Lovell Sports Arvostelua 

Ordered 48 hour delivery which has been and gone. No tracking information whatsoever. Feel that I have been scammed. Attempted to contact the company but they only have an email contact which they have ignored. No phone number. I wouldn’t recommend

My order was delivered quickly and it was an absolute bargain! I see a lot of bad reviews, but hopefully they have sorted their issues.

Shocking company – stay well away! 🚨

I ordered a pair of trainers costing over £70. The tracking was marked as "delivered" with a photo of my open back door... except the parcel is still in the driver's hand in the photo. I'm nowhere to be seen, there's no photo of it being left, and I certainly didn't accept it.

The driver never knocked, never called out, and somehow managed to come through two gates to my only door without my very reactive 8-month-old puppy making a single sound. Anyone who knows puppies knows that's hard to believe.

Apparently, because my back door was open on a hot summer's day so my puppy could come and go, Lovell Sports have decided that's "proof" the parcel was delivered. Since when does having your door open mean you've received a parcel?

To make matters worse, Lovell Sports closed their investigation almost immediately after speaking to the driver. They've effectively called me a liar and treated me as though I'm trying to steal £70 worth of trainers. Of course the driver says he delivered it—hardly anyone is going to admit they didn't.

And yes... the courier was Evri.

So I'm now £75 out of pocket with no trainers to show for it. But I won't be letting this go. I'll keep fighting until I get the refund I'm entitled to.

If you're thinking of ordering from Lovell Sports, I'd seriously think twice.

waste of time. wrong product, late deliveries, and impossible to get hold of as im trying to return the wrong product they sent me they are denying emails and making me wait 3 days for some sort of reply when the jacket i needed urgently was for today. stay away biggest time wasters

when i ordered something its said free return but its NOT FREE RETURN!!!!

I would have given zero stars if I could. To cut a long story short. Placed an order for items in stock. The company declined to sell me 2 of the items. I suggested a refund of the whole order. They refunded me but kindly kept the 4.99 delivery for charge for you’ve guessed it, no delivery. This is extremely sly business practice as you have to look very closely to notice this. Fortunately I did notice. I thought I would give them a call, there is no contact phone number - always a red flag! I did get through on their contact form and they did refund me the remaining £4.99 after some faffing around. Really poor service and poor business practices. I certainly will not be using them again.

My Experience with this company has been totally shocking, no customer service no reply’s from sending over nine emails. Everything about this company is complicated nothing is straightforward. It’s been over a month and I have still not received my refund. I have never dealt with a company as bad on Sports Direct. Think Twice before you purchase.

Brought a pair of white Birkenstocks they have been worn and have all Blue dye over them. Emailed them got a message asking for pictures, sent pictures and now been ignored. Now stuck with a pair of used shoes!!. Customer services is shocking and no phone number to call. So you have to just sit and wait for them if they do to reply😡😡😡

Awful company! Placed an order which was confirmed and money left my bank, 3days later I received a refund with no explanation or anything else. Called them to ask why and they just put the phone down, I called back and they said I've had my refund so they don't need to explain anything

If I could rate them 0 stars I would.

Ordered an item that was specified as 'in stock' however, 4 days later nothing had changed on my account - was still 'preparing for shipping'.

After contacting the customer service team, I was advised I'd have to wait another 72 hours for them to speak to the supplier.

After another 5 days I got an email stating a refund has been given with no reasoning yet the product is still showing as in stock.

Had to write a review after ordering a pair of trainers and then seeing terrible reviews, they were despatched same day arrived in 2. No issues at all and fast service

Easy to place an order, however delivery states 3 to 5 working days. I ordered trainers as a gift for someone's birthday almost 2 weeks ago. Since then, it's stated "order being prepared" and it's now been 8 working days. No response via contact form & I now just want a refund as the recipient's birthday has passed.

Why take folk's hard-earned money and not fulfill the retail agreement?

Shocking service. Would not recommend to anyone!

Cancelled two orders no explanation. Don't try and buy.

11
Days cant sort out the issue where kids birthday gifts are in question. Drop shipping company with no support at all!

I ordered a garden table,parasol,and 4 chairs from Lovell on 21st July,£69.99.. I paid the optional £7.00 for 48 hr delivery also.I recieved by email ,a confirmation of order,and carrier DPD.
Today the 24th of July still no delivery,i went via Lovell online customer contact form..no acknowledgement,no explaination,,The given telephone number is usless i,e not recognised..tried the tracker.it says parcel gone back to Lovell..hopeless.

Ordered a bicycle multi tool, they canceled the order.
Complete waste of time.
Avoid this retailer.

I hate myself for not reading these reviews before I placed my order a week ago. It was acknowledged immediately but have had nothing since. I purchased shoes for a wedding in a weeks time thinking that was a long enough time for them to be sent to me. I have filled in the contact form and my order number is LOVE81772. It seems people get a more speedy response when they take to this review site. If you are not going to fulfill my order just tell me and refund my money (which by the way has been taken from my account despite your website saying no money comes out till the order is fulfilled! and no it isn’t pending in my account you have it!).
Update 24/07/26 No response from this company. I want to cancel my order and get a full refund now including the money I have paid for deliver

Order a LA Galaxy shirt off this company two weeks ago for some unknown reason the courier company EVERI sent it back to them. I’ve been in contact with the courier company and got proof they sent it back but this company said they haven’t received the item yet. The only conclusion I have is that they never paid the postage that’s why the courier company sent it back. Sent email after email with proof that it was sent back tried ringing them. They both lines are closed and have been for two days, I will never ever use this company again.

Dishonest company, avoid.
I ordered a pair of running shoes for £115 through their website. A few hours later it was cancelled without reason.

I followed up with Lovell Sports to find out what happened and was told that they ran out of stock and had to cancel. This was a lie, as the shoe has remained in stock for several days now.

What they DID do, was raise the price immediately after they cancelled my order from £115 to £139.99. So to me, it's pretty evident that they're after a quick buck above all else and have no intent on honouring orders with customers.

Awful customer service. Ordered over a week ago and my items have still not dispatched. Customer service email has stated they will investigate, but no further details. How can they justify such high delivery costs for such a poor service. I will not shop here again and suggest avoiding.