Loganair Arvostelua 

What an amazing experience I had flying form Manchester international Airport(MAN) to isle of man (IOM) on 17/07/26. Got to the airport and wasn't hard at all to fined the check in desk check in was nice and quick probable taken around 2 minuets security also nice and quick. Information on the gate was show around 40 mints before departer although we did have to catch a bus to the plane which is always a bit annoying but got a good view of some planes when we got to the plane we had to wait for the passengers in rows 1-10 to bored first but I think that was because of weight distribution got on to the plane and was greeted by a lovey fight attendant and got into my seat I was very suppressed to see only tow flight attendees on the plane never seen the before. very empty flight so as soon as every one was on the plane we could go and ended up leaving around 5 MINETS EARLEY which all ways nice to see. Taxi was very short and as soon as we got to the runway we where of when we got to are cruising altitude we where given a free snack and some water it was also nice that you aren't allowed to drink alcohol on the fight so there where no drunk people on the fight. Then about 35 minuets later we where on the ground and got to are gate in no time then the worst part happened. We got to are gate and then where wating for stairs to attach to the plane not really shore why because the plane we where on had got stairs already on so I fell like that is a bit pointless and also we had to wait for half the bags to get of first before we could get of I think that was because of wright distribution but then let of the plane and on are way. Loganair is by far my favourite airline for domestic flights don't use EasyJet or Ryanair use Loganair best experience on an airline in a long long time thanks Loganair for such a good time.

★☆☆☆☆

I rarely leave negative reviews, but my experience with Loganair has been disappointing from start to finish.

On 21 January 2026, I was travelling on a single Loganair booking from Aberdeen to Exeter via Manchester (Flights LM0021 and LM0371).

The delay to the Aberdeen flight caused me to miss my onward connection. No suitable same-day alternative was available, leaving me with little choice but to arrange my own transport in order to reach my destination.

I submitted a claim, supported by receipts and the relevant flight details, expecting a straightforward review.

Instead, I waited more than six months for a response.

When Loganair finally replied, they declined my claim, arguing that because I had made my own onward travel arrangements, they were not responsible for the costs I incurred. I fundamentally disagree with that position and have asked the airline to reconsider.

Delays happen. Every airline experiences operational problems from time to time. What distinguishes a good airline is how it looks after its passengers when those problems occur.

Sadly, my experience has been one of poor communication, an excessive delay in dealing with a legitimate claim, and a refusal to accept responsibility for the consequences of the disruption.

As a result, I have lost confidence in Loganair. I will not be travelling with them again and will instead choose airlines that demonstrate a stronger commitment to customer care when things go wrong.

I will update this review if Loganair revisits my claim or resolves the matter fairly.

Logan Air cancelled my return flight from Newcastle to Southampton on 25/07/2026 with less than two hours notice. I had previously flown from Southampton to Newcastle with them to attend my cousin’s funeral. This was an already difficult, emotionally draining time and I was relying on Logan Air to get me home quickly and quietly. I received an automated notification that my return flight was cancelled as I arrived at Newcastle Airport having just driven for 2 hours to get there. There was no assistance provided from Logan Air and with no other flights that day I was left to find alternative travel arrangements. What made it worse for me that my flight was cancelled with less than two hours notice and this is nowhere near enough time to make realistic alternative plans, especially after a funeral when you’re exhausted and vulnerable. I wasn’t offered a workable alternative or any meaningful assistance. I was effectively abandoned at the airport to “sort it out myself.”
In order to get home I had to extend my hire a car and drive for six hours to get home. That’s six hours on the road after an emotionally heavy day, plus the unexpected expense of the car hire, fuel, and the additional toll on my wellbeing.
Reliability and basic care for passengers are non‑negotiable, and both were missing when I needed them most. On both counts, Logan Air failed spectacularly. I will go out of my way to avoid them in future and will advise others to do the same until they prove they value their customers’ time, money, and dignity.

Very poor handling of check-in time for island hopping flight Kirkwall to Sanday on 23rd July 2026. We were waiting next to the check in desk but were not called or informed in any way that the check-in was closing. The information board showed the flight still checking in but we were still refused check in for being late. Staff were completely unhelpful and quite rude. A serious attitude problem.

My teen son was travelling to Stornoway yesterday in his own, he has a visual impairment and uses a cane, only having very close sight. He told me that the staff could not have been kinder, really looked after him and most excitingly, showed him the cockpit and took photos of him in his phone. This made such a huge difference to him as a nervous traveller and turned a worrying experience into something positive and happy. Thank you so much for making my son happy and confident in flying and giving him such lovely memories

I took a flight with Loganair from Southampton to Newcastle in Jan 2026. The flight was delayed over four hours cos of a technical issue with the operating aircraft and then the second replacement aircraft. I submitted my application for delay compensation on the day of the delay. Six months later and despite contacting them several times by both phone and email I still have not been compensated. Absolutely appalling!

I tried booking flights from Exeter to Edinburgh. I couldn’t compete the booking, on either Safari or DuckDuckGo. Despite selecting the dates and times the website would not allow me to continue. So I thought I would call to book. After 15 minutes holding I had moved from position 11 to position 9. Then I was cut off. I am flying British Air instead.

Appalling airline. Conflicting flight status Info and unable to speak to anyone.
Ancient aircraft and high fares to boot!

I’m absolutely disgusted with Logan Air for appalling customer service for our flight to Dublin from Aberdeen. My wife and I had been at Aberdeen airport for a 09.45hrs flight was delayed, delayed, delayed constantly….no plane to begin with, then there was no infant seat belt for a passenger, then the air conditioning went down and finally the crew ran out of hours, as an ex forces veteran this doesn’t sit well with me for an approx 1.5 hour flight(the crew had been there since 8am according to the pilot) hard going before 3pm. To rub salt in the wounds a new crew appeared shortly after and took the plane we were expecting to get on and go to Shetland with their passengers??????????. This trip has cost my wife and I significant cost with hotel, tours in Dublin and airport parking…..and a days holiday entitlement. The replies to each review asks to go to their customer services…..good luck with that as we tried yesterday. Logan Air is an expensive Mickey Mouse outfit who should be avoided at all costs. Instead of asking for feedback, take the lessons learned from the negative comments and do something about the shocking customer service and stop using Operational issues as excuses as it doesn’t wash. Seeing customers being gaslit and getting frustrated and angry will not help Logan Airs business as it won’t be used again.

Logan Air- Diabolical -This company should cease trading and should be dissolved.

My Grandchildren were travelling to Sumburgh from Edinburgh on an early morning 07:00 am flight.

The flight got cancelled the night before due to the weather. This was due to mist at Sumburgh.

The Airline must have known that this mist will be gone as the temperature increases, and in fact the mist had completely vanished by 09:00 am.

Logan Air could have delayed the flight by an hour or 2. Instead they cancelled it, knowing very well people will be scrambling for other flights. Flights are not cheap,in fact you could have a package holiday to some destinations at the price they charge.

My Grandchildren along with others had to replan their holiday affecting relatives at both places.

This company has a monopoly and they couldn't care less about customers
Come on easyJet/ Ryan air, guys help break this monopoly.

Air authorities should look into all incidences of cancellations, as many I am sure can be avoided.

Ignored via both email and X about being charged for a 19kg bag between two passengers at Bristol airport, but not charged on the way back. No explanation given.

On top of that, I was then scammed by someone pretending to be your customer support on X. Given how you've handled my original complaint, I doubt you'll respond to this one either.

Shocking level of care for customers. I won't be flying with you again.

Flight from Manchester to Southampton cancelled 4 hours before take off - informed by text message. Phoned customer service who advised refund would be arranged but never received. Had to book last minute train ticket down to Southampton. Have submitted 2 x refund claims but still nothing from Loganair. Online chat used but again no help. Have now escalated complaint to CAA PACT. Would not recommend and will not be booking with Loganair again.

Used to be a pretty good service between Edinburgh and Exeter, but it is now awful.
Flights arriving into Edinburgh taxi around the airport to a (very) remote stand where you are made to wait for a bus to return to the terminal, adding a considerable delay to the journey.
The last two times I have flown from Edinburgh, all passengers were sent to a gate at the opposite end of the airport from the originally posted gate, only to be returned back to the original gate after a 20 minute wait. The walk is fine for me but was definitely not comfortable for some of the other passengers on the plane.
This used to be my preferred route to travel from Exeter, purely for convenience (definitely not price), but it is now more efficient and cost effective to get three trains and a bus between home and Bristol airport and fly with EasyJet.

Put in a compensation claim in January after 2 cancelled flights and 2 day delay in my journey which resulted in me missing work. I have had no response to this claim or my following complaint. I have to use this airline regularly due to where I live (and they are cutting lifeline services for remote areas). It is ridiculous that they are commenting here but still not dealing with their backlog for loyal customers. If I had another option I would not use this airline again.

Absolutely appalling customer service from Loganair.

My luggage was delayed, and my inhaler was inside it. I explained that I urgently needed my medication and asked if they could arrange for the bag to be delivered to my hotel by taxi or courier. Despite knowing it contained essential medication, they refused.

Instead of showing any compassion or common sense, I was left without my inhaler and had to deal with the stress and anxiety that came with it. It then took weeks to deal with my complaint, with little meaningful communication throughout.

Mistakes happen, but how a company responds is what defines it. Loganair's response demonstrated a complete lack of urgency, empathy, and accountability. No passenger should have to fight this hard to receive basic customer care—especially when essential medication is involved.

This has been, without question, one of the worst customer service experiences I've ever had. I will think very carefully before flying with Loganair again and cannot recommend them based on my experience.

On 12th December 2025, Loganair somehow managed to lose my suitcase on a one hour flight from Heathrow to the Isle of Man, although by some miracle my husband’s suitcase, which was exactly the same make as mine and tagged at the same time, managed to make it. After filling in the required forms, followed up by several chasing emails and phone calls, I was informed that the claims team would be contacting me. Every time I chase, I am told there is a backlog of complaints they are working their way through (not surprising really). I had a lot of expensive items in my case and I am not willing to let Loganair get away with such appalling customer service. I have raised a complaint with the CAA, who have informed me it will take ten weeks to investigate. I will post an update when I have heard from them. In the meantime if I were you, I would avoid Loganair like the plague.

I had a 6 hour delay and as a frequent flyer with them it was not for the first time. On the last occasion in February I was told by the cabin crew, who are all lovely, to put in a claim for £220. I did this in February and have since sent 6 contact emails and written 1 complaint to them for not even having the courtesy to come back to me on any of these occasions, apart from the automated email reply. I flew 4 times a month, from Newquay to Manchester and back, I drive now as I'm so disgusted with them. Terrible service and so unprofessional.

This was easily one of the worst travel experiences of my life. I traveled for over 12 hours from Beirut to Aberdeen with two layovers—one in Istanbul and one in Manchester—only to arrive and find out my bag was missing. Many other passengers on my flight (and other following flights) faced the exact same issue. However, most of them were smart enough to use AirTags, so they knew exactly where their luggage was. Thanks to their tracking, I figured out the bottleneck happened during the Manchester transit. The difference? Those passengers got their bags the very same day or the next day. I had to wait four agonizing days to get mine, and I still cannot understand why. Mind you, I was only in Aberdeen for a six-day conference. They completely ruined my entire trip. I had to spend over £200 out of pocket just to buy basic essentials that should have been in my possession. Worse yet, I had to waste my time commuting to the airport multiple times a day because their automated missing bag reports are completely useless and highly inaccurate. For example, on June 7, the system claimed my bag would be delivered to Aberdeen airport on June 8 at 5:30 PM. I showed up excited, only to find out it was never even sent. It felt like a cruel joke, playing with my emotions, my time, and my money. The level of unprofessionalism is staggering. There is no working email address to contact, and the phone numbers listed on their website are never answered. In case I get replied to by being asked for the details of the reports I have filed, my delayed baggage report had the reference number of ABZLM10563, and the compensation request number is 451237.
I am asking everyone to boost this, support my case (as I still haven't received a single penny in compensation), and avoid booking with this airline at all costs! If anyone has advice or suggestions on how I can escalate this legally or contractually, please reply!

Disgraceful business. Flight from manchester to newquay. Arrived at the airport on time, went through security, went through the boarding process (and nobody checked any i.d., I could have been anybody), got onto the bus to be taken to the plane. Waited for ages until ground staff got onto the bus and told us all that as they had sent the wrong sort of plane from Aberdeen 8 people would not be travelling. So I and 7 others were taken off the bus and waited another age to be taken back through the airport.

Ground staff hopeless and I suspect didn't have any idea what was going on.

One month later still zero response to a claim for refund and compensation. 3 reminders also all gone unanswered.

Of course they knew hours before the plane got to Manchester that it wouldn't be able to fit everyone on. Why let us go through the faff of security and boarding?

If I treated my customers like this I'd be bust in a month. Complete shambles

We didn't make it onto our flight due to a family bereavement. I've been waiting for almost a month for a simple copy of our cancellation confirmation to be emailed to me, so I can claim back from my own travel insurance provider, but the telephone customer advisors say they can't help me with that. So, I just have to wait for the email enquiry team to get back to me.
However, judging by the number of complaints here, I now understand why it's taking so long for them to get through all the emails.
I'm quite glad we didn't take the flight lookingbat all the comments about cancellations and delays. We had a cruise ship to board, so it would've been a nightmare of we had missed that.
Very poor service from what claims to be "The UK's leading regional airline".