Recently purchased 40metres of lights and fixed them to boundary fence. I’m extremely pleased with the result. Looking at some of the negative reviews I’m a little concerned but fingers crossed no pro... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Outstanding service and support! I have never known a company to be so helpful. All my queries were answered within 24 hours and the advice received was really helpful in helping me to purchase the r... Näytä lisää
I bought the elite festoon lights a year and 10 days ago. Six of the bulbs no longer work, even though they were in a covered area and only used a handful of times. They have advised to just buy more... Näytä lisää
Yritys on vastannut
Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.
Yhteystiedot
Derby, Yhdistynyt kuningaskunta
- support@lightinglegends.com
- www.lightinglegends.com
4,4
Erinomainen
352 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 53 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Festoon Lights
Having used Lighting Legends products over the last few years whilst upgrading my garden set up I recently had a fault with one of their festoon light products,
Despite being out of the guarantee period Ciera was extremely helpful and offered detailed advice and discount off replacement products.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Great people to work with
Great people to work with. And also to buy off next day delivery
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Exceptional customer service and communication
Exceptional customer service and communication. Thank you for being easy to deal with.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Great experience with Lighting Legends
Great experience with Lighting Legends! Fast delivery, top-quality lights and great customer support. Will definitely buy again!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
I rate this company most highly
I rate this company most highly. I have bought festoon lighting from them on several occasions since 2020, different lengths of cable with extension leads as well as both warm white & multi coloured bulbs. Not only is the product excellent, it is truly waterproof, easy to install, delivery is fast & prices are competitive! What more can one ask?! Customer service? .... second to none! Their response to enquiries is prompt and very helpful.
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Fantastic quality lighting
Fantastic quality lighting and excellent customer service! The products are durable, easy to install, and make a huge difference. Highly recommend!
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Great Service
I had such a great experience with Lighting Legends, from easy ordering, to quick responses to my queries and topped off with fast delivery. I would highly recommend. Really excited for spring now to enjoy our new lights properly!!
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Waterproof heavy duty festoon lights
Purchased heavy duty festoon lights, with IP65 waterproof rating. Like some others who have posted here have experienced, ours failed due to water ingress in less than 2 years. If you are outside of the 12 month warranty period, don’t waste your time trying exercise your consumer rights on faulty goods. They will give you fairly cut and paste responses telling you it couldn’t possibly be an issue with their product and it is your fault for not maintaining them properly, or that water ingress on waterproof lights should be considered as normal wear and tear. It’s a shame dishonest traders like this still exist. Save yourself the hassle and buy cheaper ones elsewhere with Amazon or the like - if there’s an issue you’ll at least be covered!
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Will, Sorry to hear about your experience. We understand how frustrating this must be. As the lights were outside the 12-month warranty period, we’re unable to offer a replacement, but we do appreciate your feedback.
We take product quality and customer satisfaction very seriously, and our products are designed to be durable and reliable. As the lights functioned as intended for a significant period, they met the expected standards at the time of purchase and installation. While we regret any inconvenience caused, we encourage regular maintenance to help prolong the lifespan of outdoor lighting.
Thanks Jon, Management.
Have dealt with this company several…
Have dealt with this company several times & found they provide excellent products & excellent customer service - would definitely recommend them - my garden lights look amazing - Thank you
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Festoon …
I really can't fault these guys,I emailed for advise,got straight back to me with the answers I needed,placed my order,it arrived on time and undamaged,most of all we love the lights and wow what a difference,I'd give 6 stars if it was possible,thanks again guys, Mr A
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us, from the advice you received to the timely delivery of your order. It's wonderful to know that you're enjoying your new lights and that they’ve made such a difference in your space.
Your kind words really mean a lot to us, and we're especially grateful for your mention of our customer service—it's something we take great pride in. If you ever need anything else in the future, don't hesitate to reach out.
Thanks again for your support, and we look forward to serving you again!
Awful company
Awful company. Returned an item and they refused to refund despite my circumstances. Take your business elsewhere - there are far better and cheaper companies out there who don’t offer such shoddy customer service
13. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Thank you for sharing your feedback with us. We understand that returning items can sometimes be challenging, especially when personal circumstances are difficult. However, our records indicate that your return request was made well beyond our 30-day return policy, which is clearly outlined at the time of purchase.
We strive to apply our policies fairly to all customers to ensure consistency and transparency, and we apologise that you feel dissatisfied on this occasion. If there is anything else we can assist you with, please do not hesitate to contact us directly at support@lightinglegends.com
Near fire. I wish I could post a video on here of…
I wish I could post a video on here of the electrical fault that would of ended in a garden fire had my electrician boyfriend not heard a hiss, saw the sparks and was able to stop it from turning into a massive, dangerous problem. Apparently I was given an aftercare form with my lights. (Who knew lights needed aftercare!) I was offered a discount on my next purchase. No accountability on lighting legends side. Apparently the consumer has the responsibility to check there’s no faults with the plug in lights. We managed to avoid an actual fire. I’m writing this so no one leaves theses lights on and unattended.
1. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
We are disappointed to see this review and we are sorry the lights you purchased from us in 2022, have not lived up to your expectations on this occasion.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines. The lights as with any electrical device do require some level of maintenance and we do recommend checking the lights over periodically to check for any signs of damage or wear and tear, so they can operate safely.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved. It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
Kind regards Clare @ Lighting Legends
2nd time I’ve bought from Lightning…
2nd time I’ve bought from Lightning Legends.
The product quality is excellent.
Packaging is first class.
Delivery was excellent, received next day delivery from YODEL.
The communication from there support staff couldn’t have been better.
I have no hesitation in recommending this company.
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi. Thank you so much for your fantastic review. We are so glad to hear you are pleased with the quality of our products and the service you have received form us. Kind regards Clare @ Lighting Legends
Light up the world
What a transformation to our garden..Delighted with the quality,and price..Free postage and super fast delivery all neatly packaged.I could not be more pleased..
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Nicholas, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Lights didn’t work/ lack of reply
Lights didn’t work and testing by an electrician revealed they were faulty and poor quality. I have emailed the company multiple times and also sent a request via their online contact form as their phone number has an automated message that they are not taking calls. No reply received to any of my communication attempts. Really poor customer service. Would avoid at all costs.
27. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Rebecca, we are sorry to see this review as we have responded to all of your emails. The first reply we sent was straight after your initial email on 28th July. Please check your spam folder for the replies. It is extremely rare we have faults with our lights and as you can see from our impressive reviews we are an extremely interactive with our customers and always respond to all emails in a timely manor. One of our customer support team will call you today, so we can resolve this to your satisfaction today. Kind regards Clare @ Lighting Legends
Excellent Service
Have bought from the company before. I initially had an issue with email receipt (actually me not the company) which Clare sorted out straight away & was fantastic. It is a shame about the lack of telephone service but Clare called me immediately on receipt of my email. Highly recommended & I will buy again.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Ian, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear I was able to resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Issue was resolved immediately
Dear Lighting Legends - further to my earlier review, your team was really great in responding to the issue which was swiftly resolved. I'm impressed with your response - thank you.
Caroline
14. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Caroline, thank you so much for the great review! We really appreciate you taking the time to let us know you are impressed with the service you received from us . So glad to hear our customer support team were on hand to help resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Absolutely dissatisfied with your…
Absolutely dissatisfied with your company. I had to take my case to the BBC before you backed down and gave me a refund. My lights failed twice in the 14 months that I had them, only to be told by lighting legends that you only offer a 12 month warranty. Do yourself a favour and educate yourselves on consumer law. Ignorance of the Consumer Rights Act 2015, which has obviously been in place for some time now, is no excuse. You are hoodwinking your customers, and that type of service has no place in todays society. I had to go to great lengths to receive my refund because of your Ignorance.
Customers beware..... this product will fail all too soon, so don't be fobbed off by their 12 month warranty spiel.
10. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Brain, we feel this review is very unfair and does not represent our product or company.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved.
It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines which has caused these issues to occur. You informed us of the issues once the products had exceeded their warranty period, and we did not have an accurate time as to when the issue first arose.
We would expect any product issues that occur to be reported within a reasonable time frame, which in this case unfortunately did not happen.
This has been fully resolved. We received your retuned lights and you have been refunded.
Regards
Clare @ Lighting Legends
Exceptional company
This company is absolutely exceptional. Their customer service is first class. Friendly, knowledgable and attentive caring staff. In this day and age where customer service has been found wanting, Lighting legends truly are a beacon of light and other companies should take note. This is how to do it and keep customers coming back!
1. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lighting Legends
Hi Imogen, thank you so much for the fantastic review! So glad to hear that you have been happy with the service you received from us. We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends
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