Lorna Jane Arvostelua 

I was given a insulated water bottle as a gift at Christmas and it was amazing and holds the cold really well. Filling it at 7am theice would still be ice at 7am the next morning it was amazing. After 6 weeks the bottle stopped holding the coldness and the ice was melted within two hours and by the afternoon the water had become warm. Lorna Jane exchanged the product with a new bottle. Now only 5 weeks later the bottle has started to do the same thing. The bottle feels cold on the outside which never use to be and the ice is melted in a couple of hours and the afternoon the water was no longer cold.
Very disappointing for the price of the insulated water bottle. I wont be exchanging it again.

I experience the embarrassing moment because my pants inner tigh came off while I was at my son swimming lesson Due to the circumstances I hv to emergency stitches them on the bit that showing my thigh skin just to carry on my duty as a mom. The thread came off on both of inner thigh, but the inner seam one on right thigh still holding. So I only do a quick emergency rescue stitch to cover up my inner left thigh . ( Yes i always have an emergency seeing kit in my bag). Then I made a complaint to the customer service explaining my less that one year hv a malfunction. I also send the pics of each thigh seam, also the pictures of both seam include the one that I hv to emergency stich just to closed up my showing thigh bit. Instead they said the company can not do anything since its been altered. Im so pissed off they product cause me "embarrassing moment"and that's what they can only say? shame on them. I gave the order number to prove I did not buy it second hand and its was not even 1 yrs old. My husband bought me 2 pcs in that order and the one that hav an issue was the amy pocket one. Shame shame on you Lorna Jane . i capture all my chat with the customer service that my experience was genuine.

Really bad quality and customer service. I purchased winter leggings three months ago, worn them from time to time and they already developed holes in seams. And leggings itself looks absolutely disgusting, like old trash. Customer servises told me, that winter leggings should be used diferent, than other types of leggings. I wonder how? Should I just use them to cover up myself on couch or what? Really, really bad experience, don´t bother to buy from, there are lots of other brands with much better quality items.

Every experience I have within there Wagga Wagga store or online is great.
I recently bought a pair of tights from another website & they were horrible compared to the LJ quality.

I will only be buying from them in the future !

Really bad customer service! Purchased sale item online order didnt process at payment..... tried twice... third time it did go through. Three parcels arrived? They sent me three lots of same items and charged me ... lorna jane response was too bad lady you ordered now you have pay the postage to return and we only give you a credit! BAD service... will not purchase from these rip offs again!

I just wanted to jump on and share my experience as a loyal Lorna Jane customer. I am a regular customer at the Tea Tree Plaza Modbury store in Adelaide SA and very well known to the staff. I have been attending the store for a solid year now. I feel I am a highly valued customer to the girls, that close they even remember my name which I absolutely love. My weekly to fortnightly shopping experience within the store is nothing short of incredible. The staff are very switched on with the trend. Extremely helpful in store and during the fitting rooms. They are all about body positivity and empowering women. I am always greeted with a smile and a chat upon every visit and always asked if they can help me find a particular item. I honestly cannot fault the team at TTP Modbury Plaza. The team there are the reason I continue to come back week after week. Big shout out to Francesca and Tanya for providing us with such a incredible store to shop in.

Nicole Harlin.

Terrible customer service and store policy. I wanted to return an item to which they could only give me a Gift Card (who does this?!). Basically stole $84 from me as the gift card expired a MONTH ago and they wouldn't renew it. Literally stole $84 from me... you've just lost yourself a customer as I will never in my life shop in your store again. Going to Lululemon instead, same price but a much better shopping experience.

I think it’s so wrong how you don’t accept cash , some people only get paid cash and don’t deposit it into their bank accounts for example I work for myself and the cash that I do get is my spending money it’s disappointing for a huge company to not receive literal cash , people work hard so they can afford luxuries like this unfortunately I think you are going to lose a lot of business with this change I was ready to spend 500 dollars in store today but as stated above you do not receive cash so my money was spent elsewhere, I hope with all of this feedback you are getting you will take this all in .

I went into store today to purchase some items. After spending considerable time selecting them, my payment of cash was turned down. I think it is outrageous that you do not accept cash at even your bigger stores. Not everybody would like to have their items tracked by banks, stores, domestic partners etc. If you are a store that supports woman, you should seriously consider the impact that this could have one some customers. I was told to go out and purchase a stall gift voucher. Absolute rubbish! Passing the cash handling part of the business or to someone else and wasting customers time. You’ve lost a customer in me.

Shocked instore at Erina Lorna Jane to find legal tender "cash" is not accepted. Reluctantly purchased one item this week because I was already in store, would have purchased the other 2 pairs for work, however will source an alternative. I don't need to be tracked by a bank assessing my purchases. Money choices should be private. Cash is legal tender.

Bought the lotus leggings. I wore them, and within hours I noticed a hole on the thigh. I presented them back to the store with bag, receipt and product. Explained the situation. The employee then proceeded to tell me it was my fault, giving me ways it could have happened. Seriously! The material is extremly poor quality and most likely had a hole before I purchased. Yet when I rightfully asked for a refund they would not issue it. They do not have a phone number or email to call to escalate this matter. Instead a live chat that is only open Mon-Fri.
Overall, poor product quality and customer service. This was the worst customer service I have EVER experienced. They do not honour their faulty or performance quality warranty they have on their website. Additionally, the item was not 'fit for purpose' and under federal legislation they should rightfully issue a refund. They refused to do this. Shocking! After being a loyal customer from the beginning, I will never buy their product again. Not worth the money and hassle. Avoid!

Staff in penrith store are rude and treat customers poorly.. i haven't bought tights in years as the quality is bad . I do how ever like the over sized jumpers and shirts.. but will only buy when on sale as the cost of your items is ridiculous for the quality

I used to love Lorna Jane clothing until my recent shop, I purchased a pair of leggings 28th December 2022, not even 4 weeks old, found a hole never damaged them, manager Marina at Brisbane CBD said I must have hooked my crutch on a nail, no exchange would be given, the quality of the material is garbage and will never shop at LJ again.

I don’t understand why you would not accept Australian Legal Tender!
I don’t want a bullcrap standard reply that you have given everyone else, because it’s a load of rubbish.
Telling customers to go elsewhere to put their cash on a “plastic” gift card and come back and pay…
Pathetic, and reading theses complaints, I’m obviously not the only one who thinks so.

As the same as all the other reviews, wouldn't take my cash so no sale. As it's still a legal tender in Australia and no one cares that you are still working under Australian laws/policies - the fact of the matter is, it's still a legal tender. And I find it totally ridiculous. Cleo Harper for me!!

Refused to let my 14 year old daughter pay with cash...... She had been saving up for months to make a purchase and then wasn't allowed. Cash is a legal tender in Australia and your response regarding the environment is a poor one. Your staff are telling customers to go and buy a plastic gift card from the centre management with cash to then use in your store as a alternative. What a joke.
What makes it funny is it took another customer 4 goes with your card machine for her purchase to go through, which your staff admitted happens all the time.... How's going cashless working for you yeah!!!!
We will not be shopping in your stores again and will spread the world through my wellness community.

I placed an order on 13th jan 2023.
It has been over 12 days and I have still not received my order. The receipt said expected delivery 8-12 days!
I ordered ahead of a trip so I can take the clothes on my travel. But they never came. They have no contact number to lodge a complaint or no way to track the order.

I ordered two pairs of shorts from Lorna Jane in their sale. I order two pairs because they charge extortionate shipping fees - $12 AUD standard which is way too much for one pair of shorts.

They emailed me to cancel one pair - so I contacted them to cancel the whole order as I don't want to pay $12 to ship one pair of $35 shorts. Their customer service response was unhelpful - clearly just copying and pasting policy pieces - lacked any nuance or personality and basically told me tough luck and to suck it up because they won't do anything about it.

This experience is why online shopping sucks - and I will never shop at Lorna Jane again - congrats on getting your $12 out of me.

Have always bought LJ clothing for the gym. Never again quality is so poor could probably buy a better product in Kmart or Target for a much cheaper price. Bought 2 pairs of tights at the begining of November, they are ready for the rag bag the quality is so poor stretched, piling and small holes around the knee area