity to look into this further for you.
Please email our team at customercare@luxurypromise.com with your order details, and we’ll be happy to assist and review the item’s condition with you directly.
Kind regards,
Luxury Promise Team
Vastaus yritykseltä Luxury Promise
Thank you so much for your kind words! We’re delighted to hear you had a seamless experience with us. Your support means a lot, and we look forward to welcoming you back for your next Luxury Promise find!
Kind regards,
Luxury Promise Team
Amazing Pre-Loved Jewelry
Love watching the live shows and everything that I have purchased at LP is as good as or better than expected. The pre-loved jewelry is great quality. The only issue I had was dealing with Splitit - the payment plan - but all other interactions were wonderful.
26. elokuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your kind review! 💖 We’re thrilled to hear that you’ve enjoyed our live shows and that your pre-loved jewelry has exceeded expectations. We truly appreciate your feedback regarding Splitit as well, and we’ll be sure to share this with our team to help improve the experience. We’re happy to have you as part of the Luxury Promise community and look forward to helping you discover more treasures in the future!
Kind regards,
Luxury Promise Team
Luxury Promise is fantastic
Luxury Promise is fantastic! Sabrina and her crew are professional and kind. The customer service is great as well! I never have to worry if anything I buy is not authentic. I trust LP completely.🌺
25. elokuuta 2025
Vastaus yritykseltä Luxury Promise
hank you so much for your kind words!
We’re delighted to hear that you trust us and enjoy shopping with Sabrina and the team. Providing professionalism, kindness, and authenticity is at the heart of everything we do, and it means so much to know that’s shining through. We look forward to helping you find more treasures with confidence!
Best wishes,
Luxury Promise Team
Disappointed
First, let me say, Luxury Promise is a reputable seller. I purchased an absolutely stunning Loro Piana scarf during a live on Christos’ IG platform on a Saturday morning (2 August). I received the item, unpackaged it and was about to wrap it around my shoulders, when I noticed a few holes and runs, which were not mentioned as callouts when the piece was being shown. Clearly the piece is defective, dry rotted and/or moth eaten. And with the tags attached. I understand pre-owned but there’s an expectation that the seller will disclose callouts so that an informed decision can be made. So disappointed…
2. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you for your feedback. We’re sorry to hear about your initial disappointment with your purchase. We take quality and transparency very seriously, and we’re glad we were able to resolve this matter directly with you. We truly hope this has closed things off to your satisfaction, and we appreciate your understanding.
Warm wishes,
Luxury Promise Team
Payment options are available
Payment options are available
Honesr product review during the live selling sessions
28. heinäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you for your feedback! We’re glad you found our payment options helpful and appreciated the honest product reviews during our live sessions!
Best wishes,
Luxury Promise Team
Great attention to detail
Great attention to detail. Beautiful pieces exactly as described. Super friendly, kind and correct advice always!! Highly recommend!
28. heinäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for sharing your experience! We’re glad you enjoy the flexible payment options and the honest product reviews during our live shows. Your support means a lot, and we look forward to welcoming you back to another session soon!
Best regards,
Luxury Promise Team
Wonderful white chanel bag
Wonderful experience , quick to reply .
Bag was in better condition than I expected . Love my purchase
28. heinäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your lovely review! We’re thrilled to hear your Chanel bag exceeded your expectations and that you enjoyed a smooth experience with us. We can’t wait to help you find your next special piece!
Kind regards,
Luxury Promise Team
Great Sellers, but be prepared to be dissapointed at times...
In general I have bought some lovely items. Trudi is beyond exceptional, Lema and Sami are great too!
However my overall view is clouded due to a Vintage Chanel handbag that I bought from a Japan Live show. I was sold a bag where the strap was restored, where there was no reference to this on the show, which is thoroughly dissapointing. The handle stitching looked poor, making it obvious surely to any internal checks.
Customer Service is great, no issues there and I accepted a small partial refund for the bag issue. Subsequently on wearing it once, The strap broke, tearing from the side of the bag, a separate issue to what I initially reported. I have asked for a full refund on both occasions but nothing. We spend a lot of money on Luxury goods, I am so disappointed that I am left with a bag, that I do not 'love' after having to get this repaired and be refunded for the cost of the repair to me is just not good enough. I could have bought a restored bag, a third of the price, from the resale market. So whilst the sellers are great, just be mindful that you are not protected with your items and you can be left with something you're not happy with. Do ask questions before you part with your hard earned cash. You should be able to receive a full refund if the item doesn’t meet the description in my opinion
28. heinäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you for your feedback. We take quality issues very seriously and always aim to work with our customers to resolve matters. In this case, we were unable to accept a return because it would have conflicted with our policies, such as the 14-day return period and final sale rules for live show and international purchases. We always encourage customers to ask any questions before purchase. For further assistance, please contact us at customercare@luxurypromise.com.
Warm wishes,
Luxury Promise Team
I love my bag
I love my bag , I received it as it was shown on the live sale. Well packaged,
28. heinäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your lovely review! We’re thrilled to hear your bag arrived exactly as shown and that you enjoyed the unboxing experience. Enjoy your new treasure!
Kind regards,
Luxury Promise Team
Received the wrong stones
Received the wrong stones. I ordered cabochon round moonstones and they sent me princess cut. They don’t know the difference they kept saying they sent me the “round moonstone” . Yes they are round but it’s the wrong cut. Never heard from them again. Don’t trust them.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
We're sorry to hear about your experience. We take issues like this very seriously and want to make it right for you.
We haven’t received any inquiry regarding this in our inbox, so please reach out to us directly at customercare@luxurypromise.com so we can resolve this promptly. We’re here to help and would appreciate the opportunity to make things right.
Best wishes,
Luxury Promise Team
First online purchase of vintage chanel
I was nervous and yet still desperate to buy my first vintage Chanel
I hesitated double clicking to buy then felt stressed wondering if I’d done the right thing
When I heard the bag was on its way I was super excited
The unboxing was nerve wracking but I was very impressed and thought my bag was better than the photos I saw
I would love to shop again and recommend luxury promise highly
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Promise
Thank you so much for sharing your experience! We understand the nerves that can come with making your first vintage Chanel purchase, it's a big moment!
We're thrilled to hear that your bag exceeded your expectations and that the unboxing was such a memorable experience. Your kind words mean the world to us, and we’re so happy to have been a part of your Chanel journey. We can’t wait to welcome you back for your next treasure.
Thank you for recommending Luxury Promise
Always a great experience
Always a great experience! Top quality items as always! Thank you Sabrina and team!
24. kesäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for your continued support! We're so happy to hear that every experience has been a great one and that you're loving the quality of our pieces.
We can’t wait to help you find your next special item.
Best regards,
Luxury Promise Team
You make your clients feel that they…
You make your clients feel that they are the only ones. Excellent service, fastest shipping. And what keeps me coming back is that if something doesn’t work you go out of your way to rectify it. A much better experience than the one I had at Hermes in Paris last week.
24. kesäkuuta 2025
Vastaus yritykseltä Luxury Promise
Thank you so much for this amazing feedback! It means the world to us to know that you feel valued and looked after. That’s exactly what we strive for with every client. We’re pleased you appreciate our service and speedy shipping, and we’re always here to make sure everything is right for you. We can’t wait to welcome you back again soon!
Warm wishes,
Luxury Promise Team
Vastaus yritykseltä Luxury Promise
Thank you so much! We're glad you had a great experience with your jewelry purchase. Enjoy your new piece, and we hope to see you again soon!
Best regards,
Luxury Promise Team
Vastaus yritykseltä Luxury Promise
Thank you! We're so glad you love your purchase. Hope to see you again soon!
Warm regards,
Luxury Promise Team
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