Bought the burner firestarter box of 400 and the whole process was top class! No issues? Placed order online, paid and produced delivered safely & quickly, great company (Purchase was a few years ag... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great products and service. Top soil excellent quality and the mushroom compost has transformed the unworkable clay/stone stuff that came with my new build. I've recommended Logs Direct to people at w... Näytä lisää
Yritys on vastannut
This order was perfect absolutely no problems from ordering to delivery. I have a very small log burner although I had to pay extra at least I could put the wood direct into the log burner without hav... Näytä lisää
Yritys on vastannut
Great service and product Communication from logs direct was excellent they kept me informed about my order and it all arrived on time with driver texting me to say he was on his way
Yritys on vastannut
Yrityksen tiedot
- Polttopuutoimittaja
- ja myös
- Grillitarvikeliike
- Kiinteän polttoaineen tuottajat
- Pintamaa-aineksen toimittaja
- Polttoainetoimittaja
- Puutavaraliike
Tietoja yrityksestä Logs Direct
Yrityksen kirjoittama
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Yhteystiedot
Addington Road, LA2 6PG, Lancaster, Yhdistynyt kuningaskunta
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and what a great product
Great service and what a great product. Would highly recommend
10. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you so much.
Thank you so much for my order my…
Thank you so much for my order my garden looks stunning with these stones and delivery on time and very helpful would highly recommend logs direct
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Thank you.
Had 4 ton of garden stuff from these…
Had 4 ton of garden stuff from these guys.. mixture of loam . compost and lawn dressing excellent quality excellent service great price and free delivery...one order went a bit wrong but logs direct offered to pick up and exchange free of charge no quibble but i decided to keep it as it was such good stuff for my lawn..with free delivery its the best price on the internet.
13. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you so much for a great review.
Order not received nor refunded
Ordered wood chips on the 28th July - nothing has been received. Emailed 3 times regarding a refund and no response. Terrible service
28. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Hello
I’m sorry for the inconvenience caused.
I’ve checked our records, and unfortunately I can’t find any record of emails being received from you at any of our staff email addresses. I apologise that your previous messages appear not to have reached us.
I have now issued your refund for the order. Please allow a few working days for the refund to show in your account, depending on your payment provider.
Once again, I’m sorry for the delay and frustration caused.
Thanks
Emma
The top soil and manure are the best I…
The top soil and manure are the best I have ever had
,really crumbly and light.
I have not tried the logs yet but it is a very good load for the money.
Lovely delivery man who even managed to get the logs in the garage. Please thank him again for me.
Will definitely be using you from now on.
Sincerely Jean Shepherd
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Review. Thank you for taking the time we really appreciate your feedback.
Not received the items I ordered
12. elokuuta 2026
Vastaus yritykseltä Logs Direct
Hi,
we’re very sorry, but it appears that your parcel has unfortunately been lost in transit. As we have now gone out of stock of the items you ordered, we’re unable to send a replacement.
We have therefore issued a full refund for your order. We sincerely apologise for the inconvenience and disappointment caused.
Thanks
Emma
Whether its logs direct or DHL I'm…
Whether its logs direct or DHL I'm still waiting on my order which was expected on the 10th. Phoned logs direct on friday to find out where my delivery was.said they would get get in touch with DHL and get back to me still waiting. For DHL s part on tracking they received my delivery then they said its delayed dated 14th but said they would deliver on tenth. Whether its DHL problem or logs direct for using them still waiting
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Hello
Hi, we’re very sorry for the delay with your parcel and for the lack of communication following your call on Friday. We completely understand your frustration, especially as the order was expected on the 10th.
The delay was due to a hold-up with DHL. They have now confirmed that your parcel has been delivered.
We apologise again for the inconvenience and the delay, and thank you for your patience while this was resolved.
Kind Regards
Emma
Highly recommended
On time, helpful obliging delivery man, dry logs cut to size....no issues
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Review Thank you so much.
Ordering was very simple and delivery…
Ordering was very simple and delivery was very quick. 10/10 👍
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Review thank you.
Globaltic Charcoal
Very easy process, the charcoal came very well packaged and a speedy free delivery was very much appreciated
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you so much.
Vastaus yritykseltä Logs Direct
Thank you so much.
Great service
Great service. Delivery was on the day I asked for in the on line order and the driver did all he can to place the bags exactly where we wanted them. This makes a big difference.
11. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great review thank you so much.
Great heat logs
Great heat logs, shame the delivery driver didnt leave them where he was asked and left them on the garden path without closing the gate, I man on a bike tried to pinch them, good job they are heavy
10. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you.
Efficient and Prompt
Easy to order on line. Competitive prices and free delivery within days of order.
Really good grade wood chips for chicken run.
Very efficient, no complaints, great service! Thank you.
10. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Review thank you for your feedback it is much appreciated.
Ordering was easy and delivery was fast…
Ordering was easy and delivery was fast but for some reason my items were despatched using 2 different couriers which was a bit confusing.
7. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you.
Great service
Great service, delivery driver was fantastic and very accommodating.
31. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Great Review Thank you so much.
The bag was delivered with…
The bag was delivered with approximately a 6" slit which had obviously been depositing the chips outside the bag
31. heinäkuuta 2026
Vastaus yritykseltä Logs Direct
Hello
Thank you for letting us know. I’m sorry to hear the bag arrived with approximately a 6-inch slit, which would clearly have resulted in some of the chips spilling out during transit. We apologise for the condition in which your order was delivered and for any inconvenience caused. Please send us a photo of the damaged packaging and we’ll be happy to look into this further for you.
Thanks
Emma
Logs delivered on time and the driver…
Logs delivered on time and the driver was polite and helpful
7. elokuuta 2026
Vastaus yritykseltä Logs Direct
Great Review Thank you.
I found logs direct online
I found logs direct online I was surprised to see they offered free shipping to Scotland which was a bonus as I needed a few things for my
Garden. The order was very quick. Items we picked were of high standard highly recommended I will definitely use this company again.
7. elokuuta 2026
Vastaus yritykseltä Logs Direct
Thank you for taking the time to give us an amazing review. We really appreciate your feedback.
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