Dunnes Stores Arvostelua 758

I never leave reviews but this was really annoying - second bad experience at click and collect Carlow, scheduled my collection for 5.30 and was waiting 50 minutes last Friday for the shopping to be brought out. Had my 2 year old in the car which is a why I opt for collection, it would have been easier go in and do it myself . Kilkenny is much quicker and efficient.

Overheard a Magner in dunnes stores speaking to one of the young girls manager was nothing but a bully the way she spoke so something needs to be done unless Dunnes like bullies for managers

Visited this store on 7 April and had a very unpleasant experience.

A staff member named Garry was rude and unprofessional during my visit. This happened in front of other customers, and several people nearby also commented on his behaviour at the time.

What is more disappointing is how the complaint has been handled since then. I contacted customer service, but after nearly two weeks, I have only received a generic response with no clear explanation, no outcome, and no accountability.

It feels like the issue is not being taken seriously at all.

I would expect better customer service standards and a more responsible approach to handling complaints.

Very disappointing experience overall.

I was just in Dunnes Stores brier hill and had such a lovely experience. I was served by Marie Hannon and she was an absolute pleasure to deal with. She was so kind, friendly, and genuinely helpful.... you can tell she really cares about her job and her customers.

It’s not every day you come across service like that, and it really made my visit. Just wanted to say a big thank you..... she’s a real credit to the store!

The young staff have no natural manners and are so badly trained in both how to use the tills scanning etc and don't know they are meant to say Hello or thank you. Never mind being helpful. Pack a bag - "what's that?". I think it's the Managers who need a refresher course in how to run a business. All in all it's a stressful experience.

Please note, this review is in relation to Dunnes Stores in the Beacon Court, Sandyford. I was in this store yesterday at around midday and I spoke with a lady by the name of Ellen who had just started her shift. Ellen was in the ladies clothes section. I had a query about a pair of jeans. I cannot thank Ellen enough for her professionality, her patience in assisting me and overall concern in getting my query dealt with. Ellen was a joy to deal with. She is to be commended and if possible, could you pass this on to her manager at Dunnes Stores Beacon Court - Ellen should be recognised for all that she does for Dunnes Stores.

DUNNES STORES KNOCKNACARRA, GALWAY. They grabbed my bag without asking – and won't admit that's wrong
A staff member took my own folded, empty bag from the self-checkout without permission. Dunnes apologised for "embarrassment" but refused to agree that touching a customer's property without consent is unacceptable. No goodwill gesture.
During COVID, another staff member shouted at me and other customers for no reason. No apology then either.
Employee reviews on Indeed call this store a "blame culture" with "bullying managers." That says it all.

Last Monday 06/04/26 in your store in Leopardstown, your 110g of Dairy Milk bars were €2. This Sunday 12/04/26 the same bar was €3.50.

Will you please explain to me why the price increased €1.50 in 1 week?

Bought a pair of wide leg jeans in Waterford Dunnes Stores that were way too long not labelled at long fit. I am a 5ft 6 woman and these jeans were made for someone over 6ft. I went to return them with the receipt but was refused as tags were not on the jeans. So I told them to keep them as they were not wearable for me. A complete waste of 25 euro. Usually Dunnes Jeans are very reliable but not this time.

The assistant at the checkout started a full scale argument with my wife because she didn’t want to use her app. The assistant was rude and offensive. We will never shop there again.

I'm a long term customer at Dunnes and often spend €200 or more on my weekly shop. I had an issue with the app one night and askd the manager for assistance. She was helful and gave me the contact of the custimer service team (Taylor - Customer Care). I sent her my receipst and asked for the unused and valid vouchers to be redeeemed as the app wasnt working. The request was refused and, although I have been a loyal customer, I will now shop at my local Lidl or Tesco. Very dissapointing customer service.

Dunnes stores northside is an absolute joke,nobody serving on the cigs counter,all i needed was phone credit instead of joining a queue of trolleys doing a weekly shop....avoid this kip

Just want to say the young staff members are a breath of fresh air. Happy and chatty, I had a lovely shopping experience on Tuesday 7th April. Lovely girl at checkout in ladies depth city square . And a lovely young man in homewear depth on checkout in the shopping mall. Waterford.

Having gone to Dunns in enniskillen to do a spot of shopping, when I went to the till to pay for the clothes I realised it was mostly self checkout. Now maybe some people will say it’s great but I absolutely abhor self checkouts and my view is that I am not paid to do the job of staff. When o said as much to a staff member sinead, I was met with a rude and surly response. She indicated that it wasn’t that difficult proceeded to forcefully scan the clothes and throw them to the other side. I had to ask her to stop. When speaking with th store manager about this I was met with smirking and not really much understanding for how rude that behaviour and off putting it was. I have to say it has left a very bad impression and I wonder why some people choose customer facing roles when they are so clearly not suited.

Calidad NO bueno, compra varias camisetas online, 95 % cotton y 5 elastic, lo lavado en 30 grados y después lo seco con otras ropas en la secadero, desgraciadamente se ha encogido BASTANTE. Me puesto en contacto con el atención al cliente y me han denegado la devolución, este también esta MUY MAL y nada bien. Tengo otras camisetas que estoy secando mas de 20 veces y no se ha encogido

was in dunnes patrick st cork. the basement groceries section is honestly one of the best redesigns I've seen in ages.

We stayed at the green park apartments in playa del ingles grab Canaria I have to say I’m going to grab Canaria for 30 years got a bit fed up with Puerto Rico so thought we’d try playa del I glad we hadn’t been there for 15+years so was looking forward to it. The staff are ok but the apartments leave a lot be desired they desperate for a good upgrade but we got over that. On the first night my daughter was taking a shower the shower head shot off and hit her in the head and the water scalded her chest when I went to reception to complain they said it’s not their fault??? Advised we get a doctors report which we did of course paid 100 euro handed in receipt and nothing happened we got no refund for the doctors bill or the prescription I had been in contact by email eventually 4 weeks after we were home I got an email to say they are not responsible for any damage caused I would not recommend staying in this complex unless you are desperate the absolute cheek. I will keep spreading the word of how awful we were treated they certainly are not a caring nation as I thought they were. There are very few places to eat breakfast/lunch not many of the centres open it’s very run down which is a shame

It's dirty has no availability and staff are rude.

Ennis branch

I have always enjoyed shopping in Dunnes Stores, Cornelscourt. The staff have consistently been exceptional, and their customer service is a big part of why I shop there so often — especially in the drapery section, where the human interaction makes the experience genuinely enjoyable.

However, the recent move to mostly automated tills has made shopping extremely difficult for disabled customers like myself. There are now only two staffed tills, and the long wait times to access them are challenging and, frankly, unacceptable when you are struggling with mobility or other disabilities.

Automated tills feel cold and impersonal, and many of us choose to shop in-store precisely because we value human interaction. If we wanted a fully automated experience, we could simply shop online.

Unfortunately, unless this changes, I will have to stop visiting, as I do not wish to be forced into a shopping experience that removes the human element entirely.I have always enjoyed shopping in Dunnes Stores, Cornelscourt. The staff have consistently been exceptional, and their customer service is a big part of why I shop there so often — especially in the drapery section, where the human interaction makes the experience genuinely enjoyable.

However, the recent move to mostly automated tills has made shopping extremely difficult for disabled customers like myself. There are now only two staffed tills, and the long wait times to access them are challenging and, frankly, unacceptable when you are struggling with mobility or other disabilities.

Automated tills feel cold and impersonal, and many of us choose to shop in-store precisely because we value human interaction. If we wanted a fully automated experience, we could simply shop online.
I know Penny’s provides dedicated tills for disabled customers as do TK MAXX, which makes a huge difference. Dunnes, unfortunately, has never done so. But this isn’t only about accessibility — many non‑disabled customers value human interaction and dislike automated tills. Drapery shopping, in particular, is a personal, tactile experience, and removing staffed tills takes away part of what makes it enjoyable.

Unfortunately, unless this changes, I will have to stop visiting, as I do not wish to be forced into a shopping experience that removes the human element entirely..

Shopping in Dunnes Stores is a nightmare! We had been loyal customers for over 30+ yrs. We didn't leave straight away, we tried to support. However, Dunnes in Cranmore, Sligo is an absolute disaster. There was never anything on the shelves! Crates were left out but nobody unpacking them; fruit & veg was the worst, but as you travel the shop, nothing but empty shelves. Dare you ask anyone for help; some were nice but the majority of staff were extremely rude. Pallets abandoned on isles making it extremely difficult to manoeuvre with the trolley; staff walking straight through people. For weeks we left without several items we needed & had to go to other shops to get them, costing even more. The vouchers were nothing short of a con! It used to be a bonus but not anymore. Majority of the time, there was a minimum amount of checkouts open at any time and because of this your shopping is nearly thrown at you! Total nightmare regarding parking too, or lack thereof! Spaces taken away every time or blocked off. Last time we went, the footpath was dug up & every space either side was blocked off; we heard it went on for weeks! There is an obvious lack of respect for the customers. Managers are the rudest. We finally gave up & we are extremely happy with where we are going now & it's alot cheaper, without vouchers!