Lush Arvostelua 

They lie about their opening hours, I wated an hour getting to their store only to find out it was closed despite Google hours having been updated by the business

Aysha from the Leeds white rose branch made searching for the best product for my hair and face very enjoyable. She was very knowledgeable and had great customer service skills, I have a dry scalp and only like using organic products and she explained them all in a lit of detail even though the store was closing. Will deffo be back.

I was waiting for bath bombs way too long and still haven't received them. It's been two weeks and their support doesn't even bother to respond.

I wouldn't order here if I knew this would happen.

Went into Oxford Street lush today enquiring about a face cream for sensitive skin. I didn't get her name but the lady who helped me was so helpful and friendly. I told her about my skin sensitivity and she sampled two on my skin of which were low sensitivity. She even gave me two samples to leave with as she knew my sensitivity concerns. Lovely lady, amazing service!

Always find the staff at Lush Lancaster exceptionally kind and pleasant, and they always make a fuss of my daughter. She loves a visit.

She loves the products and we have visited quite a few Lush stores now and we find most places the staff are exceptional.

Visited Lush bluewater and lovely store with great staff. Very knowledgeable and all lovely. However, not sure if this was due to being nearer the end of the day but in regards to cleanliness, the shelves (specifically the top ones) were very dusty and a lot of the baskets were rather dirty.

What can I say this is not the company whose shop I went into in Poole Dorset 30 years ago. I ordered goods for my holiday. They took a while to prepare my order. I know they use Evri as couriers. My delivery driver had gone on holiday. I know that nobody fills in and parcels get lost. I ordered goods for my holiday and I phoned to explain what was going on with Evri and asked if they could deliver with some one else. I have had orders from them with Royal Mail 48hrs. I got a email to say it had been dispatched and when I looked it said Evri. I contacted them on chat and told them that they had assured me it was coming with DPD so I would get for my holiday. They just messaged me back saying don’t worry we have cancelled your order and given you a refund. No communication into trying to get it to me. John Constantine what happened to your customer service

Couldn't care less about whether I receive the products or not. I have repeatedly (every single order) that I have problems with Evri and can they send it via Royal Mail instead. Today after putting a delivery note specifying Royal Mail they sent me an email saying they were dispatching it via Evri. It gets me 11.50 round trip in a taxi to collect it from a parcel shop because Evri are incompetent and off their faces on drugs to deliver it to my flat. Lush Couldn't care less and have now informed me that they can no longer request couriers.

Over priced products (i buy as gifts for people and occasionally their hair care) and no care for their customers and whilst I support their political and ethical stances and don't support the fact dhst they don't care a out their customers.

Instead of fighting hard to retain what few customers you do have you're putting profit over people.

My friends are getting Soap and glory for Christmas. I' looking forward to the email from "management" whereby nothing will get done.

Also if it's only a small percentage of your customers thst have problems with Evri...why have stopped your customer service agents being able to request it be resent with other couriers.🤔

Poor online customer service when ordering Lush Kitchen products.

Unfortunately one of my items arrived faulty and its been a week now and still no response from the team via email other than they'll look into it a week ago.

Disappointing and wont order again

The Lush staff in Harrogate are polite and very knowledgeable especially Charlie. Thank you for a lovely experience.

I came in today with my 3 year old daughter who loves lush bath bombs it’s become a bit of a treat on occasions that she gets a bath bomb and I popped in town today and thought it’s the school holidays why not ! Margot picked out a bath bomb but was messing with the bag so it ripped so I took the bath bomb to the till and asked Margot to get another bag to bring over. The lady serving called Sam was amaaaazzing with Margot she invited her behind the till to help print the sticker and put on the bag, got a chair and asked if Margot could sit on it and ‘serve me’ whispering in her ear things to say such as ‘would you like a bag’ ‘card or cash’ and then gave a tester pot and told Margot she could pick any body wash as a little treat for ‘working’ 🥺🥹 this made the trip so special for her for literally no reason and she was so excited to show daddy her now shower gel she got for working. Thank you so much Sam for the experience, I had a very excited 3 year old girl 💕

One star for effort. Two stars is for they're not totally a bad product. It's a good product. The most thing that I don't like about this company is that one person can make millions for another company in six months and resigns because the company is not really cultural. OK, and then you come to this company. If you prove yourself with other people, then you get judged in one hour. I think they have to change the situation to help other people, not to misjudge the wrong person? Also, thinking about the sales service and experience can never be proven in one hour or one day, also because it's being judged by one moment. I hope they will change this one day because, in my opinion, it doesn't work.

After two very nice trips with each of my Granddaughters, I decided to take them both together, hoping that Daneka, my regular sales assistant, would be there. Unfortunately, she wasn’t (everyone needs a day off sometimes!) However, the girls met Mia, who was also very friendly and kind to them. My daughter in law knew that I’d been to Lush as they were both covered in glitter! Thank you again & will visit again soon.

The staff at the Chester store are lovely we was made so welcome introduce to the app to get discount and also was given a sample for our purchases I thanked the lady and said we will be back the older lady served me and I felt like she was friend you guys are wonderful 😊

How Helpful they are!! I was pretty clueless when entering the Lush to buy a present for my mum. However the shop assist Jasper was very helpful. And demonstrated products, understanding what my mum likes. Pointing out products that matched what I wanted. Very pleased with my experience

Absolutely poor service provided online staff, order couple of things the soap came melted, went out my way to get a replacement and got shown attitude and threats.. I paid cash told them to redelivery one which they were happy to asked for compensation for my troubles as it was a gift for someone they then said we will cancel this and give you an e voucher.. i mean did I ask you to cancel my order did I tell u to send me something that was melted.. poorly packaged.. the service is rubbish rather spend money else where then to get treated like rubbish.

I went to the lush shop in fortkinnard Edinburgh where the sales team lynx and jade helped me alot. From helping me with what services are good for messaging to babysitting my dog.

A special thanks to Vicky in Colchester store for making a disappointing birthday much better. She's a treasure and has great tattoos!

Normally I would have given 5 stars, but was at Glasgow Buchanan street today and have discovered they no longer sell my favourite body spray and shower gel. What am I now to do without my plum rain. I'm not a girly girl but I loved this.

They are always nice and helpful in the shop.
I found that the daisy deodorant was not strong enough for me, and the customer service recommended another product based on my preferences.