Loganair Arvostelua 

9 hour delays with no human to update. Waste of time airline. I feel sorry for the staff as it’s clearly the senior management team and higher that are useless and can’t run an airline. This airline is destined for bankruptcy.

Not happy with their recent press release re ads for Orkney and Shetland. We have no choice but to pay their extortionate prices to get off island. One booked there is additional stress as to whether the flight will go! Cancellations and amendment rife just now. Yet they make a profit and announce new routes to Paris etc. have some regard for the customers who pay their wages. Staff on flights always great.

Very disappointed with their customer service. Got in touch with them on 15 September (flight was not until 5 October). Still no reply, chased up last week but again no reply. Very disappointing service.

I just had to phone Loganair to regards to flight changes ..on their part ..not mine! .....I spoke to a Loganair Representative on the phone...wow...from the beginning..she wasn't a nice or didn't have a helpful attitude. ...made me feel 'bad' when I came off the phone. Wished, I had taken the ferry and the car now. Unable to get a refund...or go the next day...now have a five hour wait in Aberdeen Airport on the way back!
..being nice is nice... Loganair.

Rogan Air are Pathetic! We book flights in June to Manchester, for a trip in November, so we can get a connecting flight away. Booked a set of return flights Home on the 17th November.
1 month before flying once again Logan air change flight times and offer replacement dates. ??? Now I have to wait in Manchester Airport for 10 hrs rather than the two hrs before they changed the flight times. Have to now pay to stay at Airport Hotel for 6 hrs and have to change my Parking at Cornwall Airport. The rep at Logan said it was down to operational changes. ??? They did similar last year when using then. This is the last time we will ever use Rogan Air. Beware they say TARTAN SALE, when you book more than 1 person's flight the pricesrise for the next 2 people by £40 and the Tartan 17 is more expensive than original price.

Logged a complaint 29/07/2026, received acknowledgment and no reply.

Changed my flight time in a connecting flight to a time that made it impossible to make, they deemed it a “reasonable alternative” and refused to give me a refund. Scammers

Please be extremely careful when purchasing additional baggage with Loganair. Do not rely on their Customer Service. I contacted Loganair before travelling specifically to make sure I understood what I was allowed to take. I did not ignore their rules. I asked their Customer Service team for clarification, received written information from them, relied on it, and then discovered at the airport that the information did not reflect how the baggage rules were actually applied. Make absolutely certain you understand the per-bag weight restriction before travelling. Otherwise, you could find yourself in the same horrible situation I experienced: standing at the airport, forced to throw away your own belongings because of the wrong and inadequate information you were given by the airline itself.⚠️

I went to Jersey for ten days with my wheelchair which Loganair manage to brake and could not be used jersey air port did there best to find a replacement but that did not happen but most important they don't know how it got broken and I was wondering if anyone has had the same problem.

Always, always delayed, and you always get conflicting info from Airport and Airline, nearly 2 hrs delayed again and still rising.

I've put in a claim for compensation in march as my flight was canceled . after numerous calls and emails , I finally got a response and approval in late July ( and email which I overlooked as it was 4 months after my application and responded in early september only to receive an automated response saying that the email inbox is not monitored. Spoke to a rude customer service adviser who couldn't help me, he just put a note on the system , and was quite rude even saying goodbye to me while I was still talking I recorded the second call with the same rude man. I feel that the Customer service is an absolute joke and from what I've been reading there are many many more frustrated customers.Such effort to get the little compensation which would even cover my loss of earnings. I expected better from Loganair as i found the onboard service pretty good. Shame, I don't see a bright future for Loganair if they continue to treat customers like this .

The crew is very nice ,but the management is poor ,always delays and cancellations.every 3 weeks using them and almost something happening.

Awful airline. Avoid if possible.
I fly weekly with my work and this is, without question, the worst airline available. Extortionate prices (I’ve paid over £500 from Aberdeen to Manchester for example). They’re always late (hours at a time), the staff are rude and unhelpful. I’ve raised two formal complaints via their website about the lateness and quality of service, but they don’t even have the decency to respond. Their airplanes are old and dated, the airline staff are unpleasant and even the onboard snacks have gotten progressively worse in recent times. Avoid if you can! If I had an alternative airline (travelling the routes I need to go), I’d 100 % go elsewhere.

This airline is awful they make an offer called TARTAN 17 and when you try to book a flight their website cannot cope with the demand. I need to book urgently and cannot even get a price from them. They are a disgrace.

I recently booked a flight from Manchester to Southampton with Loganair through Kiwi.com. The flights were for January 2027 but in August 2026 the flight was cancelled because the airline had decided not to operate from Southampton any longer. I was notified by Kiwi.com that they would initiate a full assisted refund which would take about 14 days. It is now 15th September and so far Kiwi.com have offered a partial refund of just over 50% saying that they have to wait for Loganair to release the funds. I contacted Loganair customer services and the lady I spoke to was ever so helpful and she found the booking and told me that they had already refunded the full amount to Kiwi.com. The amount they had refunded was even more than I paid.
I have to say the customer service assistance I received was exellent, so understanding and helpful which is more than I can say for Kiwi.com.
Thank you Loganair

I wanted to book Southampton to St Helier for November 2026 but the only available air line was Logan Air

After a lamentable experience with them a couple of years ago , I decided to drive to Gatwick (3 hours away) where I could use Easy Jet - that's how bad they are and reading the reviews I note they have not improved

We flew from Southampton to Jersey this morning 11/09/2026 and our whole experience with both Loganair and Southampton airport was amazing and hassle free.
In particular our stewardess Lisa was amazing
I am a nervous flyer and she made me laugh from the moment I got on the plane to the moment I got off, Thankyou so much xx

Where do I start appalling customer service. I have been trying to claim compensation for my flight from the Isle of Man which was delayed by 5 hrs missed all other connections. It was due to staff shortage on the airline . My claim has been on going since 2 May . Responses to my emails take weeks to answer . I have given proof of all my flights and the times but still not resolved and on going absolutely unnecessary . Absolute shambles

Beware, your Avios are not safe with Loganair in the same way as with Oneworld airlines.

Transferred in 30k in August '25 as had plans.
Redundancy, life and other things got in the way so did not use.

Back on track, went to book a flight in August '26 and noticed the 30k had been removed "due to inactivity".

Contacted Loyalty department who basically just pointed to T&C's.

Why not update to the T&Cs to send the customer an email?

Oh, and the T&Cs say....

3.5 Avios expire after 36 months. In respect to the Aer Club, British Airways Club, Iberia Club and Vueling Club, Avios are issued by, and redeemed with, AGL and also expire, in all cases in accordance with the relevant Avios Programme Terms and Conditions.

but then there is a section 3.9 where we are told they expire after 12 months of inactivity.

Even Headforpoints have stated that:

“The T&C are confusing but you are told. Take a look here:”

Time Loganair updated the T&Cs to be more clear, they have had a year after all, so plenty of time.

Sending a warning email to customers in the same way other Loyalty programs do would make perfect sense but perhaps it's not about doing the sensible thing!

I now have a long hard think about what to do with my flight plans........

Customer service that either gaslights or ghosts. Still no sign of refund after 3 months.

A flight cancelled hours before departure with no alternative available is unfortunate.

However what followed was unacceptable:

Customer service that had no idea what was going on. Sent me to speak to different people who sent me back to the other person. Then told I could only submit refund or compensation requests via a form. This was then unanswered for more than _10 weeks_ even with multiple follow ups.

And then being told they will not refund my flights, which is their legal obligation.

Worst customer service I have ever experienced and will be filing complaint with CAA and pursuing a small claim. All a colossal waste of time and energy all while they hold on to £425 of my money.

I would not recommend anyone use this airline. Unfortunately their state-sponsored monopoly of routes makes avoiding them a challenge, however, personally I think it would be preferable to swim.