Lovely Sofas Arvostelua 

155
TrustScore 5/5 tähteä

4,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We’ve been searching for sofas for months but no sales assistants from the big branded retailers such as Camerich, Natuzzi, Bo Concept, etc, were able to come close to the customer service... Näytä lisää

Saanut 5/5 tähteä

Wow. You now have a loyal customer - won't hesitate to return when I need another one, although it's so well made that may be a while! The sofa is absolutely perfect - Daniel medium in a soft mid grey... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Can't fault the customer care . Sample order arrived within 2 days . Had a few queries so phoned up and had all my questions answered . Read the reviews so decided to visit the sales showroom . Ordere... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent professional service from start to finish, plus the products are hand made and you can see them being made on the premises. We designed and ordered a bespoke piece, which they hadn’t made... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Huonekaluliike
  2. Kalustevalmistaja
  3. Remonttitarvikeliike
  4. Olohuonekalusteiden myynti
  5. Sohvat
  6. Verhoiluliike

Erilaisten ulkoisten lähteiden tuottama tieto

At Lovely Sofas, we’re on a mission to help you create a haven of contentment - a place that makes you feel comfy, rooted and happy in your own unique way. It might be a “curling up with a hot cup of soup” kind of lovely. Or it might be a “friends, cocktails and gossip” kind of lovely. Whatever style, size, shape, fabric, leather and feet give you the warm fuzzies, we get together our brilliant designers and skilled craftspeople to build a Lovely Sofa just for you. Putting the love into Lovely Sofas Our sofas are lovely because they’re handmade by proud craftspeople. What gets our cutters, seamstresses, upholsterers and finishers out of bed in the morning is knowing that they’re creating things that will be cherished and appreciated. We use traditional tools and techniques that have been passed down through the generations. We also value specialist knowledge and employ fabric and leather specialists who understand the unique qualities of each material. We’ve been proudly building sofas this way for over 30 years. 6 reasons to choose us. Loveliness – Our sofas are built to be the snuggliest, cosiest, comfiest places on earth. Outstanding quality – We hand make every sofa using timeless craft skills and high quality materials. Vast choice – We have styles, sizes, fabrics and leathers to suit any space. And we can make bespoke changes to most of our styles too. Exceptional guarantees – You can return any sofa within 28 days. Plus, our frames are guaranteed for 10 years. Lancashire built – We’re proud to make our sofas here in Britain. And have done for over 30 years. You always come first – We think service is as important as our products and are proud to get consistently lovely feedback through Trustpilot.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

155 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(155)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

lovely sofa ia lovely

very pleased with our new corner sofa - kept informed from placing the order to delivery - thanks !!

13. lokakuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Mallin,

Thank you for taking the time to write a review.

We are delighted you are so happy with your new corner sofa.

We hope you enjoy it for many years to come.

Kind regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Chesterfield sofas

Excellent prices and delivered within a few days. Checked they had stock beforehand & had a courteous response out of hours. Good delivery service & I absolutely love the sofas - beautiful. Couldn't be happier

12. lokakuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Williams,

We are delighted you are so happy with your new sofas.

We hope you enjoy them for many years to come.

Kind regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Excellent

Loved the make and quality of the Chesterfield sofa. One thing I can suggest is to remove the materials that have been discontinued from their website. I had to spend another 10 days to change my selection. I didn't have any issues with delivery as well.

1. syyskuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Ms Trivedi,

thank you for our 5 star review.

We are delighted that you are pleased with your new Chesterfield and we are grateful for any feedback you provide.

i will be sure to pass your comments on to our marketing team.

We hope your new furniture brings you many years of enjoyment to come.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

excellent serivce, over the moon with my sofa

I wanted to buy a sofa a bit different from what i usually brought. After looking at different well known companies i decided to try something different and found saxon sofas. i requested different samples and selected style of sofa i wanted and i was able to choose something different and something i really wanted. my chesterfield was a great price, they even resent my sample just before to check i was happy with it. They delivered it within 6 weeks and put it where i wanted in my living room. I'm over the moon with my sofa and will definitely buy my sofas from here again in the future.

29. heinäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mrs Walton,

Thank you for your review and feedback it is greatly appreciated.

We are delighted that you are really pleased with your new sofas and are happy with the service that you have received throughout.

May your new furniture provide you with many years of great service.

Kind Regards,
The Lovely Sofas Team.

Saanut 5/5 tähteä

Chesterfield fabric sofa's

Excellent quality and beautifully made. The colours available were unique and we were very happy with customer services during the purchase and delivery of our sofas

29. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Lorraine,

It's great to hear that you are happy with the customer service we provided and we hope your new furniture brings you many years of enjoyment to come.

Thank you for our 5 star review.

Kind regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Very Happy Customer

Can't fault the customer care . Sample order arrived within 2 days . Had a few queries so phoned up and had all my questions answered . Read the reviews so decided to visit the sales showroom . Ordered 2 couches , they were delivered on the date stated , delivery team phoned to make sure we had good access as they are quite big , delivered and unpacked , took away all wrapping ,and they are beautiful . Can highly recommend.

27. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mrs Carrigan,

Thank you for our 5 star review.

It's really pleasing to hear that you are happy with the customer service we provided and we will be sure to pass on your kind remarks to the rest of the team here at Lovely Sofas.

May we take this opportunity to thank you for and future recommendations you make.

Kind regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Excellent customer service

From the moment I decided to order two sofas, I can not fault the service I recieved. I asked for material swatches to be sent and they arrived promptly. I then continued with my order via phone and the product knowledge and helpfulness from the staff was exemplary.
Pre the order arriving I was contacted both by phone and email to confirm the completion date of the sofas, and then subsequently to arrange the delivery date. I had to postphone the delivery on two occasions and this was completely acceptable by the company, they were very understanding and arranged a date that did suit me.
The sofas were delivered at the time and date arranged.
The two sofas have been hand made perfectly, and I am very pleased with both the material and style I chose.
This company is excellent and should be proud of their fantastic staff and service.

17. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Ms Molton,

Thank you for our 5 star review.

We are delighted to hear such positive comments regarding your purchase experience and we will be sure to pass them on to the rest of the team.

We hope your new furniture brings you many years of happiness to come.

Kind regards
The Lovely Sofas Team

Saanut 5/5 tähteä

no need to worry.

both pleased with sofa and delivery.will use your online shop again

10. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Rollo,

Thank you for our 5 star review.

We are thrilled to hear you are pleased with your new furniture and hope that it brings you many years of enjoyment to come.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

YOU GET WHAT YOU PAY FOR

Very helpful from start to finish.Very keen to ensure I had made the correct choice of fabric and colour before they started work.Kept the finished article in storage for a couple of months till I wanted to take delivery.
Pity they dont do recovery work to make other pieces of furniture match. I feel they are missing an opportunity there.

9. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Dawbarn,

Thank you for your review and feedback.

We're really pleased you are happy with your new furniture and will take on board all of your comments.

Kind Regards,
The Lovely Sofas Team

Saanut 5/5 tähteä

Great sofas, excellent quality.

Easy to order, good quality comfortable sofas. Customer service is good and the delivery team were great, especially as our sofas needed to go up a tight staircase.

8. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Rebecca,

Thank you for our 5 star review.

It's really great to hear such positive comments regarding our customer service and delivery teams and we will be sure to pass your kind words on to them.

We hope your new sofas bring you many years of happiness to come.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Fantastic products and service

This is the second Saxon sofa I have bought - the first was a leather chesterfield 4 odd years ago.

Their products are fantastically well-made, very competitively priced and the service all the way through is fantastic.

I can't recommend them enough.

7. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Jennings,

Thank you for our 5 star review.

It's really pleasing to hear you chose to purchase from us not once but twice and we are thrilled you are happy with your new furniture.

May we also thank you in advance for any future recommendations.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Cornor sofa review

I would 100% recommend this company they are a total delight to deal with – Very friendly on the phone and via e-mail, answered all my questions by return – The quality of the product is exceptional and the whole family just love it – it is a total talking point. Delivery was also spot on and the delivery drivers were very pleasant.

7. kesäkuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mrs Patrick,

Thank you for our 5 star review.

We are delighted to hear such positive feedback and we will be sure to pass on your kind words to the rest of the team.

We would also like to take the opportunity to thank you in advance for any future recommendations.

May you enjoy your new furniture for many years to come.

Kind Regards
The Lovely Sofas Team

Saanut 3/5 tähteä

Beautiful sofa, great service but uncomfortable:(

We bought two Hampton sofas from Saxon in September 2014 after lots of time spent admiring them on the website. The service was great, as was the delivery and they're stunning. Everyone who comes to our house comments on them, they really do look beautiful. Unfortunately, they've never been very comfortable to sit on, and this problem has got worse over time. We're not big people, but the seat cushions are always a bit flat (even though we follow all of he care instructions to the letter), and they're creaky when you go to sit on them already-they just don't feel very solid. We don't spend much time in the room they're in-maybe just an hour or two in the evening, but already I can't sit on the sofas because they give me a bad back-I end up sat on the floor! So my honest review is that they're beautiful, the service was wonderful but they're just not comfortable at all. I really regret buying them now, but don't think anything can be done because we've had them almost two years.

21. toukokuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Clare

Thankyou for your feedback and I am sorry that you are not completely happy with the furniture we have made for you.

I apologise if you have contacted ourselves but after reading your review I checked our customer service logs and cannot find any record of your query. Your furniture does come with a 2 year manufactures guarantee. If there is a manufacturing problem with your furniture, I would like to be able to assist you further with your query.

If you would like to discuss this further please call myself using our customer services number 01204 368412 or you can e-mail myself direct using shaun@saxonfurniture.co.uk

Kind Regards

The Lovely Sofas Team

Dear Clare

Thank you for getting in touch with our customer services department. As your furniture is still covered by our 2 years guarantee, our offer to collect your furniture to inspect and if required complete any necessary remedial work is still available to you. Should you wish to proceed. Please contact our customer services department who can then liaise with our Transport department to find out when they can collect the furniture.

Kind Regards

The Lovely Sofas Team

Updated 13th June 2016

Saanut 4/5 tähteä

Excellent service!

From the day we ordered our chesterfields on line having only seen them in a magazine advert, we had nothing but excellent service from Lovely Sofas. We were kept updated about the progress so we knew exactly what was happening nothing was too much trouble even when we requested a change to the style of feet and the addition of scatter cushions only a couple of weeks before the delivery date. Delivery was faultless and was carried out by two very personable gents. They asked if we had been to your factory before placing the order and on reflection it might have been advisable to have done so. We would have been made aware that the seats on the sofas are quite high and not the kind of foam that you sink into! The scatter cushions are also not very soft. Thus said, they look good and we are becoming used to the firmness, perhaps we had spent too many years with extra soft furniture! Our thanks to the whole team for excellent all round service. Carol & John Waters

10. toukokuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr & Mrs Waters,

Thank you for our 4 Star Review.

The kind words regarding our overall service from order to delivery is much appreciated.

Whilst the Chesterfield sofas you have purchased have foam that is firmer than what you have been used to in the past. It is normal for brand new foam to lose up to 17% of their firmness during the first 6-8 weeks which I hope you will later find more comfortable.

We do hope that you have many years of enjoyment to come from your new sofas.

Kind Regards

The Lovely Sofas Team

Saanut 5/5 tähteä

Super service and quality.

Very helpful when ordering over the phone. The delivery department contacted me because I was concerned that the 2 Hampton Chesterfields I wanted to order might not fit through my door. The gentleman said they would - and they did .... so saved me the expense of having to order bespoke sofas. I was kept up to date with my order and sent a piece of material from which my sofa would be made (after the initial swatch). The delivery arrived on time with extremely polite delivery men who even helped my husband to replace our front door.
My only disappointment is that the seat cushions are not reversible - they have a black material on one side ... I'll just have to be careful not to spill anything! On the whole excellent service and two super sofas. Thank you.

10. toukokuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mrs Doherty

Its great to hear that the overall service you received from our sales and delivery teams was excellent.

We are always looking to improve our service and products so we really appreciate the feedback regarding the cushions.

I do hope that you have many years of enjoyment to come from your two new sofas.

Kind Regards,

The Lovely Sofas Team.

Saanut 5/5 tähteä

Brilliant!

Not wanting to trust a speculative purchase on line we travelled up to Bolton and received excellent service from the show room staff and the quality of product on display exceeded expectation. The bonus of being able to view the manufacturing process also underlined the skill and attention to detail by the craftsmen and women.
Our only reservation is that we would have preferred the fabric to have totally surrounded the seat cushions to enable us to turn and rotate them to maintain shape and even the wear.
Nevertheless we are delighted with our two sofas and received many favourable comments

10. toukokuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Fuller,

Thank you for our 5 Star Review. We are always happy to hear that our customers appreciate the workmanship that goes into our hand crafted furniture and the service that our showroom staff provide.

We are always looking to improve our service and products so we really appreciate the feedback regarding the cushions.

We hope and expect that you have many years of enjoyment to come from your new furniture.

Kind Regards,

The Lovely Sofas Team.

Saanut 5/5 tähteä

firm and neat

we replaced two existing leather chesterfield settees with two fabric settees from Saxon
initial turnaround time almost blocked the sale but in the event the product belied the wait
notable features are the build quality - decent wood, high quality fabric makes for a firm seat for all
size specification makes a difference and the room now benefits from a neater arrangement of two classic sofas

10. toukokuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr and Mrs Coyle,

Thank you for our 5 star review. It's very much appreciated.

I am sorry that the lead time when you placed your order almost prevented the sale.

However, I can see from your very positive comments that it was well worth the wait.

Kind Regards

The Lovely Sofas Team

Saanut 5/5 tähteä

Excellent Sofas

Very friendly and helpful company. Live in another part of the country to the showroom so could not visit - bought two sofas online. Staff extremely helpful sending colour swatches to help us choose and answering our questions. Kept informed of the sofas being made - even sent another swatch to confirm that we were happy with the colour and fabric when they were ready to upholster. Well informed about delivery slots and timing on the day. The drivers were brilliant bringing the sofas into the house - very patient and polite. Have waited a couple of months before placing review to enable us to judge the actual sofas - they are excellent and would certainly recommend this company.

21. huhtikuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mrs Wood,

Thank you for our 5 star review.

It's really pleasing to hear such positive feedback and we will ensure your kind words are passed on to the rest of the team,

We are always grateful for any recommendations and hope your 2 new sofas bring you many years of happiness to come.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Great Sofas Great Service

The process for buying our sofas was very easy. Lovely sofas' staff were clear and concise with very good communication through the delivery process so you knew exactly what was happening whilst the sofas were being made. The sofas themselves are great, very comfortable and well made!

12. huhtikuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Mr Burridge-Oakland,

Thank you for our 5 star review.

We are really pleased to hear that you are happy with with the customer service we provided and hope you have many years of enjoyment to come from your new sofas.

Kind Regards
The Lovely Sofas Team

Saanut 5/5 tähteä

Love the sofa. Great service and reasonable price!

We had a fabric Chesterfield, which is great and colourful for our family room.
No reservations about recommending.

24. maaliskuuta 2016
Oma-aloitteinen arvostelu
Lovely Sofas-logo

Vastaus yritykseltä Lovely Sofas

Dear Anna,

Thank you for our 5 star review.

We are really pleased your new Chesterfield fits in well in to you family room and we hope it brings you many years of happiness to come.

Thanks in advance for any recommendations,

Kind Regards
The Lovely Sofas Team

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