Lidl Ireland Arvostelua 

No cash self service machines.

Purchased a 55” Philips TV from Lidl on 17/03/2026 and returned it within 2 hours due to a clear fault (dead pixels down the centre of the screen).

On 18/03/2026, Lidl advised me via WhatsApp to contact their service partner directly, which turned out to be Philips. Philips confirmed in writing the TV is faulty and that I am entitled to a refund or replacement from Lidl. Acting on that advice, I emailed Lidl QA the same day requesting a full refund and provided proof of purchase and images.

I then heard nothing for 8 days.

On 26/03/2026, Lidl finally responded saying they would pass me to a service agent—despite the fact I had already gone through that process and had written confirmation the product is faulty. I replied immediately refusing this and again requested a refund.

On 30/03/2026, Lidl came back asking me to provide the same Philips correspondence again so they could “escalate” the issue internally.

I am now over two weeks on, out of pocket, and without a TV—all because Lidl are delaying a straightforward refund for a clearly faulty product returned within hours of purchase.

Extremely frustrating experience and very poor customer service. Still waiting for a resolution. We are now the 27/04/2026 and still no resolution. The complete incompetence is absolutely mind-blowing.

Extremely disappointing experience at Lidl Fortunestown Lane on Sunday evening (29/03). A security guard blatantly pushed ahead of me and several other customers just to buy a pack of energy drinks, completely ignoring basic courtesy.

When another customer called him out, he had the audacity to wink. This kind of unprofessional and disrespectful behaviour is unacceptable, especially from staff responsible for maintaining order in the store.

I assume this is the same culprit responsible for much of the other negative reviews here. I will be shopping elsewhere until he is removed from his post and I suggest that others do the same. Lidl need to take a hard look at themselves and the kinds of people they employ.

I’m a regular customer shopping at Lidl in Bray over 15 years now. Place is simply falling apart completely. Shopping trolleys at the front are dirty with lots of rubbish/waste often inside of them. They are also dirty on the outside so it is very easy to get your clothes dirty of them. Lots of them have wheels damaged and it is really difficult using them. Whole trolleys bay seems to be never cleaned at all. There are broken eggs visible regularly. Lots of rubbish around. Beggars are sitting at the front of the shop every day. Shop windows are regularly dirty of broken eggs as it is the favourite entertainment of local youngsters to throw them, but they seem to never clean now after them. Inside the recycling machines are quite often out of use. Very often no plastic bags for fruits or vegetables available at all. Very poorly stocked up and missing a lot of items on the daily basis. Staff is also not helpful anymore as it used to be years ago and seems to be not interested at all about the quality of their work , customer service and the general appearance of the shop- which simply saying looks absolutely horrible compared to even 5-7 years ago. It is important grocery store for the locals and it is really disgusting to observe all these issues weeks after weeks- visible for every customer- but no management or staff doing anything to solve the issues and obvious problems at all!!!!

lamb was advertised at 7.99 per kilo. but when i went in the store. it was 7.99 only for legs weighing between 2.1 and 2.8kg. strangely enough none of them on the shelf. only heavier legs which were a staggering 14.99 a kilo. Absolutely staggering behaviour and an attempt to mislead consumers.

My experience was horrible like I was in the yellow car just sitting down and then a Russian worker came to me a woman by the way and told be my ass was to big to fit in there so rude and I was raging at her

Lidl castlebar very cheeky staff member Tuesday 24 march ,nathanas I'm sure his name is no customer service and very rude all other staff is very nice

I give 1 star only because there is no option for a negative amount.
I called into lidl to do a little shopping, I was in my work vehicle which is a van and was towing a trailer at the time, there were no bays marked that would accomodate my vehicle so I parked in the only safe way possible, away from the shop and up against the boundry, i was in the shop aproximately 10 minutes and returned to find my vehicle clamped, parked next to my van was a lorry twice the size taking up more bays and with no clamp on. I went to the shop and consulted the manager who agreed that i had parked in the only safe manner possible but informed me that they had no control over the car park company and i would have to pay to have the van released and i should be able to reclaim the fee (more lies) they are horrible people to deal with who dont care about their customers, they caused me so much trouble and made me late feeding my animals which meant i had to do it in the dark..... dangerous for me and them. They put the clamp on and run away so that one has to deal with a telephone robot, its like an american gangster style "protection racket" they will never get my custom again.

Just had a problem with Beldray Vaccuum cleaner we purchased 4 months ago. Called in to Portlaois store and was advised by a very helpful assistant that I should contact Lidl customer services as item was more than 2 months old. Customer services gave me details on how to Contact Beldray with copy of receipt and photo of Machine seriel no. Beldray sent ref no etc and handled refund straight away. Great service from Lidl Customer Services. and Beldray. +++++

Ballymahon was ok for a few weeks after opening but their customer service is nil now. Till operators get it hard to speak except to ask for money and dont even say please and thank you
A staff member wanted to pass at tills and didn't even have manners to say excuse me. Just a hand signal. Very rude
There is about 2 staff members good that is all
Longford have nice staff also Roscommon Brian is a star there. So friendly

Totally shocked at Lidl. They charged me 3 times for a €2.50 item at their Trim branch. I took the receipt to their Mullingar branch - Dublin Road and was treated as if I was stealing from them. The female cashier and the manager were extremely rude and both with a bad attitude issue. I wrote to customer service who just messed me around with lies and told me twice they have issued a refund which was a total lie again. They deliberately responded to me with an incorrect name so they could cover themselves. I mean what kind of service is this. I've been shopping at Lild for 17 years and I stopped shopping there immediately and changed to Aldi and Tesco as my main shop. Good bye to bad customer service. Never again Lidl. Please don't shop there so they change their ways. Can't believe they treat old customers that spend their hard earned cash there like this.

After downloading the Lidl application, I was immediately presented—during account creation—with what appeared to be a pseudo-health-oriented onboarding journey. In my view, it seemed designed more to project an image of concern for customer wellbeing than to reflect a genuine corporate priority.

Some years ago, Lidl introduced “scratch & win” rewards: small cash amounts that could be freely used toward any purchase. The concept was simple and transparent, allowing customers full discretion in how to spend the bonus.

Over time, however, those already modest monetary rewards were gradually replaced by small physical products. My impression was that these often consisted of low-value items, possibly aligned with surplus stock. What initially looked like customer loyalty evolved into what felt more like a cost-efficient inventory clearance strategy.

Eventually, even the rare and minimal cash incentives disappeared altogether. In their place came percentage discounts applied predominantly to low-tier, heavily processed food items: sugary candies, inexpensive spreads, snacks largely composed of sugar, additives, and preservatives. This stands in stark contrast, in my opinion, to the “health-focused” narrative presented during registration.

The scratch-and-win concept ultimately became a system of targeted percentage discounts. Where once a €0.50 credit allowed me to choose freely between fresh fruit and a processed dessert, I am now offered reductions so marginal as to feel merely symbolic. The overall impression is one of steering consumer choice toward specific product categories—primarily junk food—rather than encouraging informed, independent purchasing decisions.

Then come the weekly “offers” promoted through the app. Every Thursday, registered users are presented with a selection of discounted items. These typically include some fresh produce, occasionally meat or fish (often of mid-to-lower range quality), alongside ready meals, sugary beverages, and alcohol.

The issue, based on my direct experience, is that certain promotions displayed in the application were not applied in store. When presenting the app as evidence, I received vague responses: “we don’t know,” “perhaps tomorrow,” “I need to check,” “maybe out of stock.” Even when the digital proof was clearly shown, no definitive clarification was provided.

The overall effect is a perceived inconsistency between digital marketing and in-store execution, combined with promotional policies that—at least in my experience—prioritise low-quality processed products over genuinely healthy alternatives.

Readers may draw their own conclusions.

Omg ! Service in this stillorgan store is just terrible needs to close .

when you buy electronic goods would you expect to buy spares. I purchased the robot vacuum and need to get new brushes. Hav spent 4 hours trying to get them. You need to go onto WhatsApp and you are told lidl don't do spares but give you a email address, HARD TO GET THE SPARE PARTS. CHECK BEFORE YOU BUY ELECTRONICS, I feel we are being fobbed off. I was advised to take the goods back. Learned my lesson the hard way.

Lidl needs to be investigated for what is in the products they sell.
I queried their coconut milk and later their desiccated coconut some time ago.
They vanished off the shelves both here and in england and was off the shelves for over six months.
I eventually received manufacturers documentation on both replacement items.
Since then I have queried several items but they choose to muddy the waters or lately plain ignore my emails as opposed to giving a customer details which by law they are supposed to do.
Further to that I brought rotten fruit to the managers attention many times and went back into two stores later that day and it was still on the shelves contaminating other fruits.
If staff are going to throw fruits onto a shelf from a distance what do they expect.
Horrible people to deal with.

Worst Customer Service In Ireland...
Won't Answer The Phone, When They Do, lift The Receiver And Then Disconnect You.
Rang 4 Times To Experience This....
Then You Contacted Them By Email And It Takes Days For A Response.
I Really Don't Think They Care About Customers In Customer service?.
Most Of The Staff Are Helpful In The Stores Thankfully.
Anyway I Went To Lidl Sligo Today To Purchase A Set Of Kettle & Toaster On Offer As A Set And Present.
No Toasters Only Kettles Arrived Into Stock, So The Manger Informed Me The Toasters Won't Come Now.
So What's The Point In Fooling People With Fake Advertisements.
So I was Told To Contact Customer And Maybe Then Can Track Down A Toaster?.
It's Sad To See A Company Like Lidl Who Where A Good Company When They Entered The Irish Market, But Are Now Gone One Of The Worst When It Comes To Customer Service. They Have Forgotten That It's Us The Customers Who Are Keeping Their Doors Open?.
Get Your Act Together Lidl, It's Not Rocket science... All It Takes Is A Bit Of Manners And Respect.

The new lidl in ballyfermot hardly opens on time and staff and see customers standing outside sometimes in the rain..anytime I go to return bottle machines never or hardly ever work nobody seem to care about the small details for customers. The floor gets washed while customers.walking around with no safety signs up I must have nearly slipped a dozen times in there

Worst experience as a shopper, rude,unfriendly staff and security guard stands beside you as you load your bags after goods are checked out,will never again shop there,complained to lidil,i was given a link to contact a 3rd party security company and complain there,talk about passing the buck ! WAke up lidil, you will loose many more customers,its not only me ! Ref lidl store ballysimon ,limerick

Shocking rude staff and very unfrendly every single time . To busy talking to eachother to help . Going back to Tesco

Lidl have good bread and the food is generally good. However, tools an appliances is a pure disaster. In the past 2 years I bought 3 such produces and only 1 out of 3 worked.
I sent this email back in August and still no solution.
Hello,
I have problems with a car pump and I complained back in August. I recently complained to the store and they told me to contact you by whatsapp. Here is the email I send, I got answers but no solution, see: ello,
Thank you from the prompt reply. Here is the required information:
Store: Western Distributor Rd, Galway, H91 H0XH
Date of purchase: 26/09/2024
Product code: Mini Compressor 0451293
Please find receipt attached.

Thank You.

Regards,
Joseph King
A few emails but no refund or replacement. Now I only buy bread, milk and a few other things there. I go to Aldi for everything else. I am also hitting the red button when leaving