Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Näytä lisää
Yritys on vastannut
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Yritys on vastannut
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Yhteystiedot
Charley Wood Road, L33 7SG, Liverpool, Yhdistynyt kuningaskunta
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Erinomainen
9 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service very friendly really good at his job
Good service very friendly really good at his job very precise
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Diane,
Thank you for your kind feedback. It’s wonderful to hear you received such a good service and that the engineer was friendly, precise, and clearly took pride in their work. We'll be sure to pass your comments on to them. Much appreciated.
Speak soon,
Adrian
Vastaus yritykseltä Liberty
Good evening, Stephanie,
Thank you for your review. We're delighted to hear you received excellent service and were happy with your experience. It's always rewarding to know our team has exceeded expectations. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
I had an emergency call out by Martin…
I had an emergency call out by Martin today and he was very professional, called me once he had the job sent to him to give me an ETA and called when on the way. He was friendly and informative during the job, letting me know when there would be loud noises as I have a young child. He went above and beyond saw I was due a service within a week and preformed the service on the call out.
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Gemma,
thank you for the great feedback, i really happy to hear Martin did a good job and completed the service as well.
kind regards
Wendy
The young man that came was very…
The young man that came was very professional and did his job well
He must be very dedicated to his work
(Job) as he had come all the way from Portsmouth
A happy customer
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi,
thank you for your feedback, I'm happy to hear our engineer gave a great impression.
kind regards
Wendy
Great service
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Cynon,
Wonderful news.
Thanks
Paul
The engineer was very polite and accommodating
The engineer was very polite, helpful and did the work he was ment too. Liberty as a company are very good at communicating and getting things done. Very pleased with the service and how good they are at keeping in touch
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jay,
Great to hear this.
Thanks
Paul
Liberty normally hoover the extractor…
Liberty normally hoover the extractor fans when i asked he told me no im only here to look at the boiler he only checked 2 out of 6 smoke alarms he didn't seem like he was happy either .
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jo,
I am sorry to hear of the service you received .
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Annual gas check
Cain the engineer was punctual, polite and efficient. He’s visited us before and is very friendly and does a good, tidy job.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
HI,
Thank you for taking the time to leave such positive feedback. We're delighted to hear Cain was punctual, professional, and carried out the work efficiently. It's especially nice to know he's made a good impression on previous visits and always leaves everything clean and tidy.
If you would like an official compliment to be passed to the engineer via their line manager, please send an email of your experience to feedback@liberty-group.co.uk, including you address and full postcode and it will be processed by one of our Feedback officers.
Speak soon,
Adrian
My original appointment was for a few…
My original appointment was for a few weeks ago, however your engineer turned up the day before the appointment, while I was in work. I had to re book.I made a new appointment, Again your engineer turned up a day early, making me miss another appointment.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good afternoon, Laura,
Thank you for bringing this to our attention. I'm sorry to hear there were issues with both appointments and that the engineer attended a day earlier than scheduled on each occasion, causing you inconvenience and a missed appointment. This is understandably frustrating and not the level of service we aim to provide. We appreciate your feedback and will use it to help improve our appointment process.
Speak soon,
Adrian
Vastaus yritykseltä Liberty
Hi Dale,
thank you for your feedback, happy to hear everything went well.
kind regards
Wendy
Very good service
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Leslie,
thank you for your feedback, I'm happy your service went well.
Kind regards
Wendy
Engineer was very friendly and polite
Engineer was very friendly and polite. We had plenty of notification that the safety checks were going to happen.
Would recommend
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Louise,
Wonderful news.
Thanks
Paul
The engineer arrived within the… Peace of mind obtained
The engineer arrived within the allocated time frame, he was very polite throughout his visit and explained what he was doing and made sure I knew how thing's worked, overall a job well done.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Paul,
Great to see the visit went well.
Thanks
Paul
Great customer service took time to…
Great customer service took time to show me how everything works friendly and very polite
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Coleen,
thank you for your feedback, great to hear the communication went well with our colleague.
kind regards
Wendy
He was on time
He was on time . Respect to my property. Very sociable. He was a true gentleman..
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Gail,
Great to hear the visit went as planned.
Thanks
Paul
Gentleman was polite and friendly and…
Gentleman was polite and friendly and explained what he had to do
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Maxine,
Fantastic news.
Thank you
Paul
Great!
Barry was great. I explained that the boiler was faulty & he found the problem quickly. Part needed ordering & I have to wait for it to be fitted but the check was otherwise fine. Barry was polite & did a good job
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Di,
This is great to see we have met your expectations.
If you would like an official compliment sending to Barry please send a summary to Feedback@liberty-group.co.uk
Thanks
Paul
After let down 3 times waiting as they…
After let down 3 times waiting as they did not inform waiting till two late abouslty no sence . finally on stop after informed regulations still not happy arrived was OK did check but no certificate yet I prefer gas board did not check radiators only pressure boiler not sufficient did not inspect radios
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
The fitter was down to earth polite…
The fitter was down to earth polite helpful and explained what needed to be done 👍 this isn't the Case with all the fitters.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Joy,
thank you for your feedback, I'm happy our colleague was polite and helpful.
kind regards
Wendy
The engineer was extremely respectful
The engineer was extremely respectful, polite and especially professional with an immaculate presentation. Very much appreciated because it was an early slot and I was very tired
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jewels
thank you for your feedback, I'm happy our colleague was helpful and friendly and presented well.
kind regards
Wendy
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