We’ve been searching for sofas for months but no sales assistants from the big branded retailers such as Camerich, Natuzzi, Bo Concept, etc, were able to come close to the customer service... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Wow. You now have a loyal customer - won't hesitate to return when I need another one, although it's so well made that may be a while! The sofa is absolutely perfect - Daniel medium in a soft mid grey... Näytä lisää
Yritys on vastannut
Can't fault the customer care . Sample order arrived within 2 days . Had a few queries so phoned up and had all my questions answered . Read the reviews so decided to visit the sales showroom . Ordere... Näytä lisää
Yritys on vastannut
Excellent professional service from start to finish, plus the products are hand made and you can see them being made on the premises. We designed and ordered a bespoke piece, which they hadn’t made... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
At Lovely Sofas, we’re on a mission to help you create a haven of contentment - a place that makes you feel comfy, rooted and happy in your own unique way. It might be a “curling up with a hot cup of soup” kind of lovely. Or it might be a “friends, cocktails and gossip” kind of lovely. Whatever style, size, shape, fabric, leather and feet give you the warm fuzzies, we get together our brilliant designers and skilled craftspeople to build a Lovely Sofa just for you. Putting the love into Lovely Sofas Our sofas are lovely because they’re handmade by proud craftspeople. What gets our cutters, seamstresses, upholsterers and finishers out of bed in the morning is knowing that they’re creating things that will be cherished and appreciated. We use traditional tools and techniques that have been passed down through the generations. We also value specialist knowledge and employ fabric and leather specialists who understand the unique qualities of each material. We’ve been proudly building sofas this way for over 30 years. 6 reasons to choose us. Loveliness – Our sofas are built to be the snuggliest, cosiest, comfiest places on earth. Outstanding quality – We hand make every sofa using timeless craft skills and high quality materials. Vast choice – We have styles, sizes, fabrics and leathers to suit any space. And we can make bespoke changes to most of our styles too. Exceptional guarantees – You can return any sofa within 28 days. Plus, our frames are guaranteed for 10 years. Lancashire built – We’re proud to make our sofas here in Britain. And have done for over 30 years. You always come first – We think service is as important as our products and are proud to get consistently lovely feedback through Trustpilot.
Yhteystiedot
Manchester Road, BL3 2NZ, Bolton, Yhdistynyt kuningaskunta
- 0800 029 49 49
- hello@lovelysofas.com
- www.lovelysofas.co.uk
4,9
Erinomainen
155 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Perfect centre piece
I was hesitant about ordering on-line, but it work flawlessly. Plenty of reassuring contact. The sofa is fantastic. Every bit as good as it looked on the web. A spectacular centre piece to my room :)
8. helmikuuta 2016
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Dr Bower,
Thank you for your review and feedback.
We are pleased to hear that your experience ordering online with us was a straight forward one and that you felt that you had sufficient contact from us along the way.
We are delighted to hear that you love your new sofa and that it is now standing proud in your room for all to see.
Long may you enjoy the comfort and quality of your new Grosvenor Sofa for many years.
Kind Regards,
The Lovely Sofas Team.
Good reliable service
This is the second Grosvenor Settee we have ordered from 'Lovely Sofas' and found both times their product and their process was faultless.
15. joulukuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Brian,
Thank you for our 5 Star Review.
We are delighted to hear that you have made a second purchase from us and that you were pleased with the whole service experience once again.
May you enjoy the comfort and quality of your new sofa for many years.
Kind Regards,
The Lovely Sofas Team.
Beautiful furniture
I bought a three seat and two seat fabric Chesterfield sofa as well as a stunning Mayfair chair. I love the quality. The workmanship is second to none. Beats all of the mass produced rubbish that we'll known sofa retailers sell! The quality is evident for all to see. From start to finish, lovely sofas have been a pleasure to buy from. Excellent customer service. I will definately buy from lovely sofas again and wholeheartedly recommend them. Faultless service and worth every single penny
23. marraskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Miss Hadden,
We are delighted to hear that you are happy with your new furniture and that you love the quality of the workmanship that has gone into each piece of furniture.
We are also pleased to hear that you have received an excellent customer service from us from start to finish.
We hope that you enjoy your furniture for many years.
Kind Regards,
The Lovely Sofas Team.
Fantastic
After quibbling over sofas for six months we came across lovely sofas online. The service was fab, all information was clear. Loved receiving free fabric samples so we could choose what we wanted. Delivery was quick and no rubbish. We're extremely happy with our sofas. Thank you!
23. marraskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Miss Gough,
Thank you for our 5 Star Review.
We are pleased to hear that you are extremely happy with your new sofas and that you found our website clear and concise.
May we say Thank you in advance for any recommendations that you may make on our behalf.
Kind Regards,
The Lovely Sofas Team.
My lovely chesterfield sofas
Very good service and the delivery men were very professional. I really love my sofas and wished that I had known about lovely Sofas earlier. Lovely quality and very luxurious. I really look forward to sitting on them and sometimes falling asleep on them they are so comfortable. Really pleased with my purchase of two top quality sofas made to my specification.
Ann G
23. marraskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mrs Gardner,
Thank you for your review and feedback.
We are delighted to hear that you love your new sofas and are pleased with the level of service that you have received from us.
May you enjoy the comfort and luxury of your new sofas for many years to come.
Kind Regards,
The Lovely Sofas Team.
A good comfy sofa
Quality sofa made in UK
Website user friendly
Price - reasonable
Sales and other depts - seem to know there stuff
Communication from company, quiet good. Good process.
Downside:
Better tracking of sofa status either online or email be nice.
23. marraskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Akram,
Thank you for your review and feedback.
We are delighted to hear that you are happy with your new sofa and that you found our website user friendly.
We do aim to provide as much information as we can with regards to delivery, providing a week commencing date within two weeks of placing your order, then a day and timescale two weeks prior to delivery and we have put in place an additional call from the delivery team half an hour before they are due to arrive to your property to prepare you for their arrival.
We take onboard your comments regarding tracking your sofa status via email or online and appreciate this feedback as it helps us to improve our service to our customers.
Kind Regards,
The Lovely Sofas Team.
Why. Go anywhere else
Just had 2 three seater Kensington sofas delivered.Better than the pics.Dont comparison with DFS.They are rubbish.If you want quality you have to pay a little more.You can tell from the fabric to the workmanship they will last.Highly recommend.Thanks lovely Sofas.
14. marraskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Hancock,
Thank you for our 5 Star Review.
We are always happy to hear that our customers appreciate the workmanship that goes into our hand crafted furniture. We are delighted to hear that you are pleased with your new Kensington 3 seater sofas which will last for many years.
We would like to say Thank you in advance for any recommendations you may make on our behalf.
Kind Regards,
The Lovely Sofas Team.
Great Company
Lovely 2 seater leather sofa. Excellent service and very quick delivery. Would recommend this company to family and friends
7. lokakuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mrs Macdonald,
We are delighted to hear that you are happy with your lovely new sofa and that you have received an excellent service from us. We would like to say Thank you in advance for any recommendations that you may make on our behalf to your family and friends.
Thank you for our 5 Star Review.
Kind Regards,
The Lovely Sofas Team.
Brilliant service
Great service from start to finish. Managed to get the sofa designed to the way we wanted and needed it. With lots of styles and colours to pick from. They are very well made and feel firm. They even had it made quicker for us if we arrange our own collection as we we're sofaless. Would defo recommend.
14. syyskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Taylor,
Thank you for our 5 Star Review.
We are pleased to hear that you have received Great service from start to finish and that you are pleased with the quality and comfort of your new corner unit.
We would like to say Thank you in advance for any recommendations that you may make on our behalf.
Kind Regards,
The Lovely Sofas Team.
My lovely sofas
From the minute we went into the store the service was excellent, left to browse, but all questions answered, colour samples sent out in abundance so I could match my colour scheme. Then a home visit completed to ensure access and sizing. Order completed efficiently and delivered on time.
Quality of sofas excellent, everyone who comes to our home comments how beautiful they are. We plan to buy another one when our other room needs updating, thank you.
14. elokuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Goodman,
We are delighted that your showroom visit and the service which you have received from us throughout has been an excellent experience for you. May you enjoy your beautiful new Knightsbridge sofas for many years and we look forward to hearing from you again in the near future when you decide to add to your collection.
Thank you for our 5 Star Review.
Kind Regards,
The Lovely Sofas Team.
Very Lovely Sofas!
The sofas are beautiful well made and comfortable. To say nothing of the great value. I must mention the brilliant delivery men who although it was late in the day and they wanted to get home were amazingly helpful.
13. elokuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mrs Thompson,
We are pleased that you are happy with your new sofas and that you feel that they are both beautiful, well made and comfortable. Our delivery men are very experienced and always try to place your furniture where you want it to go and deliver it as carefully as possible.
Thank you for our 5 Star Review.
Kind Regards,
The Lovely Sofas Team.
Exceeded expectations!!
This was our first experience of purchasing furniture online and from start to finish it has been more than we could have hoped from. The delivery was to the minute, communications have always been detailed from polite staff and the sofa looks amazing. We would recommend this company to anybody.
24. heinäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Pierce,
Thank you for our 5 Star review. We are delighted to hear that we have exceeded your expectations and that you love your new sofa. We would like to Thank you in advance for any recommendations that you may make on our behalf to family and friends.
Kind Regards,
The Lovely Sofas Team.
Great looking bespoke sofa, easy to deal with the company
We've had a great experience both ordering and receiving our sofa, and so far the stain guard is holding up incredibly well with two dogs and a baby! The sofa is comfortable, but the cushions are still a little hard, so its not quite as comfy as my previous sofa. However, I'm sure in time they will soften and be as comfy as we're used to. This was a bespoke order, as we needed a longer sofa than the standard, and the company dealt with the order quickly and effectively, always making us feel as though it was within their service (never that it was a hassle, even though I asked for different quotes on different sizes). Overall, a great experience and I'd recommend
21. heinäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Ms Cheadle,
Thank you for your review and feedback. We are pleased to hear that you have had a great experience both ordering and receiving your furniture from us.
With regards to your seat cushions currently being quite firm, these will soften over time and use.
We would like to Thank you in advance for any recommendations that you may make on our behalf.
Kind Regards,
The Lovely Sofas Team.
Lovely Sofa, Fantastic service!
The quality of the product is better than lovely it is exceptional and at a surprisingly affordable price. The team kept me involved every step of the way through production and were always helpful, courteous and responsive to my requests. This included arranging overseas shipping to our new house in France, which proved to be more convoluted than expected, but they organised, arranged and chased for me sorting out delivery at a time that suited us. This level of personal service by people that seemed genuinely interested in us as a customer is refreshing and all too rare in this day and age.
Lovely Sofas lived up to their name and the fantastic service was really appreciated by us.
Full marks
Howard and Nancy Tomlin
13. heinäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr & Mrs Tomlin,
We are delighted to hear that you are pleased with your new lovely sofa and the service which you have received from us. May you continue to enjoy the comfort and quality of your new Churchill in your new home in France for many years to come.
Thank you very much for our 5 Star Review.
Kind Regards,
The Lovely Sofas Team.
Fabulous service all round
We had a particularly small space to fit a sofa into and never thought we would find such a STUNNING British-made sofa! Lovely Sofas were wonderful from the outset, accommodating our time line and answering any questions we had. We have had our sofa for over a month now and we couldn't be happier with the quality of workmanship. We would highly recommend Lovely Sofas.
7. heinäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mrs Sprange,
Thank you for our 5 star review. We are pleased to hear that we were able to accommodate your specific requirements and that you are happy with both the quality, workmanship and the service that we have provided for you.
We would like to Thank you in advance for any recommendations that you make to your family and friends on on our behalf.
Kind Regards,
The Lovely Sofas Team.
Very pleased
Fulfilled all your promises, very helpful at all times.
15. kesäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mrs Phythian,
Thank you for your feedback, we are delighted to hear that we have met your expectations and that you have had a pleasant experience with us throughout.
Kind Regards,
The Lovely Sofas Team.
No complaints whasoever
staff an d products of the best quality
15. kesäkuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Dear Mr Allsop,
Thank you for our 5 star review. We are pleased to hear that you received good customer service and quality furniture from us.
Kind Regards,
The Lovely Sofas Team.
My sofa is well made, extremely, comfortable and looks great in my lounge.
Wonderful purchase would have no hesitation in recommending this company.
4. toukokuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Hello Carol,
Thank you for your review, we are delighted to hear that you find your new sofa comfortable and well made. We would like to Thank you in advance for recommending us to your family and friends.
Kind Regards,
The Lovely Sofas Team.
Beautiful
Lovely sofas are exactly that.
Fantastic service and truly beautiful and well made. Would definitely recommend to anyone wanting something special
2. maaliskuuta 2015
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovely Sofas
Hello Mrs Milner,
Thank you for your review. We are pleased to hear that you are happy with the quality of your new furniture and the customer service you have experienced with us.
Kind Regards,
The Lovely Sofas Team.
Stunning Furnitue,1st class service
I received my furniture 1 week ago and it's stunning.This is the best I've had. The craftsman ship is superb as is the attention to detail. I chose Harley green fabric and it's gorgeous made up.The service from this company is 1st class from order to delivery,nothing is too much trouble and I was kept informed of progress all the way.Just before production I was sent another fabric swatch just too make sure I hadn't changed my mind. I'll definitely use this company in the future and I highly recommend them.If you are looking for good quality and craftsmanship backed by excellent customer service then look no further.
Lindsay McHugh
Glasgow
14. tammikuuta 2015
Oma-aloitteinen arvostelu
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