Lovell Sports Arvostelua 

Wrong items sent! Ordered 2x Nike air bags for my Son's and they have sent me 2 totally different bags! Now I'm going to have to rush round and get 2 backpacks before they go back to school!! Waiting for a reply from Customer Services so I can return but have heard they take days to reply! I should have ordered elsewhere as the reviews are shocking for this company!

Edit: After finally getting through to Customer Services I returned both the bags but they have only refunded for the one! Awaiting someone to contact me AGAIN so they can refund the whole amount!

No customer Service. I took an hour finding trainers suitable for high school ..found 2 pairs for my grandsons great price and Adidas . As nhs staff I got 10% off great I thought... told the boys sorted trainers. No got message today they refunded one of the pairs and obviously the pair which is hardest to find . No sorry No reason just Email saying partial refund on my order. Cancel all order ...Quick enough to take money but takes ages to get refund so thanks Lovell for your Non Customer Service.. Will not be ordering again..

Ordered trainers and completely the wrong colour received and style slightly differs to photos.
Now I have to foot costs to return and wait for my refund.
I’d never use this company again.

I’d never use them again

Placed an order which company cancelled and refunded without stating why. Went back onto site and re-ordered the same product which was then cancelled again the next day without reason.
Contacted the company who then said the product was out of stock (despite showing as in stock when both orders placed)

Customer service is shocking,

No phone number, no chat just email… a reply takes days then the just cut all contact. Order not received and was told to wait and contact back after 5 days which I’ve done am no reply! This was a birthday present and now haven’t received in time. If Lovell sports would like to get this sorted asap I would appreciate it!!!!! Order: LOVE90835

Ordered an item that's still showing in stock for next day delivery. They've then cancelled the order with no explanation whatsoever. Two days wasted and holding my money for up to 10 days. Micky mouse outfit

I’m absolutely sickened by the unprofessional behaviour of this company. I ordered a lazy spa that turned up with a hole in it. 5weeks ago they collected it and I am STILL waiting for a refund. And have no communication with them all I keep getting is (were sorry to hear this let me escalate it) they are completely useless and disgusting how they are happy to take your money in a rush but now dragging their feet to give it me back

Bought Nike's for the wife's birthday.
110 pound,opened box,yeah right colour right size.wrapped them up ready for her birthday, birthday came 2wks later,she opened them pulled them out of box and both soles were covered in dirt and dust,these were obviously returns that hadn't been checked.absolutley diabolical

I received a faulty product - a basketball hoop which hadn’t been soldered properly. It was far from an easy item to return, as it was attached to a wall. But I did. And was told I would receive a refund within 3-5 working days (I was initially told I could have a refund or replacement and I wanted a replacement as we had drilled all the holes in the wall. But lo and behold suddenly I couldn’t have a replacement). When I chased up with customer service when I didn’t receive the refund, they initially replied to say they would ensure it gets to me and update me. But they have now gone silent on me and I have still not received the refund, over 30 working days later!!! It’s a lot of money and they know I’m waiting for the refund to be able to buy my son another. What makes it worse is the total silence from them. Very upsetting and unprofessional.

Disappointed - Lovell Sports

I have a problem with an order received from Lovell Sports and have not been able to get answers about unsatisfactory goods

Order LOVE93939

I am hoping this may help to get a reply from this company who are lovell sports dot com

I brought a pair of p6000. Not sure if real or not as there no Nike logo inside show on the sole can anyone tell me plz if this company real or not

Order was sent out the 4th aug, as of now still nothing.. Got in contact with customer support said i gotta wait 2-5days for evri to get back to them regards where my parcel is... i want a refund which im entitled too because goods wasnt recieved as you know... What is so hard to issue a refund... ill never buy off this company again and id advise people to think twice before ordering.... Customer service is a joke, sort it out Mr Lovell...

Unfortunately it's not possible to give a zero star rating. Order placed Wednesday 5th August and paid extra for next day delivery. The order has been with the courier for over a week with no sign of it being delivered. Messaged Lovell Sports to cancel my order and request a refund. Zero contact with the company apart from them telling me they would investigate with Evri to see where my order is. I replied stating that as that have not fulfilled their contract and delivered the order on time, and in accordance with consumer rights, I want my order cancelled and a full refund issued. Nothing heard back. No phone number to call. No live chat feature. Completely shocking customer service. Honestly, if anybody is considering using this company, save yourself the hassle and cost and go anywhere else.

LOVE90649 I ordered these 10 days ago haven’t shipped anything and it said it was meant to come around 10-15 of august and it hasn’t dispatched yet, and we tried to contact you but no response.

SOOOO like i ordered 3 WEEKS AGOOOO and like still haven’t gotten my order says “preparing order” don’t take that long to prepare one pair of shoes….. and like was meant to wear these to UCL but like I can’t now because Of this dumb brand!!!! DONT ORDER FROM HERE #scam #mean #rude #fml

Lovell sports sent me the wrong item and their customer service dept are absolutely useless

Returned an item, no acknowledgement of them receiving it now for over a week.

No emails, no replies, very poor customer service.

Absolutely brilliant service and quality items I’ve received over the past six months of buying from this great company

I wouldn’t even rate them 1 star but had to put something…a complete nightmare from start to finish. I bought some expensive tennis shoes and received a cheap pair of football boots instead! I sent email after email with photos of my order, return note, etc etc…I never received my tennis shoes and in the end it took around a month to receive a refund, but only after constant chasing on my part. Shoddy, disorganised with zero customer service.
I would recommend no one buy from Lovell Sports. It was basically a month of chasing and receiving no item.…it was worse than pulling teeth. Dreadful experience.

I bought a pair of scarpa walking shoes. Excellent price. I’ve had scarpa products before so I knew my size would be ok so haven’t experienced any of the issues of returns. I did pay the extra for next day delivery but it came the day after that - no problems though