Very confused as why asking for a rating when I’ve had no engineer arrive. I received a text message yesterday at 3:08 saying an engineer would be with me in the morning. I was calling to say to sa... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Näytä lisää
Yritys on vastannut
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Yritys on vastannut
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Yhteystiedot
Charley Wood Road, L33 7SG, Liverpool, Yhdistynyt kuningaskunta
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Erinomainen
9 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Very nice man
Very nice man, kept me informed about everything he was doing. Very happy xx
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Karen,
Wonderful news.
Thanks
Paul
Usually very pleasent.and get on with…
Usually very pleasent.and get on with the job at hand
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Sandra,
Great to hear.
Thanks
Paul
Tyrone attended to do my gas safety…
Tyrone attended to do my gas safety inspection and he is such a lovely person. He fixed my boiler a few months ago and asked how it had been working since his visit. The guy is a credit to the company x
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Mrs Jeffery,
Fantastic news the recent visit went well with Tyrone.
If you would like an official compliment sending to Tyrone please send a summary to Feedback@liberty-group.co.uk, Please include your name & address.
Thanks
Paul
The guy Ben was brilliant
The guy Ben was brilliant. He worked cleanly and efficiently and left my space tidy and clean when he finished. He showed me how things worked. He was polite and actually listened when asked something. Fantastic service and I had no clean up to do. Great person great worker.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Shirley,
thank you for your feedback about Ben, its great to hear he gave a good impression kept his work area clean and answered any questions you had.
kind regards
Wendy
The engineer was very professional…
The engineer was very professional explained everything did the service of my boiler properly checked all alarms very pleasant young man
Thankyou
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Lynne,
I'm happy to hear your engineer checked everything thoroughly, thank you for your feedback today.
kind regards
Wendy
Never showed up for appointment
I was given a morning appointment 8-1pm. Took a morning off work, (the second one as no one told me the job would take two visits). I waited until 2:30pm and no one came, no phone call to say running late. A total no show. No follow up other than to ask me to take a survey and then to leave a review. If you want to come back and finish the job I’ll expect to be given an exact time.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Scott,
I am sorry to hear of the service you received .
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Jason the engineer is so knowledgeable…
Jason the engineer is so knowledgeable and is friendly and always does a thorough job servicing our boiler,and when we needed a repair done two engineers came but didn’t do it but Jason attended and took his time and then the problem was rectified
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Darran,
I'm really happy to hear Jason resolved the issue for you and gave a great impression, thank you for your feedback.
kind regards
Wendy
Great service
Liberty (Stephen)came out when they said they would and fixed the issue.
The guy even came back to check it was working.
Absolutely made up.
Thank you 😊
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Pauline,
thank you for your feedback, I'm happy to hear everything went well and the issue was resolved successfully.
kind regards
Wendy
The engineer was polite
The engineer was polite, listening and understanding.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Ilyas,
thank you for your feedback, its great to hear our engineer gave a good impression.
kind regards
Wendy
Very polite man and efficient
Very polite man and efficient
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Mary,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Very polite ,capable and helpfull and…
Very polite ,capable and helpfull and no mess with him
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Tomi,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and kept the area clean.
kind regards
Wendy
All good thankyou
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Simon,
Thank you for your feedback. We're pleased to hear everything went well and that you were happy with the service provided. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
If I could give 0 stars I would.
If I could give 0 stars I would.
Letter saying about gas safety check takes 8 weeks to arrive. No other post is delayed
Then the 0121 number given on the letter no one bothers to answer calls for 45 minutes
If you have high numbers of phone calls then employ more people because that length of time is disgusting
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Dear Luna
We’re sorry to hear about your experience and understand your frustration. Delays in receiving correspondence and long waiting times when trying to contact us are not the standard of service we aim to provide. We appreciate you taking the time to share your feedback and if you can send a brief email with a description of the issues you have experienced, address and full post code to feedback@liverty-group.co.uk, one of our Feedback Officers will investigate your issues. Thank you for bringing this to our attention.
Speak soon,
Adrian
Kenneth was very friendly and polite
Kenneth was very clean and tidy, friendly, polite, eager to get the job done as productively as possible. Kenneth is a star! Thank you!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Dilruba,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear Kenneth was friendly, professional, and took such care to work cleanly and efficiently. It's great to know his positive attitude and dedication stood out during the visit. We'll make sure your kind words are passed on to Kenneth – he'll be thrilled to hear them.
Speak soon,
Adrian.
Very pleasant engaging young man
Very pleasant engaging young man. Prompt efficient and a a clean tidy worker!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Susan,
Thank you for your lovely feedback. We're delighted to hear the engineer was friendly, engaging, and carried out the work promptly and efficiently. It's great to know they left everything clean and tidy too. We'll be sure to pass your kind comments on to them.
Speak soon,
Adrian
Just want to say thank u and keep the…
Just want to say thank u and keep the good work up👍
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Diviya,
Thank you for your kind words and support. We're delighted to hear you were happy with the service you received. Feedback like this means a lot to our team and helps us keep up the good work. Thanks again for taking the time to share your experience.
Speak soon,
Adrian
Arrived quickly to deal with the leak
Arrived quickly to deal with the leak. Fixed & changed necessary parts expertly. Left area clean, tidy & took rubbish away with him. Friendly & approachable, explaining what the problems were & which areas he had fixed.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good morning, Jackie,
Thank you for your lovely feedback. We're pleased to hear the engineer responded quickly, resolved the leak expertly, and took the time to explain the work carried out. It's great to know everything was left clean and tidy afterwards, with all waste removed. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
I received a text message at 16:15 on…
I received a text message at 16:15 on Sunday telling me that a gas check would be carried out at my premises the FOLLOWING day. There was a link available to cancel and re-arrange the appointment. As it wasnt convenient, on such short notice, I went to re-appoint, but the site was down for maintenance.
I phoned liberty early the following morning to re-appoint, making the rearrangement for four days later. I was informed the employee would be notified and cancelled.. a maintenance man from Liberty then turned up to do the work 3.5 hours later.
On the positive note, he was apologetic and, being allowed to do the maintenance seeing he was there, he did the work cleanly and efficiently and was pleasant natured.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Dear David,
We’re sorry to hear about the short notice provided for your appointment and the difficulty you experienced when trying to rearrange it. We appreciate your feedback and understand how frustrating this must have been. While we're pleased to hear our engineer was professional, apologetic, and able to complete the work efficiently, we'll review the communication and scheduling issues you've raised to help improve our service. Thank you for taking the time to share your experience.
Kind regards,
Adrian
new thermostat
phoned emergency line on Friday night around 10pm ,the operator was ok was helpful, helped me alot ,then said will ring me in morning at 8am so ok didn't say anything, the guy Alex rang me said I had to report it to my housing so I said I would and did ,they said an engineer would come out ,so stayed in all day then 4.30 pm got a call from engineer, said has to order it so why if he knew that why not tell me earlier then leave it till 4.30 pm to say this ,
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good morning, Helen,
Thank you for taking the time to share your feedback. We’re pleased to hear that both the emergency line operator and Alex were helpful, however we’re sorry for the frustration caused by the lack of communication regarding the required parts and the delay in updating you. We understand how disappointing it must have been to wait in all day only to be informed late in the afternoon that materials needed to be ordered. Your comments have been noted and will be used to help improve our communication and customer experience going forward.
Speak soon,
Adrian
Good service very friendly really good at his job
Good service very friendly really good at his job very precise
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Diane,
Thank you for your kind feedback. It’s wonderful to hear you received such a good service and that the engineer was friendly, precise, and clearly took pride in their work. We'll be sure to pass your comments on to them. Much appreciated.
Speak soon,
Adrian
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