Villa Flora was excellent, every thing was perfect, the design, the quality of the furnishings,the cleanliness ,the abundance of utilities, nothing was missing a wonderful villa for an excellent st... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We stayed at the Tuscan Fizz whilst in Lucca for a family wedding and couldn’t have been happier. The villa exceeded our expectations in every way. Well appointed and true to the Tuscan lifestyle.... Näytä lisää
Abbiamo trascorso giornate meravigliose al Rosyabate Cottage. Loredana ci ha accolti calorosamente e ci ha mostrato la struttura; è stata sempre disponibile a rispondere a qualsiasi domanda: un sentit... Näytä lisää
Yritys on vastannut
What a beautiful place! Such an elegantly refurbished farmhouse with all that you need for a perfect stay in Tuscany! The surrounding area is beautiful and peaceful - a perfect location to relax and s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
LUCCA APARTMENTS AND VILLAS combines the charm of Tuscany with the warmth of family tradition, offering more than just rentals but a deeply personal experience. As a boutique, family-owned agency in Lucca, we are passionate about sharing the love and legacy of the region that shaped our childhoods. Our commitment to making your stay unforgettable ensures that you’ll capture the essence of Tuscany, leaving with memories that last a lifetime.
Yhteystiedot
4,8
Erinomainen
286 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We had a lovely stay in the villa Aqua…
We had a lovely stay in the villa Aqua Noir with our two kids. Everything was very well thought, newly refurbished with an extreme good taste. We loved the place, the location was extraordinary as it was in front of the park and also walking distance to the beaches. The house is extremely well designed with everything needed from kitchen utensils to machines in very good condition and very clean. Acqua noir is highly recommended and we are looking forward to coming back!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Guest,
Thank you for your kind review regarding your stay at Villa Aqua Noir. We are delighted to hear that you and your family enjoyed your time with us.
It is wonderful to know that you appreciated the thoughtful refurbishment, the design of the villa, and our location near the park and beaches. We strive to provide a well-equipped and comfortable home for our guests, and your feedback regarding the cleanliness and amenities is very encouraging.
We look forward to welcoming you and your family back in the future.
Best regards,
Sara
The Lucca Apartments and Villas Team
Wir sind Wiederbesucher ...
Wir sind in diesem Jahr nun bereits das 2te mal Gast in diesem sehr schönen Apartment in Lucca gewesen. Wir waren exakt eine Woche dort. Ausgesprochen gute Lage, inmitten der Altstadt, haben wir uns dort wieder sehr, sehr wohl gefühlt. Ausgesprochen nettes und herzliches Handling (Christina / Alice) Seitens der Agentur selbst ... dennoch gibt es diesmal ein, zwei kritische Bemerkungen anzumelden: 1. der Sonnenschirm, der uns vor der im Juli vorherrschenden Sonne schützen soll, war defekt (wurde von uns so vorgefunden, wir haben es umgehend reklamiert - da man ohne Schirm/Sonnenschutz die Dachterrasse nur am Abend nutzen kann - aber es wurde in der gesamten Woche kein Austausch des defekten Schirms vorgenommen), 2. andere Schäden (im Bad), die wir bereits in letzten Jahr bemerkt haben, waren immer noch vorhanden - gemeint ist die defekte Schiebetür der Dusche, hier speziell das heraushängende Dichtungsgummi. Generell sind auch die Wände leicht mit Staub und Spinnenweben befallen. Am überraschesten war, dass die im Internet gezeigten Bilder der Dachterrasse nicht mehr mit der Wirklichkeit übereinstimmten: Alle Pflanzen, alle Blumentöpfe, alles, was eine gemütliche grüne Oase zeigt, war weg. Ersatzlos weg! Schade! Wir kommen wieder, natürlich, aber in der Hoffnung, dass man sich in der Zwischenzeit mal ein wenig mit der Instandhaltung der Wohnung beschäftigt. Immerhin sind wir Gäste, und die Wohnung gehört nicht zu den preiswerten Angeboten!
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Sehr geehrter Herr Sixtus Seelenmeyer,
vielen herzlichen Dank, dass Sie sich auch für Ihren zweiten Besuch in Lucca in diesem Jahr wieder für unser Apartment entschieden haben. Wir freuen uns sehr, dass Sie erneut die Lage und den herzlichen Empfang durch unser Team zu schätzen wussten.
Wir lesen jedoch mit Bedauern Ihre Anmerkungen bezüglich der Instandhaltung und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir möchten den Vorfall gerne kurz erläutern, um Ihnen ein vollständiges Bild zu vermitteln: Die Pflanzen auf der Terrasse wurden aufgrund der Renovierung und der damit verbundenen Umgestaltung der Terrasse entfernt. Wir können Ihnen versichern, dass die neuen Fotos der Terrasse in Kürze auf unserer Website veröffentlicht werden. Bezüglich des Sonnenschirms bestätigen wir, dass wir diesen leider nicht reparieren konnten und ihn daher entfernen mussten, um ihn ersetzen zu lassen. Auch hier war die zeitliche Abwicklung für den Ersatz leider nicht schnell genug, sodass der Sonnenschirm nicht mehr vor Ihrer Abreise eintraf und Sie ohne den gewünschten Sonnenschutz auskommen mussten, den wir Ihnen gerne geboten hätten.
Schließlich bedauern wir zutiefst die Probleme im Badezimmer, insbesondere im Hinblick auf die Duschtür. Wir entschuldigen uns dafür, da diese bereits bestehenden Mängel eigentlich hätten behoben sein müssen. Wir versichern Ihnen, dass wir bereits daran arbeiten, diese Probleme endgültig zu beseitigen.
Ihr Feedback ist für uns äußerst wertvoll und motiviert uns dazu, die Instandhaltung unserer Räumlichkeiten kontinuierlich zu verbessern. Wir danken Ihnen für Ihr Vertrauen und hoffen aufrichtig, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen den tadellosen Aufenthalt zu bieten, den Sie verdienen.
Mit freundlichen Grüßen,
Sara
The Lucca Apartments and Villas Team
Perfect communication, friendly host and superb villa!
The contact in the booking process was clear and friendly. Upon arrival in Italy, our host Claudia (who deserves 6 stars 😉) was communicating clearly, was friendly, took all the time we needed for explanation of the house. After arrival she gave us some great tips for things to do and places to visit and to eat, loved that, that’s extra service! We give a five star rating for our experience in Tuscany in this superb house! Next year we will probably book again at this agency.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Ms Jennifer,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a fantastic experience in Tuscany and that our home provided the perfect setting for your stay.
I will be sure to pass your lovely comments along to our Villa Manager Claudia; she will be so happy to hear that her support and local tips helped make your trip even more memorable. It is our goal to ensure every guest feels well looked after from the very first contact, so your kind words really mean a lot to us.
We are so glad you enjoyed your time with us, and we would be thrilled to welcome you back again next year!
Best regards,
Sara
The Lucca Apartments and Villas Team
Super Villa
Tolles Haus, sehr schöner Garten auf zwei Ebenen, wunderbarer Pool!
Loredana hat sich sehr angenehm um uns gekümmert!
Gut ausgestattet von Küche bis Wäschekammer!
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Liebe Gäste,
vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Sie die Zeit bei uns so genossen haben und Ihnen unser Haus, der Garten auf zwei Ebenen sowie der Pool so gut gefallen haben.
Es ist schön zu hören, dass Loredana sich so angenehm um Ihr Wohlbefinden gekümmert hat – ich werde Ihr Lob sehr gerne an sie weiterleiten. Wir legen großen Wert darauf, dass unsere Häuser – von der Küche bis zur Waschküche – bestens ausgestattet sind, daher freut es uns besonders, dass Sie dies positiv bemerkt haben.
Wir würden uns sehr freuen, Sie bald wieder bei uns in Lucca begrüßen zu dürfen!
Herzliche Grüße,
Sara
The Lucca Apartments and Villas Team
Perfect Villa for a Relaxing Stay
The villa is perfect for accommodating up to seven people. Everything has been thoughtfully designed to ensure a comfortable and relaxing stay. The swimming pool was our absolute favorite—it truly made our holiday special. The property is spacious, beautifully maintained, and surrounded by a stunning, well-kept garden.
A special thank you to our manager, Claudia, for her exceptional support and professionalism. She was always responsive, friendly, and incredibly helpful throughout our stay. We truly appreciated all her assistance.
We would highly recommend Lucca Apartments and Villas and would be delighted to stay with them again
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Guest,
Thank you so much for your wonderful review! We are delighted to hear that you had such a memorable stay and that the villa provided the perfect space for your group of seven.
It is fantastic to know that you enjoyed our pool—it really is a highlight for so many of our guests—and that you appreciated the thoughtful design and well-maintained gardens. I will be sure to pass your kind words along to our Villa Manager Claudia; she will be so happy to hear that her support helped make your holiday special, as we strive to provide exceptional service to all our visitors.
Thank you for recommending us, and we would be absolutely thrilled to welcome you and your group back to stay with us again in the future.
Best regards,
Sara
The Lucca Apartments and Villas Team
Villa Monte Carlo
The villa was at the high end of the market and whilst lovely was missing some detail expected.
However location and the local team Lore and Tami were extremely helpful and friendly.
If you’re looking to house 14 in comfort it’s a great option, stunning surroundings, 20 minutes from Lucca, 30 from Pisa and 1 hour from Florence.
Great pool!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr Adam Drysadale,
Thank you very much for taking the time to share your feedback regarding your recent stay at Villa Due Mani. We are delighted to hear that you and your group enjoyed the beautiful surroundings, the pool, and the villa's convenient location for exploring the region. We will be sure to share your kind words with our local team, Lore and Tami; they will be thrilled to hear that they were able to assist you during your visit.
We are fully committed to ensuring our properties meet the highest standards of comfort and detail, and we take your note regarding "missing details" very seriously. We would value the opportunity to understand what specific elements you felt were lacking, as this kind of insight is invaluable to us in ensuring we continuously improve the quality of our properties.
If you are open to it, we invite you to contact our office directly to share any further details with us. Your feedback directly helps us refine our service and the experience we provide to all our guests.
Thank you again for choosing us, and we truly hope to have the opportunity to welcome you back to Tuscany in the future.
Warm regards,
Sara
The Lucca Apartments and Villas Team
We have stayed at Villa del Nonno
We have stayed at Villa del Nonno and had a great experience. House is very well supplied with a great pool outdoor area and fully air conditioned that saved us during the heat wave. Loredana and Sara did their utmost with excellent tips on to dos and restaurants in the area and they were all great. Thanks for the hospitality and looking forward to staying in this house again in future. David
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr David,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great stay at Villa del Nonno and that the house, with its pool and air conditioning, provided a comfortable retreat during your time in Lucca.
It is wonderful to know that you enjoyed your stay and that our recommendations for things to do and places to eat were helpful. Loredana and Sara truly enjoyed assisting you, and we are so glad that our local tips contributed to your positive experience.
We sincerely appreciate your kind words regarding our hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to the villa in the future!
Best regards,
Sara
The Lucca Apartments and Villas Team
Peaceful countryside near Lucca
We stayed in one of the apartments for a week and had a great experience. The apartment was clean, and the kitchen was well equipped with everything needed for cooking. It was also very convenient to have two bathrooms.
The pool area is lovely and well maintained, and the property is surrounded by beautiful, lush greenery in peaceful surroundings.
You will need a car with a bit of ground clearance, but access to and from the villa is straightforward. The location is ideal, with a short drive to Pescia, Montecarlo, and Lucca.
Silvana welcomed us on arrival, provided plenty of useful information about the local area, and was always happy to answer any questions.
One thing to note is that the apartment has fans rather than air conditioning.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr Hans-Martin Kaspersen,
Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a great week and enjoyed your stay in our apartment.
It is lovely to know that you appreciated the convenience of having two bathrooms and a well-equipped kitchen, and that our pool and peaceful surroundings provided the perfect backdrop for your holiday. We also appreciate you mentioning the local driving tips—that is very helpful information for future guests who plan to explore the beautiful towns of Pescia, Montecarlo, and Lucca.
I have shared your kind words with Silvana; she will be so happy to hear that her warm welcome and local knowledge helped make your stay even more comfortable. Thank you also for your honest note regarding the cooling fans; your feedback is valuable to us as we continuously strive to ensure our guests are as comfortable as possible.
We would be honored to welcome you back for another relaxing Tuscan getaway in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Vacanza perfetta a Corte Benedetto
Siamo stati per una settimana gli ospiti di Corte Benedetto e abbiamo trascorso una vacanza meravigliosa in questa struttura, appena ristrutturata.
Ringraziamo Loredana e Noemi (di Lucca Apartments and Villas) che hanno avuto cura di noi e sono state sempre disponibili alle nostre richieste!
Un ringraziamento particolare a Dionisio, il proprietario della villa, per il modo in cui ha ridato la vita a questo posto meraviglioso!
Di sicuro ritorneremo!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Gentile Signor Liviu,
Grazie mille per la bellissima recensione! Siamo davvero felici di sapere che avete trascorso una vacanza meravigliosa a Corte Benedetto e che avete apprezzato il restauro della struttura.
Per Loredana, Noemi e per tutto il team di Lucca Apartments and Villas, è stato un vero piacere prendersi cura di voi durante il vostro soggiorno. Saremo lieti di trasmettere il vostro speciale ringraziamento a Dionisio; ne sarà certamente entusiasta, avendo dedicato tanto impegno nel riportare a nuova vita questo splendido luogo.
Speriamo di potervi accogliere nuovamente presto.
Un cordiale saluto,
Sara
The Lucca Apartments and Villas Team
A peaceful Tuscan escape for the whole family
We stayed at Villa Brunetta with three generations in tow: parents, in laws, and the whole extended family, and it turned out to be exactly the peaceful escape we needed. The villa itself is a beautiful example of the properties you find in this part of Tuscany, full of character and charm. The huge garden was the real star for us; we spent hours out there barbecuing and simply enjoying each other's company.
Monica, our host, was fantastic throughout, warm and always on hand if we needed anything. The location is also very accessible from the motorway, which made arriving with a large group far less stressful than expected.
I'd happily recommend Villa Brunetta to any large family looking for a relaxed, comfortable base in Tuscany.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr Morgan Parnis,
Thank you so much for sharing such wonderful feedback about your stay at Villa Brunetta! It is truly heartwarming to hear that the villa provided the perfect, peaceful escape for your multi-generational family gathering.
We are delighted that you enjoyed the charm and character of the property, and especially that the garden became such a central part of your holiday—there is nothing quite like barbecuing and spending quality time together in such a beautiful setting.
I will be sure to share your kind words with Monica; she takes great pride in ensuring our guests feel well-supported and welcomed, and she will be thrilled to know she made your experience so stress-free. It is also great to hear that the location worked so well for your group's arrival.
We would be honored to welcome your family back to Villa Brunetta whenever your travels bring you back to Tuscany.
Warm regards,
Sara
The Lucca Apartments and Villas Team
Great stay at Cottage Manni
Die Organisation durch Lucca Appartments and Villas hat reibungslos funktioniert. Filippo stand uns vor und während unseres Aufenthaltes immer hilfreich und herzlich zur Seite.
Cottage Nanni selbst ist ein Traum und man merkt überall, mit wie viel Herzblut der Innen- und Außenbereich gestaltet wurde. Wir haben die Ruhe sehr genossen- es hat uns an nichts gefehlt und wir können es nur empfehlen!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Liebe Kerstin Krauss,
Wir danken Ihnen von Herzen für Ihre wunderbare Bewertung. Es ist eine große Freude zu erfahren, dass Sie einen traumhaften Aufenthalt im Cottage Nanni verbracht haben und dass Sie die Leidenschaft zu schätzen wussten, mit der wir jedes Detail im Innen- und Außenbereich gestaltet haben.
Wir freuen uns besonders, dass die Betreuung durch unseren Villa Manager Filippo Ihren Erwartungen entsprochen hat; es wird uns eine große Freude sein, ihm Ihr Lob weiterzuleiten, auf das er sicherlich sehr stolz sein wird. Ihre Zufriedenheit, insbesondere in Bezug auf die Ruhe und den Komfort der Unterkunft, ist für uns die wertvollste Anerkennung.
Nochmals vielen Dank, dass Sie sich für uns entschieden und unsere Unterkunft weiterempfohlen haben. Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Sara
The Lucca Apartments and Villas Team
Five-Star Experience at Villa Flora Monte Carlo- Villa
⭐⭐⭐⭐⭐
We had an incredible stay at Villa Monte Carlo! The villa is beautiful, spotless, peaceful, and perfectly located for exploring the heart of Tuscany. The views are breathtaking, and every day felt relaxing and unforgettable.
A special thank you to Silvana for her exceptional hospitality. She was warm, welcoming, and always available to help, making us feel right at home from the moment we arrived.
If you’re looking for an authentic Tuscan experience with a beautiful villa and wonderful hosts, this is the place to stay. We made memories that will last a lifetime and can’t wait to return. Highly recommended! 🇮🇹❤️
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Julio Rosales,
Thank you so much for sharing such a wonderful review! We are absolutely thrilled to hear that your stay at Villa Flora a Montecarlo was so incredible and memorable.
It warms our hearts to know that you enjoyed the beauty, cleanliness, and peacefulness of the villa, along with those breathtaking views that make our location so special. We are also delighted that you felt right at home thanks to our Villa Manager Silvana; she is truly dedicated to ensuring our guests have the best possible experience, and she will be so happy to hear your kind words about her hospitality.
Thank you for your high recommendation. We would be honored to welcome you back for another unforgettable Tuscan experience whenever you decide to return.
Warm regards,
Sara
The Lucca Apartments and Villas Team
We rented a beautiful
We rented a beautiful, well maintained villa in lovely grounds which was ideal for our family reunion. Any issues that arose (they were minimal) were promptly and effectively resolved.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr Paul Goulding,
Thank you so much for your kind review! We are delighted to hear that you and your family enjoyed your stay at our villa and that it provided the perfect setting for your reunion.
It is wonderful to know that you appreciated the well-maintained grounds and that our team was able to resolve any minor issues promptly. Providing a seamless and stress-free experience for our guests is our top priority, and we are thrilled that we succeeded.
We would be honored to welcome your family back to Tuscany for another memorable stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Very relaxing location in Tuscany
Great, well-maintained complex, very nice apartment, well-equipped, and the pool is fantastic. Silvana provided perfect service—very quick responses and prompt resolution of any issues. We'll be back.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Ms Elke Mueller,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the apartment, the complex, and the fantastic pool.
It is lovely to know that you appreciated the quality of the property and found everything well-equipped for your stay. We will be sure to pass your kind words on to Silvana; she is dedicated to providing quick and attentive service, and she will be thrilled to know her help made your experience so smooth and pleasant.
Thank you for choosing us, and we look forward to welcoming you back for your next stay!
Warm regards,
Sara
The Lucca Apartments and Villas Team
We had a lovely two-week stay overall…
We had a lovely two-week stay overall and there was so much to like about this property.
The villa itself (Villa Gianni) is beautiful, spacious, modern, exceptionally well equipped and set within lovely, well-maintained gardens. It is in an excellent location for exploring Tuscany, and we visited Lucca, Florence, Pisa, Montecarlo, the coast and Rome very easily from here.
The owner was delightful. He came each week to clean the pool and clearly took great pride in maintaining the property, even bringing pastries one morning so we could enjoy a traditional Tuscan breakfast.
The road outside was a little busier than we had expected and so quite noisy.
Unfortunately, our experience with the management company was much more mixed.
When we arrived, the air conditioning in the downstairs room wasn't working. The manager did arrange for someone to repair it, but our first morning ended up being spent waiting at the villa while this was organised, not a huge deal on its own.
A few days later, my son woke during the night to find a cockroach on his pillow. We appreciate that insects are part of life in warmer climates, and we may have just been unlucky.
We were due to leave early that morning for a full day in Rome. My son slept in the spare room instead of that room after finding it. We contacted the management company on the train to Rome hoping they could simply arrange for the room to be cleaned and the bedding changed in 2 rooms as my daughter was arriving the following day and needed the spare room.
This wasn't a request for an optional housekeeping service; it was an exceptional situation following an unpleasant incident. We explained that we didn't feel we should have to pay in these circumstances, but were simply told that arranging a clean would cost €200 because that was the cleaning company's charge. No flexibility or gesture of goodwill was offered.
In the end, we spent part of our holiday washing bedding, cleaning the room ourselves and preparing both bedrooms before our daughter arrived the following day. It wasn't how we'd hoped to spend our holiday and was disappointing because we felt this situation could have been resolved very quickly with a little understanding, especially considering their '360 degree service' philosophy and values around having a perfect holiday of rest.
We also found that the concierge service didn't quite match the impression given before our stay. We received messages offering to arrange bookings for us, so we asked for help booking a vineyard tour and taxis so my husband could enjoy the wine tasting. The vineyard tour was booked, which we could have done online, it was more help with taxis we wanted due to language barrier. But for the taxis we were simply sent a phone number. Unfortunately that taxi company couldn't help us, so we ended up researching alternatives and trying to arrange transport ourselves.
What disappointed us most wasn't any one issue on its own. It was the contrast between the customer service we experienced and the philosophy promoted by Lucca Apartments & Villas. Their welcome information speaks about providing a "360° holiday experience", giving guests "peace of mind before, during and after your trip", and being "just one call away" if anything is needed. Sadly, when we genuinely needed support, our experience didn't reflect those promises. A relaxing holiday is about more than the property itself. It's also about feeling confident that if something unexpected happens, you'll be supported in a way that reflects the values the company promotes. We left feeling that the villa deserved five stars, but the customer service simply didn't match the standard that had been promised.
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear ms Kirsty Fulton,
Thank you for taking the time to provide such detailed and honest feedback regarding your recent two-week stay at Villa Gianni. We truly appreciate the positive comments you shared about the villa itself, its beautiful setting, and the hospitality shown by the owner during your visit. It is wonderful to hear that you were able to explore so much of Tuscany and that the property's location served your family well.
However, we are genuinely sorry to read about the challenges you faced, particularly regarding our customer service and concierge support. We pride ourselves on our "360° holiday experience" philosophy, which promises peace of mind and support during your stay. Based on your experience, it is clear that we failed to live up to these values when you needed us most.
Please accept our sincere apologies for the stress caused by the incident with the bedding and the subsequent handling of that situation. We understand that a holiday is precious time, and you should never have been placed in a position where you felt forced to clean or prepare the villa yourself, especially following an unpleasant experience. We missed an opportunity to show the understanding and support that our guests deserve, and we are disappointed that our response fell so far short of the standard we promote.
We also apologize that our concierge service did not provide the proactive help you needed. We understand that simply providing a phone number is not the same as offering the practical assistance required to navigate barriers, such as the local taxi situation you described.
We take your comments the service failures very seriously. Please know that we are reviewing these points internally to improve our processes and ensure that our actions align much more closely with the promises we make to our guests.
We would have loved to be the "peace of mind" you were looking for, and we are very sorry that we let you down. Thank you again for highlighting these issues; it is only through feedback like yours that we can hope to improve.
Sincerely,
Sara
The Lucca Apartments and Villas Team
We had a really nice week here
We had a really nice week here. The house and the area around is beautiful and the hospitality was really good.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Ms Emma,
Thank you so much for your kind words! We are delighted to hear that you had such a wonderful week with us.
It is great to know that you appreciated the beauty of the property and the surrounding area, and we are truly happy that you enjoyed our hospitality. We work hard to ensure our guests feel well cared for, so your feedback is very rewarding for our team.
We would be honored to welcome you back to Tuscany for another relaxing stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Fabulous Villa
The villa was fantastic. Everything you’d hope for and more ….. a great place to spend some quality time with family or friends.
The local letting agents were a tremendous help too.
We will definitely be looking to go back.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Mr ken Godsman,
Thank you so much for your wonderful review! We are absolutely delighted to hear that the villa exceeded your expectations and provided such a perfect setting for you to spend quality time with your family and friends.
We will be sure to share your kind words with our local team; they truly enjoy assisting our guests and will be thrilled to know they helped make your stay so memorable.
We would be honored to welcome you back for another fantastic stay in the future. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa Buonamici - Mini
Villa Buonamici - with Mini - we have had an amazing time in this wonderful house which is perfectly located for Lucca just outside the city walls, and well located for local shops as well as the city centre. As well as super comfortable beds (so hard to find in a rental!), the house is perfect for entertaining a larger group…the kitchen is well kitted out and there is aircon throughout the house if the weather is too hot outside. The grounds are well maintained and the pool is gorgeous. Mini is a wonderful host - she recommended a local place for us to host a birthday celebration and booked it for us (our Italian is not good) - she has been so attentive throughout our visit - I cannot recommend her or the house highly enough. Five stars across the board…
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Guest,
Thank you so much for this glowing review! We are absolutely thrilled to hear that your stay at Villa Buonamici was such an amazing experience.
It is wonderful to know that the villa served your group so well, from the comfort of the beds and the well-equipped kitchen to the beautiful grounds and pool. We are also delighted that you found the location perfect for enjoying both the local area and the historic center of Lucca.
A special thank you for your kind words about our Villa Manager Mini; she takes great pride in ensuring our guests have everything they need, and she will be absolutely delighted to know she helped make your birthday celebration so special. We will be sure to pass on your praise to her.
Thank you for your high recommendation and your five-star rating. We would be honored to welcome you and your group back for another memorable stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa in Monte San quirico
Villa in Monte San quirico. We stayed at this Villa for ten days. The photos on the website bare very little resemblance to the property as the photos must have been taken about ten years ago. A complete misrepresentation of what is on offer. The gazebo was neglected with overgrown bushes and trees.
The House was ok but poor air con in one of the bedrooms. A seriously overpriced house for what was on offer. Also it is certainly more than 10 Minutes walk to Lucca.
Dear Simona,
thank you for your reply. The problem with this house is not the location but the fact that you should update the photos on your website in order to give the visitors an accurate view of the house and its garden. I showed Cate (our manager) the neglected pool area and she agreed that gardeners ( and not the robots) should have worked on it. It is a very nice house with a great garden but for the price it needs a permanent upkeep ! kind regards. Markus Spettel
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Markus,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your expectations were not met during your stay.
We have been renting out this property for over ten years with great success. Our villa is fully booked throughout the entire season, and we take pride in the fact that we have historically only received positive reviews from our guests.
Regarding the location, the house is exactly 1.5 km from the gates of the Lucca city walls. This walking proximity to the historic center is precisely why the villa is so popular and frequently rented. It is exceptionally rare to find a property this close to Lucca that also offers a private pool.
We have taken note of the issues you reported and will personally verify them. We are truly sorry that these concerns were not brought to our attention during your stay, as we would have gladly intervened to assist you. We remain at your entire disposal and hope to have the opportunity to welcome you back in the future to provide you with a much better experience.
Kind regards
Simona
Lucca Apartments and Villas
A week at Casa Stella
What a lovely week in Casa Stella! The flat is really nice and has air conditioning throughout (which we really needed in the July heatwave) but the star attraction is the terrace with outdoor dining table and views over Sant’Anna and the towers of old Lucca further away. Calm location with parking but v short walk into the Centro Storico - perfect! Looked after by Monica who could not have been more responsive and helpful when we needed assistance. Thank you!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucca Apartments and Villas
Dear Adam,
Thank you so much for your wonderful review! We are delighted to hear that you had such a lovely week at Casa Stella and that the apartment provided a comfortable retreat during the July heat.
We are particularly pleased that you enjoyed the terrace and those beautiful views over Sant’Anna and the towers of Lucca—it truly is one of the highlights of the property. It’s also great to know that the location worked perfectly for your needs, offering both the convenience of parking and a short, easy walk into the historic center.
We will be sure to pass your kind words along to Monica; she is always dedicated to providing responsive and helpful service, and she will be so happy to know she made your stay even more enjoyable.
Thank you for choosing us, and we would be honored to welcome you back to Lucca in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
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