Not happy with their recent press release re ads for Orkney and Shetland. We have no choice but to pay their extortionate prices to get off island. One booked there is additional stress as to whether... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very disappointed with their customer service. Got in touch with them on 15 September (flight was not until 5 October). Still no reply, chased up last week but again no reply. Very disappointing servi... Näytä lisää
9 hour delays with no human to update. Waste of time airline. I feel sorry for the staff as it’s clearly the senior management team and higher that are useless and can’t run an airline. This airline i... Näytä lisää
We flew from Southampton to Jersey this morning 11/09/2026 and our whole experience with both Loganair and Southampton airport was amazing and hassle free. In particular our stewardess Lisa was amaz... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Yhteystiedot
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Yhdistynyt kuningaskunta
- 0344 800 2855
- www.loganair.co.uk
1,7
Huono
746 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 73 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service is non existent
Customer service is non existent. You inky think Ryanair is bad until you have to deal with this lot. People told at the airport that if they book alternative flights they will be reimbursed for the flights. Most people had to book their own hotels also as it was the last flight home was cancelled. The customer service line offered no help whatsoever but were able to inform me that people wouldn't get reimbursed for alternative travel only the cancelled booking. So if you want service that's worse than Ryanair but flights that are more expensive than ba then book this shower of shite.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Adrian,
Thank you for your feedback, and we're sorry to hear about your experience. This is certainly not the level of service we aim to provide, especially during times of disruption.
To allow us to investigate this further with our ground handling agents, we kindly ask that you reach out to our Customer Relations Department via the Help Centre link below:
https://www.loganair.co.uk/customer-support/
We understand how frustrating this situation must have been, and we appreciate you taking the time to share your concerns. Our team is committed to reviewing this thoroughly and ensuring appropriate follow-up.^JH
Flight was delayed due to a technical…
Flight was delayed due to a technical problem and after eventually arriving, we were over the 3hrs for a compensation claim. Put the claim in and was informed it would take 28-days to reply, ended up being 55-days, and they informed me that I was not entitled to the claim as per their policy. No explanation given as to why my claim for compensation was declined. I am now having to take this up with the CAA. They are just hoping I give up, but I will see it through out of principle. I put in a complaint via their website, and was informed it would be 42-days before they replied to my complaint. Shockingly bad aftersales care from this airline. I have reduced my flights with them to once a month, so this will cost them over £3k over the year, which is pretty short-sighted for a £220 compensation claim that they are liable for.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Disaster company
Disaster company ! Very unprofessional employe and they did not give me recipe what I pay for luggage. Woman on the deak dont want to give me recipe i pay by card! DISASTER NOT RECCOMENDE
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
We're sorry to hear that your experience at our check-in desk did not meet your expectations. We understand the importance of receiving proper documentation for your transactions.
Your complaint and request for a receipt were received two days ago and are currently being processed. As with all customer concerns, we handle complaints in chronological order to ensure fairness and consistency. When you submitted your complaint along with your reference number, you would have received a notification outlining the current response time from our Customer Relations Team.
We understand your frustration, but posting a review less than two hours after submitting your complaint and describing the situation as a "disaster" feels premature and somewhat disproportionate.
Our team is actively working through cases in the order they are received, and we appreciate your patience as we resolve this for you. ^JH
Where to begin
Where to begin, we were meant to get home at 4pm on Monday, we ended up getting back at 1am on the Wednesday. This was back in August, we have been trying since to get compensation from them, only to be told their customer service team is busy, we were last told we should hear back from them by 25th September, it is now the 2nd October, just tried calling their customer service lines again, and their lines are too busy to even add me to the queue - this is the 5th time this has happened.
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Clare,
Thank you for your review. We apologise for the disruption you experienced during your journey.
We can confirm that your claim has been received. As you've submitted a formal complaint regarding the disruption to your flight — not just a compensation claim — this requires a full investigation involving all relevant parties. Our team is working through cases in chronological order and will reach out to you as soon as their investigation is complete.
We understand how frustrating delays in communication can be, especially after such a challenging travel experience. Unfortunately, your journey took place during Storm Floris, which brought wind gusts of up to 85mph as reported by the Met Office. This caused widespread disruption and may have impacted our ability to assist as quickly as usual.
We appreciate your continued patience and assure you that your case is being handled with care. Thank you again for your continued patience. ^JH
Lost luggage with no effort to find it
My bag was lost on arrival at Benbecula airport, I received no PIR form from the desk they told me it would be back in Glasgow. Anytime I phoned to see if my bag had turned up they told me to contact someone else as they didn't have it. I waited 2 and half months before I received a reply that wasn't automated to tell me that my bag was lost.
It has been 3 months and my bag has never appeared I sent them an itemized list of the items in my bag and they offered me 5% of the monetary value in return for losing it.
Would not travel with them again.
March 26 update
I've still not received compensation they advised my case is closed because I didn't want to provide my bank details
I simply asked them to confirm why some compensation wasn't offered
And if when they offered me the poor compensation
Below response is incorrect I never received a PIR form and I have emails from customer service confirming it.
I eventually got them to generate a PIR form after some months because I could not raise a CCA complaint with out it
Very dismissive throughout all my contact with them
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Craig,
Thank you for taking the time to share your experience. Please accept my sincere apologies for the delay and the eventual loss of your baggage. I completely understand how frustrating and inconvenient this situation must have been, and I’m sorry for any distress it caused.
Despite our best efforts to ensure all baggage is handled efficiently, incidents like this can unfortunately occur due to the complex mix of manual and mechanical processes involved. I can confirm that a Property Irregularity Report (PIR) was created at 11:37 on the day of your arrival in Benbecula, and an email was sent to the address provided in your booking. I apologise if this communication didn’t reach you or if updates were lacking during the first week—your PIR notes indicate that contact was made once the case was escalated to our secondary tracing team.
I'm sorry to hear you are unhappy with the reimbursement offered. When baggage is declared lost, reimbursement is calculated based on depreciation and in line with our Conditions of Carriage, which are agreed to at the time of booking.
Unfortunately, we are unable to offer “new for old” replacements, and not all items are covered. If you had travel insurance in place, our team can provide a supporting letter to help with any independent claim you wish to pursue.
Once again, I’m very sorry for the inconvenience and the impact this has had on your travel experience. ^JH
First flight with Loganair for some…
First flight with Loganair for some years and with exception of what seemed like a last minute gate change was great! Fiona was a great host, making me feel comfy. The plane wasn't new but appeared to be well maintained and clean. Left on time and arrived early. Looking forward to my next flight!
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Lucy,
Thank you for your kind review.
We’re pleased you had a positive experience flying with us again.
It’s great to know Fiona helped make you feel comfortable onboard. We’ll be sure to pass on your lovely feedback. We’re also glad the aircraft felt clean and well-maintained and that your journey ran smoothly from departure to early arrival.
Apologies for the last-minute gate change — we appreciate your understanding and patience.
We’re looking forward to welcoming you back on your next flight. ^JH
Dundee to London
I’ve started flying London to Dundee to miss out the travel to Edinburgh or Glasgow, it’s expensive hence 4 stars, but I enjoy it, quick direct and no hassle.
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Kenneth,
Thank you so much for taking the time to share your feedback and for choosing to fly with us between London and Dundee. We’re delighted to hear that you enjoy our direct service's convenience and hassle-free experience.
Regarding fares, we wanted to let you know that return fares from Dundee to London Heathrow start from £163.26. This price includes our 21kg combined hold and hand baggage allowance, complimentary in-flight service, and all fares are eligible for Avios points collection through our Loganair Loyalty programme.
Like many airlines, Loganair operates a dynamic pricing model, meaning ticket prices can vary depending on factors such as demand, booking lead time, route popularity, and seat availability. We’re continually working to balance affordability with the costs of operating regional services, and we appreciate your understanding.
Thank you again for your review and for flying with Loganair. We look forward to welcoming you on board again soon. ^JH
Terrible - I wish I had read reviews before booking
I wish I had read reviews before making a booking.
My flight booking was for 13.25 pm, and they have changed it to 8.35am. My travel companion is my elderly mother who cannot manage the early morning start for that flight.
Loganair are refusing a refund because the change is within the 5 hour limit. It is 10minutes less than 5 hours, yes you read that right - just TEN MINUTES !! - and that is what they are using to justify refusing a refund.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Thank you for your feedback. We’re sorry to hear that the schedule change has caused inconvenience, particularly given your travel companion’s needs.
We’d like to clarify that all flights purchased with Loganair are non-refundable, and our policies regarding schedule changes are outlined in our Conditions of Carriage. These terms are designed to ensure fairness and transparency for all customers.
In your case, the change to your flight departure time—while understandably disruptive—falls within the permitted threshold of up to 5 hours, with your change being 4 hours and 50 minutes. As such, this does not qualify for a refund under our policy. However, you are entitled to a free change to the flight’s departure date and/or time, and our team would be happy to assist you with this.
We understand that this may be frustrating, especially given how close the change is to the refund threshold. That’s precisely why these conditions exist—to provide clear, consistent guidelines for all bookings. We apply these terms fairly across all customers to maintain that consistency.
If you’d like help exploring alternative flight options that better suit your travel needs, please don’t hesitate to contact our customer help centre via the following link - https://www.loganair.co.uk/customer-support/
^JH
Flying from Birmingham to Aberdeen
Flying from Birmingham to Aberdeen, check in was easy as was baggage drop. Got on the plane and had to wait about 20 minutes for two passengers to be craned onto the aircraft as they couldn't get up the tiny steps. Flight was then late and I missed my car hire at Aberdeen - closed when I got there. The flight back was delayed as they couldn't close the aircraft door - technical issue which after 20 minutes they decided couldn't be fixed. Luckily there was a spare plane which they prepped and got us airborne within an hour. Kudos for getting that bit sorted ! on a more personal level, all the staff were pleasant and polite, the aircraft was clean and comfortable even though it was tiny ;) Embraer 145 is only three seats wide !
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Stephen,
Thank you for taking the time to share your experience flying with us from Birmingham to Aberdeen.
We're pleased to hear that check-in and baggage drop were smooth and that our crew made a positive impression with their politeness and professionalism. We also appreciate your kind words about the cleanliness and comfort of the aircraft — the Embraer 145 may be compact, but we’re glad it met your expectations!
We do regret the delays you encountered on both legs of your journey; however, we’re grateful for your understanding and recognition of the team’s quick response in preparing a replacement aircraft and getting you airborne within the hour.
Your feedback is invaluable and helps us continue to improve our service while recognising the efforts of our staff. We hope to welcome you on board again soon. ^JH
You pay premium prices for shit services
Loganair ruined the start of our holiday. They cancelled our Isle of Man to Manchester flight after keeping us waiting nearly 3 hours. Even with a 24-hour buffer, we still missed our long-haul connection because the next flight was fully booked, losing a full day of our trip. Their staff booked us a £191.98 hotel (which we had to pay upfront) and told us to claim it online, but now refuse to cover the full cost. They also won’t reimburse taxis, even though we had already travelled to the airport by taxi and we had heavy luggage. They also refuse to give any compensation for the huge inconvenience, hiding behind lies about “bad weather” and “air traffic slots.” I was there, it was SUMMER, conditions were clear, and I have weather data to prove it. Customer Relations have been RUDE, dismissive, and dishonest. Instead of helping, they’ve caused nothing but stress, expense, and misery. Shameful airline — NEVER AGAIN.
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the disruption to your travel plans and the impact this had on the start of your holiday.
Our handling agents at the airport, in conjunction with our Disruption Team, are responsible for arranging hotel accommodation during such events, which should be prepaid. We are very sorry for any inconvenience caused during the hotel booking process. I can confirm that our Customer Relations Team has now offered full reimbursement of the hotel costs.
Regarding transport, public transport reimbursement was offered as this was the approved method advised on the day. We understand your decision to travel by taxi, especially with heavy luggage, but unfortunately, since this was not the approved form of transport, we cannot offer additional reimbursement.
In relation to the flight cancellation, the reasoning provided was based on verified operational data and METAR weather reports. While we appreciate your personal observations, the decision was made with safety as the highest priority, using official sources.
We’ve reviewed the correspondence from our Customer Relations Team and, while we understand you may disagree with the outcome, we do not believe the response was rude or dismissive. Our intention is always to assist respectfully and transparently.
We sincerely regret the inconvenience caused and appreciate your understanding. ^JH
Poor service profit over customer satisfaction
We were due to fly home from Southampton to Edinburgh LM326 at 16.00 hrs arrived at the airport early noticed a earlier flight at 14.00 hrs i asked the lady if there were ant empty seats she said it was half empty so I asked could we get that flight yes but it would be £55 each to change so we waited for the scheduled flight which was delayed 2.5 Hours I complained to Loganair asked for £50 compensation for Two meals & extra parking charges. NEVER replied greedy firm who just want profit over customer satisfaction . LOGANAIR Please do not reply i have read your comments which are unsympathetic . Received a reply 7th September to my review from loganair who stated they had received my claim and I would have had an automatic email with a claim Number . Never happened !
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi John,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.
We can see that you contacted Loganair via our Help Centre one week ago to request compensation. When you submitted your claim, you would have received an automated response along with a claim reference number. This message outlines our current response time, which is up to 35 days.
While we understand that waiting for a response can be frustrating, especially after a disrupted journey, we do set these timescales to ensure transparency and manage expectations for all our customers. Suggesting that we have failed to respond within 7 days is therefore not a fair reflection of the process, and we kindly ask for your patience while your claim is being reviewed.
We’re committed to improving our response times and customer experience, and we thank you again for reaching out through the appropriate channels. ^JH
Utter disgrace of an airline.
Utter disgrace of an airline.
Staff rude & unhelpful.
Robbed me of Avios points prematurely, disgraceful customer service.
Lied to about expiry dates.
I'm sure they'll reply with some nonsense but it's lies.
Avoid this awful, overpriced little airline.
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Thank you for your feedback. We have reached out to request further details regarding your experience so that we could investigate and respond appropriately; however, you have not provided any additional information. As such, we are unable to address any specific concerns relating to your case, however, we would like to clarify the following.
We do not believe our staff would be rude, unhelpful, or dishonest. Just because the information provided may not align with your expectations does not mean the person delivering it was being unhelpful or disingenuous.
The timeframes for Avios expiry and forfeiture are clearly outlined in the Loganair Loyalty Terms and Conditions, which are publicly available here: https://www.loganair.co.uk/loganair-loyalty/loganair-loyalty-terms-conditions/
As the UK’s largest regional airline, we are committed to applying our Terms and Conditions fairly and consistently to all customers.
Regarding pricing, Loganair operates a dynamic pricing model. This means fares can vary based on factors such as demand, booking lead time, route popularity, and seat availability. We continually strive to balance affordability with the costs of operating regional air services.
We regret that your experience did not meet your expectations and remain open to discussing any specific concerns should you choose to provide further details you can reach out to us via our help enter using the following link - https://www.loganair.co.uk/customer-support/ ^JH
Excellent service
I was put off using Loganair because of the reviews on here.However my desire to visit the Isle of man.override my worries.I had perfect flights and perfect service and would be happy to travel with them again
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Malcolm,
Thank you very much for taking the time to share your experience.
We are delighted that your flights and service with Loganair were seamless and enjoyable. It is particularly encouraging to know that, despite initial reservations, your journey to the Isle of Man exceeded expectations.
We greatly appreciate your feedback and will share it with our teams, who work hard to deliver a reliable and welcoming service. We look forward to the opportunity of welcoming you on board again in the future. ^JH
Seven hours and counting
We have now been sitting at Newquay airport for 7 hours
We are travelling to Edinburgh and our flight had a technical fault
The airline is notionally sending another plane to get us but we have heard nothing for 5 hours now and any plane coming to get us has not left
If we had been told the truth at the outset we could have organised other routes
Mind you we’ve been given a £15 expense at the cafe - which has to be spent in one go
This airline is truly unbeleivable
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Rupert,
Thank you for taking the time to share your experience. We sincerely regret the inconvenience and frustration caused by the delay to your flight from Newquay to Edinburgh.
Please be assured that at no point were you provided with anything other than accurate information. A replacement aircraft and crew were tasked to position into Newquay Airport to transport you to your ticketed destination as promptly as possible.
We’re sure you appreciate that positioning an alternative aircraft and crew is a complex logistical undertaking, which can require considerable time to coordinate effectively. Nonetheless, we acknowledge that the extended wait and lack of communication updates were deeply unsatisfactory, and for this, we offer our sincere apologies.
We also understand your concerns about the meal voucher and will take your feedback on board. We will consider it part of our ongoing efforts to improve the service we provide to our customers.
Thank you again for your patience, and we hope to welcome you on board under better circumstances in the future. ^JH
5 hour schedule change is "nothing"
Be VERY VERY wary of booking with this shambolic airline. I have flown with them a lot, and always pay over-the-odds for the fare from my local airport to save the hassle of getting to Edinburgh.
THEY changed my flight from Southampton to Edinburgh, was meant to take off 19:55, schedule changed to 16:50. At 16:50 my ferry will still be docking at Portsmouth. So, no big deal, wrote to them and asked for a refund, isn't even such an expensive flight. Shower of crooks have written back per below:
"As the schedule change is under five hours, it's not eligible for a refund."
FIVE hours of a schedule change isn't considered "significant" by this mob.
I'll dispute the charges with my credit card company and won't use them again.
Shambles.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Thank you for taking the time to share your feedback. I’m sorry to hear about your disappointment regarding the recent schedule change to your flight from Southampton to Edinburgh.
As I’m sure you’ll appreciate, the preparation of flight schedules is a complex process, and like all airlines, there are occasions when we must amend our flying programme. These changes are made in accordance with our Conditions of Carriage and the UK retained legislation arising from EC261/2004. We always aim to notify passengers as early as possible when changes occur, and I understand how frustrating it can be when these adjustments impact independent travel plans—especially when they affect connections like ferry services.
In this instance, the change to your flight departure time—3 hours and 5 minutes earlier than originally scheduled—was communicated 52 days prior to departure. In line with our Conditions of Carriage, this type of schedule change is not eligible for a refund. However, your booking is eligible for one free change, allowing you to amend your departure date and/or time at no cost, within the flights available in our current schedule.
We regret that this experience has led to such frustration. If you’d like assistance with rebooking or exploring alternative options, you can get in touch via our Help Centre using the following link -https://www.loganair.co.uk/customer-support/ ^JH
I wish I could give Loganair 0 stars…
I wish I could give Loganair 0 stars because I’m utterly disgusted with their greedy, grasping ways.
In October 2024 we booked tickets to see Coldplay in Wembley on September 8th 2025. We then immediately booked our flights to Heathrow (nearly a year in advance) and much to my dismay, had to pay £1,043.00 for 2 adults and 2 children…I thought the cost was outrageous but unfortunately it’s necessary being that we live on the Isle of Man.
Fast forward to yesterday (30/08/2025) and Coldplay had to reschedule our concert date from September 8th to September 12th due to planned London Underground strikes.
I went online to change our flights and was agog when they asked me to pay another £1,006.00 when I’d already paid £1,043.00, meaning altogether I’d be paying £2,050 for a family of 4 to fly across a stretch of water from the Isle of Man to London!
I rang their Customer Services number because I couldn’t believe for a second I was going to be charged over £2k in total to fly to London - but I was informed that this was absolutely the case.
I’d also checked their website which stated that Logan air typically charge £50 per person per leg of the trip to change a ticket, which although again was daylight robbery at £400 for a family of 4 was more affordable - however I was being charged fare difference, not an admin charge.
I feel really let down by Logan air because we always fly with them when we fly from the island because to me they feel like a more local airline and I’ve always preferred to support them rather than the bigger names such as BA and EasyJet, however no more…I’ll never, ever fly with the greedy, grasping, unfair thieves that are Logan air again. You’ve lost a very good customer in me Logan air.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Caroline,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and disappointment regarding your recent experience.
As we do not have access to your specific booking details, we're unable to comment directly on the fare you were quoted or paid. However, we would like to clarify that the change to the Coldplay concert date is entirely independent of your flight booking and outside of our control.
That said, we absolutely understand that this situation is neither the fault of our customers nor the airline. In recognition of this, we are offering one free change to customers affected by the concert date change.
If you haven’t already done so, we kindly ask that you contact our Customer Help Centre so we can assist you further. You can reach us by phone at 0344 800 2855 or via our Help Centre at the following link:
https://www.loganair.co.uk/customer-support/
We truly value your loyalty and hope we can resolve this matter to your satisfaction. ^JH
Hopeless. Too many changes to the schedule.
Regular user of flights on Loganair, but things are deteriorating. Staff as ever are lovely (hence not one star), but flights get changed and delayed too frequently, with little help. Perhaps best example recently...I'm flying from Kirkwall to Manchester soon, but I've just been informed that my flight from Aberdeen has been brought forward. It now sets off before my flight from Kirkwall lands...but this is deemed a reasonable change so no refund offered! And it takes ages to get through on the helpline - last time I tried they told me that even the queue was full!
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Thank you for taking the time to share your feedback. I’m sorry to hear about the inconvenience you've experienced and appreciate the opportunity to respond.
As I’m sure you’ll appreciate, the preparation of flight schedules is a complex process, and like all airlines, there are occasions when we must amend our flying programme. These changes are made in accordance with our Conditions of Carriage and the UK retained legislation arising from EC261/2004. We always aim to notify passengers as early as possible when changes occur, and I understand how frustrating it can be when these adjustments impact onward travel plans.
Thak you for your compliment regarding our staff, and I’ll be sure to pass that on to the team. We take pride in delivering friendly and professional service, even during challenging circumstances.
Like many contact centres, there can be times when our call volumes increase, which unfortunately results in longer wait times than we would like. To help with this, we offer multiple forms of contact for all customers, including our Contact Centre, Live Chat, social media direct messaging, and our Help Centre found on our website.
I can see that you reached out to our Help Centre via the online form to request an alternative flight to reach your destination, and I’m glad to confirm that your request was processed in a little over two hours from receipt. We aim to resolve such matters as swiftly as possible and appreciate your patience.
Thank you again for your comments, and we hope to have the opportunity to welcome you onboard again in the future. ^JH
Glasgow to Kirkwall return perhaps the…
Glasgow to Kirkwall return perhaps the most expensive flight I have taken in decades given the short distance and flying time. Never again. In future will take other travel options. On return flight to Glasgow, baggage left in aircraft for approx 50 minutes - same as actual flight time. No Loganair staff on hand to explain unacceptable baggage delay - people missing onward connections and zero Loganair ground staff. Utterly unacceptable.
17. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Martin,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your journey with Loganair didn’t meet expectations, and we appreciate you bringing these concerns to our attention.
We understand how frustrating baggage delays can be—especially when onward travel is affected. Please accept our sincere apologies for the delay in retrieving your luggage and for the lack of staff presence at Glasgow Airport to provide updates. That’s not the level of service we aim to deliver, and we’re sorry for the inconvenience caused.
While we appreciate your feedback on Trustpilot, it’s not the most appropriate forum for us to investigate specific issues such as baggage delays. We’d be grateful if you could contact our Helpdesk via https://www.loganair.co.uk/customer-support/, where our team can look into this further and provide a more detailed response.
Regarding your fare, Loganair operates a dynamic pricing model, which means our ticket prices can vary depending on several factors, including demand, booking lead time, route popularity, and seat availability. We’re continually working to balance affordability with the costs of operating regional services.
Lastly, for baggage handling on connecting journeys, customers travelling on a single booking can have their baggage checked to their final destination. Unfortunately, we cannot offer through-checking when flights are booked separately.
We’re sorry to hear you won’t be flying with us again, but should you reconsider, we’d welcome the opportunity to provide a better experience. ^JH
My first Loganair Flight..
My first Logan Air flight this weekend, Edinburgh to Isle Of Man and back.
Fantastic experience, staff were lovely- cabin crew members Anna and Alison where absolutely fantastic so friendly and helpful. As a nervous flyer I was worried about a new airline and a new type of plane I had never flown on but..I was so wrong to be worried, Pilots were very professional, plane was so comfy compared to any other plane I have been on, lots of space, less people cramped in like sardines and just an absolute pleasure to fly on. 10/10 Loganair, I have had a fantastic weekend in Isle Of Man and my flight home on Sunday was Equally as comfortable. Yes we had a couple of timing issues, but none of that was Loganairs fault, Airport issues caused a small delay - Loganair staff could not have been more apologetic about it and made sure we knew what was happening. Check in staff were fantastic at both Sides of the holiday. Cannot recommend Loganair enough! I will definitely fly with them again.
15. elokuuta 2025
Oma-aloitteinen arvostelu
More like Logan Where ? Logan Don’t Care ?
Where can I start. Another one of my Loganair flights delayed with 6 hours as I type this (update: it got cancelled after waiting almost 5 hours, shocker). I try to avoid Loganair as much as possible but unfortunately have to fly with them to go to Edinburgh from Bergen. I have developed PTSD from an incident at Edinburgh Airport 1.5 years ago with the Loganair staff when I was seven minutes late to luggage check-in due to an emergency appointment at the doctors. I am never late for check-in, in fact - I am normally the first to arrive before even the staff gets there. The three middle aged ladies showed no sympathy for me, and almost seemed to enjoy their authority over me as a young woman while I was crying and being visibly upset with the situation due to the traumatic medical and emotional state I had been in the past 12 hours. To this date, they are some of the most rude people I have ever encountered and I will never forget how small the three of them made me feel that day. My luggage could easily have been transported to the plane, but they made it difficult simply because they could. I was told to call Loganair help desk, where I was number 17 in the queue for 20 minutes until I gave up and left the airport. Thankfully, my insurance company covered a new flight for me the next day due to my medical condition with Norwegian (they are always reliable with Edinburgh flights). It was extremely important for me to be on that plane, which the staff understood, but still decided to enjoy their authority over me and deny me to check-in the luggage. Life is difficult enough, and Loganair somehow manages to make it worse. I don’t see this airline surviving in the long term the way it’s going. This aviation company needs to seriously change. Try hiring polite staff? Try being on time? Try lowering your prices? Try having a more robust customer service structure in place? You’re nothing without your passengers. With the way it’s going, you’re about to dissolve into nothing.
And the connotation to Scottish culture is embarrassing for the Scottish nation. If you’re advertising with tartan, at least run your business properly.
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loganair
Hi Anna,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the frustrations you experienced with your recent journey between Bergen and Edinburgh, and we sincerely apologise for the longer than usual wait times you encountered when trying to contact us. We know how frustrating this can be, and we are working hard to improve our response times. Please note that we also have a live chat function on our website as well as various social media platforms for our passengers to get in touch.
We understand how disappointing it is when travel plans don't go as expected. To ensure our flights can depart on schedule, we must adhere to our check-in deadlines. While we understand this can be difficult, it is a necessary procedure to maintain the efficiency of our service for all customers.
Please feel free to reach out to our Customer Help Centre with your full booking and flight details, and a member of our team will be happy to investigate this further for you. You can find all our contact options on our website using the link below. ^jm
https://www.loganair.co.uk/customer-support/
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