Loganair Arvostelua 

Our bags were delayed for 4 days while utilising a connecting flight with the same airline. Our onward travel was a cruise which meant our bags were forwarded to Spain. However, despite their T&C's saying that baggage would be forwarded to 'our local address' - which to any reasonable person would be the cruise port we were at, the bags were sent to an airport a 2 hour taxi ride away because Loganair do not have 'Alliances' with that airport. We incurred significant costs (upwards of £500) in new clothes and toiletries for 4 days and the taxi fee to collect our bags, and they offered us £150. To add insult to injury, it took them 4 months to respond to our complaint and also didn't provide us any details of how to escalate. Absolutely shocking customer service.

Lost baggage and 0 help from Logan Air. Had to chase the bag myself for 5 days and eventually it was returned by Manchester airport. The worst customer service I’ve ever experienced with an airline.
Trust them to reply to this review! I have of course contacted you with a complaint 4 weeks ago but not heard anything. I’m still waiting on the refund for all clothing/ toiletries etc bought on my work trip. 4 weeks is not acceptable.

I was a little worried about flying with Loganair after reading some of the reviews, but I’m really pleased to say that I had a very positive experience flying from Southampton to Edinburgh.

Our outbound flight boarded a few minutes late and we then spent around an hour on the tarmac. However, the cabin crew kept us updated throughout, which made a big difference. We eventually landed around 45 minutes late, but the staff were lovely, friendly and professional throughout.

The return journey was even better. We boarded ahead of time, there was a slight delay taking off, but we landed on time.

I also really appreciated the complimentary coffee and biscuits — a lovely little touch! ☕️🍪

It’s obviously not the lap of luxury, but for a short domestic flight I thought Loganair offered a perfectly good service, and the friendly cabin crew really made the experience enjoyable.

I was genuinely nervous after reading some of the reviews, so I wanted to share my own experience. I’d definitely fly with Loganair again. ✈️

Possibly the worst airline I have ever travelled on. Cancelled our flight and bumped us onto the next flight as the plane was having "Technical Difficulties". When trying to claim compensation, it took 8 months for them to say it was because of the weather. Utter lies confirmed from both airport weather histories. Will never fly with them again

⭐ 1/5 – First and last time flying with Loganair

Really poor experience from start to finish. Significant delays with very little communication or useful information for passengers, followed by an aircraft that felt tired, tatty and uncomfortable.

The cleanliness was absolutely appalling. The toilet floor was covered in urine and the stench was disgusting. To make matters worse, there was no soap to wash our hands afterwards. There was also rubbish left in the seat pockets, which pretty much summed up the general standard of cleanliness onboard.

For what Loganair charge for these flights, the whole experience felt like a complete rip-off. Delays are sometimes unavoidable, but poor communication and an aircraft in this condition certainly aren’t.

Dirty, uncomfortable, poorly communicated and ridiculously expensive for the standard provided.

First and last time flying with Loganair.

Cancelled Aberdeen flight at last minute due to weather, yet moved onto Inverness flight !
First and last time will fly LoganAir and judging by other reviews, you are a bottom feeding lowlife airline who rightfully deserves to go bust

Absolutely incompetent.
Cancelled flight due to bad weather can't be helped. What makes it worse is how the staff of Loganair act. Initial warning came and the only explanation was "due to weather". Nothing more than that. Then when the flight is cancelled the only reason I knew is from the actions of passengers closer to the staff. There was no big announcement or anything. It's not as though I was sat at another gate at the time. Then no help from their staff, no guide on what to do next, barely even an acknowledgement that there was something wrong. I'm not suggesting they somehow orchestrated this, but their reaction was almost joy that they didn't have to do their job. Essentially it was just "flight's cancelled, good luck". Won't be going near this lot again.

My flight from Glasgow to Tiree on 7 July was cancelled on the morning it was due to leave. The earliest next available flight was not until a week later. I had to make alternative travel arrangements which cost me over a £150 and meant I arrived at my destination a day later than planned.
I will say that all the staff involved with Loganair flight operations (Tiree Airport, flight crew etc.) were excellent. But the airline's customer service provision is not good.
I lodged a refund/compensation application on 7 July and have been trying to make contact with the customer services team but their phone lines are always busy. I emailed their refunds teams but was told they could not update me on the claim. I note from a previous review that Loganair indicates that they may take as long as 35 days to respond to refund/compensation claims. It has now been 41 days and I have heard nothing from Loganair. I appreciate that the routes Loganair operate are particularly sensitive to weather-related disruption, but, I don't think that should be an excuse for such poor, communication and opaque customer service systems.

We were made to pay an extra £30 for excess luggage when we were checking in all of our suitcases. We weren’t given the chance to take our trolleys into the cabin which would have solved the issue. It really makes you feel like an idiot when you’ve just been ripped off and they offer complimentary tea or coffee and biscuits and caramel wafers if they’re fares are extortionate to begin with and they squeeze you like that on top of it. With the same bags checked in we had no problem to continue our trip back home to Europe. Who cares about friendly staff if they treat you like this. Obviously they have no competition to cover the routes to Orkney and Shetland so they do as they please.

NEVER NEVER NEVER fly with Loganair.

I booked with BA, first up Logan air doesn't honour BA status.

I travelled specifically to bring film equipment to a film shoot. They left my luggage at the airport, and there was litereally ZERO options for contacting Loganair or the baggage handelrs other than filling out a useless online form in the hope that someone in the next day or two might look for the bag. I will literally lose thousands, if not tens of thousands of pounds due to the absolute incompetence of this airline.

Waited 9 months for my flight claim - still not paid out or updated me.

Me and my partner were delayed over 12 hours for a return to UK flight in Nov 2025, 3 hours sat in the airport awaiting a further update/plan from Logan Air cust service, until were given hotel and commute to Aberdeen (2hr drive) to get plane 12 hr after our original.

The claim was originally submitted in Nov 2025, I get little updates and chase myself by-weekly and monthly but no reply or informed update.

First thing is we were left on the transport bus without adequate air circulation and became unbearably hot, driver wouldn't open the door to help cool down. Finally got on the plane and still had to wait...they needed "paperwork " . We were an hour late taking off. Finally got to IOM and guess what? 20, yes 20 people did not get luggage. Here it is two days later and still no luggage for anyone even though it was supposed to be on Saturday evenings flight. This is the most inept company ever and if I had known how bad their rating was I surely would not have booked. My recommendation is, DO NOT use Loganair.....I will be submitting reimbursement for things I have had to purchase.

I travelled recently to Inverness, and found myself in a bit of a pickle. The stewardess (Kimberley), absolutely amazing, went out of her way to help, and massively resolved my problem. It may only have been the smallest thing to her, but in hospitality, it’s sometimes the smallest things, that may seen immaterial, have the biggest impact. So thank you greatly. Please convey my thanks, made a Loganist flyer out of me.

Extremely disappointed experience with loganair
I was given incorrect information by loganair regarding how many bottles of whisky I was allowed to carry, which caused unnecessary stress at the airport.
At Islay Airport, there was a clearly displayed sign stating:
“7 bottles (70cl) or 5 litres allowed in 1 hold bag.”
The wording explicitly refers to one hold bag, which naturally implies that each checked bag may contain up to seven 70cl bottles.
To comply with this policy, I even asked the check-in staff at Glasgow airport before the departure, I was told that the limit was indeed seven bottles per checked bag. Based on this information, I paid for an additional checked bag so that I could legally carry my remaining three bottles.
However, when checking in for my return flight, I was told that the limit was actually five litres per passenger, regardless of the number of checked bags. My additional bag was therefore useless, despite the fact that I had paid for it specifically to comply with the instructions I had been given.
As a result, I was forced to leave behind three bottles of whisky worth approximately £500.
Customers should not lose hundreds of pounds because of contradictory information provided by the airport and its staff. I sent multiple complaints to Loganair and I never get any answer! This situation was avoidable and poorly handled, I would not expect this level of misinformation from a local airline.

I have not even flown yet and I am deeply concerned. I had a large amount of emails stating that my flight time had changed. All say different times. I was asked to confirm the changes but before I did that I wanted to clarify what I was confirming.

I had been emailed by their customer service so I just asked in response. Heard nothing back, received a second email telling me I had not responded so I explained again and tried to forward the first response too. I then received an automated response telling me the ticket was closed.

I have submitted a complaint through the complaint form on the website but have still not heard back. I have no idea what is happening and the short trip I had planned has now taken so much time and energy.

Don’t use this airline.

Changed our flights so we had to leave on the day of my friends 60th birthday, that was the reason for the trip.

Cost over £1000 for two of us to fly with this joke of an airline.

Emailed Custer Services on January 19th, they just emailed back, July 30th and didn’t even have the decency to apologise for the delay in response, just said in accordance with EC261/2004 there’s nothing we can do about it.

I’d start by saying that any staff member I’ve actually spoken to has been very pleasant, but the responsiveness of Loganair’s claims handling team is abysmal.

My flight was delayed for four hours in March and I submitted a compensation claim (for over £200) the next day. Over four months later, and despite multiple follow ups, I’ve had no response. Customer services state that it is a different team who handle these claims, and there is no contact line for them. They state that this team are dealing with a backlog and it isn’t possible to say how long cases are taking to process.

Surely this is the point at which a business hires temporary staff or redistributes work to clear a backlog? Or at least updates their website, or automatic replies to provide some more information.

If I could give less than 1 star, I would. If you are unfortunate enough to need this airline (as not many airlines fly to Scotland), prepare yourself to receive the worst customer service ever. And if you are unlucky enough to lose your luggage, that would be a shame. They don’t answer their phone, or email and expect you to pay for delivery of your luggage which THEY LOST. Honestly, I’ve never experienced this level of shameful service, ever!

Edinburgh to Southampton with my 6 year old granddaughter.
The cabin crew were so caring for her and gave her a colouring set.
The female cabin crew were also very engaging throughout.
This sets Loganair apart from BA (who we flew up with)..
Thanks, you made our flight wonderful.

I booked a flight with Loganair during the sale period in March 2026 however there was no place to apply the TARTAN17 discount on the app during the sale period. As per the website I completed a complaint form also in March and another one in April and June due to no response.
I rang customer service 27th July who basically said there was nothing they could do to help. I thought Gotogate was the worst customer service ever but Loganair are definitely up there.