Loganair Arvostelua 

The website is extremely difficult to navigate and because you have to try several times the prices escalate! It’s the worst website I’ve ever encountered

Booked a return trip to Edinburgh via GoToGate with the return leaving at 14:55. We received 2 subsequent emails stating that we had been bumped first to the 12:40 return flight and then to the 08:35am flight. Over 6 hours change without the option to accept/refuse the change. We also noted that our original return flight no longer exists so in effect, Loganair cancelled that service.

Despite numerous calls to GoToGate and Loganair, no-one provided any help to either book a later flight or cancel the return - both of which we are entitled to do. We are now £550 out of pocket with no-one giving a damn about it. Appalling customer service. No doubt Loganair will blame GoToGate, who in turn are blaming Loganair. Either way, I will never use either of these companies again.

Spending 250 quid to come and get told your flight is delayed but they don’t know what time until. So you come to airport at the original time just to then spend hours waiting in the airport and if that wasn’t exciting enough, standing in a freezing cold bus in the middle of winter for another 45 mins. Don’t know what time we’re leaving still, so probs standing here even longer! all that money for a flight just over an hour . Let’s hope they remember we are still on the bus so eventually we can at least take the very expensive flight and stop the military stress training.

Flight in October was significantly delayed and I complained and requested compensation; customer services then claimed to have no record of hearing from me, only to offer the minimum compensation which has been paid months later. Staff lack empathy and basic courtesy and I got the impression the left hand doesn’t know what the right is doing. Only giving one star cos not possible to give no stars, I note the majority of customers are dissatisfied, I will not fly with this mob again

Booked a flight in November from Jersey to Guernsey as LoganAir said they were THE BEST. What a load of bollocks!! Arrived in Jersey to board the 12.25pm flight - sitting in departures lounge with the other passengers. At departure time they advise us all that flight cancelled - please go back and we will be placed onto the 14.30pm flight - well that was also cancelled and so was the 19.00pm flight. NO COMPENSATION, NO EXPLANATION OR CARE AT ALL AND NOW BECAUSE IT WAS JERSEY THEY SAY THEY WILL NOT COMPENSATE FOR A NIGHT IN THE HOTEL AND ALL THE OTHER COSTS INCLUDING REBOOKING ONTO ANOTHER CARRIER!!!!! Even after the airport manager Ian said they would if you pay and claim!! Bunch of fraudsters - DO NOT USE THEM!!!

Update **** I post this review and suddenly I get an email from Loganair asking me to please send mail them with all the details - so I did that 6 days ago and NOTHING - not even a response to say they are not interested!! I rest my case Loganair - you really are the worst!

Disgusted with how they handled
The latest disruptions. They cancelled
Our flights on 2nd form Dublin to
Aberdeen. They rebooked on 4th. They then cancelled again and refused to
Rebook us on any
Flights or help. We were and are still stranded trying to get home. They stopped replying to Swiss as Swiss tried emailing them as I had to go to the airport. They refused to rebook a hotel or book another flight stating they got
Too many cancellations. They left me and my husband and my children who have disabilities stranded and switched of their lines. We are still not home now as do not have the funds to get home. Will be taking this further and you can see from the reviews they are useless.
Never using again.

Flight was cancelled by no fault of thiers however the contact center number has had the same recorded message for 3 days. I even tried spam calling them from7:55 (it opens at 8:00) and got the same message. I have tried to call them nearly 100 times and still no reply. I have just waited 2 hours from position 24 on the chat line only to be told to phone the content center. absolutely useless and no help what so ever. They have left mt 85 year old mother stranded and are not willing tio help

Only chose 1 star as zero stars not an option . Flight cancelled Newquay to Manchester 14.25 pm on 4/1/26.
No email advice only discovered before leaving the house by checking Loganair flight status myself and confirming with Newquay Airport website. Customer service phonelines cut off as too busy and chat allows you to queue ( 30 mins) then when no2 in the queue the operator cut me off and I had re-log in back at the bottom of the queue and another 40 mins wait ahead . Completely and utterly useless when you need support . !!

Flight from Newquay to Manchester cancelled 3 hours after shceduled departure time on 12/10/25. This resulted in a 6 hour taxi jouney that got me bakc to Manchester at 2.00 am the following morning 9 hours late.
The 2nd leg of this flight (Mcr to Aberdeen) operated and I suspect the Mcr leg was sacrificed as the crew time would have expired and they needed the aircraft back in Aberdeen for the following day. I have asked Loganair to comment on this and also explain why the plane was delayed 3 hours leaving Aberdeen on the outward journey.
I asked for a response to these questions when I submitted my compensation claim on 28/10. Despite calling them (they "cant" put me through to the compensation team) and e mailing for updates they have failed to reply. They ask for 28 days to respond and it now well over that timeframe.
I have referred this to CAA as Loganair arent signed up to a dispute resolution service

Terrible experience from start to finish. The boarding pass provided in the app did not scan, causing a huge amount of stress and embarrassment at airport security. Eventually I was able to get the barcode in an email to work, but only after manually adjusting the brightness on my phone myself. There is a button in the app to say the barcode didn't scan, so clearly this is a known problem, although the button does nothing that I could see. This seems like the most basic thing an airline should be able to do with their app.

Then the flight was called to the gate, then delayed, then cancelled (after the scheduled departing time), and I wasn't able to travel until the next day and I had to pay for a taxi home and then back to the airport again the next day. I missed my parents' wedding anniversary due to this.

I applied for compensation and had to wait for 60 days for even a response. The website stated they aim to respond in 42 days, which is already far too long, but over 8 weeks to respond is appallingly bad customer service. When they finally did reply, I was told in a very brief 5 sentence boilerplate response that because it had been foggy in Birmingham, no compensation would be given. That seems stretching extraordinary circumstances to the point of ludicrousness, especially given that all the surrounding flights before and after mine into Birmingham were all able to land.

Absolutely terrible experience, and I would never fly with this airline again if I had any alternative whatsoever.

Phoned re a query on my ticket. Got all the information i needed and issue resolved straight away. Less than 5 minute on hold and super helpful agent.

Flew with this airline over the weekend and they were fantastic. Flights were on time and on board staff friendly and helpful. We had a problem with our return flight due to a delayed flight from a DIFFERENT airline, resulting in us missing our connection to the Logan Air flight. It was a stressful time for us due health problems, but when I called Logan Air they couldn’t have been more helpful and I was able to book a flight over the phone for the following day.
HIGHLY RECOMMENDED.

Very poor service all round,
My outbound flight was scheduled to depart at 06:20, yet did not leave until after 08:00, arriving in Southampton after 09:00. This delay caused me to miss critical portions of a work training session. Throughout the delay, communication was wholly inadequate. Ground staff repeatedly stated that departure was “five minutes away” while claiming we were waiting for the captain. After 08:00, passengers were moved onto a bus and left there for over 30 minutes with no explanation. Upon finally boarding the aircraft, the flight crew told us we should not have been sent to the bus at all, as they had explicitly instructed ground staff not to load passengers. This level of disorganisation reflects a serious internal communication failure.

The return flight displayed the same poor standards. Boarding was scheduled for 20:10, yet more than 30 minutes passed with zero updates. Passengers were left without any clarity on timing or cause of delay, creating unnecessary stress and frustration.

Looking at other reviews the responses from logan air lack empathy and pretty much just say our t&c’s mean its fine to be late as long as its under 2 hours and we can move your flight if we wish just read the t&c’s. Feel whoever JH is replying to these comes across as passive aggressive and maybe customer experience training could be provided.

I had issues with my journey due to caring for my terminally father and attending his funeral. The customer service team were outstanding. Kind, helpful, patient and considerate. The flights themselves are also preferable to flying with other airlines like easyjet - good luggage allowances and refreshments as standard. Thank you

I don't know what's happened to this previously great little airline. I've been travelling on Loganair for 10 months since I started a new job. To begin with they were fantastic - easy website, on time flights, pleasant staff. Of late - absolutely dreadful. Constantly changing timetables and flight schedules. And when you phone up - because the website is glitchy and sometimes doesn't let you complete actions online - there is no compassion or care. Usually no-one even bothers to say sorry. I fly nearly every week with this airline and they refused to refund me one flight - after changing it from 4PM to 12.30PM - which I couldn't do. So I rebooked to the 7.55PM and they then changed to 21.20PM - which I couldn't do. I phoned to ask them to refund. Sat there for 20 mins - only to be told that they wouldn't. Utter waste of time. Last night. LM68 was cancelled from Birmingham to Aberdeen. We had to follow some chap around the airport to multiple locations with no information. Some people had an email saying flight cancelled - some did not. The first flight the following day - also cancelled. In the end I decided to drive 8 hours through the night rather than put up with more of this ineptitude service. Come on Loganair - sort yourselves out!

Multiple delays, no 24h helpline, absolutely useless. Left a vulnerable woman stranded. Shame on you you shower.

Flight was delayed twice from NQY to Manchester airport. Arrived at the Manchester airport and waiting for steps to disembark. Delay caused impact to train tickets that was booked to Leeds. Huge inconvenience and cost implications. Airline should start to take some initiatives and work their way to achieving reliability.

Flew with you today from Southampton to Jersey. What a difference! Delayed going out (due to ice on the wing so not your fault) but the pilot personally stood in front of us twice and updated us. Managed to make time up over there and didn't land that late. Coming back we took off EARLY and landed very EARLY. I have NEVER landed on time or earlier from Jersey!!! I was elated. The staff were happy, friendly and welcoming. One guy going over and 2 ladies on the way back. Brilliant service. Also the cost was OVER HALF THE PRICE OF BLUE ISLANDS!!! Honestly ... so happy with the service today. It makes a change to give great feedback. Well done Loganair. Long may it continue 👏👏👏

At Southampton Airport & just bumped of a flight to Edinburgh, we are going to a wedding booked in February and because Loganair only sent one email about checking in to our 83 year old mother in law who is not tech savvy, we were unaware that checking in at the Airport put you at risk of being booted off, we booked via BA so could not check-in on the App, absolutely appalling service by Loganair especially leaving ground staff to sort, I will never book another flight with you or BA, you’ve left the my wife & Mother in law in tears, absolutely disgusting 🥵

Absolutely diabolical. No customer information. I’m at Derry airport and 6.30 flight to Heathrow has been delayed by a full hour. Waiting at departure gate not a member of staff to be seen. No update nothing. I have a connecting flight to Bangkok. NEVER USING THESE ABSOLUTE COWBOYS EVER AGSIN!!!